Pretty good. I would like to have under each garment firm / moderate to firm . More especific. Once I saw how it was I went thru almost every item you have. In a way I’m glad have a huge idea of yo... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My experience hase been horrible. I do not recommend purchasing from this company. The order too unreasonably long to arrive. The online measurements did not correspond to the actual produ... もっと見る
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I love the way my shapshe panties fits on me perfectly ! I love how it snatches my lil belly in and makes my stomach look super flat and snatched....Ladies you have to get you one its worth it. I got... もっと見る
企業が回答しました
Spent$50 for a swim suit and never received it, tried contacting customer support but tracking said it was delivered but I never received the delivery and they refused to refund me so it was s complet... もっと見る
企業が回答しました
3.8
ほぼ満足
172件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
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この企業を閲覧した人は、以下の企業も閲覧しています。
My experience has been horrible.
My experience hase been horrible.
I do not recommend purchasing from this company.
The order too unreasonably long to arrive.
The online measurements did not correspond to the actual product.
To return the product you have to send the product in registered mail at your cost. So this item that cost me 50$ would cost me 60$ to return!
The other option is to keep it an get 15% credit.
And also, keep credit, for other purchase.
I sent the item back in regular mail.
But, now they say they do not refund unless it is sent in registered mail.
I sent them the Canada post receipt and QR code, bur they say they needed it to be sent registered.
This has been theist horrible experience.
Stay away from Shapshe.
2026年6月5日
自発的なレビュー
Us Shapshe からの回答
We’re truly sorry to hear about your experience. What you’ve described is not what we want any customer to go through—especially with sizing, shipping delays, and return policies that felt unclear and unfair.
We hear your frustration, and we appreciate you bringing these issues to our attention. Your feedback will be shared with the team as we continue to improve our processes.
Thank you for being honest with us.
I feel there should be a better way to…
I feel there should be a better way to exchange items for sizing
2026年5月20日
自発的なレビュー
Us Shapshe からの回答
Thank you for sharing your feedback. We completely understand how important it is to have a smooth and hassle-free process when exchanging items for a different size.
Please rest assured that your comment has been shared with our team as we continuously look for ways to enhance the customer experience. Ideas like yours help us evolve, and we are exploring more convenient options—such as instant exchanges or streamlined returnless resolution—for the future.
If there’s a specific issue we can help you resolve right now regarding a size exchange, please let us know. We’d be happy to assist you personally. Thank you again for helping us get better.
I absolutely love my waist trainer
I absolutely love my waist trainer! I went off of the size chart and it fits perfectly.
2026年5月24日
自発的なレビュー
Us Shapshe からの回答
Thank you so much for your wonderful feedback! We're delighted to hear that you love your waist trainer and that the size chart helped you find the perfect fit. Your satisfaction means a lot to us. Thank you for choosing our product, and please don't hesitate to reach out if you ever need any assistance.
I ordered an outfit on April 24th and…
I ordered an outfit on April 24th and it has not even shipped yet. I contact customer service that just continues to tell me that because it's a new style it takes a little longer. Why are you advertising product that you do not have readily in stock. I paid $90 for this jumper and nothing. I was hoping to wear it for my bday celebrations this past weekend now I'm just praying that it fits when and if I receive it.
2026年4月24日
自発的なレビュー
Us Shapshe からの回答
Thank you for sharing your experience, and I’m very sorry for the frustration this has caused. I’ve looked into your order, and I want to let you know that your outfit was actually delivered on May 25th. It appears there may have been a delay in the shipping notification or tracking update, which led to the confusion. I completely understand how disappointing it must have been to miss wearing it for your birthday celebrations. While we do sometimes note that new styles may take longer to ship, we regret that this wasn’t communicated more clearly from the start. We truly appreciate your patience and feedback, and we hope the jumper fits beautifully when you try it on. If it doesn’t, please reach out to us directly, and we’ll do our best to make it right.
Disappointed
I ordered three garments from this company to try on to wear under a dress for a wedding I was in the garments were sent to the wrong address by the logistics company that they chose documented that they were delivered to the wrong address when I contacted the company to request a refund because I had to go purchase these items Elsewhere for the wedding the company offered to resend the items and give me a coupon for future purchases and when I told them that this would not be necessary as I'm not a frequent customer of theirs they told me that they could only refund me either 30 or 40% of the money that I spent with them which to me is ridiculous because you're willing to resend the order again and give me a coupon versus just giving me my original form of payment back so my advice to anyone shopping with this company would be don't spend money with them that you can't afford to lose because trying to get a refund with them will leave you SOL!!!
