I purchased a limited edition U7251. While still under warranty I sent it for repairs after the winding rotor became detached and was spinning freely in the case resulting in the watch being unable to... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
This was the third urban watch I bought from Undone, showing how much I like them. My first was in 2014, on launch. That watch’s red writing has basically faded away and, despite my repeated communi... もっと見る
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Could not be happier with my purchase of the Yellow AquaDeep Submerge Carbon. Even bought a black canvas style strap to go with it to change up the look to suit different applications. The bright p... もっと見る
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I bought the Aquadeep Signal Black Automatic with the orange leather strap, as an owner of over 35 watches, I was surprised with the quality at the price point. A watch that will get some wrist time a... もっと見る
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企業情報
当該企業による記述
Welcome to Undone's official Trustpilot profile! With a distinct blend of traditional craftsmanship and modern personalization, Undone is revolutionizing the timepiece industry. Here, every watch tells a story - yours. Our platform offers a curated experience, allowing you to co-design a timepiece that resonates with your identity. From classic vintage designs to contemporary chic, there’s an Undone watch for every taste. Beyond our impeccable designs, we are deeply committed to customer satisfaction. Your feedback, as shared on Trustpilot, continually inspires us to enhance our services. As a globally recognized brand, we ensure swift deliveries and unmatched after-sales support. Dive into the reviews to witness countless testimonies of our unparalleled quality and service. Every Undone watch is more than a tool for telling time; it's a testament to one's style and personality. Our legacy is built on precision, innovation, and a keen understanding of our customers’ desires. We invite you to explore, customize, and cherish the Undone experience. Your time, your watch, your story. Embrace the Undone way!
連絡先
Unit 7A 35/F Cable TV Tower Wan, No 9 Hoi Shing Road, Tsuen Wan, New Territories, Hong Kong, 000, Hong Kong, 香港
- cs@undone.com
- undone.com
3.7
まあまあ
254件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Undone Watches からの回答
Hi there,
Thank you for your feedback, and we're glad to hear you're happy with the watch itself! We sincerely apologize for the delays in delivery. As your order was for a pre-ordered watch, the fulfillment process took longer than usual.
If you ever have any questions or need further assistance, please don't hesitate to reach out to us at cs@undone.com.
UNDONE Watches
Chronograph with individual wording on the dial
I ordered a customizable watch and made my order with a special wording on the dial. Then I recognized that the wording on the dial should be changed and the undone service team immediately came back to me and realized the changing. Therefore 5 stars plus 5 stars for the wonderful Chronograph!!!
2025年1月28日
Undone Watches からの回答
Hi there,
Thank you so much for your fantastic review! We're so glad we could assist in making the changes to your watch and that you're happy with both the service and your customized Chronograph. Your 5-star feedback means a lot to us!
If you ever need anything else, don’t hesitate to reach out to us at cs@undone.com. We’re always here to help!
UNDONE Watches
Undone Watches からの回答
Hi there,
Thank you so much for your kind words, Nicolas! We're thrilled to hear that you're happy with your watch, our shipping, and the service you received. Your feedback means a lot to us!
If you need anything in the future, don’t hesitate to reach out to us at cs@undone.com. We're always here to help.
UNDONE Watches
Undone x Shibuya Hachi
Ich habe meine Undone x Shibuya Hachi Uhr am 18.12.24 bestellt, mit personalisierten Wunsch dauerte die Herstellung bis zum 30.12., wo sie dann auch von Hongkong via FedEx Express versandt wurde. Am 04.01.25 ist sie dann bei mir eingetroffen und die Wartezeit hat sich einfach gelohnt.
Die Uhr ist wunderschön.
Über X hatte ich mit Undone Kontakt bzgl der Dauer.
Von mir klare Empfehlung!
2025年1月4日
自発的なレビュー
Undone Watches からの回答
Hi there,
Thank you for sharing your experience with the Undone x Shibuya Hachi watch! We're so happy to hear that you’re pleased with the result and that the wait was worthwhile.
For future reference, our customized orders generally take around 17 to 20 working days for production, and we truly appreciate your patience throughout the process.
If you have any further questions, feel free to reach out to us at cs@undone.com. We’re always here to help!
UNDONE Watches
Received slow, unsatisfactory customer service with no true resolution and was refused a refund to allow me to attempt to fix the error by reordering
EDIT: the issues MAY be resolved after a month+ of back and forth. I will update this review based on the end result with the order is fulfilled.
EDIT2: the below experience has been resolved and I've changed my review from 1 to 3 stars. While the issue was eventually taken care of, it took an extreme amount of effort over more than a month of back and forth. I'm happy with the product, but not with the customer service through a majority of the interactions.
I pre-ordered a collaboration watch on 12/25/2024. I created an account to become a member, double checked to make sure it was logged in before making the order, and then placed the order. However, the membership bonuses did not apply (an additional gift + free shipping) nor did it show up in my account's order history.
I placed a ticket through their site in an attempt to resolve this and get the benefits applied. Responses were slow, taking 3-9 days between responses (this is relevant because the pre-order ends on 1/31, so I needed to get this resolved before then), and multiple responses were required due to multiple misunderstandings and irrelevant solutions to the issue presented. I requested for an alternative method to contact them (the only method of contact is the customer service email) directly via phone so that I could better talk through this with live communication to get away from the cumbersome process of slow email responses, but never got a response for this.
