Unique Vintage レビュー 277

I placed an order for 2 items at the beginning on April 16th, but received no shipment notification. I emailed their support address on April 28th for an update & received a response that my order was going to be shipped within 1-2 days and that they had recently switched warehouses, which was causing the delay. Fair enough. I didn't need the items in a hurry, so I thanked them & waited for a shipping update. Fast forward to today & I received part of my order. However, their site says that my order is 100% fulfilled. I called their CS phone number today at 2:00pm ET, well within their hours of operation (9AM-5PM PT) and received a voicemail response to use their online chat and the line went dead afterward. The online chat is unresponsive, so I decided to email again. I've ordered from them in the past with no issues, but right now all I want is my items and to forget they exist as vendors.

Although they took a little longer than expected to arrive, I am very happy with the dresses and with customer service. I ordered two small sized dresses, but found I needed medium. I contacted support and mailed them back. However, I received only 1 dress in Medium. I thought the other was just delayed, however, when I checked with customer service, they said TWO dresses were shipped. I explained only 1 arrived. They asked for the packing (which I fortunately saved!) They determined (without any further issue) that the weight showed 1 dress. They promptly sent the 2nd one and I am thrilled! Although it arrived too late for my event (ultimately my fault for ordering the wrong size) I greatly appreciate customer service for making things right. Note to everyone: Keep the envelopes/boxes until all of your order arrives! I am very happy and will be shopping with them again.

Terrible cheap quality, absolute rip off for £100

On top of that it was a "final sale" item which was never indicated to be non-returnable. I'm so heart broken.

It's such a joke that they hide behind their "Final Sale" branding and don't allow same-price exchanges.

Like you can hide behind "But the fine print says" all you want but that's so obnoxious.

Read the fine print carefully and make sure that their inconsistent sizes are exactly right otherwise your out of money.

I had ordered a dress during a really great promotion. When the dress arrived, it was too small, (this was my own fault as I hadn't read through enough info/reviews which said to order up) so I reached out to inquire about a return for the correct size. Unique Vintage replied quickly and helped me arrange everything I needed, and did so in the timeline required. I was able to reorder the correct size dress at the promotion price I had originally purchased (that promo was over but the happily set up a code for it to be honoured), and when they received the smaller dress I had sent back, a refund was promptly issued to me. I was very impressed with how easy their process was especially as it was an international return. I was also very impressed friendly and helpful their customer service agent was (Alexis was just the BEST!) I will definitely continue to do business with UV!

I ordered a dress for my cousins wedding. After a bit of time I wasn't seeing and shipping updates. I reached out to customer service and they told me it would be delivered shortly. After a few days, Alexis from customer service, reached out to me because she took it upon herself to double check and make sure I was going to receive my dress. She contacted me and told me she had found out it was lost during the shipping process. She didn't leave it there. She made sure I got my dress. She shipped another one to me and I got it quickly. The dress is fabulous quality. I didn't know what to expect because I had never ordered from them before. It is well made and more beautiful than the picture. I got so many compliments on it- even from the bride. I will be recommending them always.

Just found my new favorite store!!! Yall I loveee every single thing I got from this place!! Also- they sell things you can’t just find anywhere! Honestly, some of these dresses I bought are truly my DREAM dresses!!! Just gorgeous and the quality is great! Love the shoes and jewelry I purchased as well. Might be one of my favorite clothing purchases I’ve ever made!

Sent in two dresses to exchange. Never heard back on anything after that. Reached out 2 months later and they just asked if I still wanted to exchange. What this tells me is they do not track shipment and returns or do not have any CRM tools in places to handle this kind of business. I would have been out $100 if I didn't proactively reach out. 2 MONTHS FOR AN EXCHANGE!?!?!?1?

Do not count on getting your products in a timely manner. They use UPS Mail Innovations… which can take weeks. Look up UPS Mail Innovations, you’ll see hundreds of people complaining about slow shipping, no tracking, and lost packages. It’s been 3 weeks and my package is still sitting at a USPS facility states away.

WARNING!! Terrible customer service, sent me shoes that don’t fit and refuse to provide a refund or credit so I can return these $100 boots that I can’t even wear even after acting like they would let me send back. They are a trash company who clearly doesn’t care about their customer, do not shop here!!

Unfortunately their customer service is horrendous. It said they would be back to you in 48. I had to message again because they weren’t. Somehow they changed a piece I ordered in medium to an extra small. They refused to get it fixed before sending it out. They said the package had already sent. It hadn’t

Over two months ago, I alerted Unique Vintage to the fact that the prices on their site weren't matched up properly (site set to NZ currency).
A $68 garment on the front page, actually is listed in the product page (and goes into the shopping cart) at $135
They said it was an issue with their currency settings and would fix it. I have just checked and it has not been fixed.
This is effectively false advertising, and I will not be purchasing anything more from them.

I would so love to give a glowing review! I LOVE the style of UV, and the photos of the fashions have incredible flare!
My issue is QUALITY, which is sorely lacking! I would gladly pay a bit more for higher quality fabrics and more careful stitching. I find the Unique Vintage clothing to really just barely be “costume quality” for a high school play - Not something I can wear as day to day clothing, which is what I was hoping for.

C’était trop bien y vla le choix les sangs

I never received my order. According to these scammers my order shipped twice but I never got any of it. I've asked numerous times for a refund and although they have promised it multiple times, I still haven't gotten that either. Save your money and shop elsewhere. Google this company and you'll see how common this is! Don't make the same mistake as me

Unique Vintage has a wide variety of clothes for all kinds of bodies. They have significantly increased their prices while lowering the quality recently, unfortunately. Their customer service is hit or miss; I got an email from someone today and she definitely had an attitude. I have been a loyal customer for several years and am on the highest reward tier… They should treat their customers better. I also have an issue with them only giving you rewards for reviews when they’re 5/5 stars. That leads to untruthful reviews.

They have a really amazing selection of clothing items based on various decades, and they cater to plus sizing. But the quality is all over the place. I've gotten cheap looking see-through dresses, jeans that were more like cheap jeggings, dresses that feel like a plastic parachute, etc. When they're great, they're great! I have some amazing pieces from their Dress of the Month subscription. But when they're bad they're really bad.
I've had no issue with their custo mer service, though. They missed sending one of me DotM dresses once, I told them and they sent me two the next month. Unfortunately they were the exact same dress, but they let me send the duplicate back for a refund and no shipping fee.
Their shipping fees seem a bit high (and there's a shipping fee on returns), and it's frustrating that reward points won't stack with sales.

It has now been a month and I have not received my item and have no idea when I'm going to receive it. Their customer service has been TERRIBLE, and they are offering nothing to make this right. I'm furious.

Ordered a bunch of what looked like really cute clothing that I planned to wear to various events. Super excited when I saw the tracking stating it was delivered. No delivery was made. Waited a couple of days as sometimes tracking is wrong. Been two weeks and no delivery. They did fully refund me after a few emails and my credit card company assisting me. Needless to say, I will not be purchasing from them again despite how cute the items look.

Paid for items and never received them even though it says delivered. This is a fraud site.