Garments are in very good condition; I had communicated my inseam length for the pants and the team picked the perfect sizing. They are super knowledgable as well - if you have any questions, they can... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
J'ai commandé plusieurs vêtements chez Universal Surplus et je suis vraiment satisfait de mon expérience. La qualité est au rendez-vous Le site est clair, la commande a été simple et la livraison a... もっと見る
企業が回答しました
Bought surplus French army shirts (supposedly) for 16 euros each. Instead what I’m shipped is 3 euro sols imperial shirts, ultra cheap crap. I wish I was kidding….. would not recommend purchasing anyt... もっと見る
ordered an item and recieved something completely different to what i ordered. no option for customer service or help, i've nessaged on instagram and through the website but no reply. do not shop here... もっと見る
企業情報
当該企業による記述
UNIVERSAL SURPLUS is a Paris based retailer founded in 2012, specializing in vintage military clothing, uniforms, and workwear. With a physical store in Paris and a strong online presence, the brand offers a curated selection of authentic surplus pieces that combine quality, durability, and timeless style. Alongside its vintage inventory, Universal Surplus develops accurate military and workwear reproductions built to meet modern standards.
連絡先
17 Rue Réaumur, 75003, Paris, フランス
- 01 86 10 00 57
- info@universal-surplus.com
- universal-surplus.com
3.8
ほぼ満足
107件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 75％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
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Unusable paid return label (FedEx) + no customer service response
I’m very disappointed with Universal Surplus’ return process and customer service.
I received my order on January 12th (Order #43849) and initiated a return immediately, requesting a full refund. I also paid for/created the return label through their website. However, the label provided is for FedEx, and FedEx drop-off is not realistically available where I live (Beder/Aarhus, Denmark). I tried multiple local parcel shops and none of them accept FedEx shipments. In short: I paid for a return label that I cannot use.
What makes this even more frustrating is that Universal Surplus’ own return policy states that they are happy to change the courier if needed so the return can be completed. Despite that, I contacted customer service three times—on January 13th, 19th, and 21st—asking them to either arrange a FedEx pickup or provide a label with a different carrier that actually has local drop-off points. I have still not received any response or guidance.
Their policy also states returns must be made within 14 days of receiving the parcel, but without a workable courier option—and without any customer support—it becomes impossible to comply. This issue is entirely outside the customer’s control, yet the burden is placed on the customer.
At this point, I’m simply asking for a workable return method and a full refund. If Universal Surplus resolves this promptly, I’m happy to update this review accordingly.
Order: #43849.
2026年1月12日
自発的なレビュー
UNIVERSAL SURPLUS からの回答
Hello,
We’re really sorry to read this and completely understand your frustration, especially given the situation with the return label and the lack of response.
This is clearly not the experience we want to provide.
If FedEx is not accessible in your area, the only solution we can offer is for you to send the return using a carrier of your choice.
We confirm that your case has now been handled, and we remain available if you need anything further.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused.
Incroyable
Incroyable, j’ai acheté un fatigue pants magnifique. Super basique à un bon rapport qualité prix
2026年1月19日
自発的なレビュー
UNIVERSAL SURPLUS からの回答
Merci beaucoup pour votre message.
On est ravis que le fatigue pants vous plaise et que vous soyez satisfait du rapport qualité-prix.
À très bientôt.
Unresponsive to shipping carrier & customer
I ordered a pair of sunglasses from Universal Surplus that were held up in customs clearance by FedEx in the US. FedEx reached out to both Universal Surplus and me about additional documentation/information, but the company has been completely unresponsive to repeated inquiries. The order will be sent back to Universal Surplus if the additional information is not provided. If that happens, I'll like have to dispute the credit card charge as it does not seem like the company will readily respond to a refund request.
2026年1月16日
自発的なレビュー
UNIVERSAL SURPLUS からの回答
Hello,
We’re really sorry for this situation and understand how stressful and frustrating it must be.