2026年5月23日
自発的なレビュー
Us Shapshe からの回答
Thank you for your feedback, and we’re sorry to hear about your experience.
We have reviewed the situation using the order number you provided. While we strive to resolve all customer concerns fairly, we understand that our proposed solution did not meet your expectations.
Your comments have been noted, and we will continue to review our internal processes to improve how similar situations are handled in the future.
We appreciate you bringing this to our attention.
Ordered 2 dresses wrong size
Ordered 2 dresses wrong size. They sent a third duplicate dress ended up with 3. I submitted 2 emails requesting two exchanges & the additional return. No response to date. NOT A DO-OVER. What’s so bad about it is that the dresses are cute just too small. They lost a valuable customer. Plz spread the word.
2026年4月22日
自発的なレビュー
Us Shapshe からの回答
Thank you for sharing your feedback, and I’m very sorry to hear about the trouble you’ve experienced.
I’ve looked into our records carefully, and I want to kindly clarify that according to our system, the order associated with your email address has not been shipped out yet. We don’t show any dresses being sent to you, nor any duplicate items or exchanges requested.
Could it be possible that you’ve mistaken our store for another seller, or that this order was placed with a different company? If you have an order number or the name of the site you purchased from, that would help us better understand the situation.
Please double‑check and get back to us, as we truly want to help — but we also want to make sure you’re reaching the right place. If it turns out the order was indeed placed with us, we will investigate immediately.
Thank you for your understanding.
Spent$50 for a swim suit and never…
Spent$50 for a swim suit and never received it, tried contacting customer support but tracking said it was delivered but I never received the delivery and they refused to refund me so it was s complete loss. Never will I recommend this site to anyone.
2026年4月14日
自発的なレビュー
Us Shapshe からの回答
Thank you for sharing your experience, and I’m truly sorry to hear that you didn’t receive your swimsuit. I completely understand your frustration, especially after spending $50 and not being able to resolve this with our support team.
To clarify, according to our tracking records, your package was marked as delivered on April 29th. However, I sincerely regret that you haven’t received it. We take this matter seriously and are currently in contact with the shipping carrier to investigate what may have happened with the delivery.
Please allow us some time to look into this further. We want to make things right if possible. A member of our customer support team will follow up with you directly as soon as we have an update from the carrier.
Thank you for your patience and understanding.
Clothes NEVER CAME!!
I ordered my clothes on April 3,2026 today is May 18,2026 and I still have not gotten my clothing. Do not order from this vendor.
2026年4月3日
自発的なレビュー
Us Shapshe からの回答
We sincerely apologize for the inconvenience you have experienced regarding your order. Unfortunately, we are unable to locate your order with the information provided. To assist you further, could you please provide us with more details about your order, such as the order number or the email address used for the purchase?
Thank you for your understanding, and we look forward to resolving this issue for you.
I love the way my shape wear panties…
I love the way my shapshe panties fits on me perfectly ! I love how it snatches my lil belly in and makes my stomach look super flat and snatched....Ladies you have to get you one its worth it. I got my panties in a size XXL for the ladies with bootylicious buns like me lol.. Thank you Shapshe you got this one all the way right !!! I immediately ordered another color once I tried the first pair on.
2026年5月14日
自発的なレビュー
Us Shapshe からの回答
Thank you so much for your wonderful review! We're truly delighted to hear how happy you are with your Shapshe panties. It means a lot to us that you loved the fit enough to order another color right away.
Your kind words and enthusiasm truly made our day. We really appreciate you sharing your experience and recommendation with others.
Thank you again for choosing Shapshe—we look forward to you enjoying your next purchase as well!
Pretty good. Above average
Pretty good.
