Had a concern with the shipping route which I thought would delay my order. Customer service was quick to respond even though this wasn’t really their problem. The postal service had somehow rerouted... もっと見る
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レビュアーのコメントを見てみましょう
The company has very nice selections which are good quality. I shopped for a swimsuit which is always challenging. The style just didn’t work for me, but the return was super easy, efficient and I rec... もっと見る
I had gotten a couple of items as a gift and I had already purchased the same items. So, I needed to do a return. I was having a hard time understanding how the process worked and Erin in customer sup... もっと見る
企業が回答しました
I chose this company to buy UV protective clothing due to their backstory, which you can find on their website. They exceeded my expectations in customer service when I had an order issue. I had quick... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are often asked how our UV Skinz are different and what makes them so special. There are a variety of skin protection choices out there. Every day, we do our best to help take the guesswork out of ensuring that you make the best investment in the highest protection rated, most comfortable, fun and fashionable outdoor and swimwear products that will maximize your fun in the sun. Building a family of loyal lifelong customers and partners governs every move we make. If this isn't enough to convince you, well, the proof is in the product!
連絡先
14914 Camage Ave, 95370, Sonora, 米国
- 877-887-5469
- help@uvskinz.com
- uvskinz.com
Had a concern with the shipping route…
Had a concern with the shipping route which I thought would delay my order. Customer service was quick to respond even though this wasn’t really their problem. The postal service had somehow rerouted my order. However you went above and beyond to check with USPS and kept me posted on my order up until it was delivered. So impressed.
2026年4月20日
自発的なレビュー
The company has very nice selections…
The company has very nice selections which are good quality. I shopped for a swimsuit which is always challenging. The style just didn’t work for me, but the return was super easy, efficient and I received my refund very quickly. Great customer service.
2026年4月21日
自発的なレビュー
Caring company
I chose this company to buy UV protective clothing due to their backstory, which you can find on their website. They exceeded my expectations in customer service when I had an order issue. I had quick responses and above and beyond assistance to resolve my concern. I’ll definitely shop with them in the future. I wanted to let others know I had a great experience so you can feel comfortable ordering from them. I wouldn’t feel safe or comfortable using UPF clothes or gloves from just any site because they aren’t guaranteed to be UPF which is the entire point. I was surprised to see a cute UV detecting keychain in my order as a bonus. You can test your clothes with it if you wanted. They stand by the products they’re selling because they care about sun safety and it shows.
2026年4月3日
自発的なレビュー
UV Skinz からの回答
Hi Isabella,
Thank you for your kind and detailed review! We are so happy to hear that you felt supported by our team and that we have earned your trust (not just in customer care, but in the quality and protection of our products). Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday - Friday 8 am- 5 pm PST
Best customer service I’ve had
I had gotten a couple of items as a gift and I had already purchased the same items. So, I needed to do a return. I was having a hard time understanding how the process worked and Erin in customer support was so nice and patient and went above and beyond to help me. In addition, I love the UV SKINZ that I got. Super comfortable and I didn’t burn after all day out on the water.
2026年4月3日
自発的なレビュー
UV Skinz からの回答
Hi Renee,
Thank you so much for your amazing review! We’re thrilled to hear you had such a positive experience with our Customer Service Team. Erin will be so happy to hear your kind words, and we're sure it will totally make her day! We’re also so glad you’re loving your UV Skinz pieces and that they kept you comfortable and protected during your day on the water. That’s exactly what we strive for! Thanks again for your support, and we look forward to serving you in the future for all your sun protection needs. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday - Friday 8 am- 5 pm PST
Excellent
Excellent, well made products. I appreciate how the company strives to provide great customer service. I buy from them because I know it will be keeping my families skin safe.
2026年4月4日
自発的なレビュー
UV Skinz からの回答
Hi Courtney,
Thank you so much for your kind words! We’re thrilled to hear you value both the quality of our products and the care from our customer service team. It means so much to know you trust UV Skinz to help keep your family protected—that’s exactly why we do what we do. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday - Friday 8 am- 5 pm PST
Best Customer Service I have received in many years
The swim items I purchased were high quality materials and expert craftsmanship. However not all items fit well. When I reached out to the company, I got a quick and helpful response. It was wonderful to communicate with a live person responding the other side of the conversation that was obviously invested in assisting me. I was able to order the sizes I needed and easily return the items that did not fit as I desired. Most helpful, and honest
Customer service I have received from a company in many, many years. I will definitely continue to purchase from them and highly recommend them to anyone looking for this type of
Product.
2026年3月25日
自発的なレビュー
UV Skinz からの回答
Hi Lynette,
Thank you so much for your incredibly kind and thoughtful review! We’re thrilled to hear you were happy with the quality of our products and that our Customer Service Team helped you find the right fit. Providing helpful, honest, and personal service is so important to us, so it truly means a lot to know that it came through in your experience. We’re grateful for your support and recommendation, and we look forward to serving you again! Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday - Friday 8 am- 5 pm PST
Incorrect address rectified
Immediately after submitting my order, I realized I had provided an incorrect shipping address. I contacted UV Skinz by email and they quickly responded and we got the problem resolved. Really prompt and helpful customer service. Looking forward to receiving my new swimsuit.