We do respond to FedEx when they request additional information. However, even when everything has been provided, customs procedures can sometimes take a bit of time, and unfortunately this part is outside of our control.
If the issue hasn’t been resolved yet, could you please share your order number with us so we can look into it more closely?
We truly appreciate your patience and understanding while this is being resolved.
Un service client exécrable
Un service client exécrable.
Première expérience, je commande un article de la mauvaise taille, je m'en rends compte immédiatement, je me dis pas grave, j’envoie un message via le formulaire de contact pour expliquer la situation et un autre via le chat sur le site pour être sûr d'être lu, et je recommande à la bonne taille. Réponse une semaine plus tard, alors que l'article a déjà été expédié, "On a pas vu, vous pourrez toujours le retourner". Je me dis ok pas de soucis.
Je constate des frais de retour exorbitant de 12.27€ soit le quart de ce que j'ai payé. Il faut croire que les articles sont retournés en Porsche. Bon soit c'est ma faute, je ferais attention la prochaine fois.
Bon pigeon, je recommande une seconde fois. Je reçois un pantalon dont littéralement aucune mesure ne correspond à celle indiquée sur le site et qui donc ne me va pas. J'envoie un mail avec explication et photos à l'appui, pas de réponse, évidemment. Je passe par le portail de retour, j'indique qu'il y a une erreur de leur part, frais de retour : 12.27€. Là c'est trop.
Est-ce vraiment normal de faire face à un mur lorsqu'on essaie de parler au service client ? Existe-t-il seulement ? Pourquoi de tel frais même lorsqu'il y a eu une erreur de leur part ? Mystère.
2025年10月28日
自発的なレビュー
UNIVERSAL SURPLUS からの回答
Bonjour,
On est vraiment désolés de lire votre message, et on comprend totalement votre agacement après une expérience comme celle-ci.
On reconnaît que le délai de réponse n’a pas été à la hauteur, surtout dans votre situation où vous aviez essayé de nous contacter à plusieurs reprises, ça n’aurait pas dû se passer comme ça.
Pour les frais de retour, ils sont effectivement appliqués en temps normal, mais dans le cas d’une erreur de notre part sur le produit reçu, ce n’est pas normal que vous ayez eu à les payer.
On prend votre retour très au sérieux et il nous aide à avancer. Depuis, nous avons renforcé notre service client pour éviter que ce type de situation ne se reproduise.
Encore désolés pour cette expérience, et merci d’avoir pris le temps de nous écrire.
Première et dernière fois
Entreprise qui ne mentionne pas les composants intentionnellement (je ne suis pas le premier à l'écrire), surtout quand il s'agit du polyamides et de tous les dérivés synthétiques de la pétrochimie.
==> Bien sûr, les frais de retour sont à la charges du client.
Pour finir, "Service client" qui ne donne pas de réponses évidemment malgré les relances.
2025年10月30日
自発的なレビュー
UNIVERSAL SURPLUS からの回答
Bonjour,
Nous sommes vraiment désolés de lire votre message et comprenons votre frustration.
Nous précisons toujours les composants sur nos fiches produits, mais il est possible que cette fois-ci certaines informations n’aient pas été renseignées correctement ou qu’une erreur se soit glissée, et nous nous en excusons.
Concernant les frais de retour, si vous nous contactez par mail et que nous constatons qu’il s’agit bien d’une erreur de notre part, nous créerons une étiquette de retour à notre charge.
Nous avons depuis renforcé notre service client pour mieux répondre aux demandes et éviter ce type de situation.
Merci d’avoir pris le temps de nous écrire, votre retour est précieux.
Could have gone better
I didn't like the product, but they were very professional in responding to me and assisting me, which shows great professionalism.
2025年9月14日
自発的なレビュー
UNIVERSAL SURPLUS からの回答
Hello Michele,
We are very sorry to hear that your experience with our tactical glasses was disappointing. Your feedback is extremely important to us, and we want to make this right. We can offer you either a full refund or a store credit.
