Had a concern with the shipping route which I thought would delay my order. Customer service was quick to respond even though this wasn’t really their problem. The postal service had somehow rerouted... もっと見る
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レビュアーのコメントを見てみましょう
The company has very nice selections which are good quality. I shopped for a swimsuit which is always challenging. The style just didn’t work for me, but the return was super easy, efficient and I rec... もっと見る
I had gotten a couple of items as a gift and I had already purchased the same items. So, I needed to do a return. I was having a hard time understanding how the process worked and Erin in customer sup... もっと見る
企業が回答しました
I chose this company to buy UV protective clothing due to their backstory, which you can find on their website. They exceeded my expectations in customer service when I had an order issue. I had quick... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are often asked how our UV Skinz are different and what makes them so special. There are a variety of skin protection choices out there. Every day, we do our best to help take the guesswork out of ensuring that you make the best investment in the highest protection rated, most comfortable, fun and fashionable outdoor and swimwear products that will maximize your fun in the sun. Building a family of loyal lifelong customers and partners governs every move we make. If this isn't enough to convince you, well, the proof is in the product!
連絡先
14914 Camage Ave, 95370, Sonora, 米国
- 877-887-5469
- help@uvskinz.com
- uvskinz.com
Great if you want a sunburn
Here i am, stupidly going on an hour long hike with about 30 minutes of direct sun, thinking because I have on a uvskins hoodie with a shirt underneath me and my vitiligo should be ok. Here's me at home later, wondering why my chest hurts then realizing I got a good sunburn right on my vitiligo spots. More than a little under impressed. I'd attach a photo but I can't figure out how to do so.
2020年6月8日
自発的なレビュー
This is a very trustworthy company
This is a very trustworthy company. The product quality is very good. But more important is how they run a business. I had to return a few items and that was easy. Sent them back, got money back, it was no hussle
2020年3月8日
自発的なレビュー
Buying from UV Skinz is typically a positive exp.
Good quality merchandise, accurate sizing w/ minimal variability from one item to another, easy shopping experience, fair pricing & shipping charges
2019年7月21日
自発的なレビュー
UV Skinz からの回答
Hello JoAnn,
Thanks so much for your review. We can't wait to fulfill your next order. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8 am to 5 pm PST
overall really happy
2019年4月9日
自発的なレビュー
UV Skinz からの回答
Hello Amalia,
Thanks so much for your review. We are thrilled to hear you were 100% satisfied with your purchase. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8 am to 5 pm PST
UV Skinz からの回答
Hello,
Thanks so much for your review. We are so sorry to hear one of your items arrived with a missing snap. That is definitely not in line with our product standards and we would love to make this right as soon as possible. A Customer Service Representative will be in touch with you shortly to confirm the item and get you taken care of. Thanks for bringing this to our attention so we can make it right. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8 am to 5 pm PST
Fast shipping and excellent product
2018年12月28日
自発的なレビュー
UV Skinz からの回答
Hello Michele,
Thanks for sharing your feedback with us! We're thrilled to hear you love your UPF 50+ protective hats and are glad they are providing you some shade from the sun. We can't wait to fulfill your next order, have a fabulous day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8 am to 5 pm PST
I purchased swimming shorts and tops to…
I purchased swimming shorts and tops to wear in pool aerobics. Prior to purchase
I spoke with a UV Skinz representative to make sure their swimware was chlorine resistant. I've worn the shorts and top for a little over a month and they have not held up. They have small holes, are worn and stretched. I wound not recommended their swimware for aquatic aerobics.
2018年12月17日
自発的なレビュー
UV Skinz からの回答
Hello Wanda,
Thanks so much for your review. Wow, what an unfortunate experience. We are so very sorry to hear that your items have not held up in chlorine. We can assure you that is not typical of our products and not in line with our company standards. We would love to chat a little bit more about your items and figure out what may be contributing to their structural breakdown. A Customer Service Representative will be getting in touch with your shortly to resolve this matter. Thanks for bringing this to our attention so we can make it right! Have a sun-safe day.
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8 am to 5 pm PST
Excellent service and product.c
2018年12月7日
自発的なレビュー
UV Skinz からの回答
Hello Lynn,
Thanks for your review! We're thrilled to hear you had an A+ experience. We look forward doing business with you in the future. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8am to 5pm PST
We love the rash guards and the hats…
We love the rash guards and the hats that we ordered. Initially ordered size 6 for my boys who just turned 6 and they were too small. Ended up ordering size 8 but unfortunately I received one size 8 and one size 10. I just kept the size 10 because I needed it for the boys’ swimming lessons right away. I have not tried their swimming trunks yet but all items are well made and good quality.
2018年12月7日
自発的なレビュー
UV Skinz からの回答
Hello Florence,
Thanks for taking the time to share your feedback with us. We are so sorry to hear you received the wrong size in your exchange order. That is not typical of our customer service and we would love to ship you the correct size right away. A customer service representative will be in touch with you shortly to resolve this matter. We appreciate you bringing this to our attention so we can take the appropriate steps to correct our mistake and deliver you a 5-Star experience. We look forward to talking to you soon. Have a great day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8am to 5pm PST
Just got my UV Skins and
Just got my UV Skins and
Can’t wait to get in the water. They fit and look great!
