Such a beautiful urn, absolutely perfect for our cat, she was such a sweet tiny little girl and this earn encapsulated her perfectly, so much so, I intend to order a second one and split the ashes be... もっと見る
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The communication with me was very good and sympathetic. And the pillow urn looks perfect for my husband's ashes. The parcel arrived in perfect condition and quickly. I will definitely recommend '... もっと見る
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The urns are beautiful, and the customer service was exceptional. They were shipped to New York and arrived safely. The company also honored a price match I found, which I truly appreciated. We’re so... もっと見る
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I am incredibly grateful to the team for their compassion and quick action. Despite initial shipping delays communication was excellent and they rushed a duplicate so it arrived on time for the fune... もっと見る
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企業情報
Urns For Angels について
当該企業による記述
Urns For Angels is a family-run business helping families choose cremation urns and ashes jewelry for the people and pets they love. Most people have never had to choose an urn before, so when you call or write to us, a real person helps you with the size, the style and getting it to you in time.
Today we serve thousands of families across the United Kingdom, the United States, Canada, Europe, Australia and around the world. Every piece in our collection is hand-selected for quality, meaning and craftsmanship.
What you can expect from us:
- Designer urns, keepsakes and memorial jewelry, chosen with care
- A small, dedicated team who do this every day and answer every message personally
- Tracked delivery worldwide
- No customs fees on delivery: on international orders, import duties and taxes are paid in advance, so there is never a customs bill or courier payment request at your door
Talk to us:
- UK: +44 20 4572 8870
- US: +1 (929) 930-4010
- Canada: +1 (778) 745-3280
- Email: contact@urnsforangels.com
- Live chat: the chat button on every page of our website
Three addresses, one team:
- London: 128 City Road, London EC1V 2NX
- New York: 1178 Broadway, 3rd Floor #3951, New York, NY 10001
- Vancouver: 329 Howe Street #1304, Vancouver, BC V6C 3N2
About our reviews
We have been collecting reviews on Trustpilot since 2022, and they come from families in many different countries. Given the sensitive nature of what we do, many families choose not to leave a review, and we deeply respect that. The reviews here represent only a small portion of the families we have had the privilege of helping. We are grateful to every one of them, whether or not they share their story publicly.
Visit us at www.urnsforangels.com.
Thank you.
~ Paul Levy, Founder
連絡先
128 City Road, EC1V 2NX, London, 英国
- 020 4572 8870
- contact@urnsforangels.com
- urnsforangels.com
4.8
優良
1030件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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Lovely urn
The urn is beautiful and arrived securely packaged. I deeply appreciated the courtesy email update sent while it was being crafted; it was incredibly reassuring to know my order was received and being processed during this time.
2026年9月11日
Urns For Angels からの回答
Thank you for your kind words. We understand that receiving updates can provide reassurance when ordering a memorial piece, and we appreciate you mentioning the communication you received while your urn was being crafted.
Such a beautiful urn
Such a beautiful bird shaped urn.
I was looking for something less obvious and not run of the mill. my mum loved birds so it was perfect.
Highly recommended and worth the wait.
2026年8月25日
Urns For Angels からの回答
Thank you for sharing the meaning behind your choice. It is touching to know that the bird-shaped urn was a fitting choice because of your mum's love of birds. We’re honored that it can serve as a meaningful tribute to her.
Urns For Angels からの回答
Thank you for taking the time to leave a review. We appreciate your kind words about your urn and for trusting us, Urns For Angels.
Urns For Angels からの回答
Thank you for sharing your feedback. We appreciate you taking the time to mention the prompt delivery and communication throughout your order.
Urns for Angels
Urns for Angels, have been really thoughtful and understanding, I recently purchased an Urn for my Husband who sadly passed away in May.
The communication and kind words and updates have been sent on a regular basis to keep myself informed, great customer service on a very sad time in my life, and they fully understand ❤️
2026年9月3日
Urns For Angels からの回答
We appreciate you taking the time to leave a review. We understand that choosing a memorial piece is a very personal process, and we appreciate your kind words about our communication, regular updates, and customer service. Thank you for trusting Urns For Angels during this time.
They didn't have the urn in stock but…
They didn't have the urn in stock but the website still allowed me to buy it. I was expecting the urn to turn up the next day but with no communication or tracking number I called them up. I was met with the operational manager who told me she was 'getting to my email' ... I never sent an email. So how long would I have waited if I never called? She then rung me back later with options, either wait until the end of october/early november for the one I want, or buy the cheaper version which doesn't do my animal justice. They never once offered a discount or some money back for their mistake, the urn is still on stock on the website. I'd avoid if I was you, I ended up finding the exact same one elsewhere for almost half the price. And I know for a fact that it is a reputable company as I had another pet die and they took care of her. They're just another company hiking up prices and making a profit off of our dead pets. It's a disgusting business practice considering they don't even offer cremation as well.
2026年9月3日
Urns For Angels からの回答
We're sorry about your dear rabbit.
The urn you chose was held back because the batch it was from failed our quality check, and we would rather disappoint someone who is waiting than send out a piece that isn't right. On the phone, when emails were mentioned, our operations manager meant the emails she was sending that morning to try to get you an answer, and she intended to write to you the same day. We're sorry it sounded like anything other than someone trying to help. Your refund was made in full the day you asked for it, and the urn is not showing for sale on our website.
