Arrived promptly, well packaged. High quality product. We used at sea and it floated beautifully on the surface and gradually sunk beneath the waves as the tide carried it away.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Such a beautiful urn, absolutely perfect for our cat, she was such a sweet tiny little girl and this earn encapsulated her perfectly, so much so, I intend to order a second one and split the ashes be... もっと見る
企業が回答しました
The communication with me was very good and sympathetic. And the pillow urn looks perfect for my husband's ashes. The parcel arrived in perfect condition and quickly. I will definitely recommend '... もっと見る
企業が回答しました
The urns are beautiful, and the customer service was exceptional. They were shipped to New York and arrived safely. The company also honored a price match I found, which I truly appreciated. We’re so... もっと見る
企業が回答しました
企業情報
Urns For Angels について
当該企業による記述
Urns For Angels is a family-run business helping families choose cremation urns and ashes jewelry for the people and pets they love. Most people have never had to choose an urn before, so when you call or write to us, a real person helps you with the size, the style and getting it to you in time.
Today we serve thousands of families across the United Kingdom, the United States, Canada, Europe, Australia and around the world. Every piece in our collection is hand-selected for quality, meaning and craftsmanship.
What you can expect from us:
- Designer urns, keepsakes and memorial jewelry, chosen with care
- A small, dedicated team who do this every day and answer every message personally
- Tracked delivery worldwide
- No customs fees on delivery: on international orders, import duties and taxes are paid in advance, so there is never a customs bill or courier payment request at your door
Talk to us:
- UK: +44 20 4572 8870
- US: +1 (929) 930-4010
- Canada: +1 (778) 745-3280
- Email: contact@urnsforangels.com
- Live chat: the chat button on every page of our website
Three addresses, one team:
- London: 128 City Road, London EC1V 2NX
- New York: 1178 Broadway, 3rd Floor #3951, New York, NY 10001
- Vancouver: 329 Howe Street #1304, Vancouver, BC V6C 3N2
About our reviews
We have been collecting reviews on Trustpilot since 2022, and they come from families in many different countries. Given the sensitive nature of what we do, many families choose not to leave a review, and we deeply respect that. The reviews here represent only a small portion of the families we have had the privilege of helping. We are grateful to every one of them, whether or not they share their story publicly.
Visit us at www.urnsforangels.com.
Thank you.
~ Paul Levy, Founder
連絡先
128 City Road, EC1V 2NX, London, 英国
- 020 4572 8870
- contact@urnsforangels.com
- urnsforangels.com
4.8
優良
1031件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Amazing delivery service ordered around…
Amazing delivery service ordered around 8pm on Wednesday and received it Thursday morning, Really pleased to be able to have my husband Ashes placed into a beautiful urn close to his family.
Thank you
2026年8月11日
Urns For Angels からの回答
Thanks for letting us know the delivery reached you so quickly, that timing matters for something this personal. We're glad your husband now has a place close to family. Thank you for sharing this with us.
Urns For Angels からの回答
Lovely to hear this was exactly what you were looking for. We really appreciate the review.
My cat of 20 years
My cat of 20 years, JacJac, passed, and I found Urns for Angels and saw that they had good reviews on Trustpilot, so I decided to order a cat pendant from their website. After ordering the pendant and considering that my cat had just passed and I wasn’t in a good headspace, I pushed the order through and then realized I didn’t order the chain I wanted with it. I sent an email asking if they could add it to the order, and I heard back immediately, and from the owner of the company no less, saying he recommends I take some more time to really consider the right piece for my cat to have as a keepsake. Since he realized I wasn’t thinking straight, he offered to cancel my order and to help me find just the right piece for me to keep around my neck with some of her ashes with me to take on my travels.
This showed me that the owner of this company and also the way his employees conduct themselves shows they care more about their customers than the companies bottom line.
I decided to have a custom order made, and I am much happier with the outcome. I can’t speak highly enough of the way the owner and his staff of the company does business and helps their customers find the right keepsake or piece, rather than just trying to sell higher-priced pieces or urns. Thanks again. I will be recommending your store to anyone who has an unfortunate or sudden tragedy befall them, knowing they will be well taken care of through the bereavement process.
2026年8月12日
自発的なレビュー
Urns For Angels からの回答
What a lovely story to read about JacJac. It means a great deal that Paul and the team could help you find a piece that truly felt right during such a difficult time, and that the custom piece has given you something meaningful to carry with you. We really appreciate you taking the time to share this.
Beautiful well made Urns
Beautiful well made Urns, very good customer service throughout. Would highly recommend.
2026年7月29日
Urns For Angels からの回答
Thank you for your kind feedback. We appreciate your words about the quality of the urn and the customer service you received. It was our privilege to assist you during such a meaningful time.
Very happy the urn is beautiful
Very happy the urn is beautiful. Great communication in regards to the item being made and then dispatched.
2026年8月5日
Urns For Angels からの回答
We are so pleased the urn turned out beautifully and that the updates along the way gave you confidence throughout. Thank you for taking the time to share this with us.
Black paw print heart
The urn arrived exactly as pictured. Very happy with it, well made quality product and looks lovely on the side table. Very subtle.Delivery was quick and well tracked
2026年7月29日
Urns For Angels からの回答
Really pleased this arrived just as you'd hoped, and that it's found the right spot in your home. Thanks so much for taking the time to share this with us.
I couldn’t be happier with the cat urn…
I couldn’t be happier with the cat urn I ordered from Urns for Angels for my little Cookie . The whole experience was made so easy during what can be such an emotional time. The website was really easy to navigate, with a lovely selection to choose from, and the ordering process was simple and straightforward.