Ultimately, even after providing multiple screenshots for proof and email responses in an attempt to get this resolved, they refuse to apply the membership benefits to the order. And when I requested a refund as an alternative solution so that I may attempt to make the order again and have the bonuses apply correctly, they refused to refund and cited their no refund policy. At this point, I will be going through other avenues to both file complaints and get a refund. My last email sent to them was on 1/19 and I have not yet received a response.
2025年1月17日
自発的なレビュー
Undone Watches からの回答
Hello Mario,
Thank you for taking the time to share your detailed feedback and for updating your review to reflect the final outcome.
While we're glad the original issue was ultimately resolved and that you're happy with the watch itself, we take your concerns about customer service very seriously. Please know we’re committed to learning from this to improve our overall support.
If there’s anything further we can do for you, please don’t hesitate to contact us directly via email and/or social media platforms.
Enjoy your watch! We’d love to see you wearing it, feel free to send us pictures ⌚📸
UNDONE Watches
Customization, Quality and Fast Shipping
The great things about this brand are fun designs with the ability to customize the final watch design to your own liking. The watch is of very good quality and the assembly and shipping are very fast.
2024年12月27日
Undone Watches からの回答
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
Undone Watches からの回答
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
The product we received is incredible
The product we received is incredible. It arrived when it said it was going to and my son absolutely loves it. Customer service was quick to respond to questions and offer their feedback. Thank you so much for everything!!!!
2024年12月27日
Undone Watches からの回答
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
Good quality watch!
2024年12月27日
Undone Watches からの回答
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
Failed to disclose that there will…
Failed to disclose that there will customs fee for the shipment.
Now they say i should be the one to pay $136 to FEDEX.
Just reverse the charges and return my payment.
I have no plans to get the order from Fedex!
2024年12月27日
Undone Watches からの回答
Hello there!
Thank you for bringing this to our attention. We understand the impact that unexpected fees can have on your experience. Although tax fees are beyond our control, we are committed to maintaining transparency in our pricing. Your feedback is valuable to us and will be considered as we strive to enhance our service. If you have any more concerns or questions, please feel free to contact us at cs@undone.com. We're here to help
Best Regards,
UNDONE TEAM
Charged by FEDEX for $134.86, when shipping should be $0.
More than a month after ordering, FEDEX came today and was about to deliver my order, but also gave me the invoice of $134.86.
But order confirmation says shipping is $0 as based on their promotion for order > $100.
Emailed them several times but NO response.
I refused to receive the item, and will lodge a complain to the credit card company as i was scammed.
2025年1月2日
自発的なレビュー
Undone Watches からの回答
Hello there!
Thank you for bringing this to our attention. We understand the impact that unexpected fees can have on your experience. Although tax fees are beyond our control, we are committed to maintaining transparency in our pricing. Your feedback is valuable to us and will be considered as we strive to enhance our service. If you have any more concerns or questions, please feel free to contact us at cs@undone.com. We're here to help
Best Regards,
UNDONE TEAM
Very low quality for a 365…
Very low quality for a 365 dollar watch more like a 59.99 follar watch purchased calaveras with neon rejection and ots weak abd the hours done glow as they stated and the other watch yin yang watch has a time adjustment crown behind the band connection have to undo to adjust what a crap and the glass is plastic glass not cool don't buy not worth the money they charge better het imitation from China 59.99 be same
2024年12月18日
自発的なレビュー
Undone Watches からの回答
Hello there!
Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at cs@undone.com so we can address your concerns and ensure your satisfaction. Your happiness is our top priority.
Best Regards,
UNDONE TEAM
Easy to order
Easy to order , variety of choices,quality is great for the price, always evolving
2024年11月26日
Undone Watches からの回答
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
Undone Watches からの回答
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
did not include the UV light as…
did not include the UV light as advertised.
The crown and pushers look like they would fit better on a different watch. Calavera Neón is a disappointment
2024年11月25日
Undone Watches からの回答
Hello there!
Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at cs@undone.com so we can address your concerns and ensure your satisfaction. Your happiness is our top priority.
Best Regards,
UNDONE TEAM
Undone Watches からの回答
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
I liked your watch and your shipment…
I liked your watch and your shipment was great. let me see if it glows at night as expected (just received it!)
2024年11月28日
Undone Watches からの回答
Hello there!
Your feedback is greatly appreciated! We value your input and will utilize it to enhance our services. If there are any specific areas where you believe we could improve, please don't hesitate to let us know. Thank you once again for choosing us!
Best Regards,
UNDONE TEAM
The watch came with some annoying smear…
The watch came with some annoying smear of buff mark on the bezel, but I managed to get it off. Also, I’m really disappointed that in the dark there is no illumination at all! Lastly, I thought the watch would be slightly bigger than what it is.
2024年11月26日
Undone Watches からの回答
Hello there!
Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at cs@undone.com so we can address your concerns and ensure your satisfaction. Your happiness is our top priority.
Best Regards,
UNDONE TEAM
Undone Watches からの回答
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
Everything was fine!
2024年11月26日
Undone Watches からの回答
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
UNDONE TEAM
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企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
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