uTalk レビュー 

uTalk からの回答

2025年8月14日

We are really sorry that you are unhappy. Having checked our records, it appears that you accidentally took out two subscriptions to our app two years ago using two different emails, one of which may have been your apple login. But, when we cancelled one of your subscriptions at your request, we didn’t spot this and so failed to alert you to it. We are very sorry for this and have now instructed our Customer Service team to be more vigilant to this potential customer pitfall. This is particularly important in your case because it appears that the very same problem happened again when you changed your monthly subscription to an annual subscription ie you tried to log in with a different email to the one which you had used to set up your subscription. This explains why you didn’t have the content automatically unlocked and were instead invited to buy uCoins. Finally, our Support staff did immediately process your requested refund and the delay of you receiving the money back was due to bank processing time which is outside of our control. If we can be of any further help, please contact hello@utalk.com and we wish you well with any future language learning you undertake.

uTalk からの回答

2025年8月14日

We are very sorry that we made a mistake and your cancellation in 2019 did not go through as it should have. As soon as you made us aware of our error, our Support staff gave you a full refund and emailed you details of your refund which was six instalments of £11.99 and which, as they explained, was due to show up on your bank statement in the next five to ten days. (Banks usually process refunds sooner than this but we were keen not to make promises the bank might not keep.) So we are very concerned that in your review posted several weeks later on 20 December 2024 you say that you had only received a partial refund. If this is correct, this is an issue which needs to be raised urgently with your bank and we suggest that you give them a copy of the refund receipt we’ve already sent you. If you would like us to re-send it to you or if there is anything else we can do to help, please contact us at hello@utalk.com. Wishing you well for the future and thank you for bringing this to our attention.

uTalk からの回答

2024年8月22日

Your 5⭐ review saying uTalk is an easy and effective way to learn a language has given us a real boost, thank you! 🙏 😊 We designed the app to make it easy, quick and fun for beginners to get started in a new language. Every word you hear is voiced by native speakers, there’s lots of pronunciation practice and the memory-boosting games test you more on words you get wrong. We are pleased to hear that you think the vocab you’ve learned with us is sensible and practical and we’re delighted that you were complimented on your Russian in Kazakhstan. Wishing you lots of good times ahead using your new language skills! PS If you or any of our customers ever need any friendly help or advice, please contact support@utalk.com.

uTalk からの回答

2023年12月28日

All the words and sentences are translated in the Phrase Practice section so the meaning of the sentences should be crystal clear. But we always want to help our customers so please contact support@utalk.com if we are missing something or if you would like some friendly advice about how to use the app. For background, this app works for speakers of more than a hundred languages and automatically gives you translations and instructions in the language of your device eg Dutch. But you can see translations in another language by going to Settings, Application Language and choosing your preferred language. We wish you lots of learning success!

uTalk からの回答

2023年12月27日

This app helps beginners learn how to pronounce and recognise more than 2,500 useful words and phrases. Learning key words in a new language is like the way we all started learning our first language. It works because having early success speaking a language helps motivate us to learn harder stuff – like grammar – further down the line. We also don’t use automatic speech recognition technology (ASR) because, although it is very good, it is unfortunately still not as accurate as the human ear in identifying correct pronunciation. So, our app uses human assessment (the user’s) but we will continue to review the progress of ASR. Finally, you seem an experienced learner who is keen to learn grammar early on in a new language and we congratulate you. If you would like any advice about our range of language learning products, please contact support@utalk.com. Wishing you lots of learning success.

uTalk からの回答

2023年5月12日

We always want to help our customers so please contact our friendly customer service guys at support@utalk.com so they can investigate what’s gone wrong and make things right for you. The most common reason for customers being unable to access paid-for content is when they accidentally use a different login email to the one they used to create their account. But we understand this may not be the case for you and look forward to fixing whatever it is that’s gone wrong.

uTalk からの回答

2022年8月1日

We understand that you are unhappy and annoyed and would like to help. If you have paid to learn a language with our company and have not been able to access it then we want to make it up to you. Please contact our friendly tech guys at support@utalk.com and they can investigate and make things right. Best wishes, Sarah PS This may or may not be relevant but there are other companies connected to telecommunications who have the same name as us and we sometimes get confused with them...

uTalk からの回答

2022年8月1日

We always want our customers to have the best possible experience and are sad that you didn’t. We have checked our records and see that, when you asked for a refund in March 2022, we swiftly did so. But we have no email record of you contacting us before then so are confused by your review. We are aware that there are other companies called uTalk, which aren’t language learning companies, so perhaps that is where things went wrong…? (For the record we never lose people in the system or tell customers to contact their credit card providers in order to cancel their subscriptions.) To discuss further, please contact support@utalk.com. Wishing you well. Best, Sarah

uTalk からの回答

2022年8月1日

We are sad to hear how frustrated and annoyed you were with our language learning app. A while back we did have a problem with our microphone on PCs which has since been fixed and we have done our best to apologise and make things right for all our customers who were affected. But we do not have a record of anyone with your name contacting support@utalk.com and would like you to contact us so we can investigate what happened to your email and try to make amends. We always value and support our customers and would appreciate the opportunity to make things right. Best wishes, Sarah