Absolut NICHT empfehlenswert! Diese Firma gibt sich als deutscher Online-Shop aus und verspricht einen problemlosen Umtausch. Im Problemfall kann die Ware jedoch nur nach China zurückgeschickt werden.... もっと見る
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I haven't gotten any tracking updates what so ever can't contact anyone for a refund or update and nobody has emailed me back so it's really making me frustrated. Update (Reply for shapeshe.com I've s... もっと見る
企業が回答しました
Achtung bei Rücksendung. Der Shop gibt auf der Homepage keine Rücksendeadresse an. Auf Anfrage teilt er mit dass Ware nach China zu schicken ist… also sinnlos.. zuerst denkt man dass das Unternehmen d... もっと見る
企業が回答しました
Ich kann den Einkauf bei Shapshe nur weiterempfehlen. Die Qualität der Produkte ist wirklich hervorragend – der Stoff ist sehr weich, angenehm auf der Haut und fühlt sich hochwertig an. Der Ver... もっと見る
企業が回答しました
2.4
期待以下
433件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 93％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ich bin sehr zufrieden mit meiner Wahl…
Ich bin sehr zufrieden mit meiner Wahl dieses Produkts. Es ist so dehnbar, wie man auf dem Bild sehen kann. Es bietet etwas Druck auf den Bauch. Der Stoff ist gut. Das Material ist hochwertig. Ich bin wirklich begeistert von meiner Wahl und habe gleich noch ein paar weitere Artikel bestellt.
2026年5月29日
自発的なレビュー
DE.Shapshe.com からの回答
Vielen Dank für Ihr positives Feedback!
Es freut uns sehr zu hören, dass Sie mit Ihrer Wahl zufrieden sind und die Qualität unseres Produkts schätzen. Ihre Zufriedenheit ist uns sehr wichtig. Wir bedanken uns für Ihr Vertrauen und freuen uns, dass Sie sich für weitere Artikel entschieden haben.
Bei Fragen stehen wir Ihnen gerne jederzeit zur Verfügung.
Beste Grüße
Shapshe Kundenservice-Team
I ordered 17 days ago have had…
I ordered 17 days ago have had absolutely nothing no response phone line dead and there has been no progression what so ever in it being delivered from what I can see please get back for me asap this outfit is for my birthday in a weeks time I’m completely gutted order USP75570
2026年5月16日
自発的なレビュー
DE.Shapshe.com からの回答
We are so sorry to hear this, especially with your birthday just a week away. This is completely unacceptable. I’ve flagged your order #USP75570 as urgent. We will ensure you get an update and a solution within hours. If the outfit cannot arrive on time, We’ll arrange a full refund and a goodwill gesture. Our sincerest apologies again.
It was easy to place the order
It was easy to place the order, and I felt trust and confident of your products
2026年5月4日
自発的なレビュー
DE.Shapshe.com からの回答
Thank you so much for your wonderful feedback! We are thrilled to hear that you found it easy to place your order and that you feel trust and confidence in our products.
Your satisfaction is our top priority, and we look forward to serving you again in the future!
My experience was great
My experience was great, but I’m still waiting on my order for over a week now, and I haven’t gotten an email for the shipment yet. ??
2026年4月24日
自発的なレビュー
DE.Shapshe.com からの回答
We sincerely apologize for any inconvenience this may have caused you. Unfortunately, we are unable to locate your order.
Could you please provide us with more details about your order? This information will help us assist you more effectively.
Thank you for your understanding.
DE.Shapshe.com からの回答
Vielen Dank für Ihr positives Feedback! Wir freuen uns sehr, dass Sie die Präsentation und die Erklärungen zur Wäsche als gut empfinden. Ihre Rückmeldung motiviert uns, weiterhin exzellenten Service zu bieten und die Qualität unserer Präsentationen stetig zu verbessern. Vielen Dank für Ihre Unterstützung!
DE.Shapshe.com からの回答
Thank you for your positive feedback! We're glad to hear that you find us super reliable. Your support means a lot to us!
Blackmailed me, Delayed Shipping even though I Paid for Expedited Shipping Order# USP69888
I have reached out to customer service about my delayed order. If I can pay for express shipping, they can pay for overnighting my dress they have been holding on too (5 Days Later).
