Under The Hammer レビュー 

Under The Hammer からの回答

2025年12月2日

Hi A Ali,

Thank you for sharing your experience. We are very pleased to hear that everything felt smooth and reassuring for you and that Dominic provided clear guidance throughout the buying process. Knowing that you felt supported at every stage means a great deal to us.

We appreciate your kind recommendation and will be sure to pass your feedback on to Dominic and the team.

Under The Hammer からの回答

2025年11月28日

Hi Elaine,

Thank you for your review. It is great to hear that Tom was able to make the auction process clear and straightforward for you. We are glad the guidance has been helpful.

If you have any more questions as you move forward, just let us know — we're always here to help!

Under The Hammer からの回答

2025年11月27日

Hi Kayode,

Thank you for leaving such a positive review. It is great to hear that your experiences with us have been consistently smooth and that your queries have been handled quickly and professionally. We will make sure Jodeane sees your feedback, as she will be glad to know her support has made a difference.

We appreciate you taking the time to share this, and we are always here if you need anything in the future.

Under The Hammer からの回答

2025年11月26日

Hi Gurjinder,

Thank you for your fantastic review. We are delighted to hear that the service felt top notch throughout and that Tom kept you well informed from the beginning to the end. It is great to know that the marketing approach delivered strong interest and helped you achieve a result above your expectations.

We really appreciate you taking the time to share your experience and we will make sure Tom and the team see your kind words.

Under The Hammer からの回答

2025年11月26日

Hi Sophia,

Thank you for taking the time to share your experience. It is wonderful to hear that your past work with Tom left such a positive impression and that you found him dependable, courteous, and clear in his approach.

We truly appreciate your feedback and your kind words about his professionalism. We hope there will be another opportunity for you to work together in the future when the time is right.

Under The Hammer からの回答

2025年11月25日

Hi Michael,

Thank you for sharing your experience. It is great to hear that your first call as a new auction buyer felt clear and supportive, and that you found the guidance helpful. We are really pleased the conversation left you feeling confident about coming back when you are ready to buy.

We appreciate you taking the time to leave a review and look forward to helping you again in the future.

Under The Hammer からの回答

2025年11月25日

Hi Shahaib,

Thank you for taking the time to share your experience. It is great to hear that you felt supported as a new investor and that your questions were answered clearly. We are glad the conversation gave you the information and confidence you were looking for.

We appreciate your feedback and look forward to helping you with future opportunities.

Under The Hammer からの回答

2025年11月26日

Hi Swish Hub,

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your recent experience did not meet your expectations. We take all concerns seriously and appreciate the opportunity to address the points you have raised.

Firstly, regarding the access requests and the fees charged, every instance of access was agreed directly between yourself, your solicitor, and the seller and/or their legal representatives. Under The Hammer had no involvement in arranging, approving, or charging for these visits, as this falls entirely within the remit of the seller’s legal team.

In relation to the completion date, we understand there was some confusion around the timeline. Ordinarily, auction sales complete within 28 calendar days. However, in this particular instance, we can see that the contract issued by the seller’s solicitor clearly states 28 working days. We will be reviewing this internally to ensure clearer communication is provided where contractual terms differ from the usual standard.

With regard to the key collection, you are correct that the team member handling this matter was out of the office. Their out-of-office notification would have been visible to your solicitor upon contact. Upon her return, the staff member did apologise for the situation. Nonetheless, we apologise for the delay and agree that this should have been managed more efficiently to avoid any inconvenience.

You also mentioned concerns about the level of customer service you received. We take this extremely seriously. If you could provide the dates you contacted our office and the names of the staff members you spoke with (where known), we will review the call recordings to address your concerns fully and take any appropriate action.

We are pleased to hear that Pav was able to assist you, and your acknowledgment of her efforts is appreciated.

Once again, thank you for bringing this to our attention. We truly regret that your experience fell short of what we strive to deliver.

