Unbindgear レビュー 59

Unbindgear からの回答

9時間前

Hi Barbara,

Thank you for bringing this to our attention, and we’re sorry for the confusion and disappointment regarding the lighters you received. This is not the experience we want for our customers, and we take your concern seriously.

Our team has already responded to your email to gather a few additional details so we can review your order and determine the best resolution. We’re currently awaiting your reply and are ready to assist as soon as we hear back. Our goal is to make sure you are fully satisfied.

If it’s more convenient, you’re also welcome to contact us directly at 1-888-698-8842, and our support team will be happy to prioritize your case and work toward a quick resolution.

We appreciate your patience and the opportunity to make this right.

Unbindgear からの回答

9時間前

Hi Judy,

We’re very sorry to hear about your experience and the frustration this has caused. This is certainly not the impression we want to leave, and we take concerns like yours very seriously.

We would like to clarify that we do not require customers to pay any fees or sign up for subscriptions in order to process a return or resolve an issue. It’s possible that you encountered a third-party service or misunderstanding during the process, and we want to make sure we investigate this right away.

To resolve this for you as quickly as possible, we have requested your order number and contact information so we can review the details and arrange the appropriate solution. You may also contact our support team directly at 1-888-698-8842, and we’ll prioritize your case.

Our goal is to ensure you are fully satisfied and that your concern is addressed promptly. We’re here to help and will do everything we can to make this right.

Unbindgear からの回答

2日前

Hi Charlotte-Ann,

We’re very sorry to hear about your experience, and we truly appreciate you bringing this to our attention. We understand how frustrating it can be when there’s confusion about a product description or difficulty reaching support, and we take those concerns seriously.

During the phone conversation with your husband, we were able to successfully cancel the order and issue a full refund, which has been processed back to the original payment method. We’re glad we were able to resolve the matter directly and ensure that no unwanted product was shipped.

We also want to clarify that when customers contact us after placing an order, our support team may offer optional discounts as a courtesy for those who still wish to keep their order — however, we fully respect when a customer prefers cancellation, and we honored that request immediately in this case.

Your feedback regarding the product description, ordering experience, and call routing is extremely valuable. We are actively reviewing these areas, including:

Improving clarity in product listings
Streamlining the cancellation process
Enhancing phone system reliability to reduce call interruptions

Our goal is always to provide transparent information and responsive support, and we regret that this interaction did not initially reflect that standard.

If there is anything further we can do, or if you do not see the refund within your bank’s processing timeframe, please reach out to us directly and we will prioritize it right away.

Thank you again for giving us the opportunity to resolve this.

Sincerely,
Customer Support Team

Unbindgear からの回答

2026年4月8日

Hi Jeff, we’re sorry to hear about your experience and sincerely regret the frustration this has caused. This is not the level of quality or service we strive to deliver, and we take feedback like yours very seriously.

We would appreciate the opportunity to make this right. The issues you mentioned—including the manual, camera quality, flight performance, battery life, and challenges initiating a return—are all important to us. We’d like to review your specific order so we can work toward a resolution as quickly as possible. We also want to address your difficulty reaching customer support, as we are committed to making assistance easily accessible for every customer.

Please reply to this review or contact our support team directly with your order number and the best way to reach you. You can also contact us by calling 1-888-698-8842 between 7AM–4PM PST on weekdays or send us an email at cs@unbindgear.com.

We stand behind our products and want to ensure you are either fully satisfied or that your issue is properly resolved. Your feedback helps us improve, and we are committed to working with you to correct this situation.

We look forward to your response so we can assist you right away.

Unbindgear からの回答

2026年4月2日

We sincerely apologize for the frustration this situation has caused, James. We take your concerns very seriously and want to make sure this is resolved properly. It sounds like there may have been a mix-up with your order, and we want to work with you directly to correct it.

Could you please provide your order number and the best way to contact you? Our team will review your purchase immediately and arrange a replacement or a full refund as appropriate. We are committed to ensuring that every customer is satisfied and that any issues are addressed promptly and fairly.

Thank you for giving us the opportunity to resolve this.

Unbindgear からの回答

2026年3月27日

Hi Randy, thank you for sharing your feedback. We sincerely apologize for any confusion regarding the specifications of the item you received. We aim to ensure every customer receives exactly what they expect, and it sounds like there was a misunderstanding regarding the ignition type of your device.

We want to make this right for you immediately. We have sent a direct message to the email address associated with your order requesting your contact and order details so we can resolve this.

Please check your inbox (and your spam folder, just in case) and respond to our request with those details. Once we have that information, our management team will prioritize your case to ensure a satisfactory resolution.

We look forward to hearing from you and resolving this matter quickly.