I would like to have under each garment firm / moderate to firm . More especific. Once I saw how it was I went thru almost every item you have. In a way I’m glad have a huge idea of your inventory and can guide and help clients also. Wish way of comparing items. To choose better. But so far. Don’t know about my order or anything waiting to see Thanks
2026年5月15日
自発的なレビュー
Us Shapshe からの回答
Thank you so much for your thoughtful feedback and for taking the time to go through almost every item in our collection. We truly appreciate your dedication to understanding our inventory—it's wonderful to hear that you're now in a great position to guide and help clients with their choices as well.
Regarding your request for firm to moderate support under each garment, that is a very helpful specification. We'll make sure to pass along your suggestion to our product team to consider adding more consistent and detailed support level indicators across all items. Your idea about having a better way to compare items is also excellent, and we'll look into how we can improve that feature for a smoother selection process.
As for your recent order, we completely understand your anticipation. Please rest assured that we are processing it, and you should receive an update shortly. If you'd like, feel free to reply with your order number, and we’ll be happy to check on the status for you right away.
Thank you again for your passion and for choosing us. We're truly lucky to have customers like you.
Us Shapshe からの回答
Thank you so much! We're really glad to hear that you're happy with the product and that it arrived quickly. Your support means a lot to us!
Amazing products!
2026年5月14日
自発的なレビュー
Us Shapshe からの回答
Thank you so much! We're thrilled you love the products. Your kind words truly mean a lot to us. Hope to serve you again soon!
Terrible customer service
Terrible customer service! Canceled my order within 12 hours of ordering, their website says you can cancel before the product ships no problem.. then they try scamming you into agreeing to pay fees instead of getting a full refund. After 10 back and forth emails I finally got my full refund.
2026年5月13日
自発的なレビュー
Us Shapshe からの回答
Thank you for your feedback, and I'm truly sorry for the trouble you went through.
What happened—charging fees after you canceled within the policy—is unacceptable. I understand your frustration, especially after so many emails.
We're reviewing our customer service process to ensure this doesn't happen again. Thank you for bringing this to our attention.
These items are FINAL SALE since the…
These items are final sale since the company is based in China. If you want to return or exchange the items they will tell you it’s too expensive to send them back to china and would you like 20% off your next order instead.
2026年5月9日
自発的なレビュー
Us Shapshe からの回答
Thank you for your review. We're sorry to hear that your experience did not meet your expectations. Please know that we take all customer feedback seriously and will continue working to improve our service. If there's anything we can do to assist you further, please don't hesitate to reach out to our support team directly.
Best regards,
US.Shapshe.com
Us Shapshe からの回答
Dear Customer,
Thank you for your feedback! We truly appreciate your patience and will do our utmost to ensure your order is delivered as quickly as possible. If you have any further questions or need assistance, please feel free to reach out to us.
Wishing you a wonderful day!
Best regards,
US.Shapshe.com
Us Shapshe からの回答
Dear Customer,
Thank you so much for your positive feedback! We're thrilled to hear that you found the item true to size and beautiful. Your satisfaction means a lot to us. If you have any more comments or questions, feel free to reach out!
Best regards,
US.Shapshe.com
Us Shapshe からの回答
Thank you for your kind words! We are thrilled to hear that you found our product to be a great fit for your needs. Your satisfaction is our top priority, and we appreciate your support. If you have any further feedback or questions, please don't hesitate to reach out.
Us Shapshe からの回答
Dear Customer,
Thank you so much for your positive feedback! We're thrilled to hear that you had an easy checkout experience and that your order arrived quickly. We're also glad you took advantage of our discount!
Your satisfaction is our priority, and we look forward to serving you again in the future.
Best regards,
US.Shapshe.com
I did not get an email with order…
I did not get an email with order confirmation and delivery tracking so I don’t know the status of my order
2026年4月21日
自発的なレビュー
Us Shapshe からの回答
Dear Customer,
Thank you for reaching out, and I sincerely apologize for not being able to locate your order. To assist you better, could you please provide more information such as your order number, the email address used for the purchase, or any other details related to your order? This will help us resolve the issue promptly.
Thank you for your understanding, and we look forward to assisting you further.
Best regards,
US.Shapshe.com
It was easy to navigate the website to…
It was easy to navigate the website to find the correct size and type of shape wear I preferred.
2026年4月16日
自発的なレビュー
Us Shapshe からの回答
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our website easy to navigate and were able to find the right size and type of shapewear you were looking for. Your satisfaction is our top priority, and we look forward to serving you again!
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