I was pleased to have a direct point of contact. Emily was approachable, responsive and efficient. It was a pleasure to have some good old fashioned customer service.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Dom and Dan were great up to and during the bid process. Dom went over and beyond in providing information and clarifying queries that I had. During the bidding process, Dan also contacted me to make... もっと見る
企業が回答しました
I’m very pleased to share my experience with Dan from Under the Hammer. From start to finish, the service was fantastic. Dan was extremely thorough in explaining every step of the process and was... もっと見る
企業が回答しました
Viewed a property with them - looked cheap and guided competitively however when reading the legal pack they wanted almost as much as property was guided at for their auction buyers premium and vendo... もっと見る
企業が回答しました
企業情報
Under The Hammer について
当該企業による記述
Because buying and selling property shouldn't be slow, stressful or uncertain
Buy your next property with confidence
Buying property shouldn't feel like guesswork. At Under The Hammer, we make it easy to bid with clarity, speed, and certainty — whether you're a first-time buyer, investor, or looking for your next renovation project.
Our online auctions feature residential, commercial, land, and investment properties, with all fees and legal packs available upfront and bidding in real time. What you see is what you get — and when the hammer falls, it's yours. No chains. No delays. No let-downs.
This is how property buying should feel.
A faster, smarter way to sell
When you're ready to sell, you want results — not second guessing. Under The Hammer gives you a clear, expert-led route to a legally binding sale, with no fall-throughs, no drawn-out chains, and no last‑minute surprises.
We run regular online auctions for residential, commercial, land, and investment properties, with full transparency from the start and committed buyers from day one. It's all about speed, certainty, and support — from valuation to completion.
Because selling shouldn't be stressful.
Join Us For Auction Day!
We hold auctions every other week, join us at underthehammer.com and share in the excitement!
連絡先
63 Temple Row, B2 5LS, Birmingham, 英国
- 03455 120 115
- info@underthehammer.com
- underthehammer.com
Under The Hammer
4.4
優良
283件のレビュー
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I was pleased to have a direct point of…
I was pleased to have a direct point of contact. Emily was approachable, responsive and efficient. It was a pleasure to have some good old fashioned customer service.
2026年4月20日
自発的なレビュー
Under The Hammer からの回答
Hi Omi,
Thank you for taking the time to share your experience. It’s great to hear that having a direct point of contact made things easier and that the service felt responsive and straightforward throughout.
Emily will be really pleased to read your feedback. It’s always good to know that a personal, reliable approach has made a difference.
We appreciate you sharing this and are glad you had a positive experience.
Best way to buy property UNDERTHEHAMMER are excellent
Best way to buy property — smooth, transparent and brilliantly supported
I'd never bought at auction before and, if I'm honest, the whole idea felt a little intimidating at first. A friend suggested I try Under the Hammer and I'm so glad I did. From browsing listings to placing my bid, the entire experience was clear, straightforward and far less stressful than any conventional property purchase I've been through.
Everything I needed was available upfront — full legal packs, transparent pricing, no nasty surprises tucked away in the small print. The online platform is easy to navigate and the auctions run like clockwork. The moment my bid was accepted, the sale was legally binding, which meant no gazumping, no chain collapses, no agonising weeks of uncertainty. Just a clean, committed transaction.
What really set the experience apart, though, was Dan Flemings. As a first-time auction buyer I had plenty of questions — probably more than most — and Dan answered every single one with patience and genuine expertise. He walked me through how the process worked, made sure I felt confident before bidding, and stayed on hand throughout to make sure nothing fell through the cracks. He never made me feel rushed or out of my depth, and his knowledge of the platform and the market was reassuring at every turn.
Under the Hammer has completely changed how I think about buying property. It's faster, more certain, and more transparent than the traditional route — and with people like Dan on the team, you feel genuinely looked after from start to finish. I'll be coming back for my next purchase without hesitation.
2026年4月15日
自発的なレビュー
Under The Hammer からの回答
Hi there,
Thank you for taking the time to share such a detailed review. It’s great to hear how your perspective on auctions has changed and that the whole process felt clear and straightforward from the outset. That confidence, especially when trying something new, is exactly what we aim to provide.
We’re really pleased that the platform and structure of the auction process worked well for you and helped remove some of the uncertainty that can come with more traditional purchases.
Dan will be especially pleased to read your feedback. Knowing that his guidance helped you feel comfortable and confident throughout makes a real difference, and it’s great to hear how well supported you felt at each stage.
We appreciate your recommendation and look forward to working with you again on your next purchase.
Jodeane is the ultimate professional
Jodeane was diligent, professional and efficient with correspondence and her knowledge of the business is second to none, considering it was my first time purchasing an auction property I had been suffering from analysis paralysis for quite some time before biting the bullet but Jodeane quickly made me feel at ease with the whole process.