2026年3月19日
自発的なレビュー
UV Skinz からの回答
Hi Nancy,
Thank you for sharing your experience! We’re so glad our team was able to quickly help correct the shipping address and get everything sorted for you. We truly appreciate your kind words about our customer service and hope you love your new swimsuit when it arrives! Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday - Friday 8 am- 5 pm PST
Great customer service
I haven’t had the product long enough to speak to its quality but I had a rogue package and the customer support team did an amazing job with follow through to delivery.
2026年3月18日
自発的なレビュー
UV Skinz からの回答
Hi Miki,
Thank you so much for your kind words! We’re thrilled to hear our customer service team was able to help track down your package and ensure it reached you! That follow-through is so important to us! We hope you love your new piece just as much, and we would love to hear more feedback from you once you get the chance to really put it to the test. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday - Friday 8 am- 5 pm PST
The products are well made and fit…
The products are well made and fit according to size. The staff is very prompt, professional and friendly.
2026年3月4日
自発的なレビュー
UV Skinz からの回答
Hi Beth,
Thank you so much for the kind words! We’re so glad to hear the fit was true to size and that you had a great experience with our Customer Service Team! Prompt, friendly service and quality products are exactly what we strive for, and we're so happy to hear that we met that mark for you. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday - Friday 8 am- 5 pm PST
More accurate reviews here
I'd actually leave a 3.5 but... The rating of 3.7 feels more accurate than the 4.7 on their website. I tried to leave a review there and could not find how to do that.
Anyway, I like the flesh color and it feels secure on my arm. I bought the s/m sun sleeves. I am quite disappointed with the level of opaqueness. I can see the light coming through when I hold it up to the ceiling light. My 50+ sun shirts allow significantly less sun. Disappointing, as I need strong protection.
I'm thinking the return will be difficult, as just putting a review was impossible.
2026年1月7日
自発的なレビュー
UV Skinz からの回答
Hi Colleen,
Thank you so much for taking the time to share your honest feedback on our Bamboo Sun Sleeves. We truly appreciate it! We’re glad to hear you liked the color and that the sleeves feel secure on your arms, but we’re sorry the level of opacity didn’t meet your expectations, especially since strong sun protection is so important to you. We want to reassure you that even though the fabric may appear lighter or allow light through when held up, our sun sleeves are independently tested and rated UPF 50+, meaning they block over 98% of harmful UV rays. The human eye responds to visible radiation and not to UV radiation, so any visible light passing through a garment is not an indication of harmful UV rays. That said, we completely understand that visual opacity can affect how confident someone feels in their protection, and we always strive to provide that to our valued customers.
We’re also sorry for the frustration you experienced while trying to leave a review, which should never feel difficult or discouraging, and we will be sure to pass this information along to our website team so we can look at ways to improve this process on our site. If you need help with your return, don't hesitate to reach out to our Customer Service Team directly; they will be happy to assist in any way they can to make the process as stress-free as possible. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday - Friday 8 am- 5 pm PST
UV Skinz からの回答
Hi Gina,
Thank you for your recent review of our Women's Ruched Scoop Tank Top. We're sorry to hear that the support in the built-in bra did not meet your expectations. We understand that proper support for full-figured women is important and we will be sure to pass along your feedback to our design team for future improvements. We see that one of our Customer Service Team members has already assisted you with a return but if you have any questions or need anything else please feel free to reach out. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday - Friday 8 am- 5 pm PST
Terrible customer service
2023年11月14日
自発的なレビュー
UV Skinz からの回答
Hi Katherine,
We genuinely regret any frustration you encountered with our customer service. At UV Skinz, we are committed to providing exceptional service and strive to exceed our customers' expectations.
Understanding the disappointment of a lost package, we took immediate action when we discovered that USPS had misplaced your order. We promptly dispatched a replacement item, free of charge, as part of our commitment to ensuring our customers are taken care of.
We acknowledge the challenges that come with the unpredictability of the shipping process, and we aimed to prioritize your satisfaction throughout. When USPS eventually located and delivered the original package, we proactively reached out to confirm its receipt. To ease any potential inconvenience, we intended to provide you with a prepaid return label for the extra item.
We recognize that the communication regarding the return process could have been clearer, and for this, we sincerely apologize. Our primary goal was to ensure you received the best possible service, and any confusion caused is genuinely regrettable.
Your satisfaction is our top priority, and we appreciate your understanding. We are continuously working to enhance our communication and service, and your feedback is invaluable in this process. If there's anything more we can do to address your concerns, please don't hesitate to reach out.
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday - Friday 8 am - 5 pm
Swimsuits still rocking in second season!
