Customer service (Emma) was fantastic! Issue with my initial order, asked for cancellation and refund email sent promptly. Placed a new order, emailed with required info in which Emma replie... もっと見る
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レビュアーのコメントを見てみましょう
This is the second time im ordering and I couldn't be more impressed. The fast free delivery is insane and I claimed a free Lost Mary from my previous order, sent an email to claim it in my next order... もっと見る
Had an issue with some pods I bought leaking. Emailed and got a response straight away. I was given advise to try a different ohm, replacement pack sent out free of charge. Very helpful, polite a... もっと見る
Just bought 4 complete vape sets with 2 pods in each, on sale. Absolute bargain! Delivered on time, great customer service and I could not recommend this company higher. They answer any questions srr... もっと見る
企業情報
さまざまな外部ソースから提供された情報
Vaping, kept simple. Please leave reviews if you have had a positive experience with vape.co.uk. If we haven't got it right this time, let us know how we can improve!
連絡先
Firdale Tews End Lane, NN127NQ, Paulerspury, 英国
- helpers@vape.co.uk
- vape.co.uk
Top service
Great service, super quick delivery, wide range of products at great prices, website easy to navigate, good points to redeem for cash off what more do you want. Love that you get a little chocolate with each order. You guys are smashing it
2025年1月6日
自発的なレビュー
Vape.co.uk からの回答
Hi Kay,
Thank you so much for taking the time to leave this lovely review.
We're so glad you found everything you were looking for whilst shopping with us.
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Helpful service contact with seller…
Helpful service contact with seller with order amendments fast response great quality goods thankyou
2024年12月27日
Vape.co.uk からの回答
Hi Michael,
We're glad that we were able to amend your order so you received the items you were looking for :)
If you need help with anything else, you know where we are!
All the best,
The Vape.co.uk Helpers Team
Reliable
Reliable, good prices, prompt customer services replies, (just the once though!) delivery fast too. No need to go anywhere else!
2024年11月25日
Vape.co.uk からの回答
Hi Dianne,
Thank you for this brilliant review, it massively helps us out!
I'm glad we're all you need for vaping options, hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
If you want to be disrespected order from here
The service was amazing quick. But I wanted to review the product I bought. You can't leave a review so how have so many other people managed to leave 5 star reviews??? I've been vaping over 10 years. I've used many products but the two I bought from this website burnt my throat harshly like tonsillitis. I think it poor you can't review a product and warn others and are the other reviews really genuine?
UPDATE
VAPEco.uk have asked me to update my review so I am updating to 1 star. Firstly this company suggested I had the wrong company, I had to put my order number amd details in just to prove I'm not stupid. Then they said I could leave a review, but later said i had to wait 4 days to leave to leave a review. So the truth is, I still can't leave a review about an awful product and now we have the proof I did have the right company they've edited their reply yet again.
This review is not about a product. It's about a company that won't let you review their products and then talk to you disrespectfully when you bti g the issue up.
2024年12月6日
自発的なレビュー
Vape.co.uk からの回答
Hi Lara,
EDIT
Thank you for confirming your order number. Our team have immediately been in touch following your review to explain how the product review system works. For reference, you are invited to leave your review a few days after receiving your product. We do this to ensure you have actually got your product before you can review it. We can see your product was delivered on Friday and you have left this review the same day. The product review invite is sent to our customers a few days after purchase to allow for time to use the product. As all customers do, you will be sent an invite to review the individual product a few days after purchase, where you can review the product purchased. Once this review is completed it will be published to the website for other customers to view.
ORIGINAL
To address your concern, you absolutely can review our products. Once placing an order with us, you will automatically be sent a product review 4 days after purchase, of which you can leave a review. You can also go onto the product itself without having made a purchase to leave a review so long as you are logged into our site.
Please let us know your order number and contact us via livechat 8am - 8pm 7 days a week and we can direct you to this.
We will also be able to rectify any issue you’ve had with any of the products we sell immediately.
With reference to whether reviews are genuine, all reviews are submitted to independent platforms like Trustpilot where they are verified independently, with full transparency. As you’ll see and know from this review, we respond to feedback instantly and look to rectify any issues our customers face.
You can also email us at helpers@vape.co.uk should you need any more help or info :)
All the best,
Rob
The Helpers Team
Best prices, best service and loads of freebies
I just placed an order with Vape.co.uk and I don't usually leave reviews but the experience was so fantastic I felt they deserved a good review.
Not only did I make a great saving with the best price online but I also received a discount, TWO free gifts, and a further free gift on my next order. My order was placed late afternoon (6pm is the cut-off) and arrived promptly the next day through the letterbox. No messing around with signatures and missed delivery and the delivery was free!