I look forward to working with her soon on future purchases.
2026年4月14日
自発的なレビュー
Under The Hammer からの回答
Hi Simon,
Thank you for taking the time to share your experience. It’s great to hear that you felt more at ease with the process, especially after taking time to weigh things up beforehand. Having that clarity and confidence is really important when making a first purchase through auction.
Jodeane will be really pleased to know her support made a difference. We appreciate your feedback and look forward to working with you again on future purchases!
DO NOT GO NEAR
Very concerning experience as a first-time buyer.
In my experience, I felt under significant pressure to proceed quickly and was not provided with a clear or transparent explanation of the full financial implications at the point of reservation. Additional costs were not properly explained to me, and I was not made aware of further fees beyond the initial payment.
When I raised concerns, I made genuine attempts to resolve the matter fairly, including offering a reasonable compromise. Despite this, my complaint was rejected and no meaningful resolution was offered.
This process has been extremely stressful and, in my view, demonstrates a lack of transparency and care towards buyers.
I would strongly urge anyone considering using this company to proceed with extreme caution, ensure you fully understand all costs, and seek independent legal advice before committing.
I am now taking this matter further through formal channels, as I do not believe others should have to go through a similar experience.
2026年1月29日
自発的なレビュー
Under The Hammer からの回答
Hi Roxy,
Thank you for taking the time to leave feedback on your experience. We understand that this situation has caused you stress and concern.
You are absolutely right to highlight the importance of fully understanding all costs, reviewing legal packs carefully, and seeking independent legal advice before committing to a purchase. For this reason, we always ensure that all buyers have access to clear and transparent information throughout the auction process. This is the due diligence we strongly advise all buyers to undertake when participating in auction transactions.
We do not operate in a pressured sales environment, and it is important to us that buyers feel comfortable and informed when making decisions. Your comments have been noted and will be reviewed internally to help us improve our services.
As you have indicated that you are taking this matter further, and as individual cases cannot be discussed publicly, we would ask that any formal correspondence be directed to our Complaints Department at complaints@underthehammer.com so the matter can be reviewed in full.
The Under The Hammer Team
Dominic making it easy for me.
Makes sense.
I was nervous about buying from the auction. Dominic has been making it easy for me.
Under The Hammer has become my first choice of all the auction houses.
2026年4月13日
自発的なレビュー
Under The Hammer からの回答
Hi there,
Thank you for your review. It’s great to hear that what initially felt uncertain now makes sense and that the process has been made easier along the way. That confidence is exactly what we aim to build, especially for those newer to auctions.
Dominic will be really pleased to know he’s been able to support you. We appreciate your feedback and are glad to be your first choice!
I’m very pleased to share my experience…
I’m very pleased to share my experience with Dan from Under the Hammer. From start to finish, the service was fantastic. Dan was extremely thorough in explaining every step of the process and was always helpful, supportive, and professional throughout.
I’m so glad I had the opportunity to speak with him, as he made everything run smoothly and efficiently.
I would highly recommend this company to anyone looking for a reliable and seamless experience.
2026年4月12日
自発的なレビュー
Under The Hammer からの回答
Hi Naj,
Thank you for taking the time to share your experience. It’s great to hear that everything felt clear and well-managed from start to finish, and that the support you received helped make the process straightforward.
Dan will be really pleased to read your feedback. We appreciate your recommendation and are glad the experience was a positive one.
Great service from start to finish
Great service from start to finish. Jamie kept me informed from start to finish and he got me the result I had been waiting for. Would definitely recommend.
2026年4月10日
自発的なレビュー
Under The Hammer からの回答
Hi Sharon,
Thank you for sharing your experience. It’s great to hear that everything was handled smoothly and that you were kept well informed throughout. Getting the result you were hoping for makes it all the more rewarding.
Jamie will be really pleased to see your feedback. We appreciate your recommendation and are glad you had a positive experience with us.
Dom and Dan were great ! And so was Pav !
Dom and Dan were great up to and during the bid process. Dom went over and beyond in providing information and clarifying queries that I had. During the bidding process, Dan also contacted me to make sure that I had all the information on hand to make an informed decision on making the bid. I am so very grateful to Dom in particular, as he was consistently available to answer my umpteen questions. Thank you Dom and Dan. And of course, there was then a post-bid service, which was provided by Pav, swiftly and efficiently. So, thank you to Pav as well.
2026年3月25日
自発的なレビュー
Under The Hammer からの回答
Hi Shamala,
Thank you for taking the time to share such a thoughtful review. It’s great to hear that you felt well supported throughout the whole process, from your initial questions through to the bidding stage and beyond. Having that level of guidance and availability can make a real difference, so it’s lovely to know that came through in your experience.
