unepiece.com レビュー 16

TrustScore 5段階評価の3.5

3.7

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3.7

まあまあ

TrustScore 5段階評価の3.5

16件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 80%に回答しています

通常1カ月以上経ってから回答

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5つ星のうち5の評価

Suits like a glove

I’ve worn these swimsuits from size 24-14 and they have fit my body like a glove. They support me in all the right areas. I also love wearing the 2 piece outfits and have many in my closet. From easy days at the beach to stunning garden wedding looks they are so versatile

2025年9月20日
自発的なレビュー
5つ星のうち5の評価

Love this swimsuit

Love this swimsuit! I originally ordered the wrong size (my mistake!) so contacted customer service to exchange - they were super quick and helpful in their responses. The correct size was shipped as soon as I had posted the original order (I didn't have to wait for it to be delivered to them like many other brands do!) It's now my favourite swimsuit and I can feel the quality will last the test of time!

2026年4月15日
自発的なレビュー
5つ星のうち5の評価

My go to company for swimwear

My go to company for swimwear who deliver in every way! Swimwear fit is impeccable, the designs are all beautiful and they last. You can feel the quality of every fabric they use across their swimwear and clothing.

All of my orders have been shipped fast and delivered within a matter of days. Returns are super easy when I’ve had to swap a size over. Obsessed, I haven’t shopped elsewhere for swimwear in years

2026年1月15日
自発的なレビュー
5つ星のうち5の評価

The most flattering one piece

I have been buying Une Piece for years and they’ve never let me down. I recently purchased the classic square neck in the polka dot. The cut and fit is so flattering - I absolutely love it! The swimwear was delivered so quickly which was perfect for my holiday.

2026年5月23日
自発的なレビュー
5つ星のうち5の評価

Great company, fabulous items

Great online shopping, website well set up. Receive updates every step of the way and help when needed. Items are gorgeous, I recently purchased new swimwear and PJs. This is my second set of swimwear, my first being over 5 years old and still looks brand new (after lots of European trips and indoor pool use). PJs are so soft and comfortable. Very trustworthy and great company!

2026年3月17日
自発的なレビュー
5つ星のうち5の評価

Gorgeous brand

Gorgeous brand. You can tell how much time and effort has gone into to creating beautiful pieces and the perfect fits.

I have multiple swim suits from here and all such good quality they have lasted years!

2026年5月22日
自発的なレビュー
5つ星のうち5の評価

I absolutely love love my swimsuit

I absolutely love love my swimsuit! Great fit, shape shape. Comfortable and SEXY! I feel like a model! Keep up the amazing designs team! I need more of your items! Xxx

2026年5月1日
自発的なレビュー
unepiece.com ロゴ

unepiece.com からの回答

Thank you so much for sharing your feedback Josie! We're thrilled you love the fit and feel. We look forward to seeing you back for more.

5つ星のうち5の評価

Une Piece square neck swimsuit - my ultimate fav!

Une Piece now is the only swimsuit I wear but in particular the square neck version! I now own 5 different versions!

It holds me in all the right places and that invisible bust support without wires is incredible.

I have had the black square neck version for at least 3 or 4 years old and have worn and washed so many times and it’s still like new. The material used just never seems to get tired and feels like new and doesn’t stretch out of shape.

My other favourite thing about it is the coverage around the bottom! I have an hourglass figure and I have found some swimsuits just doesn’t give me enough coverage and this definitely does!

I am always excited when they drop a new colour or print version because I buy at least one new one every season!!

2026年5月22日
自発的なレビュー
unepiece.com ロゴ

unepiece.com からの回答

Thank you so much Annette, 5 colours in the same suit is the ultimate compliment!! The square neck design is one of our most considered (and best-selling!) styles so it's great to know the support and coverage are delivering. Watch this space for the next colour drop :)

5つ星のうち5の評価

Love all my une piece swimmers!

Love all my une piece swimmers but can’t go past my square neck! So chic and beautiful!

2026年5月22日
自発的なレビュー
unepiece.com ロゴ

unepiece.com からの回答

Thank you so much Libbi - we're so grateful for the feedback! There's so much more to come :)

5つ星のうち1の評価

Bust support disappeared after the 4th…

Bust support disappeared after the 4th wear and looks ridiculous. Awful quality

2026年4月19日
自発的なレビュー
unepiece.com ロゴ

unepiece.com からの回答

Hi Melissa, thank you for taking the time to leave this review. We are genuinely so sorry to hear about your experience - bust support failing after just a few wears is absolutely not the standard we hold ourselves to and I completely understand your frustration.

I appreciate that some time has passed since you left this review and I'm sorry it has taken us this long to reach out - that's on us. We would really love the opportunity to make this right for you.

I've tried to locate your order but I'm unable to find it from the details here - could you please email us directly on info@unepiece.com marked for the attention of Sarah, and I will personally ensure this is resolved for you.

We take product quality incredibly seriously and if something isn't living up to our standards, we genuinely need to know so we can address it. Your feedback matters to us more than you know.

We hope to hear from you soon. Sarah and The Une Piece Team

5つ星のうち1の評価

Dodgy return

Dodgy return, I made a mistake in ordering a size 6 instead of a 12 but still don’t know how I did it, but I did. I got in contact with the company and asked if I could exchange the six for a 12 realizing it was on sale, but hoping that they would ho that I was exchanging, but had nothing to do with me. Just flick me off. Will not be dealing with this company any more nor will my family. Greedy.

