Arrived promptly, well packaged. High quality product. We used at sea and it floated beautifully on the surface and gradually sunk beneath the waves as the tide carried it away.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Such a beautiful urn, absolutely perfect for our cat, she was such a sweet tiny little girl and this earn encapsulated her perfectly, so much so, I intend to order a second one and split the ashes be... もっと見る
企業が回答しました
The communication with me was very good and sympathetic. And the pillow urn looks perfect for my husband's ashes. The parcel arrived in perfect condition and quickly. I will definitely recommend '... もっと見る
企業が回答しました
The urns are beautiful, and the customer service was exceptional. They were shipped to New York and arrived safely. The company also honored a price match I found, which I truly appreciated. We’re so... もっと見る
企業が回答しました
企業情報
Urns For Angels について
当該企業による記述
Urns For Angels is a family-run business helping families choose cremation urns and ashes jewelry for the people and pets they love. Most people have never had to choose an urn before, so when you call or write to us, a real person helps you with the size, the style and getting it to you in time.
Today we serve thousands of families across the United Kingdom, the United States, Canada, Europe, Australia and around the world. Every piece in our collection is hand-selected for quality, meaning and craftsmanship.
What you can expect from us:
- Designer urns, keepsakes and memorial jewelry, chosen with care
- A small, dedicated team who do this every day and answer every message personally
- Tracked delivery worldwide
- No customs fees on delivery: on international orders, import duties and taxes are paid in advance, so there is never a customs bill or courier payment request at your door
Talk to us:
- UK: +44 20 4572 8870
- US: +1 (929) 930-4010
- Canada: +1 (778) 745-3280
- Email: contact@urnsforangels.com
- Live chat: the chat button on every page of our website
Three addresses, one team:
- London: 128 City Road, London EC1V 2NX
- New York: 1178 Broadway, 3rd Floor #3951, New York, NY 10001
- Vancouver: 329 Howe Street #1304, Vancouver, BC V6C 3N2
About our reviews
We have been collecting reviews on Trustpilot since 2022, and they come from families in many different countries. Given the sensitive nature of what we do, many families choose not to leave a review, and we deeply respect that. The reviews here represent only a small portion of the families we have had the privilege of helping. We are grateful to every one of them, whether or not they share their story publicly.
Visit us at www.urnsforangels.com.
Thank you.
~ Paul Levy, Founder
連絡先
128 City Road, EC1V 2NX, London, 英国
- 020 4572 8870
- contact@urnsforangels.com
- urnsforangels.com
4.8
優良
1033件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Urns For Angels からの回答
Thank you for taking a moment to leave this. Quick and easy is exactly how we want it to feel, the process should never add to your plate, especially with something as personal as this. I'm glad it was a smooth one for you. Thank you for trusting us with something so important.
The urn is beautiful and looks exactly…
The urn is beautiful and looks exactly like the picture! Thank you so much!
2026年4月22日
Urns For Angels からの回答
Thank you so much for this. Hearing that the piece looks exactly like the picture is lovely to read, that's just how it should be, with no surprises when something this personal arrives. I'm so glad it was right for you. Thank you for trusting us with something so important.
When you’ve lost someone you love the cost is worth it. Beautiful cremation box.
It’s expensive but when you’ve lost someone you love it’s worth it. Beautiful degradable cremation box for my mum. Thank you.
2025年6月23日
Urns For Angels からの回答
Thank you for this, and I'm so sorry for your mum's passing. It means a great deal that you felt the piece was worth it for her, we always try to strike the right balance between quality and cost, and with something this important we'd always rather get the craftsmanship right. I hope the biodegradable box brings you and your family some comfort when the time feels right. Thank you for trusting us to honour her.
Urns For Angels からの回答
Thank you for taking a moment to leave this. Prompt delivery and quality you can feel are exactly what we strive for, and we know they matter all the more with something as personal as this. I'm really glad we got it right for you. Thank you for trusting us with something so important.
The delivery was super quick
The delivery was super quick. Quality top class. Response on query was very quick, and I feel I was listened to, excellent site.
2026年4月20日
Urns For Angels からの回答
Thank you for taking the time to share this. Quick delivery and top-class quality matter, but the part that means the most to read is that you felt listened to, because that's really what we're here for, especially with something this personal. I'm so glad we got it right for you. Thank you for trusting us with something so important.
Urns For Angels からの回答
Thank you so much for taking a moment to leave this, and for the recommendation, it really does mean a lot to us. We know that behind even a few kind words is something deeply personal, and it matters to us that both the piece and the service felt right for you. Thank you for trusting us with something so important.
Wonderful company!
My cat urn is beautifully made, amazing quality and looks just like her. The size is perfect and I couldn’t have wished for a better place for her to rest.
We had to change the delivery address last-minute, which was handled so professionally and delivery went smoothly. Amazing customer service which was so appreciated at such a difficult time. Also came with superglue to seal. Thank you :)
2026年4月4日
自発的なレビュー
Urns For Angels からの回答
Thank you for this lovely review. To hear the piece looks just like her, and that the size felt perfect, is the loveliest thing we could read, that resemblance is exactly what we hope to capture. I'm really glad the last-minute address change was no trouble at all; these things happen and our job is to make them easy for you. It means a lot that the service felt right at such a tender time. Thank you for trusting us to give her such a special place to rest.
Urns For Angels からの回答
Thank you for taking the time to leave this. Excellent quality and getting it out to you quickly are exactly what we aim for, so it's great to know we hit both. Thank you for trusting us with something so important.
Great Customer Service
The first urn received was damaged; but Paul and his team sent another one out immediately with no extra charge, additional packaging, and a better shipping company.
The Urn itself is beautiful and feels like a more special container than the wooden box it is replacing.