Dom, Dan and Pav will all really appreciate your kind words. We’re glad everything felt clear and well-managed at each stage.
Thank you again for your feedback and for choosing to work with us.
Disgusting service
Had a viewing booked at a property today. I arrived on time but nobody from this agency turned up. No phone call or email. Total waste of my precious time and effort. Disgusting customer service.
2026年3月28日
自発的なレビュー
Under The Hammer からの回答
Hi Susan,
Thank you for your feedback. We understand how frustrating this must have been, especially after taking the time to attend the viewing as arranged.
Viewings for our properties are carried out by an independent third-party agent, and on this occasion there was clearly a failure in communication. This is not the level of service we expect, and we will be addressing this with the agent directly.
If you would like us to look into this further or arrange an alternative viewing, please contact us at info@underthehammer.com with your details and the property in question.
Thank you for bringing this to our attention.
Do not buy from these scammers they…
Do not buy from these scammers they charged me 13k in legal fees
2026年2月28日
自発的なレビュー
Under The Hammer からの回答
Hi Kane,
Thank you for your feedback. We take comments like this seriously. We understand that costs associated with a purchase can be frustrating if they are unexpected.
To clarify, all fees are clearly outlined within the contract documentation contained in the legal pack, which is made available to all prospective buyers prior to bidding. In auction transactions, the seller may pass certain fees to the buyer, and any such fees are set out within the contract by the seller’s solicitor, not Under The Hammer.
We strongly encourage all bidders to review the legal pack in full and seek independent legal advice if they are unsure about any aspect of the documentation. Under The Hammer does not provide legal advice, but we aim to ensure all relevant information is made available so that buyers can make informed decisions before placing a bid.
If you would like us to look into this matter further, please contact us directly at info@underthehammer.com with your details.
Reece and Jodeane were really amazing…
Reece and Jodeane were really amazing throughout the process. I had a good experience from start to finish, and they were both supportive and responsive at every stage. Dan was also very encouraging towards the end of the auction, which I really appreciated.
The only issue I was not happy with was that my starting bid was reduced to £20,000 on the day of the auction instead of the agreed £29,000. While the property ultimately sold and I broke even, I believe I could have made a profit if the original starting price had been maintained.
Overall, it was a pleasure working with Jodeane, Reece and the team, and I appreciate their efforts and professionalism.
2026年3月25日
自発的なレビュー
Under The Hammer からの回答
Hi there,
Thank you for taking the time to share such detailed feedback. It’s great to hear that you felt well supported throughout the process and that the team were responsive and helpful at each stage. Reece, Jodeane and Dan will all appreciate your kind comments.
We also appreciate you raising your concern regarding the starting bid. We always aim to give our clients transparency and control in the sale of their property, so we will be reviewing this internally to understand what happened in this instance. Situations like this are not typical of how we operate, and your feedback is important in helping us maintain the standards we set.
Thank you again for your review and for working with us.
Great help all the way!
Under the hammer were great from start to the finish of the process, in particular Emily Broadhurst, who was always helpful, responded in good time, and even got the keys sent to me so i didnt have to pick them up. I will be back to U.T.H in the future, for hopefully, more bargain properties!
2026年3月26日
自発的なレビュー
Under The Hammer からの回答
Hi Carl,
Thank you for sharing your experience. It’s great to hear that everything ran smoothly from start to finish and that the support you received made things that bit easier along the way.
Emily will be really pleased to know her help stood out, especially in making things more convenient for you. We appreciate your feedback and look forward to working with you again in the future!
Review for Reece
Reece is very knowledgeable within the property sector, and is always there to help out when we need it. He is super friendly and adds a personal touch to all phone calls we have. If you have any questions, or simply need some guidance on the sale of a property, he is definitely the one to talk to!
2026年3月26日
自発的なレビュー
Under The Hammer からの回答
Hi Leila,
Thank you for such a kind review. It’s great to hear that your conversations have felt both helpful and personal, and that you’ve been able to rely on that support whenever needed.
Reece will really appreciate your comments. We’re glad the experience has been a positive one and that you’ve felt confident reaching out for guidance.
Thank you again for the recommendation.
Bought and sold 2 properties through…
Bought and sold 2 properties through these auctioneerd ,both times the man called Dan dealt with the process along with dom , Dan is knowledgeable, supportive, and professional, making the entire process straightforward and easy to understand.thanks alot Dan
2026年3月12日
自発的なレビュー
Under The Hammer からの回答
Hi there,
Thank you for taking the time to share your experience. It’s great to hear that both transactions felt straightforward and well supported throughout, and that you found the guidance clear and easy to follow.
