I ordered 2 ties and pocket squares for âthe Hubbyâ for 2 upcoming weddings, can I just say the quality of the items, packaging and delivery frame were second to none. I highly recommend Vanbuckenglan... ãã£ãšèŠã
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We needed a custom made tie to match a waistcoat my husband is wearing for our daughterâs wedding in May. After doing some research online I found Vanbuck England ties. After a few emails back and for... ãã£ãšèŠã
Top quality product at reasonable prices. I thoroughly recommend this company that went out of their way to help me with a bespoke last minute order that arrived the following day. Just fantastic!
Purchased some ties, sent 5 emails and messaged on social media as refund not received and they were not responding. Luckily we brought with Amex and they credited back. Really bad customer service -... ãã£ãšèŠã
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Their return process is terrible
Their return process is terrible. I am planning a wedding and ordered 2 ties to allow me to choose between them. I decided and sent an email to request a return of the other... I received no reply. I sent a second email and, again, received no reply. As a tester I emailed a third email but this time I asked whether I could order a tie from them which was currently out of stock. I received a reply from this email almost instantly. It seems that they are happy to sell ties but do not have good processes in place to return unwanted items.
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