Unagi Classic is saving me over $200 a monthâworth every penny! I use it for under 2 miles daily, and it rocks. The scooter handles curves like a pro, making rides smooth and enjoyable. Be patient wi... ãã£ãšèŠã
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Shipment took longer than expected. Even fully charged the battery dies unusually quick, living in a big city like NYC it takes about a good hour to hit the city, have to minimize usage while in the c... ãã£ãšèŠã
I finally received my new Unagi Voyager Scooter app via email, and rode it my for the first time yesterday after impatiently waiting for a while to receive it The app works well, the Scooter nice. T... ãã£ãšèŠã
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I'll give 5 stars even when I have some issues downloading the app and taking to long to answer back my email but I think scooter suspension on the wheels still a issue to solve because any crack, sto... ãã£ãšèŠã
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At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers. With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricingâthere are no hidden fees. To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when youâre done. We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why weâre known for providing the best electric scooter experience!
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1040 22nd Ave, 94606, Oakland, ç±³åœ
- help@unagiscooters.com
- unagiscooters.com
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Horrible horrible horrible company
Horrible horrible horrible company - they purposely misrepresented themselves to sell and rent scooters ,.. they out out a firmware update that literally blocked the ability to go full speed . It took the speed from 20mph to 15mph. They still promote a 20mph speed it now that is a lie . Many many angry customers And the only reply is that they âare working on it â- itâs been over 3 weeks now and zero resolution- I believe it was their intention to do this on purpose and now they are stringing people along. No customer service phone number to call. No phone number at all,.. Al you can do is send an email in which they never reply ,.. stay far far away from this company and DO NOT pay them a single dollar until they fix this issue- I also recommend if you are renting a scooter from them currently , to block your credit card from allowing any more monthly charges to take place until this is fixed.
2024幎9æ12æ¥
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Unagi Scooters ããã®åç
We understand your frustration, and we apologize for the inconvenience caused by the recent firmware update. Our team is aware of the issue, and weâve been working diligently to resolve it as quickly as possible.
Following the recent Unagi app update (v1.06), we encountered a bug that restricted Voyager scooters to a top speed of 15 mph, instead of the intended 20 mph. Weâre pleased to inform you that as of October 2, 2024, the issue has been resolved with the release of app version 1.07, which restores the top-speed unlock feature. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
The Best Scooter Rental Around
This Scooter is amazing I never thought it would be as durable and easy to ride gives you options for speed and levels of beginner and advanced it's got great lighting at night it's definitely the best scooter I have ever ridden
2024幎10æ3æ¥
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Unagi Scooters ããã®åç
Thank you for sharing such a glowing review! Weâre thrilled to hear that youâre loving the durability, ease of use, and versatility of your Unagi scooter. Itâs great to know that the lighting and speed options have enhanced your experience, whether youâre cruising as a beginner or advanced rider. Enjoy every ride! ðâ
Love my e-scooter
Love my e-scooter! I havenât had any issues with my scooter thus far. Itâs made commuting to work super fun and convenient. I take my scooter into the office, so I donât need to worry about locking it outside.
2024幎10æ3æ¥
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Unagi Scooters ããã®åç
Thanks for sharing your experience! Weâre so glad to hear your Unagi scooter has made commuting to work more fun and convenient. The portability really is a game-changer, especially when you can bring it inside and not worry about locking it up. Keep enjoying the ride! ð
Good service and repair but did notâŠ
Good service and repair but did not honor summer promotion reduction in rental rate that was granted by their support personnel
2024幎8æ15æ¥
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Unagi Scooters ããã®åç
Thank you for your feedback. Weâre glad to hear youâre satisfied with our service and repairs. We apologize for any confusion regarding the summer promotion. Please provide us with your email or further details, and weâll be happy to look into this and ensure itâs resolved for you.â
My charger was bad out of the box andâŠ
My charger was bad out of the box and took three weeks to arrive. The deposit so dropped 30$ in the last
Week.
2024幎9æ25æ¥
Unagi Scooters ããã®åç
Iâm sorry to hear about the delay with your charger and the deposit change. That definitely shouldnât have happened, and we appreciate your patience. If you havenât already, please reach out to our support team so we can assist with your concerns. Let me know if youâd like help escalating this issue!â
Pretty good scooter poor packaging
So the box was destroyed when it came to me but came in time as said, the scooters pretty good only complaint is the battery kinda sucks
2024幎9æ25æ¥
Unagi Scooters ããã®åç
Thanks for your feedback! Weâre happy youâre enjoying your scooter, despite the battery issue. If youâre looking for an upgrade, consider switching to the Model One Voyagerâit has a longer battery life and might be the perfect fit for your needs! Feel free to reach out to our support team for more details on upgrading.â
sent me the wrong color scooter andâŠ
sent me the wrong color scooter and scooter doesnât charge email customer service and still havenât gotten a response after a week
2024幎9æ25æ¥
Unagi Scooters ããã®åç
Weâre getting in touch with customer support on your behalf and looking into the matter right now. Weâll make sure you get a response today. Thank you for your patience!â
Scooter wonât charge no contact info
We recently received a scooter, refurbished that will not charge, nor will it pair to Bluetooth. We have tried to contact the company but there is no phone number, nor does the chat feature help but is a continuous loop. Iâm now paying for a scooter that my son canât even use because it only came with half a charge and you canât charge it. Also it will not pair to the app. Itâs beyond frustrating because there isnât even an email featureâŠso what do I do?
