How quickly item arrived and sending missing parts (cover caps) afterwards…superb customer service that way! Hard to get in touch over the phone…would be ideal if obvious contact number was available... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Was a bit dubious to order at 1st as was cheaper than everyone else checked them out and all good,glad i ordered it was seamless from start to finish.ordered a rhino carrier as had them before they a... もっと見る
I wasn't sure if the system I wanted worked with my van. I filled in the form online and Chris contacted me very quickly and cleared everything up straight away. He was really good at communicating an... もっと見る
I was a bit apprehensive using a company that I’d not heard of before. But after buying a Rhino rack from them recently would definitely recommend and personally use again. The updates etc were great.... もっと見る
企業が回答しました
企業情報
当該企業による記述
vanroofrack.co.uk is an online e-commerce retailer of leading brands of van roof racks, ladder lifters, and pipe carriers. We also sell associated accessories to help you organise your tools and provide vehicle security.
連絡先
4.8
優良
479件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Vanroofrack.co.uk からの回答
Thank you for your feedback! We are pleased to hear you are satisfied with the quality of the product and found the fitting instructions clear.
Vanroofrack.co.uk からの回答
Thank you for your feedback! We're glad to hear you received quick delivery and are satisfied with the good quality of the product.
Good price on a great product
Good price on a great product. Arrived promptly, although the box of one item was damaged badly. Fortunately all of the components were present and customer services responded to my message regarding this very quickly.
2025年9月20日
Vanroofrack.co.uk からの回答
We sincerely apologise for the damaged condition of the box upon arrival. While we regret this initial concern, we are relieved that all components were present and glad to hear our customer service team was able to respond to your message very quickly to reassure you.
Complétive prices fast service !
2025年8月19日
Vanroofrack.co.uk からの回答
Thank you for your feedback! We are pleased to hear you found our prices competitive and appreciated our fast service.
A really good product.
A really good product.
Just let down by customer services who i emailed when the product arrived reference fixings for the products and no reply.
2025年8月30日
Vanroofrack.co.uk からの回答
Thank you for the feedback. We're very sorry to hear that you didn't receive a reply from our customer service team. That's unacceptable and certainly not the standard of service we aim for. We take your feedback seriously, and we'll investigate what happened to ensure this doesn't happen again.
We're glad to know you're happy with the product, but we would also like to make things right regarding the lack of support. We will reach out to you directly to resolve your query.
Vanroofrack.co.uk からの回答
Thanks for the feedback! We're glad to hear your order was delivered promptly and was exactly as you wanted.
Easy ordering came within a couple of…
Easy ordering came within a couple of days excellent product
2025年8月15日
Vanroofrack.co.uk からの回答
We're so glad you found the ordering easy, the delivery was quick, and you're happy with our excellent product. Thanks for the feedback!"
Vanroofrack.co.uk からの回答
We're thrilled you found our website easy to use and that you're happy with the very good quality of our products. Thanks for the feedback!
Great Service
Helpful and quick at responding to enquiries re correct ladder for particular vehicle. Fast delivery, packaged well.
2025年7月25日
Vanroofrack.co.uk からの回答
That's wonderful to hear! We're thrilled you had a great experience and found our team helpful and quick in responding to your questions. We also appreciate you noting the fast delivery and good packaging. Thanks for the feedback!
Great price and great delivery.
2025年7月31日
Vanroofrack.co.uk からの回答
Thanks for the feedback! We're glad you're happy with our great price and delivery.
Good service and great product
2025年7月6日
Vanroofrack.co.uk からの回答
Thanks for the positive feedback! We're glad to hear you experienced good service and are happy with our great product.
Vanroofrack.co.uk からの回答
Thank you for highlighting this. It is something we want to address, but not a service we currently have negotiated via our courier. It's on the list to resolve!
Swift delivery
Swift delivery. Slight worry over some damaged boxes. came to nothing but was told to let them know should there have been any issues.
Many thanks.
2025年7月4日
Vanroofrack.co.uk からの回答
Thanks for the feedback! We're glad to hear your delivery was swift. We also appreciate you letting us know about your initial concern regarding the damaged boxes and are pleased it ultimately didn't lead to any issues. It's good to know our team proactively offered support if needed.
arrived on time
2025年7月4日
Vanroofrack.co.uk からの回答
Great! We're glad to hear your order arrived on time. Thanks for the feedback!
How quickly item arrived and sending…
How quickly item arrived and sending missing parts (cover caps) afterwards…superb customer service that way! Hard to get in touch over the phone…would be ideal if obvious contact number was available rather than email…only got number once placed order…need to be able to discuss before purchasing ideally. Quality item tho and not as wide as rhino but high quality and looks the part and ideal for my transit custom.
2025年7月4日
Vanroofrack.co.uk からの回答
We're really glad to hear your item arrived quickly and that we could promptly send out the missing cover caps! It's fantastic to know you experienced superb customer service in resolving that.
We sincerely apologize for the difficulty you faced getting in touch by phone and the frustration of not having an obvious contact number available before placing your order. We understand the importance of being able to discuss your needs directly, and we'll certainly take this feedback on board to improve our pre-purchase communication channels.
Despite the initial contact hurdle, we're thrilled you're happy with the quality of the item and that it's ideal for your Transit Custom
Fast efficient service with quick…
Fast efficient service with quick communication when I wanted a change to my order. Pleased with my purchase and would use again.
2025年7月2日
Vanroofrack.co.uk からの回答
That's great to hear! We're thrilled you experienced fast, efficient service and quick communication when you needed an order change. We appreciate your business and are pleased you'd use us again!
Great company to use
Ordering was easy. Delivery was on time and quick. Everything was in the boxes and went together as per instructions. Great professional service. Would definitely use again.
2025年6月30日
Vanroofrack.co.uk からの回答
That's fantastic to hear! We're thrilled your ordering was easy, delivery was on time and quick, and everything assembled perfectly according to the instructions. We really appreciate you recognizing our great professional service and that you'd use us again!
Vanroofrack.co.uk からの回答
That's great to hear! We're glad you were kept informed and that your delivery arrived right on time. Thanks for the feedback!
Simple and quick ordering
Simple order process, with quick delivery.
Website made sure I was purchasing the right items for my van and gave me all the options I could pick from.
2025年6月25日
Vanroofrack.co.uk からの回答
Fantastic! We're thrilled you found our order process simple and your delivery quick. It's also great to hear the website helped you pick the right items and showed you all the options for your van. Thanks for the feedback!
Everything was great from start to…
Everything was great from start to finish. Delivery in time and product high quality and easy to fit.
2025年6月24日
Vanroofrack.co.uk からの回答
That's fantastic to hear! We're thrilled everything was great from start to finish, especially that your delivery was on time, and the product was both high quality and easy to fit. Thanks for the awesome feedback!
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