2026年4月4日
自発的なレビュー
unepiece.com ロゴ

unepiece.com からの回答

Hi Brenda, thank you for sharing this. I am truly sorry that you had a bad experience on our website and also felt dismissed - that is simply not acceptable and not a reflection of who we are. I have found your previous correspondence and reached out to you directly to make this right. We genuinely care about every single customer and I will ensure this is resolved for you either via refund or a new Une Piece swimsuit in your correct size. Please check your inbox for an email from me. Sarah and The Une Piece Team

5つ星のうち1の評価

RETURN LABEL WILL NOT PRINT

RETURN LABEL WILL NOT PRINT. No way to reach anyone. Looks like I am stuck with the swimsuits-3 of them!

You have to return in 14 days….so that is a risk if you happen to be away when your package arrives….

UPDATE! They did end up sending a FedEx label after emailing them twice you can’t reach anybody by phone there’s no chat service and I was able to send it back it was received but I have not seen my refund yet and no communication.

UPDATE! They did refund the money finally. Communication with this company is just poor. You cannot call and have to send emails. The DO respond. They DID send the label. They DID finally issue the refund. It took a month and multiple emails.

2026年3月24日
自発的なレビュー
unepiece.com ロゴ

unepiece.com からの回答

Hi Joss, thank you for taking the time to leave this review. We are genuinely so sorry to hear about the experience you had with your return. This is absolutely not the standard we hold ourselves to and we completely understand your frustration.

I'm sorry it has taken us this long to reach out. We respond to all reviews within 24 hours however we had zero visibility on this Trustpilot account. Now that we do, we are committed to making things right.

After 9 successful years in Australia, Une Piece has recently launched in the USA and your feedback has highlighted a failing in our systems and processes - one that is now fixed - but is totally on us and for that we sincerely apologise.

We know we also missed the mark on communication channels for our US customers and we are actively working on fixing that.

Your review has directly contributed to us improving the experience we provide for all of our customers and for that we are incredibly grateful.

Please check your inbox for an email from me. Your feedback and experience matters to us more than you know. Sarah and The Une Piece Team

5つ星のうち1の評価

Buyers beware

Buyers beware! I did my homework before purchasing a swimsuit from Une Piece and reviewed the return policy, it states 14 days and unworn. When my swimsuit arrived I didn’t like it and immediately went through the online portal to return it. It wouldn’t provide me with a shipping label even though my return was approved and confirmed. Customer service has been very unhelpful and there is no phone number to call. I’m out over $200 because of their horrible returns policy!!!

2026年2月27日
自発的なレビュー
unepiece.com ロゴ

unepiece.com からの回答

Thank you for taking the time to leave this review. We let you down and for that we are truly sorry.

First and foremost, I want to sincerely apologise for the experience you had with your return. That is completely unacceptable and not the standard we hold ourselves to.

We experienced a significant outage with our return label system around this time, meaning our team had to manually create labels for our customers. That is not an excuse, it still should not have happened, but I hope it helps to know that this was not our usual process and is something we have since fixed.

Une Piece has recently launched in the US and your feedback highlights exactly where we need to do better. We know we missed the mark on communication and accessibility for our US customers and we are actively fixing that. Reviews like yours directly contribute to us improving and for that we are genuinely grateful.

We would love the opportunity to make this right for you personally. As you left this review anonymously we are unable to locate your order, so could you please reach out to us at info@unepiece.com marked for the attention of Sarah? I will make it my personal priority to ensure we make this right for you.

You deserve to see the very best of what Une Piece has to offer and we hope you'll give us the chance to show you that. Sarah and The Une Piece Team

5つ星のうち2の評価

Dodgy returns & not great product

Ordered a nightie but looks completely different from the promo photos and videos - sits and hangs badly - so returned but the would only give a credit or gift card -
apparently in the small print of something purchased during a sale.
Dodgy product and dodgy returns = poo ethics so I won’t be back.

2026年1月23日
自発的なレビュー
5つ星のうち3の評価

I purchased the classic one piece in…

I purchased the classic one piece in black.
I am dd cup size and there was not enough material to cover boobs. Nipples were exposed.
I had to return for a credit. Returns policy was a bit loconfusing. Awaiting on my next pair. Fingers crossed.

2025年3月5日
自発的なレビュー
unepiece.com ロゴ

unepiece.com からの回答

Hi Cynthia, thank you so much for taking the time to leave this review and for giving us another chance, it truly means a lot to us.

We're sorry that we're only replying now as we were previously unaware of this Trustpilot account, but now that we do we can only do better.

Fit and confidence are everything to us. If our product page or the product itself let you down in any way, we will do everything we can to make sure this doesn't happen to other customers. We'd also like to hear more on your experience with our returns policy so we can make this clearer.

I can see you exchanged your original order for a replacement and I'd be so interested your feedback. I've sent you an email directly so we can chat further. Your experience is so important to us and I'd be incredibly grateful to hear more.

Many thanks - Sarah and The Une Piece Team

5つ星のうち1の評価

False advertising & DODGY returns policy

This company stinks of false advertising. Their reviews on their website are cherry picked from people that are happy with their swimwear, and it is not possible to leave a review if you are not.

The worse bit: Their absolutely crazy returns policy which is not even mentioned on their Returns page: If you order two items in different colors/sizes, but neither fit or suit, you can only get a refund for one. The other one they will only give you store credit for. I mean, what the heck? At that point you've probably realized this is not the brand for you, so store credit is pointless and will just go to waste. What on earth is the thought process behind this I do not know but people should be able to return whatever they want for a refund if it is not suitable. Will not be ordering from them again.

The quality is OK but not amazing given the price - swimsuits had dodgy stitching and some colour inconsistencies.

2024年9月24日
自発的なレビュー

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