Vape At Door UK レビュー 

649
TrustScore 5段階評価の4.5

4.7

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Excellent service as always. Very fast delivery and all vapes are great value. I have been using this company for years now and wouldn't ever go anywhere else. Dan is very efficient and helpful. T... もっと見る

5つ星のうち5の評価

I have been using vape at door a while now and I won’t use any other company. Top vapes at cheap prices, excellent quality and products. Communication is excellent Iv never had a problem, if one of my... もっと見る

5つ星のうち5の評価

I have been ordering from VAD for some time, I’ve never had any major issues, and the very minor one I had was put right almost immediately, without any fuss. Shout out to Dan He gives any query hi... もっと見る

5つ星のうち5の評価

Vap at door are excellent never been let down quick great value service always delivered on time and if any problems Dan will text you and sort everything out.No brainer top marks for vap at door.

企業情報

  1. ベイパー専門店

当該企業による記述

Discover unparalleled vaping ease with 'Vape at Door'! Your ultimate destination for a wide range of vaping products, all conveniently delivered to your door in the UK.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

649件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 57%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(649)

過去12か月のレビュー数: 150

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち3の評価

Choose to order from Vape At Door…

Choose to order from Vape At Door ,happy with my order however did not receive my free gift ( what they offered me ) Premium up to 15000+ puff Bonus device ( Mystery Model ) this is why I only gave 3 stars .Well kept informed speedy delivery ,great prices .

2026年7月6日
自発的なレビュー
Vape At Door UK ロゴ

Vape At Door UK からの回答

Hi Diane,

I hope you're doing well, Dan here from Vape At Door UK.

Thank you so much for your review and for choosing Vape At Door. We're really pleased to hear you were happy with your order, our prices, speedy delivery, and the updates throughout.

I'm sorry to hear you didn't receive the free mystery bonus device that was offered. That definitely isn't the experience we want you to have.

Could you please send us your order number? Once we have it, I'll look into this with the relevant team and make sure we get it resolved for you as quickly as possible.

We look forward to hearing from you and putting this right.

Kind regards,
Dan

5つ星のうち5の評価

Excellent 👌

I had a bad experience with my last two orders from another company who confirmed they had plenty of stock of the items I wanted prior to me ordering. I placed my order straight away and the payment was taken from my bank before they contacted me to say that they were out of stock.
I then had to wait over a week to be refunded.
I was dubious about ordering from another company but contacted Dan via WhatsApp to ask if they had stock of the items I required and was reassured that they did.
I placed the order Wednesday and it was confirmed, processed and shipped out within 24 hours and I received the delivery this morning (Friday).
Absolutely over the moon with the service I received and will be definitely be placing my future orders with this company.
Honest, reliable and a top notch customer service.
Thank you so much 🙂

2026年7月10日
自発的なレビュー
5つ星のうち4の評価

Good

Brilliant, Arrived next day, only negative was all the packaging (inside and out) smelled of cigarette smoke.

2026年7月2日
自発的なレビュー
5つ星のうち5の評価

1st order and I can't recommend them…

1st order and I can't recommend them enough, my items weren't in stock...however Dan contacted extremely quickly and sorted out vapes that are so far to my liking. Fast response, very quick delivery and brilliant products ...I will definitely be a returning customer

2026年6月12日
自発的なレビュー
5つ星のうち5の評価

Good Company

Bought from vape at door for over a year and not had any problems, my purchases always arrive on time and are good quality.

2026年5月14日
自発的なレビュー
5つ星のうち5の評価

Great verity of products to choose from…

Great verity of products to choose from at reasonable prices. I bought several different vapes and they all arrived very quickly and each vape tasted great. The communication from Dan when there was a slight problem was second to none he helped in anyway he could and problem solved quickly and efficiently. A superb site to use would fully recommend to anyone to use.

2026年5月1日
自発的なレビュー
5つ星のうち5の評価

Simply The Best

Can honestly say this is one of the best companies I've ordered from never mind the best vape company.
The customer service is outstanding, if there is any issue with an order they are immediately in contact with you to offer a solution, even one that puts them out of pocket.
The products are always excellent, fantastic value and delivered super fast.
Cannot recommend Vape At Door highly enough.

2026年4月29日
自発的なレビュー
5つ星のうち1の評価

Abysmal from start to finish!

Abysmal from start to finish.

Ordered Monday evening, next day shipping (which costs extra).
Get a dispatch email Tuesday morning, with a tracking code. All good so far.
On Wednesday get a WhatsApp message apologising that they don’t have the stock of the item that was supposed to be delivered that very day, and that they can send me out a replacement for delivery on the Thursday. Not ideal, but it happens, so I agree.

What then begins to happen is one long string of lies, fluff, and absolute bullsquirt from Dan over varying WhatsApp messages, stating the item has been posted, and that it must have got lost in the Royal Mail system.
Upon pointing out that I work nearly daily with said system and that the fact that Royal Mail haven’t even processed the item as received by them, which means it hasn’t been sent from Dan’s warehouse, he quickly does a U-turn that would have made Theresa May blush, and says it must have been during their transportation. He then tells me he’d send me a replacement but they don’t have the stock of that item (which is still listed as in stock, even now on their website).

After 6 days of back and forth, today I finally get a refund (which I was promised yesterday, and never received), after being told once again the stock is not available (and once again confirming it IS listed as available on their website).

What I actually suspect is, they take orders, THEN order the stock, then dispatch it to the buyer. So, essentially they take orders under pretence, and create tracking numbers to placate people, and blame Royal Mail for their own underhand dealings.

If I could give 0 stars I would. Absolute shisters. Avoid if you actually want your items in quick order.

(Also note other reviews here. Even the 5* ones often mention having to get an alternative/replacement as they don’t have the stock in. Absolute shambles.)

2026年4月20日
自発的なレビュー
Vape At Door UK ロゴ

Vape At Door UK からの回答

Hi Mark,

Once again, I am truly sorry for all the inconvenience caused by the delays, stock issues, and the refund experience at the end. I completely understand how frustrating this must have been, and if I were in your position, I would feel exactly the same.

I am not here to make excuses. I’ve already looked into everything that happened with your order and I’ve taken detailed notes of each issue you’ve raised. I will be escalating this internally with the relevant teams so these problems are properly addressed and reduced going forward, as this is not the standard we aim to provide or the experience we want any customer to go through.

I also sincerely apologise for the lack of consistency and communication during the process. That is something we need to improve, and your feedback is genuinely important in helping us fix it.

As a small gesture to make up for the inconvenience, I would like to offer you an exclusive 10% discount on your next order using the code Mark10%OFF. I understand this doesn’t change what happened, but I do want to do something to acknowledge the situation and hopefully make things a little better for you.

And to anyone reading this review, the same discount code is available for you as well.

I genuinely hope we can regain your trust in the future and provide you with the much better experience you should have received from the start.

Regards,
Vape At Door

5つ星のうち5の評価

Fantastic service

Fantastic service
I ordered a vape that was out of stock sadly but Dan was quick to respond and send me a new one and a replacement
Apart from that very happy with the service thank you

2026年4月19日
自発的なレビュー

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