I’m SO impressed with the swimsuits I bought my granddaughters (6&8) for their birthdays in May 2022. They are wearing them for a second season and the suits still look like new! They swim at the cottage, pool swimming lessons, and in my pool. The fabric, seams and construction are all top notch. I bought suits for my younger grandchildren this year and I will definitely buy more in the future. Great value and, more importantly, protection for little ones.
2023年8月30日
自発的なレビュー
UV Skinz からの回答
Hi Jo-Anne,
Thank you so much for your review! We really appreciate that you took the time to share this insight with us and other prospective customers. We love hearing that your granddaughters are having so much summertime fun while being protected. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday - Friday 8 am - 5 pm PST
Outstanding customer service, excellent product
Outstanding customer service, excellent product. Recently, I needed to travel to Florida to clean out and sell my mother's house. As I'm recovering from orthopedic surgery, I knew I wanted to do my therapy exercises in the pool, but I wanted a more movement-friendly swimsuit. I found the perfect solution at UV Skinz, an Active Swim Jammerz bottom and a racerback swim tank top. I was facing a complicated shipping issue, so I called customer service and when I explained the dilemma, it was solved instantly, easily, cheerfully, and successfully. The customer service person I spoke to went above and beyond to make sure my odd situation was accommodated. The suit arrived within a day and it fit perfectly and was impressively well made. I want more UV Skinz sun-friendly gear. I am eager to continue doing business with this company!
2023年3月20日
自発的なレビュー
UV Skinz からの回答
Hi Sharon,
Thank you so much for taking the time to leave a review. We are so happy that our amazing Customer Service Team took such good care of you and that the suit was what you were looking for! Your experience is super important to us, you are the reason we do what we do! Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday - Friday 8am to 5pm PST
These maybe awesome swimsuits for lake…
These maybe awesome swimsuits for lake or ocean swimming BUT absolutely NOT for swimming pools. Both bottoms and tops I’ve purchased within a few weeks lost all their shape, elasticity and the fabric faded dramatically. Literally the swim bottoms the crawch was drooping to my knees.
2022年4月26日
自発的なレビュー
UV Skinz からの回答
Hi Julie,
Thanks so much for your review. We are so sorry to hear this and completely understand your frustration. This is not typical and we'd love to chat in more detail about what you experienced. UV Skinz products should be lasting for multiple seasons! We have many happy customers that use them for water play and activities with nothing but positive feedback. We'd love to make things right and hope to hear from you at the email or phone listed below.
Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday - Friday 8am to 5pm PST
I ordered a navy blue skort to wear on…
I ordered a navy blue skort to wear on our vacation. I was shipped a white with turquoise stripe skort, which I would never wear. I do not have time before the vacation to get an exchange. I am returning it, but am being charged about $7 in restocking fee. Not my fault, but I have to pay.
2021年11月30日
自発的なレビュー
UV Skinz からの回答
Hi Evelyn,
Thanks for your review. First and foremost, we are so very sorry! This is 100% an error on our part and we sincerely apologize for any inconvenience it may have caused. It looks like you are currently working with one of our Team Members to get the issue resolved. Since this is our error, we would love to make it right by shipping you out the correct item... to your vacation destination if that's necessary! If you would prefer a refund, we will absolutely waive the return shipping fee.
In the future, we would love to hear from you directly about issues like this so we can jump to making it right straight away. You can reach us at the number or email listed below and one of our Team Members will be sure to take care of you. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday - Friday 8am to 5pm PST
Great company
Great company. I ordered a white swim shrug, and sadly after the first swim it turned yellow. They were open to investigate why this happened in the first place, but also easily sent out a new one in a different colour if I wanted to. Waiting for it to arrive now, but I think this solution to my problem is more than great and really thoughtful. Much appreciated and will definitely purchase something else if needed in the future!
2021年8月3日
自発的なレビュー
FABULOUS products AND customer service
I am completely blown away by the quality and style of these swim suits! They are stunning for a middle aged to older woman who no longer looks great in tiny swim suits. I bought 2 and they’re SOOOO flattering!! And the quality is over the top wow. But best of all I had to call customer service today on an order problem and they were beyond helpful. More companies should take a page out of UVSkinz book on customer care. Like them so much just ordered $800 of outdoor clothes before we start a summer of water sports. I highly recommend.
2021年5月11日
自発的なレビュー
Customer service update
This review is to update everyone on a negative review that I left regarding the return policy on an item marked Final Sale. I was able to contact customer service and they made every attempt to help me with my situation. So, overall, I am happy with the service that I received.
2020年7月13日
自発的なレビュー
Reviews might be quite filtered
Bought UVSkinz face shields and they were inferior to others I have from another company, and even from ones I've gotten as freebies at race events. UVSkinz are thin, overly stretchy and lack decent finishing. Didn't stay up or even on my head as a headband. Reviewed them accordingly and have gotten long emails - that's plural - about it because they are in some kind of denial that anybody would not love them. Customer service rep said she wanted to deal with this internally and not publish the review. Wow.
2020年6月12日
自発的なレビュー
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