The customer service was absolutely wonderful so kind, helpful and compassionate, which really meant a lot to me. Delivery was also incredibly smooth and quick, and the urn arrived beautifully packaged and exactly as described.
I’m so pleased with the urn and feel that it is a beautiful and special way to keep my Cookie’s memory close to me. I would highly recommend Urns for Angels to anyone looking for something meaningful xxxx
2026年8月8日
自発的なレビュー
Urns For Angels からの回答
Cookie's memory deserves exactly this kind of care, and we're so glad the whole journey, from browsing to unboxing, felt gentle and straightforward when you needed that most. Thank you for trusting us with something so personal.
The bird was exactly what we wanted
The bird was exactly what we wanted. Customer care was excellent with frequent updates. I would use this company again.
2026年7月28日
Urns For Angels からの回答
We're so glad the Whistling Bird Keepsake Urn turned out to be just what you were picturing, and that the updates kept you in the loop throughout. Hearing you'd come back to us again means a great deal.
Urns For Angels からの回答
Thank you for letting us know the colour and size were right. It means a lot that you found the right piece.
Urns For Angels からの回答
So glad this came through quickly for you, and that the piece itself hit the mark. Thanks so much for taking the time to share this.
Timely and sensitive
Delivery was swift and timely, and staff responded with sensitivity and speed to email questions. Thank you so much.
2026年8月3日
Urns For Angels からの回答
It's lovely to hear that, and we're so pleased the delivery and communication met you where you needed. Sensitivity really does matter to us at times like these, so thank you for taking the time to share this. We really appreciate the review.
We ordered a bracelet which was too…
We ordered a bracelet which was too small so returned it for a refund. Ordered a larger size, all of which was fine until we had to wait almost a month for our refund. Several emails later and a whole raft of excuses, we eventually received it. We certainly wouldn’t recommend this company :(
2026年7月20日
Urns For Angels からの回答
Thank you for your review. The replacement side of your order went smoothly, but your refund took longer than it should have, and we're sorry for that. It isn't typical of how we handle returns, and the delay has been looked into. Our owner also called you personally today to apologise directly, and we're glad everything is now fully resolved.
Ordered two butterfly urns
Ordered two butterfly urns, one arrived broken. I contacted the company, and they replaced it very quickly. Great communication, and very helpful.
We are very pleased with our product, and would highly recommend this company.
2026年7月29日
Urns For Angels からの回答
It's good to hear the replacement was sorted quickly for you, and that the communication along the way felt helpful. Thank you for the opportunity to put this right for you, we're really pleased you're happy with your butterfly urns in the end. We really appreciate the review.
Urns For Angels からの回答
It's great to hear that ordering was straightforward and everything arrived so well packed within less than a week. We put a lot of care into how each piece is protected for its journey, so it's good to know that came through. We really appreciate you taking the time to share this.
Unique, Well Made, and Highly Recommended
The distinctive urn design immediately stood out to us and was one of the main reasons we decided to buy it. We couldn't find a comparable product from any other company. The urn arrived beautifully crafted and of excellent quality, and we are very happy with our purchase.
2026年7月29日
Urns For Angels からの回答
Thank you for sharing this, it's good to hear the design stood out to you, it really is one of a kind, and that the craftsmanship and quality lived up to that. Thank you for choosing us for something so meaningful, and for sharing such kind words.
This urn is the perfect representation…
This urn is the perfect representation of our beloved dog. Well worth the price.
2026年7月21日
Urns For Angels からの回答
Thank you for sharing this with us. It means a great deal that it felt like such a fitting tribute to your beloved dog, that's exactly what we hope for. We really appreciate you taking the time to share your experience with us.
The communication was amazing and they…
The communication was amazing and they even provided grief resources. Highly highly recommend.
2026年7月22日
Urns For Angels からの回答
Thank you so much for this lovely review. It means a great deal to hear the communication throughout your order felt reassuring, and that the grief resources were helpful too, supporting families through these moments matters to us just as much as the pieces we make. Thank you for such a kind recommendation, it means a great deal.
Thrilled with Urn
I ordered my pet urn and it arrived beautifully packed (to within an inch of its life) a couple of weeks later.
This purchase was made to replace a ‘rushed decision’ casket (chosen on the saddest of days) however, my original choice wasn’t very fitting for my beautiful girl so I have been looking for a replacement urn for months to reflect her Beauty in the afterlife when I came across Urns for Angels, so thrilled with my Urn, would definitely recommend this Company (Jul26)
2026年7月29日
Urns For Angels からの回答
Thank you so much for sharing this with us, it truly means a lot. It means a great deal to know it arrived so well protected, and that it finally feels like the right way to honour your beautiful girl. Finding a piece that reflects her properly after such a difficult time is exactly what we hope to help with, and we're honoured you chose us for that. Thank you for your kind recommendation, and for trusting us with something so personal.
Ordered on line so easy
Ordered on line so easy urn/casket arrived in less than a week. Kept up to date within 2 hours of delivery. Pleased with our casket would recommend.
2026年7月24日
Urns For Angels からの回答
Thank you for sharing this, it's good to hear it arrived within the week and that you found the online ordering process straightforward. It's also lovely to hear you were updated so promptly, keeping families informed is something we take real care over. Thank you for recommending us, it means a lot.
I was kept up to date with the status…
I was kept up to date with the status of my order. The item itself exceeded my expectations.
Thank you so much ❤️
2026年7月23日
Urns For Angels からの回答
Thank you for letting us know the piece exceeded your expectations, that means a great deal to us. It's also good to know you felt kept up to date throughout the process; keeping communication clear is something we always aim for. Thank you for taking the time to share this with us.
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