Please share your order number with us so we can process your preferred option as quickly as possible.
Thank you for giving us the opportunity to resolve this,
The UNIVERSAL SURPLUS Team
Article non conforme, aucun service client
J’ai reçu un article différent de celui présenté sur le site, dans un état bien plus abîmé que ce qui était indiqué (et cerise sur le gâteau : livré avec 10 jours de retard).
J’ai contacté le service client avec photos à l’appui : aucune réponse après plusieurs jours.
Site à fuir si vous attendez un minimum de sérieux ou de suivi après achat.
2025年7月22日
自発的なレビュー
UNIVERSAL SURPLUS からの回答
Bonjour Paul,
Nous sommes sincèrement désolés d’apprendre que votre commande n’a pas été conforme à vos attentes et que vous n’avez pas reçu de réponse rapide de notre part. Ce n’est absolument pas le niveau de service que nous souhaitons offrir.
Pour que nous puissions examiner votre situation et trouver une solution, pourriez-vous nous transmettre votre numéro de commande ?
Nous nous engageons à traiter votre demande dans les plus brefs délais.
Merci pour votre compréhension et votre patience,
The UNIVERSAL SURPLUS Team
it's impossible to have a feedback from…
it's impossible to have a feedback from them about the order. there's no info and i am still waiting for something that i payed days ago. i am not sure i will get what i bought
:((
2025年7月28日
自発的なレビュー
UNIVERSAL SURPLUS からの回答
Hello Paolo,
We’re sorry for the confusion regarding your order. According to our records, your order was refunded on August 8th, and a confirmation email was sent to you at that time.
If you haven’t received the email or the refund, please check your spam/junk folder, or contact us directly with your order number so we can assist you further.
Thank you for your understanding,
The UNIVERSAL SURPLUS Team
Why bother?
Intentionally not listing the full material composition list (leaving synthetic out), sending ripped products and ignoring multiple emails for 2+ weeks. Why bother?
2025年7月14日
自発的なレビュー
UNIVERSAL SURPLUS からの回答
Hello,
We are truly sorry for the disappointing experience. It seems there was an error on our side in handling your order. Regarding the product composition, some variations can occur because military suppliers, occasionally change materials for cost or production reasons depending on the time. Since we purchase in large quantities, it is unfortunately not possible for us to check the exact composition of every single item.
We appreciate your feedback and will continue working to provide clearer product information in the future.
Thank you for your patience and understanding,
The UNIVERSAL SURPLUS Team
Stay Away!
Stay Away!
Order went fine, until items arrived with defects. Store was responsive on email until realising I am requesting a refund, and now radio silence on email or chat. Seems like customer service exists until it's not convenient.
NOTE: whilst I've not received any reply to my multiple emails in the last 10 days, they have responded to many reviews on here - shows you where their priorities are
2025年7月1日
自発的なレビュー
UNIVERSAL SURPLUS からの回答
Hello,
We are truly sorry that your experience with our tactical glasses did not meet your expectations. Your feedback is very important to us. Please share your order number so we can promptly process a full refund and make things right.
Thank you for giving us the opportunity to resolve this,
The UNIVERSAL SURPLUS Team
Just stay away...
Nearly one week since I ordered and it hasn't shipped yet and I haven't been informed of any delays. They don't respond to their chat nor mail (yet). This isn't my first bad experience with them and I've only ordered once before. They used to be under Brut or something and they worked fine but stay away from Universal surplus, their costumer service is nearly non existing.
2025年7月8日
自発的なレビュー
UNIVERSAL SURPLUS からの回答
Hello,
We’re truly sorry for the delay in shipping your order and for the lack of communication — we understand how frustrating this can be.
It’s not an excuse, but during our sales period combined with the free shipping code, we experienced a very high volume of orders, which unfortunately caused delays in fulfillment. We also acknowledge that we should have communicated better, and we’re working to improve on that point moving forward.