Before you buy on Amazon or eBay and pay way too much check out these guys nearly all the big brand vape products and pods/coils are much much cheaper and you get all the extra gifts and benefits.
Big shout out to their customer service guys on live chat too they responded quickly and were very friendly and helpful with my order.
Finally a quick review of the product I ordered which was a GeekVape Wenax Q vape device costing £14.99 with 2 pods (0.8 and 1.2) charging cable and a free balt of NIC salt vape. The Wenax Q is a brilliant compact vape device which packs in a ton of features including high capacity 24 hr 1000mAh battery, LCD display showing number of puffs between charges, battery charge status and adjustable power setting up to 25 dual airflow switch, overcharge and low power auto-cutoff, child safety lock. It's fanatastc little vape device made from lightweight alloy with a stylish finish and it works incredibly well with NIC salt vapes delivering great flavour. The pods are very well made with sealed coils and very cheap (£2.20 each) and are available in 0.6, 0.8 and 1.2 Ohm with optional high capacity 3ml pods available at the same price.
2024年12月6日
自発的なレビュー
Vape.co.uk からの回答
Hi Paul,
Wow. Thank you so much.
Reading your review sums up everything we aspire to be and literally hits so many points we've worked for years to refine in our service. I'm so pleased to see you had such a positive experience from the delivery to the interaction with our wonderful team. Thank you genuinely for both trusting us to deliver and taking the time out of your day to share your experience with other vapers / would-be Vape.co.uk customers!
It doesn't go unnoticed here and your support it really appreciated! Take care and Merry Christmas!
Best,
Darren
Co-Founder - Vape.co.uk
Vape.co.uk からの回答
Hi Wayne,
We massively appreciate you leaving this positive review with us!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Vape.co.uk からの回答
Hi joop,
Thanks so much for this amazing review!
I'm glad we were able to respond so swiftly via email to you, we aim to provide a fast efficient service through all contact methods possible.
All the best,
The Vape.co.uk Helpers Team
My package got seized
My package got seized, but there is good customer support 👍🏻
2024年11月17日
自発的なレビュー
Vape.co.uk からの回答
Hi Pähkinä,
Thanks for leaving a review with us.
Unfortunately, our international parcels have a very small chance of running into issues with customs despite the declaration label that we include.
I am glad you were able to contact our customer support, we aim to be approachable and resolve any problems with shipping in the best way possible.
All the best,
The Vape.co.uk Helpers Team
Exceptional service
Exceptional service! I ordered at 4pm and the order was delivered for free at midday the next day!
2024年10月29日
自発的なレビュー
Vape.co.uk からの回答
Hi Kelly,
Thanks for taking the time to leave this wonderful review!
We make sure all orders get to the customer as soon as possible with our VAPExpress next day service so we are glad you managed to get this order so quickly :)
All the best,
The Vape.co.uk Helpers Team
Amazing Customer Service
I received absolutely outstanding customer service from this online shop. I made a purchase just before 6pm and received my order the next day around 11am. Unfortunately, the item was incorrect so I contacted the customer support via live chat. The issue was sorted immediately and the communication throughout was superb. Never before have I received even a fraction of such fantastic customer service from anyone else. Other businesses should learn from this one.
2024年10月23日
自発的なレビュー
Vape.co.uk からの回答
Hi Anna,
First of all we would like to say a huge thank you for this extremely kind review!
We're so glad we managed to get this parcel out to you in such a quick turnaround with our VAPExpress next day service :)
Our live chat is at your disposal for any queries you have and we are thrilled you were able to have this incorrect item resolved.
All the best,
The Vape.co.uk Helpers Team
Great service
This was my first order from Vape.co.uk I emailed them regarding tracking my order and got a reply straight away from Emma. I ordered on Tuesday night received my order on Thursday afternoon I will definitely order from them again.
Thank you
Alan.
2024年10月24日
自発的なレビュー
Vape.co.uk からの回答
Hi Alan,
Thank you so much for leaving this positive review on the great service you received from Emma, I will pass this on to her.
We're glad you were satisfied with this order.
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Top tier vape store!
I cannot recommend vape-co-uk enough!
First of all a huge thank you to Emma, Max and Rob for all their help.
I made my initial order and selected DPD delivery but there were issues with that courier at the time. They noticed that I lived locally and offered to drop it off that evening which was amazing.
I had some unfortunate issues with batteries as these things happen with no one to blame. However, was not a problem for them they sent me new and better versions and got a courier to collect my old ones within a day and all free of charge.
I am so thankful of their live chat feature and they are all very knowledgeable to help with any question you have - with sales or otherwise.