Under The Hammer からの回答

2025年11月24日

Hi Lauren,

Thank you for sharing your experience. It is lovely to hear that you have found the team easy to deal with and quick to get back to you. We are also really pleased to know that Jodeane has been there when you have needed support, whether by phone or email.

We appreciate you taking the time to leave a review, and we are always here if you need anything else!

Under The Hammer からの回答

2025年11月24日

Hi there,

Thank you for sharing your experience. It is great to hear that everything went smoothly and that our team were able to support you in a reliable and professional way. We really appreciate the feedback, and it is good to know the process worked well for your team.

Thanks again for the recommendation. We look forward to working with Orchards Estates again!

Under The Hammer からの回答

2025年11月21日

Hi Conner,

Thank you for taking the time to leave such a positive review. It is great to hear that everything felt straightforward and moved quickly for you. Knowing that the service made the process easier really means a lot to our team.

We appreciate the recommendation and are glad we could support you. If you ever need anything else, just let us know!

Under The Hammer からの回答

2025年11月21日 に更新

Hi Chandler,

Thank you for sharing your experience. It is great to hear that the team have been able to help with both the land and residential instructions you’ve been handling, and that everything has moved quickly for you. We will make sure Reece sees your feedback, as he will be pleased to know the service has supported your work so well.

We appreciate the recommendation and look forward to working with you and your team again.

Under The Hammer からの回答

2025年11月19日

Hi Muhammad,

Thank you for sharing your experience. It is great to hear that your first conversation with us helped clear things up and gave you the confidence you were looking for. Knowing that your questions were answered professionally and that you felt well looked after means a lot.

We appreciate you taking the time to leave a review and hope to assist you again whenever you need us.

Under The Hammer からの回答

2025年11月17日

Hi Barnie,

Thank you for your review. It is great to hear that you felt well supported and that your questions were answered clearly and patiently. We are really pleased to know the team were able to give you the reassurance you needed and keep things moving, even late in the day.

We appreciate you taking the time to share your experience and hope to work with you again in the future!

Under The Hammer からの回答

2025年11月17日

Hi Mohammed,

Thank you for your review. It is great to hear that the team were able to guide you through the process and help you feel confident heading into your first auction. That support is exactly what we aim to provide, especially for those new to the auction world.

We appreciate you taking the time to share your experience and wish you all the best with your upcoming auction!

Under The Hammer からの回答

2025年11月14日

Hi there,

Thank you for sharing your experience. It’s great to hear that you felt well supported throughout and that Dan’s guidance made the process easier for you. We’ll be sure to pass your feedback on to him!

We really appreciate the recommendation and hope to help again whenever you need us.

Under The Hammer からの回答

2025年11月11日

Hi Jennifer,

Thank you for your lovely feedback. It’s great to hear that you felt well looked after and kept up to date throughout the process. We’re really glad the team made things feel clear and personal from start to finish.

We appreciate you taking the time to share your experience and hope to work with you again in the future.

Under The Hammer からの回答

2025年11月10日

Hi Adam,

Thank you for your review. We’re so pleased to hear that your first experience with auctioneering was a positive one and that you felt well guided throughout the process. It’s great to know the support you received made everything clear and straightforward.

We really appreciate your recommendation and hope to assist you again in the future.

Under The Hammer からの回答

2025年11月4日

Hi Adil Shaikh,

Thank you for your wonderful review. We’re so pleased to hear that Reece’s professionalism, patience, and local knowledge helped make the process smooth and stress-free for you. It’s great to know you felt supported and informed at every stage.

We’ll be sure to share your kind words with Reece and the team - feedback like yours really means a lot.

Thank you again for your recommendation, and we wish you every success in the future!

Under The Hammer からの回答

2025年11月4日

Hi Muhammed,

Thank you for your review. We’re pleased to hear that Dom was able to guide you through the process clearly and answer all your questions. It’s great to know you found the support helpful and informative.

We’ll be sure to pass your feedback on to him.