Regarding the lack of response to your emails and messages, this is equally regrettable. Our offices were closed for the long weekend around July 14th (a national holiday in France), which impacted our response time. That said, we know this doesn’t justify everything and we take your feedback seriously.
We’re a small independent team and don’t have the logistical power of big structures like Amazon — but we genuinely do our best every day to meet our customers’ expectations.
Thank you for your patience and support, and again, sincere apologies for the inconvenience.
Best regards,
The Universal Surplus Team
Scam pricing - No communication - Beware
Recently ordered - shipping went super fast, but as the package arrived I noticed they sold me a French work jacket for 69 EUR - that I can easily get for 15 EUR in a work supply store (the exact same jacket). The rest of the ordered clothing felt weird too. Trying to return the clothes - they charge 24 EUR for a return label. Unfortunately they did not send me the return label yet (two days passed) - digital. They also did not respond to my mails yet. Absolutely not satisfied. Beware.
2025年7月7日
自発的なレビュー
UNIVERSAL SURPLUS からの回答
Hello,
We’re truly sorry to hear that you’re not satisfied with your order, and we appreciate you taking the time to share your feedback.
Regarding the French Work Jacket, we completely understand your concern about pricing. That said, we’ve sold this item extensively over time and have never received this type of feedback until now. It’s one of the most iconic French utility jackets — and like many heritage garments, its market value can vary significantly, from around €20 to well over €500 for older, rare versions, depending on condition, age, fabric weight, and sourcing.
It’s possible you’ve seen a visually similar jacket in a workwear store or online at a lower price. However, visual similarity doesn’t necessarily reflect the same level of quality, origin, or historical value — and these are key elements we take into account when curating our pieces. We always aim to align our prices fairly with the market and our competitors. If that weren’t the case, we likely wouldn’t still be here — our customers are well-informed and always have the final say.
As for the other items in your order: these are authentic military surplus pieces. We understand they might not meet everyone’s expectations and that some people unfamiliar with surplus may find them a bit “weird” at first. That’s exactly why we do our best to communicate this clearly through photos and product descriptions — to help customers make informed choices and avoid any misunderstandings.
Regarding your return: if you haven’t yet received the return label, that’s clearly an oversight on our part. Our customer service team is currently catching up, but your request will be prioritized and you’ll receive your label shortly.
While return shipping is currently the responsibility of the customer (as stated in our policy), we’re actively working on improving both delivery and return options to offer more affordable and flexible solutions to our community.
Once again, we’re sorry for the inconvenience and truly hope we can turn this experience around.
The UNIVERSAL SURPLUS team.
Like many have mentioned...STAY AWAY
Like many have mentioned, stay away from their made in china junk.
Ordered pants. came in wrong size. I emailed them immediately upon receiving and they were radio-silent. Over 30+ days passed, and i am sharing my experience.
I then reached to them through other method, and they are asking me to pay for return shipping to their location in France....for a mistaken, wrong size they sent me.
This speaks to Universal surplus's sketchy ethos. It's the kind of customer service you would expect from temu china.
2025年7月9日
自発的なレビュー
UNIVERSAL SURPLUS からの回答
Hello,
We're truly sorry to hear about your experience and for the inconvenience caused by receiving the wrong size.
After checking all our communication channels, we couldn’t find any message from you regarding this issue prior to your recent outreach. Of course, if an error was made on our end, you absolutely shouldn’t have to cover the return shipping costs — that’s something we take responsibility for, and we will gladly make it right.
Regarding your comment on product origin:
We understand that "Made in China" can carry certain stereotypes. However, it's important to clarify a few things:
First, many military institutions — including those whose surplus items we offer — have sourced production from China for years, due to efficiency and cost-effectiveness.
