was disappointed with my experience. The windows I received were not as promised — the style and quality didn’t match what was discussed during the sales process. The installation was completed, but... もっと見る
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Installers Mike & Dan were great… professional and personable. Windows seem like good quality. I’ll follow up in 20 years. Not as thrilled with the office people. Made us postpone a doctors appointmen... もっと見る
企業が回答しました
Both installers were friendly courteous and professional. They took the time to protect our floors and cleaned up when the windows were installed. We were given instructions not to clean or reapply... もっと見る
企業が回答しました
I have ordered 4 windows total. Two are already installed, and my remaining two windows are still to be delivered. The problems began whenever we discovered that all four windows were not ma... もっと見る
企業が回答しました
企業情報
当該企業による記述
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling. Universal Windows Direct of Pittsburgh opened in 2019. Our products feature the exclusive UniShield brand and come with a transferable lifetime warranty on materials and labor. We are a fully licensed, bonded, and insured company and EPA Lead-Safe certified.
連絡先
611 Parkway View Dr, Unit 6, 15205, Pittsburgh, Pennsylvania, 米国
- (412) 222-5200
Disappointed to say the least
was disappointed with my experience. The windows I received were not as promised — the style and quality didn’t match what was discussed during the sales process. The installation was completed, but the end result wasn’t what I expected based on what I was told. I wish there had been better communication and follow-through to ensure I got what I paid for.
2025年8月23日
自発的なレビュー
Installers Mike & Dan were great……
Installers Mike & Dan were great… professional and personable. Windows seem like good quality. I’ll follow up in 20 years. Not as thrilled with the office people. Made us postpone a doctors appointment for my wife who is temporarily physically challenged for a while or face a 1% charge per day for install date.
2024年7月26日
自発的なレビュー
Universal Windows Direct - Pittsburgh からの回答
Hello, Gk. Thank you for the feedback, I have made a note of your concerns. Our goal is to make sure our customers are fully satisfied from start to even 20 years after your install. 5-star review! Please don't hesitate to reach out if you need anything! -SS
Mike and Dan worked non stop and did q…
Mike and Dan worked non stop and did q fantastic job. The windows look great and you can feel the difference on these hot summer days
2024年7月2日
自発的なレビュー
Universal Windows Direct - Pittsburgh からの回答
Hi Robert! We are so thrilled that Mike and Dan left you satisfied with your home remodel! We are so happy that you are satisfied with your new windows as well! Please don't hesitate to reach out if you need anything! -AS
Mike M. and Don did a great job
Mike Moran and Don did a great job with the installation. They kept me informed and made sure I was satisfied with their work. I wouldn't hesitate to use them again.
2024年4月19日
自発的なレビュー
Universal Windows Direct - Pittsburgh からの回答
Tom, your satisfaction is our priority, and we're thrilled to hear that we've met your expectations during your recent experience with Universal Windows Direct. We appreciate your feedback and thanks again for trusting us for your exterior home remodeling needs. -ES
Mike Horan and his crew
Mike Horan and his crew were great. They went above and beyond my expectations. I was impressed with their experience and professionalism. I was kept apprised as the work was in progress. I am very pleased with their work. Thank you guys for a great job.
2024年2月5日
自発的なレビュー
Universal Windows Direct - Pittsburgh からの回答
Hello, Robert! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Mike and his crew provided you with a great experience. Please don't hesitate to reach out if you need anything!
We were hesitating getting windows and…
We were hesitating getting windows and Universal Direct helped us decide and answered all our questions. I was able to contact them and our sales rep without any problem. The installment was made by absolute professionals who were very knowledgeable explained everything again. Also, it's reassuring to have the outstanding warranty.
2023年11月16日
自発的なレビュー
Universal Windows Direct - Pittsburgh からの回答
Hello, Chris. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project!
We love the windows
We love the windows. Had a glitch w one window but it was taken care of promptly. The installers were prompt and worked efficiently. Thanks Mike and Dan!
We notice a difference w retaining heat better!
2023年12月19日
自発的なレビュー
Universal Windows Direct - Pittsburgh からの回答
Hello, Jean. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project!
Universal Windows Direct - Pittsburgh からの回答
Benjamin, we appreciate your feedback of this experience with our team here at Universal Windows Direct. Thanks again for trusting us with your home-improvement project.^J
Professionally done
2023年12月6日
自発的なレビュー
Universal Windows Direct - Pittsburgh からの回答
Hi Sandra, we appreciate your kind words and trusting us at Universal Windows Direct with your home-improvement project.^J
Very knowledgeable and polite and easy…
Very knowledgeable and polite and easy to communicate with person.