2024幎9æ23æ¥
Unagi Scooters ããã®åç
Weâre sorry to hear about your frustrating experience. We understand how disappointing it can be when your scooter isnât functioning as expected. Please reach out to our support team via the chat bot on our websiteâitâs the fastest way to get assistance for issues like charging or Bluetooth connectivity. If the bot doesnât resolve the issue right away, we will escalate the matter internally to ensure a solution is provided.
We appreciate your patience and weâll make sure to get your scooter up and running, or arrange for a replacement as needed.â
DON'T RENT DON'T RENT DON'T RENT
DON'T RENT DON'T RENT DON'T RENT
Its a pretty decent scooter, but customer service do not exist. They don't have a phone number no more, they closed their only store in Manhattan and good luck chasing someone over email ( If you can fine their email on the website) and getting an answer every 2-3 days. So disappointed. I have had my scooter for 4 years now and customer service was the company's strength. So sad and pathetic what they have reached too.
2024幎9æ27æ¥
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Unagi Scooters ããã®åç
Thank you for being a loyal Unagi customer for the past four years. Weâre sorry to hear about your recent frustrations with customer service. While itâs true that our Manhattan store has closed and weâve streamlined our support process, weâre committed to providing quality assistance. The best way to reach us now is through the chat bot on our website, where we aim to address your concerns as quickly as possible.
We understand the shift in our support model has been an adjustment, and we truly appreciate your patience as we work to improve the experience.
Bad experience wonât recommend
I donât really leave reviews on anything because I donât care, but this was important to share as scooter never arrived, no phone number provided to call, just an IA answering, it wonât allow me to cancel my subscription and itâs saying that theyâll try to resend it and a fee may be charged. Bad costumer service, I was so excited but now just really disappointed, I wonât even bother to ask a refund because they wonât
2024幎9æ25æ¥
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Unagi Scooters ããã®åç
Thank you for sharing your experience, and we sincerely apologize for the frustration youâve encountered. We understand how disappointing this situation is. Please know that weâre here to help resolve this issue. While we donât offer phone support, you can reach out via the chat bot on our website for real-time assistance. If the issue isnât resolved through the chat bot, a customer service ticket will automatically be created, and our team will follow up to ensure it gets resolved promptly. Thank you for your patience!
I love my scooter
I love my scooter, only problem is one of my screws fell out and now the bar is just wobbly. Other than that 10/10
2024幎9æ26æ¥
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Unagi Scooters ããã®åç
Thanks for the love! Weâre glad youâre enjoying your Unagi scooter. For that wobbly bar, we recommend reaching out to our support team via the chat bot on our website. They can assist you in getting the right replacement screw or other solutions to keep your ride smooth and sturdy. We want you back to a 10/10 experience in no time! ð
Completely terrible do not under any circumstances go through this company.
First they told me they sent me a thing saying that I had to do an ID verification and when you open the ID verification it says that if you do not complete the ID verification your scooter will not be mailed to you it will be canceled and you will be refunded. However that is not what happened I never did that ID verification not only did I not do the ID verification and they still went through with the order but they also added a $10 upgrade that I did not ask for monthly. They also on top of all of this sent me a broken scooter that does not even function I haven't even been able to ride the scooter I opened it from the package and as I was pulling it out multiple bolts fell out of the front wheel the front wheel is no longer even attached to the scooter except for by the electronic wiring it's not mechanically put on the scooter at all the o-ring that fell out was wavy instead of being flat long story short is this is ridiculous oh and on top of that not only is it ridiculous I can't even get a hold of them when you call their customer service number there's no answer if you try it after that again after that that is then you will receive a busy line signal. I have no way to return it because I'm not going to pay to return it and then pay a restocking fee and still have my deposit taken out when I didn't do the ID verification and nobody is getting a hold of me. I don't know what to do
2024幎9æ19æ¥
Unagi Scooters ããã®åç
Weâre really sorry to hear about the issues youâre facing with your scooter order and customer service experience. Thatâs not the experience we want anyone to have. Hereâs what we can recommend to get this resolved:
1. Contact via Chat Bot: Please reach out to our chat bot on the website for assistanceâif the issue isnât resolved there, a customer service ticket will be created automatically.