Thanks
2026年4月16日
自発的なレビュー
Urns For Angels からの回答
Thank you for this, and I'm genuinely sorry the first urn arrived damaged, that's never how anyone should receive a piece like this. What matters to me is what we do when something goes wrong, so I'm really glad we could get a replacement straight out to you with better packaging and a more reliable courier, at no extra cost. Thank you for giving us the opportunity to put it right for you. To hear the urn now feels like a more special home than the box it's replacing means a great deal. Thank you for trusting us with something so important.
Paul Levy
Founder, Urns For Angels
Kept informed from placing order to…
Kept informed from placing order to when delivery would take place.
Lovely urn fast delivery
Would highly recommend
2026年4月12日
Urns For Angels からの回答
Thank you for this, and for the recommendation. Keeping you in the loop from the moment you order through to delivery is something we really believe in, so nothing comes as a surprise, and it's lovely to hear the piece itself didn't disappoint either. Thank you for trusting us with something so important.
Great product that meets high…
Great product that meets high standards, and the communication throughout the process, from purchase to delivery, was excellent.
2026年4月9日
Urns For Angels からの回答
Thank you for taking the time to leave this. High standards on the piece itself and clear communication the whole way through, from order to doorstep, are exactly what we set out to deliver, so it's good to know both held up for you. Thank you for trusting us with something so important.
An absolutely beautiful urn that…
An absolutely beautiful urn that arrived very securely packaged - respectful and with great care.
This has given some light to the heartbreaking experience of our family losing my beloved husband.
2026年4月9日
Urns For Angels からの回答
Thank you for sharing this, and I'm so sorry for the passing of your husband. To know the urn brought even a little light to something so heartbreaking is genuinely humbling, and it's exactly why we take such care over how a piece is made and how it arrives. Your family is in our thoughts. Thank you for trusting us to honour him.
From start to finish,
From start to finish, brilliant service, good selection of urns,
Fast delivery, caring attitude,
Kind words and helpful telephone numbers if needed,
2026年4月9日
Urns For Angels からの回答
Thank you for this, it's lovely to read. From the range to the delivery to the way we speak with families, we want the whole experience to feel considered and kind, so to know it came through from start to finish is exactly what we hope for. And yes, there's always a real person at the end of the phone if you need us. Thank you for trusting us with something so important.
Excellent company, highly recommend
Firstly, the urn is lovely and it was made ti order, really happy with the quality too. They kept me very well informed and their emails were very kindly worded and empathetc as inevitably its a purchase you dont really want to have to make. I was given a delivery time slot which was great and it was so well packaged to keep it safe. Amazing company, highly recommend them
2026年4月7日
Urns For Angels からの回答
Thank you for such a thoughtful review, and for the recommendation, it genuinely means a lot. You've put your finger on something we think about constantly: this is a purchase nobody wants to be making, and the least we can do is wrap the whole experience in a bit of kindness while the piece itself is made to order with proper care. To know the wording of our emails landed gently, and that the urn arrived safely and beautifully made, is everything we hope for. We're holding someone precious to you in our thoughts too. Thank you for trusting us at such a tender time.
Happy with the speed of delivery
Happy with the speed of delivery, the packaging and the urn which is exactly as described
2026年4月7日
Urns For Angels からの回答
Thank you for taking the time to leave this. Quick delivery, careful packaging and a piece that's true to its description, that's exactly what we aim to get right every time, so it's good to know all three came together for you. Thank you for trusting us with your loved one's memorial.
Beautiful pieces crafted with care
I purchased the white kitten urn for my adult cat Gizmo who passed away at 16. It took around 2.5 weeks to arrive but was hand made and made to order - it’s ceramic and absolutely beautiful. Very special.
2026年4月9日
自発的なレビュー
Urns For Angels からの回答
Thank you for this, and I'm so sorry about Gizmo, sixteen years is a long and loved life together. The white kitten piece is ceramic and made to order by hand, which is why it took the couple of weeks it did, and it means a lot to hear the finished urn felt as special as it should for him. Thank you for trusting us to hold his memory.
Exactly what I was looking for
Exactly what I was looking for. Communication was excellent, as was the packaging on arrival.
Many thanks to you.
2026年3月25日
Urns For Angels からの回答
Thank you, this is lovely to read. Finding exactly the right piece matters more with something like this than almost anything else, so we're really pleased it was spot on for you. We take real care over the packaging too, as it should arrive feeling considered, so it's good to know that came through. Thank you for trusting us with your loved one's memorial.
High quality kitten urn
High quality kitten urn. It did take more than two weeks to be made and delivered but they kept in contact weekly. Emails were professional with next steps and offers of further help/support. Very happy with my purchase and would highly recommend.
2026年3月31日
Urns For Angels からの回答
Thank you for this, and for the lovely recommendation. You're right that this one took a little over two weeks, the kitten pieces are made to order rather than sitting on a shelf, so we'd always rather keep you informed each step than rush the craftsmanship. I'm so glad the communication made the wait easier and that the finished piece was everything you hoped for. Thank you for trusting us to honour your kitten's memory.
Absolutely beautiful
Absolutely beautiful, excellent quality. Received updates as to delivery, great company.
2026年3月31日
Urns For Angels からの回答
Thank you so much for this. It means a great deal to hear the piece arrived beautifully and that the quality was everything you hoped for. Keeping families updated through to delivery matters to us, especially given what these pieces represent. Thank you for trusting us with your loved one's memorial.
Delighted with the flame urn
Delighted with the flame urn, as described, very well made, arrived quickly and packaged extremely well.
Great service.
2026年3月19日
Urns For Angels からの回答
Thank you for your kind words.
We’re pleased to hear the Flame urn arrived as expected and that the quality, packaging, and delivery all met your expectations.
We appreciate you taking the time to share your feedback.
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