my first time ordering from this company because i heard good reviews but when i received two jeans, they werent true to size. when i went to try on the jeans the button fell off. very unprofessional... ãã£ãšèŠã
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Every single clothing item is absolutely beautiful and comfortable too! My package came quite quick and well packaged! Iâm already looking forward to order more! Love this place so much!
The quality of the clothes is actually horrendous. They don't fit as shown on the model, even though I bought the correct sizes. The fabric is so incredibly thin, and itchy as well. I had originally b... ãã£ãšèŠã
For the price, Iâm not sure itâs worth it. The fabric choses are excellent. They use a lot of recycled fibers and cottons. However, I was a bit disappointed when I opened the package and saw so many l... ãã£ãšèŠã
3.1
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Trustpilot ã§ã¯ãæ¬ç©ã®äººéã«ããã³ã³ãã³ãã«éãã眮ããŠããŸãããã ãããã®äŒæ¥ã¯è¿ä¿¡åçš¿ã®äœæã«åœ¹ç«ã€ AI æ¯æŽããŒã«ã«ãã¢ã¯ã»ã¹ããããšãã§ããŸãã
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The items were poor quality
The items were poor quality. Customs were not included the price so had to pay a large fee upon delivery and then to return, they donât give you a return label. You have to pay for it yourself.
2026幎6æ8æ¥
us.motelrocks.com ããã®åç
Hi Simran, I am very sorry to hear that you have not been happy with your order and the delivery service provided - we do state all delivery information including customs arrangements and the returns policy on our website so I apologise if this was not clear and for any inconvenience that this has caused.
Motel x
The sizing chart was actually accurate
The sizing chart was actually accurate. First time in my life I ordered low rise jeans online and they fit perfectly!
2026幎6æ15æ¥
us.motelrocks.com ããã®åç
Hi Emma, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the sizing information provided - I hope to see you shopping with us again soon!
Motel x
terrible delivery
terrible delivery, order expected four days ago and i've still heard nothing from customer service
2026幎6æ15æ¥
us.motelrocks.com ããã®åç
Hello, I am very sorry to hear that you have experienced an issue with your delivery - please be aware that the delivery service you selected can take 3-6 working days to arrive.
It looks like you have reached out to the customer service team who are getting this resolved for you now - I apologise for any inconvenience caused.
Motel x
My item hasnât even arrived
My item hasnât even arrived, the tracking system is weird and hard to work with, and the status of my order hasnât changed in a while.
2026幎6æ15æ¥
us.motelrocks.com ããã®åç
Hi Gina, I am very sorry to hear that you had trouble tracking your delivery - it looks like your parcel has successfully arrived within the shipping time frame advertised and if you have any questions please make sure to reach out to the customer service team who will be happy to help. I apologise for any inconvenience caused.
Motel x
Unhelpful and issue not resolved
Unhelpful and issue not resolved.
Motel seems to have quality issues w lengths of jeans.
This is the 3 time Iâve ordered 34 inseam and pants were actually 32 inches.
2026幎6æ5æ¥
us.motelrocks.com ããã®åç
Hi Jennifer, I am very sorry to hear that you have experienced sizing issues with your jeans - it looks like you have reached out to the customer service team but they did not receive a response from you so that they could investigate your issue. Please make sure to speak to the team if you have any problems with your jeans so that they can get this resolved for you. I apologise for the inconvenience caused.
Motel x
Tshirts are perfect and the jeans areâŠ
Tshirts are perfect and the jeans are really cute - totally happy with my purchase and will be buying again
2026幎6æ4æ¥
us.motelrocks.com ããã®åç
Hi Alex, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
Love the style
Love the style, the quality is great, the price is great, and I have no problems receiving the shirt.
2026幎6æ11æ¥
us.motelrocks.com ããã®åç
Hello, thank you for your review. I am so glad to hear that you have been happy with your item and hope to see you shopping again soon!
Motel x
My items were sooo cute and just asâŠ
My items were sooo cute and just as described! A bit pricey but good quality.
2026幎6æ4æ¥
us.motelrocks.com ããã®åç
Hi Jada, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and hope to see you shopping with us again soon!
Motel x
us.motelrocks.com ããã®åç
Hi Mandy, I am very sorry to hear that your item has arrived damaged - I can see that you have reached out to the customer service team who will get this resolved for you as soon as possible. I apologise for the inconvenience caused.
Motel x
Both my daughters love motel jeans
Both my daughters love motel jeans, the long inseam is perfect.
2026幎6æ9æ¥
us.motelrocks.com ããã®åç
Hello, thank you for leaving a review. I am so pleased to hear that your daughters love our jeans and I hope to see you shopping again soon!
Motel x
Shein quality
Shein quality. Received a swimsuit that looked like it'd be worth $12 on Shein. Thin, see-through, and non-adjustable like a child's starter bra
2026幎6æ11æ¥
us.motelrocks.com ããã®åç
Hi Shivaun, I am very sorry to hear that you have not been happy with your order and your feedback regarding the items will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
us.motelrocks.com ããã®åç
Hello, I am sorry to hear that you have been unhappy with the shipping service provided - your tracking information was sent to the email provided on the order. If you need any help with your tracking information please reach out to the customer service team as they will be happy to help. I apologise for any inconvenience caused.
Motel x
Paid for 2 day shipping 8 days ago andâŠ
Paid for 2 day shipping 8 days ago and still haven't received order.
2026幎6æ10æ¥
us.motelrocks.com ããã®åç
Hi Emily, I am very sorry to hear that you have not yet received your order - it looks like you have reached out to the customer service team and a member of the team will be in touch with you as soon as possible to get this resolved. I apologise for the inconvenience caused.
Motel x
Quick and came just like pictured!
The quality was great for the cost. It arrived quickly and the piece was perfect!
2026幎6æ2æ¥
us.motelrocks.com ããã®åç
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
Don't buy
I've been wanting this dress for months but even though I ordered an XS, it's very boxy and INCREDIBLY see-through. Even tan underclothes will show. I had to wear it for graduation but the dress is literally a single layer of cotton.
2026幎6æ9æ¥
us.motelrocks.com ããã®åç
Hi Madeleine, I am sorry to hear that you have not been happy with your item and this feedback regarding the quality will be passed on to the relevant department. I apologise for the inconvenience caused.
Motel x
us.motelrocks.com ããã®åç
Hi Devon, I am very sorry to hear that your parcel has been lost in transit - I can see that you have spoken with our customer service team who have resolved this for you now. If you have any further problems please make sure to reach out again, I apologise for the inconvenience caused.
Motel x
us.motelrocks.com ããã®åç
Hello, thank you for leaving a review. I am so glad to hear that you found the exchange process smooth and hope to see you shopping with us again soon!
Motel x
Quality is great and thickness of it isâŠ
Quality is great and thickness of it is really good.
2026幎6æ8æ¥
us.motelrocks.com ããã®åç
Hi Elizabeth, thank you for your review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping again soon!
Motel x
Perfect as always
2026幎6æ1æ¥
us.motelrocks.com ããã®åç
Hi Donald, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and hope to see you shopping with us again!
Motel x
us.motelrocks.com ããã®åç
Hi Greg, I can confirm that your order was dispatched on 8th June and the tracking details have been sent to the email address on your order - the customer service team will provide you with further information today.
Motel x
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