Unbindgear からの回答

2026年3月23日

Hi Steven,

Thank you for your feedback, we take concerns like this very seriously. We sincerely apologize for any confusion or frustration you experienced with your order. That’s never the kind of experience we want for our customers.

After reviewing your case, we’re glad to see the matter has been resolved and that a confirmation email has been sent. That said, we want to be very clear: we do not intentionally add items to any order without a customer’s consent. If something like this appears to have happened, it’s something we investigate carefully to understand what went wrong and prevent it from happening again.

We appreciate you bringing this to our attention, and we’re always here to help if anything still feels unresolved. Your trust is important to us, and we’re committed to making things right.

Unbindgear からの回答

2026年3月17日

Hi Lisa, we’re very sorry to hear about the frustration and stress this situation caused you. We completely understand how concerning it can be to see multiple order notifications and charges appear unexpectedly.

After reviewing your account, the additional orders #325961, #325721, and #325814 have now been updated and refunds were also processed. Please feel free to call us directly at 1-888-698-8842 anytime before 3 PM PST, and we’ll make sure any remaining concerns are resolved as quickly as possible. Our goal is always to ensure every customer’s issue is properly addressed, and we appreciate the opportunity to help make this right.

Unbindgear からの回答

2026年3月17日

Hi Richard,

We’re very sorry to hear about your experience and understand how frustrating and concerning this situation must have been. What you described is certainly not the experience we want any customer to have.

Based on our records and previous communication, the orders associated with your account have now been fully refunded as requested after the cancellation was processed. If you are still seeing any pending transactions with your bank, those are typically temporary authorization holds that should automatically fall off depending on your bank’s processing time.

We also want to clarify that our team takes reports like this very seriously. In rare cases, a website or checkout error can cause duplicate order attempts or failed authorization retries, which can appear as multiple charges. Our team has been reviewing this incident to ensure the checkout process functions properly and to prevent similar situations from happening again.

We sincerely apologize for the inconvenience this caused and for the frustration you experienced during the process. If there is anything further still showing on your statement that has not cleared or been refunded, please reach out to us directly and we will address it immediately.

Thank you for bringing this to our attention.

Unbindgear からの回答

2026年3月16日

Hi Jason,

Thank you for taking the time to share your feedback. We’re sorry to hear that the torch you received did not match your expectations, and we appreciate you letting us know about the issue with receiving two units.

We take concerns like this very seriously and want to make sure your experience is properly reviewed and resolved. Our team would like the opportunity to look into your order details so we can understand exactly what happened and help make this right for you.

Please contact our customer support team at 1-888-698-8842 and provide your order number or the email address used when placing the order. You can also reply directly to this message with those details if that’s easier. Once we have that information, we will review the order, verify the product sent, and assist you with the return process or any other resolution needed.

We’re glad to hear the shipment arrived quickly, and we truly appreciate your feedback as it helps us improve both our product listings and our service.

Our goal is to ensure every customer is satisfied or that their issue is fully resolved, and we look forward to helping you with this.

Unbindgear からの回答

2026年3月12日

We’re very sorry to hear about this, and we understand how frustrating it can be to receive an item that doesn’t match what was shown in the listing. We always strive to provide accurate products and a positive experience for our customers.

We’d really like the opportunity to look into this for you and make it right. Could you please reply to our support request with your order details, or give our support team a call at 1-888-698-8842? Once we have that information, we’ll review the order and work with you to resolve the issue as quickly as possible.

Your satisfaction is very important to us, and we appreciate the chance to help fix this.

Unbindgear からの回答

2026年3月12日

Hi Richard,

We’re very sorry to hear about your experience and understand why this situation would be frustrating. We take customer concerns seriously and always want to ensure that issues are addressed and resolved properly.

After reviewing your order, we have processed a full refund for you, and feel free to keep or dispose of the item, as a return is not required. Depending on your payment provider, the refund may take a few business days to appear back in your account.

If you have any additional questions or if there is anything further we can assist you with, please feel free to reply to our support request or contact our support team at 1-888-698-8842 so we can help.

We appreciate the opportunity to address your concerns.

Unbindgear からの回答

2026年3月11日

We’re really sorry to hear that the drone didn’t meet your expectations. That’s certainly not the experience we want anyone to have after purchasing from us. We take feedback like this very seriously and would truly appreciate the opportunity to review what happened and make it right.

We have requested your order details so we can look into your purchase and determine the best resolution. Please reply to that request with your order information so our team can review it right away. You can also call us directly at 1-888-698-8842, Monday–Friday from 7:00 AM to 4:00 PM PST, and we’ll be happy to assist you.

Our goal is to ensure every customer is satisfied, and we’re committed to working with you to resolve this as quickly as possible.

Unbindgear からの回答

2026年3月9日

Thank you for bringing this to our attention. We’re very sorry to hear about your experience — that’s definitely not the outcome we want for any of our customers.