1. They stated that my dress was ready for shipping but they are holding my dress from shipping because some of the other items were not in stock.
2. The website shows all my items were all in stock (even today, they are all in stock); which i provided to them in screenshots. This shows their deception.
3. Here it is 5 days later, they are still holding my dress ransom/hostage until I can come to an agreement to remove my negative remark off of trust pilot even though it is a TRUTHFUL negative experience; which is blackmail.
4. Now they are stating that they will not have my items shipped in time because they want to save money and not pay to have my items overnighted since they tried to save money in the 1st place by shipping my items at their own pace, though I PAID for express shipping!
5. They still have not OVERNIGHTED or EXPRESS shipped the in-stock items 5 days later.
6. They are NOT making me any offers with me but just holding my belongings. What are they waiting on? They are ALL TALK and focused on negotiating to remove any negative comments but still haven't shipped anything! They keep dangling offers and even offering me a refund so they wont have to lose money to overnight my dress. They are only thinking about themselves but FAILING to send me my dress. They are OFFERING me nothing just only care about their own IMAGE! The customer service and credibility, and integrity of this company is TERRIBLE so far. I WILL leave a negative review for EVERYDAY that my order was delayed until this is resolved. Period. All my items are still showing in stock!!! Liars
2026年4月8日
自発的なレビュー
DE.Shapshe.com からの回答
Dear Customer,
Thank you for sharing your concerns, and we sincerely apologize for the frustration this situation has caused you.
We understand that you are eager to receive your dress and other items. After reviewing your case, we regret that we are unable to guarantee delivery within the three-day timeframe you have requested.
As a solution, we would like to offer you the option to cancel your order for a full refund. If this is acceptable to you, please let us know, and we will process the refund promptly.
We take all feedback seriously, and we are committed to improving our service. We truly regret that your experience has fallen short of expectations.
Please contact our support team directly if you would like to proceed with the cancellation or discuss any other options.
Thank you for your understanding.
Sincerely,
Shapshe Customer Service Team
DO NOT USE THIS CO
DO NOT USE THIS CO! Took over 40 days to receive my item. Tried to dispute in PayPal and they argued that I signed for it. No I did not! Every time I’d email them to just refund my money they’d want to exchange it or give me credit. TERRIBLE CUSTOMER SERVICE AND TWRRIBLE COMPANY. REPUTATION IS GARBAGE.
2026年4月14日
自発的なレビュー
DE.Shapshe.com からの回答
Thank you for sharing your feedback, and I’m truly sorry to hear about your frustrating experience. I’ve looked into our records but unfortunately cannot locate your order based on the information provided so far.
We take all concerns seriously, and I’d really like to help resolve this for you. Could you please reply with your order number, email address used at checkout, or any other details that might help us identify your purchase?
Once we have that, we’ll prioritize reviewing your case, including the delivery confirmation and your refund request. Again, I apologize for the trouble you’ve faced, and I appreciate your patience.
Selbst ein Stern ist hier zu viel!!!
Selbst ein Stern ist hier zu viel!!!
Sehr enttäuschende Erfahrung. Eine Rücksendung war für mich faktisch nicht möglich, obwohl die Ware nicht gepasst hat. Stattdessen wurde mir angeboten, die Artikel zu behalten und nur einen kleinen Teil des Kaufpreises (15 % von ca. 65 €) zu erstatten. Für mich nicht nachvollziehbar und nicht kundenfreundlich – ich werde dort nicht wieder bestellen.
2026年4月13日
自発的なレビュー
DE.Shapshe.com からの回答
Vielen Dank für Ihr ehrliches Feedback. Es tut uns sehr leid, dass Sie mit Ihrer Bestellung so unzufrieden sind – das entspricht nicht unserem Anspruch. Wir verstehen Ihren Ärger. Wir werden Ihr Anliegen intern prüfen, um unsere Prozesse kundenfreundlicher zu gestalten. Bitte entschuldigen Sie die Unannehmlichkeiten.
DE.Shapshe.com からの回答
Thank you so much for your kind words! We're really happy to hear that you had such a great experience. Your satisfaction means a lot to us. We look forward to serving you again in the future!