Second, the quality of Chinese-made products usually reflects what clients are asking for. When clients demand extremely low prices, production standards are adjusted accordingly. But Chinese manufacturers are more than capable of delivering high-end, precise, and ethically made goods when the demand and budget align. In fact, some of the most technically advanced products on the market today are made in China.
The belief that "Made in China" equals low quality is a dated generalization. Like in any country, the final result depends on the factory, the specifications, and the standards enforced by the client.
It’s also true that labor conditions can vary — and not just in China. Issues can exist in workshops anywhere in the world, even in Europe. That’s why we choose our partners carefully and value transparency and responsibility above all.
Once again, we’re sorry for the frustration caused and are here to help fix the situation. Please send us your order number so we can resolve it properly.
Thank you for your feedback — it helps us grow and improve.
The UNIVERSAL SURPLUS team
Bad quality and does not seem like vintage
I bought a jacket, listed as a british army jacket from the 1960s. This jacket does not seem to be vintage at all. The quality of the jacket is cheap looking and the label is not the same as shown at the website. The label in this jacket is made of plastic and looks very modern. I do not believe this jacket is from the 1960s. I have clothes from other military outlets from the 1960s and the "feeling" of the fabric is way different. The fabric they used back then was thicker and better quality. The stitches and the fabric of this jacket tells me this was made in the past 10-5 years. The jacket also smells like incense, which makes me think is was cheaply made in an asian factory. I have seen some of the answers Universel Surplus has written to other people who commented on the low quality, where they write that the british military got clothes made from China. I do not believe that this was potentially made in China in the 1960s, it look more like it was made in China in the 2010-2020s.
I also cant send the jacket back, because it was an item on sale. Something that was written in an email I got after I bought the jacket. I wish it had been disclosed on the website before I bought it. I feel like I got scammed. I got the jacket and all, but its nothing like what they advertised for. The price is also crazy compared to the quality. Therefore only the 1 star.
2025年7月4日
自発的なレビュー
UNIVERSAL SURPLUS からの回答
Hello,
Thank you for reaching out and for taking the time to share your detailed feedback.
First of all, we’re truly sorry that your experience with this jacket did not meet your expectations. We completely understand your disappointment — especially when the product received feels different from what was advertised — and we want to assure you that we’re here to help.
After reviewing the product listing more carefully, you’re absolutely right: there was an error in the dating. The jacket shown on our website is from the 1980s, not the 1960s. This was a mistake on our part due to a lack of vigilance, and we sincerely apologize for the confusion. We will update the description immediately.
Please also note that, as we purchase vintage military surplus in large batches, there can sometimes be small variations between pieces — including differences in the year of production or labeling.
To help us investigate this properly and find a solution, we kindly ask that you send us photos of the item you received — especially of the label — via email, so we can better identify and understand the issue.
Regarding returns: even if the item was on sale, you are fully entitled to return it, in line with EU consumer protection laws. We're sorry if our post-purchase email suggested otherwise — that was a miscommunication on our end, and we’re working to make that message clearer in the future.
Please reach out to us at info@universal-surplus.com with your order number and the requested photos. Our team will make sure this is resolved promptly and fairly.
We truly appreciate your honesty, and we’re committed to making this right.
Warm regards,
The Universal Surplus Team
Expensive return process, do not buy unless you're sure the item fits
I brought a pair of pants from the website, the pants in itself were of the desired quality and look, they sadly didn't fit my body shape as they were way to short in length, even though the waist fits perfectly.
The bad review is due to the process of returning the item, they charge a very high return-shipping price, meaning that if I want to return the item, I will end up with less than 50% of the actual price of the pants.
2025年6月19日
自発的なレビュー
UNIVERSAL SURPLUS からの回答
Hi,
Thank you for your honest feedback, and we're truly sorry to hear about your experience.
We’re glad to know the quality of the pants met your expectations, but we understand how frustrating it must be when the fit isn’t quite right, especially with international or costly returns.
