my first time ordering from this company because i heard good reviews but when i received two jeans, they werent true to size. when i went to try on the jeans the button fell off. very unprofessional... ãã£ãšèŠã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
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Every single clothing item is absolutely beautiful and comfortable too! My package came quite quick and well packaged! Iâm already looking forward to order more! Love this place so much!
The quality of the clothes is actually horrendous. They don't fit as shown on the model, even though I bought the correct sizes. The fabric is so incredibly thin, and itchy as well. I had originally b... ãã£ãšèŠã
For the price, Iâm not sure itâs worth it. The fabric choses are excellent. They use a lot of recycled fibers and cottons. However, I was a bit disappointed when I opened the package and saw so many l... ãã£ãšèŠã
3.1
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Trustpilot ã§ã¯ãæ¬ç©ã®äººéã«ããã³ã³ãã³ãã«éãã眮ããŠããŸãããã ãããã®äŒæ¥ã¯è¿ä¿¡åçš¿ã®äœæã«åœ¹ç«ã€ AI æ¯æŽããŒã«ã«ãã¢ã¯ã»ã¹ããããšãã§ããŸãã
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great fit fast shipping and delivery
2026幎5æ4æ¥
us.motelrocks.com ããã®åç
Hi Ethel-Jana, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
The color of the jeans shown in theâŠ
The color of the jeans shown in the picture looks nothing like in person. They look like completely different jeans
2026幎5æ4æ¥
us.motelrocks.com ããã®åç
Hi Jennie, I am very sorry to hear that you have not been happy with your jeans - please make sure to reach out to the customer service team with the details of the issue so that they can help you out. I apologise for the inconvenience caused.
Motel x
us.motelrocks.com ããã®åç
Hello, I am very sorry to hear that you have not been happy with your order and your feedback regarding the quality will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Need a taller size
iâm very tall so i was so happy that you guys offered different inseams and i ordered the tallest one available, 34â. this inseam usually works with my height and i was very disappointed when it didnât work out. Include more tall sizes!
2026幎5æ8æ¥
us.motelrocks.com ããã®åç
Hi Anslie, thank you for your feedback. We appreciate you sharing your experience with the inseam length and this will be passed on to the relevant team - we would love to be able to include a sizing range for everyone!
Motel x
Great quality jeans!!
2026幎5æ1æ¥
us.motelrocks.com ããã®åç
Hi Janice, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and hope to see you shopping with us again!
Motel x
iâm having trouble with your sizing
iâm having trouble with your sizing. I was a 24/30 in one pair (same style) and when i bought the same size in another color i can barely get the up over my hips!! Help!!!
I sent an email and requested to return them for a credit so i can order a bigger size but no one has replied to me.
i wish there was a phone number to call customer service.
2026幎5æ7æ¥
us.motelrocks.com ããã®åç
Hi Linda, we appreciate you sharing your experience with our sizing and the difficulty you encountered. We are actively looking into your email regarding the return and credit request. We understand your frustration.
Motel x
so hard to find a paid of jeans thatâŠ
so hard to find a paid of jeans that fit how they should
2026幎5æ7æ¥
us.motelrocks.com ããã®åç
Hello, we understand your frustration with finding the right fit. We are always working to improve our sizing.
Thank you for your feedback.
Motel x
Great product
Great product - it's so hard to find small sizes in longer lengths. Thank you!
2026幎4æ30æ¥
us.motelrocks.com ããã®åç
Hey Tina, we are so glad you found exactly what you needed. We appreciate your kind words and positive feedback!
Motel x
us.motelrocks.com ããã®åç
Hi Vivienne, thank you for leaving a review. I am so pleased to hear that you were happy with the service, I hope to see you shopping with us again!
Motel x
I just love your clothes
I just love your clothes, and the quality is amazing! The silhouettes are amazing and the items are always true to size.