I have used other places in the past but this is my new go to place. It’s also nice to get freebies with your next order.
If I had one piece of constructive feedback to offer it would be to implement a reward points system which converts to money off as you spend and collect points. I think that could be a really attractive feature for existing and new customers :
2024年10月17日
自発的なレビュー
Vape.co.uk からの回答
Hi Rob,
Thank you so much for the continued support and fantastic reviews!
That's also a brilliant suggestion regarding a reward points system, watch this space as we have some exciting updates to the website in the works which will massively benefit loyal customers like yourself :)
All the best,
The Vape.co.uk Helpers Team
The BEST Vape shop
I had a issue with a vape that I ordered and even though I wouldn't have been entitled to anything however Rob and Max provided a solution and great customer service! For that experience alone, I only buy from Vape.co.uk
2024年8月29日
自発的なレビュー
Vape.co.uk からの回答
Hi Mustansir,
Thank you so much for the kind words, I will pass this message on to Rob and Max.
We're honoured to be your go-to one stop shop for everything vape related!
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
I won’t be purchasing anything from…
I won’t be purchasing anything from these again , purchased a vape for a gift for someone used for a month now does not work. Been told out of warranty after 90 days!
2024年10月9日
自発的なレビュー
Vape.co.uk からの回答
Hi Illyas,
Thank you for your feedback, whether positive or negative we take everything on board and look to improve wherever we can.
Having looked into your case, I can see the warranty on the kit originally ordered had expired when you contacted us so we were unfortunately unable to replace this. The warranty on devices is always set by the manufacture and not ourselves. For OXVA, this warranty is set by them at 90 days.
I can see our team did offer a 20% discount on a new kit as a gesture of good will here, which will remain for the entire history of time until used, just in case you did want to get a new kit with us.
We're truly very sorry you've had a negative experience here and it is not what we hope for anyone that places an order with us. We will of course discuss this particular case internally, but sadly our hands are tied from manufacturer warranty and we would like to apologise on their behalf for that.
Thanks,
Darren
Great company I am on my 3rd order now…
Great company I am on my 3rd order now and have not had any issues with anything I have bought deliveries have all been next day and they have a fairly generous rewards programme too
2024年10月5日
自発的なレビュー
Vape.co.uk からの回答
Hi Karl,
We massively appreciate you taking the time to leave this superb review!
We aim to have a fast delivery turnaround via VAPExpress so we are chuffed that you got this parcel so quickly.
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Great service always following day and…
Great service always following day and love the crystal disposable vapes. Choice of flavours too. Great shop.
2024年9月24日
Vape.co.uk からの回答
Hi Anne,
Thanks for leaving this superb review!
We make sure that all orders are sent via our VAPExpress next day delivery service so you never have to wait much time at all for your vapes :)
All the best,
The Vape.co.uk Helpers Team
Fantastic experience best prices lovely…
Fantastic experience best prices lovely staff all beats all competitors
2024年9月25日
自発的なレビュー
Vape.co.uk からの回答
Hi Shimon,
We massively appreciate these kind words.
Glad you like our extremely competitive prices as well, we aim to give our customers the best deals possible!
All the best,
The Vape.co.uk Helpers Team
I’ve used these guys for a couple of…
I’ve used these guys for a couple of years now and they never let me down, had one missing once and they sorted it that i received it with my next order.
Customer service through the live chat is always quick and helpful.
Great team, great company! Won’t ever go elsewhere!
And they are on top cashback too!
2024年9月19日
自発的なレビュー
Vape.co.uk からの回答
Hi Joanne,
Hope you're doing well.
Thank you for leaving this amazing review!
We try to be as approachable via live chat and email as possible and I am glad you have had a great service with us.
That's correct, we are also on Top Cashback :)
All the best,
The Vape.co.uk Helpers Team
excellent service
excellent service, products are fantastic. delivered very quickly.
2024年9月4日
自発的なレビュー
Vape.co.uk からの回答
Hi Tracey,
Thanks for taking the time to leave this wonderful review!
We aim to have an efficient service with VAPExpress next day delivery on all orders.
Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
Fast delivery 👍🏼
I ordered yesterday around 3 pm and today I received my vape they are very fast and I'm for the service I received I will be ordering more you deserve 5✨️
2024年9月11日
自発的なレビュー
Vape.co.uk からの回答
Hi Shamsul,
Thank you so much for the brilliant review!
We deliver next day on all orders up until 6pm via our VAPExpress next day service, we're glad you are also satisfied with the products you received. Hope to see you again soon :)
All the best,
The Vape.co.uk Helpers Team
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