You're absolutely right to point out the return cost issue. It’s something we’re actively working on behind the scenes, as we know it can be discouraging. Our goal is to find more affordable and flexible return solutions for our customers without compromising the quality of service.
Thanks again for your support and for helping us improve.
The Universal Surplus Team.
UNIVERSAL SURPLUS からの回答
Hello,
We’re sorry to hear that our selection and vision didn’t resonate with you. Our approach has been to highlight how military and surplus pieces have long served as the foundation for much of menswear’s inspiration. Our goal is to make these authentic styles more accessible and appreciated beyond just utility.
We appreciate your feedback and thank you for taking the time to share your thoughts.
The UNIVERSAL SURPLUS Team.
UN SUPERBE BOUTIQUE et un accueil…
UN SUPERBE BOUTIQUE et un accueil agréable et de qualité , j'ai adoré et des pièces uniques et rares, tres bonne route à vous toutes et tous , stéphane de LYON
2025年3月4日
自発的なレビュー
UNIVERSAL SURPLUS からの回答
Merci pour votre visite, nous sommes heureux que la boutique vous ait plu. Au plaisir de vous y revoir !
L'équipe UNIVERSAL SURPLUS
I purchased a pair of RAF Tailor pants…
I purchased a pair of RAF Tailor pants (black) and I love them. They are in my regular rotation of outfits.
I purchased a different pair and they arrived the incorrect size and had a rip in the pants.
I let support know this and they rectified the issue immediately. They quickly responded and said they would send me a new pair right away. Solid customer service!
I am looking forward to receiving the replacement and will also post another review when I get them in the mail.
2025年1月22日
自発的なレビュー
UNIVERSAL SURPLUS からの回答
Thank you very much Austin!
Products are MADE IN CHINA and return…
Products are MADE IN CHINA and return costs are 25 euros! Wouldn't recommend, waste of money!
2025年1月21日
自発的なレビュー
UNIVERSAL SURPLUS からの回答
Hello Francisco,
Thank you for your feedback. We're sorry your experience didn’t meet your expectations.
Most of our products are authentic military surplus, sourced from trusted suppliers around the world. We also offer a small number of reproductions, some of which are made in countries like China. This is always clearly stated in the product description. It's also worth noting that even official military organizations sometimes choose to manufacture gear in China for economic reasons.
Regarding the return cost, as mentioned in our Return Policy (located at the bottom of our website), return shipping is the responsibility of the customer—unless the error is on our side. In such cases, we always provide a prepaid return label after being contacted by email.
If you have any questions, feel free to reach out.
The UNIVERSAL SURPLUS Team
Returned goods not refunded
I bought a jacket as a Christmas present. They shipped the wrong size and as it was close to Christmas, I chose to return the jacket and request a refund. They have confirmed receipt of the jacket over 14 days ago, but they have not refunded the money.
UPDATE 13/1/2025
They refunded the money for the jacket after I told them I had written a review on Trustpilot. They have not refunded the cost of returning the jacket.
2024年12月16日
自発的なレビュー
UNIVERSAL SURPLUS からの回答
Hello Peter,
We’re truly sorry for the poor experience you had with your order. It’s true that we took far too long to process your return, and we fully understand your frustration. While this doesn't excuse the delay, the Christmas period was extremely intense and our team wasn’t yet fully prepared to handle such high volume. Since then, we’ve made improvements and are confident that situations like this won’t happen again.
After reviewing our email exchanges, we noticed that we did send you a return label with the shipping costs covered on our side, but unfortunately, it wasn’t used. Had it been used, you wouldn’t have had to pay for the return yourself. We also saw that our team sent a follow-up message that remained unanswered.
That said, we completely acknowledge that we should have caught this earlier and refunded your return costs, since the original error was on our part.
Our customer service team has just sent you an email to fix the issue and refund the return shipping costs.
Thank you again for your patience, and we apologize once more for the inconvenience.
The UNIVERSAL SURPLUS Team.
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