Absolut NICHT empfehlenswert
Absolut NICHT empfehlenswert! Diese Firma gibt sich als deutscher Online-Shop aus und verspricht einen problemlosen Umtausch. Im Problemfall kann die Ware jedoch nur nach China zurückgeschickt werden. Absolut unseriös! Bei Problemen hat man einfach Pech gehabt. Nach dieser Erfahrung bestelle ich dort NIE wieder. Die Größentabelle stimmt NICHT, ein Umtausch ist NICHT möglich und die Firma hält sich NICHT an ihre Versprechen. Selbst vereinbarte Rabatte auf die nächste Bestellung werden NICHT wie vereinbart gewährt! Eine BEDRUG Firma, unserios!
2026年4月11日
自発的なレビュー
DE.Shapshe.com からの回答
Sehr geehrte Kundin,
vielen Dank für Ihr Feedback. Es tut uns sehr leid zu hören, dass Sie mit Ihrer Bestellung unzufrieden waren.
Wir nehmen jede Kritik ernst und bedauern außerordentlich, dass Ihre Erfahrung nicht unseren Standards entspricht. Selbstverständlich möchten wir gemeinsam mit Ihnen eine Lösung finden.
Bitte wenden Sie sich direkt an unseren Kundenservice, damit wir Ihren Fall prüfen können. Wir hoffen, dass wir Ihr Vertrauen doch noch zurückgewinnen können.
Mit freundlichen Grüßen
Ihr Kundenservice-Team
I never received my order
I never received my order. I contacted their customer service and the lady told me.Oh, it was delivered.Have a nice day. Their carrier delivered it to my postal annex and my postal annex said they never received it. The tracking says they delivered it to a parcel locker, but my postal, anex does not have a partial locker.Therefore, their delivery person sent it to the wrong people and they won't help me 😕 so i'm out fifty dollars. Unless you want the possibility of them, losing your products and losing fifty dollars.Don't order from here
2026年3月20日
自発的なレビュー
DE.Shapshe.com からの回答
Thank you for sharing your experience, and I’m truly sorry to hear about the trouble with your order. I want to assure you that we have already provided the delivery confirmation photo for your review. In some cases, packages may be left in a mailbox or at a nearby location, so it might be worth double-checking with your postal annex again or looking around the delivery area. If everything appears correct, there is also a possibility that the package was taken after delivery. We take this matter seriously and are currently in contact with the carrier to investigate further. Your feedback is important, and we’re committed to helping resolve this.
Absolute Frechheit
Absolute Frechheit, die Sachen sind viel zu klein, die Größentabelle stimmt nicht mit die Größe, welche angekommen ist , Rücksendung... würde mir gesagt, auf eigene Kosten und die können dem warenwert übersteigen, ich werde es die Verbraucherschützzentrale melden, so geht das nicht, absolut enttäuscht, 41 Euro weg , ich würde jeden von ein Kauf abraten.
2026年3月9日
自発的なレビュー
DE.Shapshe.com からの回答
Es tut uns leid, dass Sie mit Ihrem Einkauf unzufrieden sind. Wir haben bereits über unseren Kundenservice per E-Mail Kontakt mit Ihnen aufgenommen und werden unser Bestes tun, um eine zufriedenstellende Lösung zu finden. Ihre Zufriedenheit liegt uns am Herzen, und wir arbeiten daran, Ihnen zu helfen.
I never leave bad reviews but this one has been earned!
I never leave bad reviews, I know stuff happens, things get overwhelming or overlooked so I try to give companies a little slack especially if they try just a little to make fix whatever the problem might be. But I’ve NEVER had a company charge me & not update or inform me on the status of my order. I got my order confirmation email but since then NOTHING! I’ve sent several emails regarding my order with attachments showing my order my confirmation etc & I attached a screenshot of the websites help & faq’s page showing how long a order should take & how to reach customer service but I still have heard NOTHING! If I don’t get some sort of response that my orders on the way or at the very least what’s taking so long & if there’s some type of problem then I’m going to report them to the Better Business Bureau & spread the word on every online forum I can find just how shady this company seems to be! I hate to do it but at the very least a company should send you what you paid for I don’t think that’s too much to ask. Nothing would make me happier than this company making things right & me being able to change my opinion & bad reviews!!! I would have spent a lot of money on this company but not until my order has been addressed! As of now I can wholeheartedly say DO NOT buy anything from this company but if they make things right I’ll update this review.