2026幎5æ6æ¥
us.motelrocks.com ããã®åç
Hi Hila, thank you for leaving a review. I am so pleased to hear that you love our clothes and I hope to see you shopping with us again!
Motel x
Great Style & Fast Shipping
I love the style of clothes Motel sells. The price point is fair, though for the quality of some items, it could be a bit lower. Shipping arrived quickly, and Iâve never had any problems with my orders.
2026幎4æ29æ¥
us.motelrocks.com ããã®åç
Hi Josephine, thank you for leaving a review. I am glad to hear that you have been happy with the delivery service provided.
Your comments regarding the pricing and quality will be passed on to the relevant teams and we appreciate your feedback!
Motel x
us.motelrocks.com ããã®åç
Hi Jordy, I am sorry to hear that you have not been happy with your order and your feedback regarding the quality and price will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Delivery went smoothly
Delivery went smoothly, even when I had to exchange my order to a larger size! Thank you!
2026幎5æ6æ¥
us.motelrocks.com ããã®åç
Hi Violet, thank you for leaving a review. I am so glad to hear that you have been happy with the delivery and exchange services provided and I hope to see you shopping with us again soon!
Motel x
us.motelrocks.com ããã®åç
Hi Raegan, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
I never got my package like hello idkâŠ
I never got my package like hello idk if itâs a DHL issue but it said itâs been delivered for weeks and I havenât recieved anything like these jeans r a billion dollars i donât have the money to just throw it away like that.
2026幎4æ28æ¥
us.motelrocks.com ããã®åç
Hi Shira, I am sorry to hear that you have not been able to locate your delivery - it does not look like you have reached out to the customer service team regarding this so please make sure to contact the team so they can help you out. I apologise for any inconvenience caused.
Motel x
us.motelrocks.com ããã®åç
Hi Dahkia, I am sorry to hear that you have not been happy with the service provided.
I can see that you have spoken with our customer service team that have provided you with the information you requested regarding your return - if you need any further help please make sure to reach out again.
Motel x
Iâve shopped at Motel Rocks a fewâŠ
Iâve shopped at Motel Rocks a few times, and am always decently satisfied with my purchases. Shipping is fast and the customer support team is always very helpful.
I am leaving 4/5 stars because although I think their designs are absolutely amazing- the quality never matches the price point. The fabrics are usually extremely cheap feeling and the fit is entirely hit or miss.
I love the store and will continue to shop here, I do hope that one day they will improve their manufacturing though.
2026幎5æ4æ¥
us.motelrocks.com ããã®åç
Hi Hana, thank you for leaving us a review. I am glad to hear that you have been happy with the shipping and customer service provided.
I am sorry that you have not been completely satisfied with the quality of the items you have received and this feedback will be passed on to the relevant teams.
Motel x
Products did not look as advertised
Products did not look as advertised. Shirt came with a black stain on it. skirt was not hemmed at the bottom.
2026幎4æ27æ¥
us.motelrocks.com ããã®åç
Hi Gisela, I am sorry to hear that you have not been happy with the items you have received - please make sure to reach out to the customer service team with some more details on these issues so that they can help you out. I apologise for the inconvenience caused.
Motel x
i never got my package
2026幎5æ4æ¥
us.motelrocks.com ããã®åç
Hi Emily, I am very sorry to hear that you have not received your parcel - I can see that you have reached out to the customer service team and I will make sure that a member of the team is in touch with you regarding this as soon as possible. I apologise for any inconvenience caused.
Motel x
Received damaged jeans (brown liquidâŠ
Received damaged jeans (brown liquid spill, smells foul) and (evidence this was not during transit) and the team does not want to provide me full refund, not even 50%
2026幎4æ26æ¥
us.motelrocks.com ããã®åç
Hi Julie, I am very sorry to hear that you have received a damaged product and we will be raising this with our warehouse team. I can see that you have reached out to our customer service team who are awaiting a response to get this resolved for you. I apologise for any inconvenience caused.
Motel x
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