2018年12月7日
自発的なレビュー
UV Skinz からの回答
Hello,
Thanks so much for your review. We appreciate your feedback and 5-star rating! We look forward to fulfilling your next order. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8am to 5pm PST
Comfortable and Attractive
The material is super comfortable and looks very attractive. I wore it for vacation swimming, snorkeling, and kayaking in Cancun Mexico. It fully protected my skin, was 100% comfortable in and out of water. It air dried quickly yet was comfortable to wear again when damp.
2018年12月7日
自発的なレビュー
UV Skinz からの回答
Hello Susan,
Thanks so much for sharing your experience with us! We're so happy you loved your Womens LS 1/4 Zip Sun & Swim Shirt and Swim Tights. We appreciate your business and hope to fulfill your future sun protection needs. Have a wonderful day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8am to 5pm PST
The suit was ill fitting
The suit was ill fitting. Too short in the torso, too long in the sleeves. The leg openings were WAY too large. The zipper was not long enough to get into the suit with ease. Good try, but I had to pay to ship it internationally and pay to return. Not designed for plus size body, even thought they sell plus size items.
2018年12月6日
自発的なレビュー
UV Skinz からの回答
Hello,
Thank you so much for taking the time to leave a review despite your unfortunate experience with the Womens LS 1/2 Zip Swimsuit. We value feedback like this from customers so we know how we can make adjustments on garment style and fit. We have escalated your comments to our Design Team so they can take the appropriate measures to revise the design of the product. As a customer courtesy, we have refunded your original shipping charge to the credit card on file. Thanks again for bringing this issue to our attention so we can improve. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8am to 5pm PST
Land Wear Great
I haven’t tried my jacket and tights in the water yet, thus the four stars. Both items fit and look great. I like the fabric because it feels great when the clothes are on. The waist on the tights is a little tight, I usually wear a petite 4 or 6. When I opened the little zipper pocket they were just fine. I can’t wait to try out this stuff at the Great Barrier Reef!
2018年12月3日
自発的なレビュー
UV Skinz からの回答
Hello Eileen,
Thanks for your review! We appreciate your positive feedback about the fabric and fit of your items. Please keep us posted on how the items preform in the water - we are confident you will love swimming in them! Feel free to share your photos from your trip with us by emailing them to help@uvskinz.com. Thanks again for your business, and have a wonderful time at the Great Barrier Reef!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8am to 5pm PST
Ordered my true size
Ordered my true size. Love the fit, look, and style. Received several compliments!
2018年12月2日
自発的なレビュー
UV Skinz からの回答
Hello Felicia,
Thanks for sharing your experience with us. We are thrilled that your item fit true to size and you are happy with the style and look of the product. We look forward to doing more business with you in the future. Have a great day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8am to 5pm PST
I like the new designs
I like the new designs, but these 2 shirts do not feel like the same quality as my previous UV skins. I bought 2 in 2012 and put them through the rigors of Scuba, snorkeling, water parks, beach time, etc. They held up for 6.5 years. These 2 new ones were snagged after 2 dives.
2018年12月1日
自発的なレビュー
UV Skinz からの回答
Hello Shane,
Thanks so much for your review. We are so sorry to hear the quality of your most recent Mens Active Sun and Swim Shirts did not preform to your expectations. UV Skinz stands behind our products 100%, so we would love to replace the two shirts for you. A Customer Service Representative will be getting in contact with you shortly confirming the details of the product replacements. Thank you for bringing this to our attention so we can make it right! We look forward to talking with you shortly. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8am to 5pm PST
The experience was good
The experience was good, however, I was surprised that return shipping was not included as it is with so many online purchases.
2018年11月30日
自発的なレビュー
UV Skinz からの回答
Hello Lesli,
Thanks so much for your review. We appreciate your feedback. As a growing company, we do hope to eventually offer prepaid return shipping. We will definitely pass your input along to our management staff for future consideration. We look forward to providing your future sun protection needs. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8am to 5pm PST
Great Service!
Thanks so much for your prompt service mailing a Sun & Swim Shirt for my grandson, for Christmas. Great service considering the California Fires!
2018年11月29日
自発的なレビュー
UV Skinz からの回答
Hello Mary Ann,
Thanks so much for leaving a review. We so appreciate your kind words and positive feedback regarding our customer service. We strive for excellence throughout every step of the order process, so we're glad you feel taken care of. We look forward to fulfilling your future sun protection needs. Have a great day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8am to 5pm PST
Christmas gift
Christmas gift, so not sure of fit yet but otherwise good quality and quick delivery.
2018年11月29日
自発的なレビュー
UV Skinz からの回答
Hello,
Thanks for your review! We appreciate your business and positive feedback, be sure to let us know how the Christmas gifts work out. We look forward to fulfilling your next order. Have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8am to 5pm PST
UV Skinz からの回答
Hello Barbara,
Thanks so much for your review. We are thrilled to hear we delivered a five-star customer service experience to you. Our Team works hard to ensure our customers feel 100% satisfied after every purchase. Enjoy your items and have a wonderful day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8am to 5pm PST
Great custmer service!
2018年11月29日
自発的なレビュー
UV Skinz からの回答
Hello Teri,
Thanks for sharing your feedback with us. We will be sure to pass your compliments on to our Customer Service Team members. We appreciate your business, have a sun-safe day!
UV Skinz Customer Service Team
help@uvskinz.com
877-887-5469
Monday – Friday 8am to 5pm PST
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