2023年11月21日
自発的なレビュー
Universal Windows Direct - Pittsburgh からの回答
Hi, Annette. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
Friendly and professional installers
Both installers were friendly courteous and professional. They took the time to protect our floors and cleaned up when the windows were installed. We were given instructions not to clean or reapply our window treatments for 24 hours and we will follow their directions. We would definitely use Universal Windows direct if we need windows in the future.
2023年10月30日
自発的なレビュー
Universal Windows Direct - Pittsburgh からの回答
Patricia, thank you for your feedback of this installation experience with us here at Universal Windows Direct! We appreciate your kind words and thrilled to hear our installers met all expectations for your home-improvement needs! Thanks again for trusting us with your home-improvement needs!
High quality installation
High quality installation. Professional employees on every step of the process?
2023年10月19日
自発的なレビュー
Universal Windows Direct - Pittsburgh からの回答
Timothy, we appreciate your feedback of this experience with us here at Universal Windows Direct! If you wish to provide us with any additional feedback or have any questions at this time, please don't hesitate to contact us at (855) 293-7813.
On time
On time. Introduced theirselfs and they were efficient and cleaned up. Windows look great
2023年10月2日
自発的なレビュー
Universal Windows Direct - Pittsburgh からの回答
Sharyn, we appreciate your kind words regarding your experience with our team here at Universal Windows Direct! Thanks again for choosing us for your home-improvement needs!^J
Improved the house
The windows look and work so much better than what I had. The crew of Alex P, Miguel, and Pablo did a great job! They were professional, kept me informed throughout the day, and cleaned inside and out. From purchasing through install, I would recommend this company.
2023年8月24日
自発的なレビュー
Universal Windows Direct - Pittsburgh からの回答
Karen, we appreciate your kind feedback of this experience with us here at Universal Windows Direct. We are thrilled to hear our crew provided you with professional service from start to finish. Your recommendation means a lot to us and we appreciate your support of our services!^J
Mike was great
Mike was great, he came to replace a screen and put a new one in for a previously mis-sized window. He did a wonderful job.
2023年8月7日
自発的なレビュー
Universal Windows Direct - Pittsburgh からの回答
Hello, Es! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Mike Moran provided you with a great experience. Please don't hesitate to reach out if you need anything! ^J
We had 20 windows replaced
We had 20 windows replaced. It was supposed to take at least a day and a half. Our installers Mike and Dan were very efficient. So much so that the job was actually done in one day.(some of the windows were a little difficult). I loved how they made sure the work surfaces and our furniture were protected, and the clean up was amazing. They cleaned up any mess they made and then some. I don’t have any more windows to be replaced but if I did I would want these guys to do it
2023年8月3日
自発的なレビュー
Universal Windows Direct - Pittsburgh からの回答
Denise, we are thrilled to about your experience with us here at Universal Windows Direct! We appreciate your kind words about the professionalism of our installers Mike and Dan! Customer satisfaction is top priority to us and we are happy to hear about your great experience. Thanks again for trusting us with your replacement window needs!^J
Window replacement
The installer was on time and professional Mike M explained what he would be doing during the install and the time quoted for the install was spot on
Truly professional and first rate job
2023年7月26日
自発的なレビュー
Universal Windows Direct - Pittsburgh からの回答
Hello, Stephen! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Mike M provided you with a great experience. Please don't hesitate to reach out if you need anything! ^J
Universal Windows Direct - Pittsburgh からの回答
We are truly sorry to hear about this damage to your new door. Please contact our Customer Experience Department at (855) 293-7813 for assistance to resolve this issue.^J
The installation looks wonderful and…
The installation looks wonderful and our installer was very quick and efficient. The only off thing was that I was told the team would arrive between 8 and 9 and he arrived at 7:20.
2023年6月19日
自発的なレビュー
Universal Windows Direct - Pittsburgh からの回答
Ellen and James, we appreciate your kind words regarding your installation experience with us at Universal Windows Direct. Thanks again for choosing us for your home-improvement needs.^J
Outstanding customer service and…
Outstanding customer service and quality craftsmanship. The installation team was awesome. They were prompt, polite and professional.
2023年6月14日
自発的なレビュー
Universal Windows Direct - Pittsburgh からの回答
Rick, we truly appreciate this feedback on your experience with our team. We are thrilled to hear of the outstanding professionalism our team provided you with during this project! Thanks again for choosing Universal Windows Direct for your home-improvement project!^J
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