my first time ordering from this company because i heard good reviews but when i received two jeans, they werent true to size. when i went to try on the jeans the button fell off. very unprofessional... ãã£ãšèŠã
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Every single clothing item is absolutely beautiful and comfortable too! My package came quite quick and well packaged! Iâm already looking forward to order more! Love this place so much!
The quality of the clothes is actually horrendous. They don't fit as shown on the model, even though I bought the correct sizes. The fabric is so incredibly thin, and itchy as well. I had originally b... ãã£ãšèŠã
For the price, Iâm not sure itâs worth it. The fabric choses are excellent. They use a lot of recycled fibers and cottons. However, I was a bit disappointed when I opened the package and saw so many l... ãã£ãšèŠã
3.1
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Trustpilot ã§ã¯ãæ¬ç©ã®äººéã«ããã³ã³ãã³ãã«éãã眮ããŠããŸãããã ãããã®äŒæ¥ã¯è¿ä¿¡åçš¿ã®äœæã«åœ¹ç«ã€ AI æ¯æŽããŒã«ã«ãã¢ã¯ã»ã¹ããããšãã§ããŸãã
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Very happy
Last year I had ordered two pairs of the same jeans, just different washes and they were completely different sizes, though the tag said they were the same. I decided to re-purchase last week, two differently washed jeans which were the same size and Iâm very pleased that they fit perfectly and Iâm so so happy.
2026幎6æ1æ¥
us.motelrocks.com ããã®åç
Hi Peach, thank you for your review. I am sorry to hear that you previously had issues with the sizing of your jeans but I am so glad that you have now received a perfect fit and I hope to see you shopping with us again!
Motel x
Delivered it to the complete wrongâŠ
Delivered it to the complete wrong address resend it right now
2026幎6æ8æ¥
us.motelrocks.com ããã®åç
Hello, I am sorry to hear that you have not received your order - please be aware that we advise to allow 24-72hrs for a response from our customer service team. I can see that a member of the team has reached out so please respond so that they can get this resolved as soon as possible for you. I apologise for any inconvenience caused.
Motel x
us.motelrocks.com ããã®åç
Hi Hazel, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Took almost a month to process myâŠ
Took almost a month to process my return. I still have not received my money back.
2026幎6æ1æ¥
us.motelrocks.com ããã®åç
Hi Audrey, I am sorry to hear that you have not been happy with the returns service and your feedback will be passed on to the relevant team. If you have any problems with your recent return please make sure to reach out to the customer service team!
Motel x
Lost my order/Wonât receive one due to stock
I love motel rocks but they lost my most recent order:( and they ran out of my size so I couldnât get a replacement one
2026幎6æ5æ¥
us.motelrocks.com ããã®åç
Hi Alexxa, I am very sorry to hear that your parcel was lost in transit - we will be raising this with the courier as it is not the service we expect our customers to receive. Please make sure to reach out to the customer service team again to see if the item is being restocked. I apologise for the inconvenience caused.
Motel x
us.motelrocks.com ããã®åç
Hi Natalie, I am sorry to hear that you have been unable to locate your parcel - please make sure to reach out to the customer service team so that they can take a look into this for you. I apologise for any inconvenience caused.
Motel x
us.motelrocks.com ããã®åç
Hi Sophia, thank you for your review. I am so glad to hear you love your recent order and I hope to see you shopping with us again soon!
Motel x
Inconsistent jean sizing
It is so frustrating how the exact same size and style of jeans in different colors fit so variably. I order a 26 x 34 size in 3 colors. One is so small it won't even zip. one is huge on me. I have one pair of the parallel jeans that fits perfectly and i was really hoping to get more colors, but I'm never ordering jeans from here again. Such a pain
2026幎6æ4æ¥
us.motelrocks.com ããã®åç
Hi Lauren, I am very sorry to hear that you have experienced an inconsistency with the sizing of your jeans - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Super Cute!
I got my order pretty quick and I love the top! I have had some sequins fall off, but itâs pretty comfortable and super cute!