2. Broken Scooter: Since you received a scooter that was damaged upon arrival, you should not have to worry about a restocking fee. Just make sure to explain this situation clearly when reaching out to support via chat.
3. Refund & Charges: If you were charged for an upgrade or something else that wasnât requested, you can bring that up as well. Make sure to detail this when connecting with support, and they should help clear up any incorrect charges.
Your frustration is completely understandable, and we want to make sure this is resolved for you as quickly as possible.â
horrible I been waiting days for aâŠ
horrible I been waiting days for a email and no one is responding
2024幎9æ26æ¥
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Unagi Scooters ããã®åç
Iâm really sorry to hear about the delay in getting a response. We understand how frustrating that can be. If youâve been waiting for an email response, the best next step is to reach out to our chat bot on the website, which can escalate your issue and create a customer service ticket automatically. This should help speed up the process. We truly appreciate your patience and are committed to resolving this for you as quickly as possible.
Unagi Scooters ããã®åç
Iâm really sorry to hear about the delay in getting a response. We understand how frustrating that can be. If youâve been waiting for an email response, the best next step is to reach out to our chat bot on the website, which can escalate your issue and create a customer service ticket automatically. This should help speed up the process.
We truly appreciate your patience and are committed to resolving this for you as quickly as possible.
Awful customer support
Awful company they wonât answer my email they shipped just the charger not the scooter itâs an act of God just to get someone to reply to the email need a phone number to contact.
2024幎9æ23æ¥
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Unagi Scooters ããã®åç
Iâm really sorry to hear about the delay in getting a response. We understand how frustrating that can be. If youâve been waiting for an email response, the best next step is to reach out to our chat bot on the website, which can escalate your issue and create a customer service ticket automatically. This should help speed up the process.
We truly appreciate your patience and are committed to resolving this for you as quickly as possible.
It's okay but there's a few things IâŠ
It's okay but there's a few things I wish was better with my Unagi Scooter. Lucky I'm renting cause every year I have to get another scooter. It's doesn't ride as smooth as I think it should.
2024幎9æ23æ¥
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Unagi Scooters ããã®åç
Thanks for sharing your feedback! Weâre glad youâre enjoying the flexibility of our rental program, which lets you swap for a new scooter when needed. Our scooters are designed to be lightweight and portable, which can sometimes lead to a bit of a bumpier ride compared to heavier models. If youâre ever experiencing issues, donât hesitate to reach out to supportâweâre always here to help with any repairs or replacements to keep you riding smoothly!
Scooter broke in half and they donâtâŠ
Scooter broke in half and they donât care at all other than scooter was out of warranty. Ridicules!
2024幎9æ3æ¥
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Unagi Scooters ããã®åç
Iâm sorry to hear about your experience; that sounds incredibly frustrating. While we have warranty policies in place, we understand how upsetting it can be when something like this happens. If buying another scooter isnât the right fit, consider renting with us! Our rental program includes all repairs, maintenance, and even theft insurance, giving you peace of mind without the worry of unexpected costs. Plus, youâll always have a reliable ride ready to go!â
Scoot Scoot! Beep Beep!
Scooters are great, sleek look & ride well. I'm happy with my own personal Unagi scooter. The White Glove Service request was ignored and I didn't have a Unagi to use in Chicago on my weekend vacation. But, I was excited to return home to use my Unagi Scooter.
2024幎9æ13æ¥
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Unagi Scooters ããã®åç
Thank you for sharing your experience and for being a part of the Unagi community! Weâre glad to hear youâre enjoying your personal Unagi scooter. Weâre sorry to hear that the White Glove Service didnât go as planned during your trip to Chicago. If you have any concerns or need further assistance, please reach out to Unagi support at help@unagiscooters.com or use the chat bot on our website. We appreciate your feedback and are always here to help. Ride on!
This was easy and affordable
This was easy breeezyvand actually a quality scooter with no worries of assembling it and rides . I love it !!
2024幎9æ4æ¥
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Unagi Scooters ããã®åç
Thanks for the awesome feedback! Weâre thrilled to hear youâre loving your Unagi scooter and enjoying the smooth, hassle-free experience. No assembly headaches and a great rideâexactly what we aim for. Ride on and keep enjoying the journey! ððŽâ
Best scooter I have ever rode
Best scooter I have ever rode, I am so happy I can commute with such a well built machineâŠ
2024幎9æ18æ¥
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Unagi Scooters ããã®åç
We love hearing this! ð So glad youâre enjoying the ride and that your Unagi is making your commute smoother and more fun. Keep riding in style with your well-built machineâthanks for being a part of the Unagi community! ðŽâšâ
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