2026年2月20日
自発的なレビュー
DE.Shapshe.com からの回答
Dear Customer,
Thank you for your feedback and we’re truly sorry for the inconvenience you experienced. Unfortunately, we were unable to locate your order details based on the information provided.
Could you please provide us with more information, such as your order number or the email address associated with your purchase? Once we have that information, we can review your order details and offer the best solution for you.
Thank you for your understanding, and we look forward to hearing from you soon.
Sincerely,
This place is a total fraud
This place is a total fraud. Please dont order. Save me the im sorry reply. Your full of it!
2026年1月9日
自発的なレビュー
DE.Shapshe.com からの回答
Dear customer,
thank you for your feedback. We're sorry to hear that you're dissatisfied with your order.
Unfortunately, we can't locate your order to provide you with specific assistance. Could you please provide us with more information about your order? This would greatly help us clarify the issue and offer you a solution.
We appreciate your patience and understanding and are committed to helping you.
Sincerely,
If I could give a negative star review…
If I could give a negative star review I would. They suck at communication. Took forever to receive and the size was way too small. Im a small and this shit was made for a child! I asked customer service if I could return for a bigger size and they offered me 10 bucks off the next order. Do not order from them!
2026年3月4日
自発的なレビュー
DE.Shapshe.com からの回答
Dear Customer,
Thank you for your feedback and we’re truly sorry for the inconvenience you experienced. Unfortunately, we were unable to locate your order details based on the information provided.
Could you please provide us with more information, such as your order number or the email address associated with your purchase? Once we have that information, we can review your order details and offer the best solution for you.
Thank you for your understanding, and we look forward to hearing from you soon.
Sincerely,
The seamless panties are truly…
The seamless panties are truly seamless. No visible lines under fitted jeans, which is exactly what I wanted.
2026年1月1日
自発的なレビュー
DE.Shapshe.com からの回答
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re loving the seamless panties and that they give you the smooth, no-lines look you were hoping for — especially under fitted jeans! That’s exactly what we designed them for.
Your support truly means a lot to us. If you ever need anything, we’re always here for you!
The sculpting shorts are snug at first
The sculpting shorts are snug at first, but once they're on, they look great under clothes. I felt really put together wearing them.
2026年2月6日
自発的なレビュー
DE.Shapshe.com からの回答
Thank you so much for sharing your experience! We're glad to hear that although the sculpting shorts felt snug at first, they gave you that smooth, put-together look under your clothes. That’s exactly what they’re designed to do! We truly appreciate your feedback and support.
honestly these shapewear shorts are…
honestly these shapewear shorts are everything. the material is so soft but it actually holds you in. big yes.
2026年2月20日
自発的なレビュー
DE.Shapshe.com からの回答
Thank you so much for your feedback! We’re thrilled to hear that you love our shapewear shorts! It’s great to know that the soft material and supportive fit are exactly what you were looking for. We really appreciate your support and hope they continue to be a perfect addition to your wardrobe. If you have any other feedback or need assistance, feel free to reach out.
Order diassappered
I sent an email in regards to the purchase and one of the products that I ordered. They hot back back in touch with me in less then 24 hours and promised to exchange the misordered product for the correct one in the correct size
Update they replied to my email and I did confirm and reply back thank you for exchanging the shape wear will update once product is recieved and will let you know if product recieved is the correct items and sizes
Update 2, after confirming that they would fix the order and asked me to change my review. I go back in to check what is going on and the order has disappeared. I have been charged and I cannot find where my order is. This is crazy never again I’ve been charged. And can’t get a reaponse
2026年2月27日
自発的なレビュー
DE.Shapshe.com からの回答
Dear Customer
Thank you for reaching out and sharing your experience. We apologize for the delay in our response. We have received your email and are currently working to resolve the issue with your order. We've already responded to your request regarding the product exchange and are awaiting your reply to proceed with the replacement.
We understand your frustration and are here to help you as quickly as possible. Please feel free to get back to us, and we’ll assist you with the exchange today.
Thank you for your patience and understanding.
Sincerely,
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企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
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