2026幎6æ4æ¥
us.motelrocks.com ããã®åç
Hi Keira, thank you for leaving a review. I am glad to hear that you have been happy with your item and the shipping service provided - I am sorry to hear that you have experienced this with your top and the feedback will be passed on to the relevant team. If you have any further please make sure to reach out to the customer service team.
Motel x
It takes forever to ship
Horrible shipping, I ordered at 6/3 havenât shipped yet and today is 6/11
2026幎6æ4æ¥
us.motelrocks.com ããã®åç
Hi Lilian, I am sorry to hear that you have not been happy with the shipping service provided - I can confirm that your order was dispatched on 4th June and it looks like your package is available for collection. If you have any problems please reach out to the customer service team for further information!
Motel x
so amazing!!
2026幎5æ27æ¥
us.motelrocks.com ããã®åç
Hi Kristen, thank you for your review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
us.motelrocks.com ããã®åç
Hi Melody, thank you for your review. I am so pleased to hear that you have been happy with your bathing suits and I hope to see you shopping again soon!
Motel x
Cutesy dress!
To me personally the dress was adorable and the shipping was great! I'll definitely buy again!
2026幎6æ2æ¥
us.motelrocks.com ããã®åç
Hi Layla, thank you for leaving us a review. I am so glad to hear that you have been happy with your dress and the delivery service provided - I hope to see you shopping with us again!
Motel x
Itâs not worth it to pay $90 for a pairâŠ
Itâs not worth it to pay $90 for a pair of jeans then spend $7 to return them just to get a different size. Did it twice. Yes we followed the size chart. No the jeans did not work out and was not willing to continue to exchange the jeans and pay more $$
2026幎6æ2æ¥
us.motelrocks.com ããã®åç
Hi Jessica, I am sorry to hear that you have not been happy with the returns/exchange service provided and your feedback will be passed on to the relevant team. If you need any help with sizing please make sure to reach out to the customer service team who will be happy to help out. I apologise for any inconvenience caused.
Motel x
us.motelrocks.com ããã®åç
Hi Sabrina, thank you for leaving a review. I am so glad to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
The exchange went well however theâŠ
The exchange went well however the jeans did not fit. I am pleased the refund to my account went smoothly.
2026幎5æ20æ¥
us.motelrocks.com ããã®åç
Hi Ruby, thank you for leaving a review. I am glad to hear that you have been happy with the exchange service provided and I hope to see you shopping with us again soon!
Motel x
Crazy sizing
We ordered a first pair of jeans that were perfect. We keep trying to reorder and every pair fits so differently!! It has been very frustrating.
2026幎6æ1æ¥
us.motelrocks.com ããã®åç
Hi Jennifer, I am very sorry to hear that you have experienced an inconsistency with the sizing of your jeans and this feedback will be passed on to the relevant team. I apologise for the inconvenience caused.
Motel x
My package never got delivered.
2026幎6æ1æ¥
us.motelrocks.com ããã®åç
Hi Luissa, I am sorry to hear that you have not received your parcel - I can see that you have reached out to the customer service team so please allow 24-72hrs for a response from our team, they will investigate this further for you. I apologise for any inconvenience caused.
Motel x
it came super quick and the jeans feelâŠ
it came super quick and the jeans feel a,a zing and are exactly what i am looking for
2026幎6æ1æ¥
us.motelrocks.com ããã®åç
Hi Katie, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided. I hope to see you shopping with us again soon!
Motel x
Satisfied and Disappointed with my first order
This was my first time ordering from Motel, and I was both satisfied and disappointed. I ordered the Low Rise Roomy Jeans in True White and when I received my package the jeans were stained. Other than the stain, the jeans had amazing quality and I felt as though the website thoroughly explained Motel's sizing so they fit perfectly. I Emailed for help and received a very helpful response and felt there was very thoughtful communication. I was able to get the help I needed so I am very satisfied with the customer service, just sad the clothes did not come in the condition I expected.
2026幎6æ1æ¥
us.motelrocks.com ããã®åç
Hi Leah, I am sorry to hear that you have experienced this issue with your item and we will be raising this further. I am pleased that our customer service team was able to help you out and I hope to see you shopping with us again soon!
Motel x
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