On price, we've since looked, and the difference wasn't what it seemed. A local crematorium offering an urn alongside a cremation it has already been paid for is in a different position to a specialist, and we'd never begrudge a family finding what they need there. We also say in many circumstances in our store that we price match, because we'd always rather help a family get the right piece than see anyone go without it. Every urn we sell is chosen, inspected and packed by people who do only this, with someone on the end of the phone seven days a week for families making a decision they've never had to make before.
We're glad you found something for her, and we're sorry we weren't the ones to get it right.
Urns For Angels からの回答
Thank you, Geraldine, that's lovely to hear. We're really pleased it's everything you hoped for. Thank you for trusting us with something this important.
Lovely Urn giving my Mum a lot of…
Lovely Urn giving my Mum a lot of comfort with my Dad’s Ashes. Delivery service great - kept well informed. And the quality of the urn is excellent. Thank you
2026年8月13日
Urns For Angels からの回答
I'm sorry for the passing of your dad. Knowing the urn is bringing your mum some comfort means a great deal to us, and it's good to hear the delivery kept you in the picture throughout. Thank you for letting us be part of looking after him.
I recently purchased an urn from Urns…
I recently purchased an urn from Urns For Angels for my cat Bitters, and I couldn’t be happier with it. Losing him was incredibly difficult, so finding something special to keep his ashes in was really important to me. The urn is beautifully made and feels like a fitting tribute to him. It arrived safely and exactly as described. I’m very grateful to Urns For Angels for helping make such a difficult time a little easier.
2026年8月31日
自発的なレビュー
Urns For Angels からの回答
I'm sorry about Bitters. Choosing where a companion rests is a decision nobody wants to make, and it's good to know this one felt worthy of him. Thank you for trusting us with something so personal.
Urns For Angels からの回答
Thank you for taking the time to leave this. Good to hear the piece arrived quickly and met the mark. We appreciate you choosing us.
I can’t thank Urns for Angels enough…
I can’t thank Urns for Angels enough for the fantastic service I received during such a difficult time. The care, kindness and professionalism shown throughout the whole process meant so much to me and my family.
The urn we received for my uncle is absolutely beautiful and the quality is exceptional. It was clear that a lot of care and attention had gone into it, and it was a fitting and special tribute to him.
I would highly recommend them to anyone looking for a beautiful, high-quality urn and compassionate service.
2026年8月20日
自発的なレビュー
Urns For Angels からの回答
Thank you for your deeply thoughtful words. We're grateful to know that our service and the urn provided some comfort to you and your family during such a difficult time. It means a great deal to hear that the urn was a fitting tribute to your uncle. We're honoured to have been able to assist you and appreciate the trust you placed in us.
Everything was as described
Everything was as described. Great quality, and arrived well packaged and in a timely manner.
2026年8月25日
Urns For Angels からの回答
We appreciate your kind feedback. It's important to us that the urn arrived safely, was well packaged, and matched the description. Thank you for choosing us and for sharing your experience.
Urns For Angels からの回答
Thank you for taking the time to share such thoughtful feedback. We're grateful to hear that the urn arrived promptly and that its quality met your expectations. It was a privilege to assist you, and we appreciate your recommendation and trust in us during such a meaningful time.
Urns For Angels からの回答
Thank you for sharing your experience. We're glad to hear that the ordering process was easy and that your urn arrived quickly and as expected. We appreciate your trust in us during such a meaningful time.
The urn is high quality and looksgreat.
The urn is high quality and looksgreat.
Delivery came on time and with no issues. Recommended
2026年8月19日
自発的なレビュー
Urns For Angels からの回答
Thank you for taking the time to share your feedback. We're pleased to hear that you were satisfied with the quality and craftsmanship of the urn. We appreciate your trust in us.
I love it good quality
2026年8月12日
Urns For Angels からの回答
Thank you for your kind words. We're glad to hear you found the urn to be of good quality. We hope it serves as a meaningful and respectful resting place for your loved one.
Had the XL size I needed.
Had the XL size I needed.
Shipped in a timely manner in a secure package. Information given about delivery time. Just an all around professional service.
2026年8月11日
Urns For Angels からの回答
Thank you for sharing your experience. We're glad the XL size was available for your needs and that your order arrived securely and within the expected timeframe. We appreciate your feedback and the opportunity to provide a reliable service during a difficult time.
Urns For Angels からの回答
Thank you for your feedback. We're glad your order arrived promptly and that the delivery met your expectations. We appreciate you taking the time to share your experience.
Nice website with lots of ideas for…
Nice website with lots of ideas for keeping loved ones ashes in a whole variety of interesting ways. Love my little ceramic heart, perfect for what I wanted. Speedy delivery and good comms throughout the buying process. Recommended.
2026年8月12日
Urns For Angels からの回答
It's great to hear the range gave you options that felt right, and that the ceramic heart turned out to be exactly what you wanted. Speedy delivery and clear updates along the way are exactly what we aim for. Thank you for taking the time to give us a review.
Amazing delivery service ordered around…
Amazing delivery service ordered around 8pm on Wednesday and received it Thursday morning, Really pleased to be able to have my husband Ashes placed into a beautiful urn close to his family.
Thank you
2026年8月11日
Urns For Angels からの回答
Thanks for letting us know the delivery reached you so quickly, that timing matters for something this personal. We're glad your husband now has a place close to family. Thank you for sharing this with us.
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