Dan and Dominic will be really pleased to see your feedback. We appreciate your continued trust in working with us.
I recently spoke with Stacey regarding…
I recently spoke with Stacey regarding a property listed for auction and had a great experience. Stacey was helpful, professional and took the time to answer all my questions clearly.
As someone actively looking to purchase property, it’s refreshing to deal with an agent who is responsive and knowledgeable about the properties they’re handling.
I really appreciated the time and guidance provided and would definitely recommend Under The Hammer to anyone looking at auction opportunities. I look forward to working with them again on future purchases.
2026年3月16日
自発的なレビュー
Under The Hammer からの回答
Hi Sam,
Thank you for taking the time to share such a thoughtful review. It’s great to hear that Stacey was able to provide clear guidance and take the time to properly support you with your questions.
Having that level of responsiveness and knowledge is something we place real importance on, so it’s great to know that came through in your experience.
We really appreciate your recommendation and look forward to working with you again in the future.
Very supportive and helpful service
I called for additional help and had a very supportive agent called Tom Goldstein. Tom guided me through any pre registration questions I had regards the auction and gave me rest assurance if I decided to bid. Thank you for your assistance Tom!!
2026年3月11日
自発的なレビュー
Under The Hammer からの回答
Hi Bobby,
Thank you for taking the time to share your experience. It’s great to hear that Tom was able to guide you through the process and help answer your questions ahead of the auction.
Tom will be really pleased to see your feedback. We appreciate you sharing your experience with us.
Under The Hammer からの回答
Hi Muserat,
Thank you for taking the time to leave a review. It’s great to hear that everything was handled smoothly from start to finish and that Emily was able to support you throughout the process.
Emily will be really pleased to see your feedback. We appreciate you sharing your experience.
Careful of small print!
Viewed a property with them - looked cheap and guided competitively however when reading the legal pack they wanted almost as much as property was guided at for their auction buyers premium and vendor costs (legal and agent). Total of £12,600!!
What they are doing may not be illegal or a scam as such but it is at very least disingenuous - let buyers beware
2026年3月8日
自発的なレビュー
Under The Hammer からの回答
Hi Steve,
Thank you for taking the time to share your feedback.
We understand that reviewing the legal pack may have been unexpected and appreciate you raising your concerns. At Under The Hammer, we aim to present properties as transparently as possible, and the auction guide price reflects the seller’s expectation of where bidding may start rather than the final sale price.
As is standard with modern method auctions, certain fees may apply to the buyer and these are clearly detailed within the legal pack and auction terms so that prospective bidders can review them in full before choosing to participate. We always encourage buyers to carefully read these documents and seek independent advice where required prior to bidding.
We appreciate that auctions may not be suitable for every buyer, but they do provide a fast and transparent method of sale for many vendors and purchasers.
Thank you again for your feedback.
They didn’t even bother to show up for the viewing!
Booked a viewing for a property (about a hour away from where I live) listed by this company. This was an open viewing (subject to booking) so several people showed up. No one from Under The Hammer showed up for the viewing. One of the other potential buyers managed to get through to someone who informed him that it had been rescheduled for a different day. No phone calls or emails to let anyone know. I called and left a message but have not heard anything 48 hours later. If this is their level of customer service, I will not be spending my money with them.
2026年3月6日
自発的なレビュー
Under The Hammer からの回答
Hi,
Thank you for your feedback. We appreciate you taking the time to raise this and understand how frustrating it must have been to travel a significant distance only to find the viewing did not take place as expected.
All viewings for our properties are facilitated by an independent third-party viewing agent on behalf of Under The Hammer. This is certainly not the experience we want for our customers, and we appreciate you bringing the matter to our attention so that it can be reviewed internally.
If you would like to discuss this further or arrange an alternative viewing, please feel free to contact our team directly.
First property purchase through auction
I recently purchased a property through Under The Hammer Auctions and had the pleasure of dealing with Dominic throughout the process. He was incredibly helpful, approachable and always quick to respond to any questions I had. As someone navigating the auction process, his support and guidance really made a difference and helped everything run smoothly from start to finish. Dominic was professional, knowledgeable and genuinely supportive throughout, which gave me a lot of confidence during the purchase. I would highly recommend Dominic and the team at Under The Hammer Auctions to anyone considering buying through auction.
2026年3月4日
自発的なレビュー
Under The Hammer からの回答
Hi there,
Thank you for taking the time to share such detailed feedback. It’s great to hear that the experience felt well supported from start to finish and that the guidance you received helped make the auction process clearer and more manageable.
Dominic will be really pleased to read your comments. We appreciate your recommendation and are glad that the purchase went smoothly for you.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。