We take concerns like this very seriously and want to make sure you receive exactly what you ordered, or that we resolve the issue right away. It sounds like there may have been a mistake with the item you received, and we’d appreciate the opportunity to review your order and make this right.

Please reply to our previous request with your order number and the contact details used when placing the order, so our support team can locate your order and assist you as quickly as possible. If it’s easier, you’re also welcome to call our customer support team directly at 1-888-698-8842, available Monday–Friday, 7:00 AM – 4:00 PM PST.

Once we have your order details, we’ll review the situation and work with you on a proper resolution.

We appreciate you taking the time to share your feedback and hope to have the chance to resolve this for you.

Unbindgear からの回答

2026年3月9日

Hi Jay,

We’re really sorry to hear about your experience — that’s absolutely not the experience we want anyone to have. It sounds like there may have been a fulfillment error with your order, and we take that very seriously.

We’ve already sent you an email so we can make this right for you. Please check your inbox (and your spam folder just in case) and reply when you have a moment so we can resolve this as quickly as possible.

You’re also welcome to call us directly at 1-888-698-8842 anytime today between 7 AM and 4 PM PST, and we’ll be happy to assist you right away.

Our goal is always to ensure every customer either receives the correct item or has their issue fully resolved. We appreciate you bringing this to our attention and look forward to hearing back from you so we can take care of it.

Unbindgear からの回答

2026年3月4日

Hi Leon, we sincerely apologize for the confusion and the frustration this situation has caused. We strive to provide accurate product descriptions and prompt support, and it’s clear we fell short here.

We attempted to reach you by phone earlier but were told you were unavailable. We want to make this right and resolve your concern as quickly as possible. Please give us a call at 1-888 698 8842 so we can verify your order and discuss the best way to address this issue.

Your satisfaction is very important to us, and we appreciate your patience while we work to resolve this.

Unbindgear からの回答

2026年3月4日

Hi Ellen, we’re very sorry to hear about your experience and the frustration this situation has caused. We take feedback like yours seriously and are committed to ensuring our customers are either satisfied or their concerns are fully addressed.

Regarding your order, a full refund has been issued back to your card, and no return is necessary. You should see the credit reflected shortly, depending on your bank’s processing times.

We sincerely apologize that the product did not meet your expectations and that our return process caused additional frustration. Your feedback is helping us improve our procedures so future customers have a smoother experience.

If there is anything else we can do to assist you directly, please contact our customer service team at 1-888 698 8842.

Unbindgear からの回答

2026年3月4日

We sincerely apologize for the frustration and inconvenience you experienced, Rod. We take feedback like yours very seriously and want to assure you that we are committed to resolving any issues with our customers.

A full refund has been issued back to your card. You should see the credit reflected shortly, depending on your bank’s processing times.

We understand that your experience with the pump and the timing of your order caused additional frustration. Our team strives to provide clear communication and support, and we regret that we fell short in this instance.

Thank you for bringing this to our attention. Your feedback helps us improve our processes to prevent similar issues for future customers.

If there is anything else we can do to assist you directly, please reach out to us at 1-888-869-5378.

Unbindgear からの回答

2026年3月2日

We’re very sorry to hear that you’re disappointed with your purchase. That’s certainly not the experience we want any customer to have.

We take product quality and accuracy in our listings very seriously. If the item you received did not match the description or is not functioning properly (including flame adjustment), we absolutely want the opportunity to review this and make it right.

We’re unable to locate your order based on this review alone. Please contact us directly with your order number so we can investigate and assist you right away. You can:

• Reply to this request with your order details
• Or call our customer support team at 1-888-698-8842

Our team is committed to resolving concerns—whether that means troubleshooting, or refund in accordance with our policy. We genuinely want every customer to feel confident in their purchase, and we’re here to help.

We look forward to hearing from you so we can work toward a resolution.

Unbindgear からの回答

2026年2月27日

We appreciate you taking the time to share your feedback. We’re truly sorry to hear about the frustration this caused you. That’s certainly not the experience we want anyone to have.

We want to clarify that our goal is always to present offers transparently and give customers clear choices before completing their purchase. We regret if any part of the checkout process felt unclear or difficult to navigate. Your feedback is important, and we take concerns like this seriously.

Regarding your order, once a shipment has been processed it can move very quickly through our fulfillment system, which may be why it shipped before your cancellation request was reviewed. We appreciate you following the return instructions provided. Once the refused package is received back at our facility, the refund is processed according to our return policy.

We would very much like the opportunity to personally review your order and ensure everything is handled properly. Please call our support team at 1-888-698-8842 and have your order number available so we can look into the status of your return and confirm your refund. We are committed to resolving this and making sure you’re taken care of.

Thank you again for bringing this to our attention.