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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

dont order from them, so...i have ordered a a vape tank, was waiting for delivery for three days, on forth day i have receive an email that my order is cancelled and i will receive an refund, why they... もっと見る

5つ星のうち4の評価

Edited** Since placing this review i had a phone call from the company who were happy to exchange the faulty vapes. Customer service, although a little slow to respond, was good and the issue w... もっと見る

企業が回答しました

5つ星のうち5の評価

Very easy to find the exact e-cigs that I needed. I was a little cautious at first due to some negative reviews but they mainly complained about non-working devices or burning devices (burning is usua... もっと見る

企業が回答しました

5つ星のうち5の評価

I ordered and paid via bank transfer and I hadn’t seen the payment had been rejected by my bank. I’d tried to contact via email and Facebook and the messages bounced as I think there is a technical d... もっと見る

企業が回答しました

企業情報

  1. ベイパー専門店
  2. 電池店
  3. 電子タバコ店
  4. オンライン市場
  5. タバコ屋

当該企業による記述

Vape fast UK’s largest online vape eliquid store and supplier of disposables devices, vape kits, vape pods, vape tanks and replacement coils. Our mission is to supply you with the simplest quality e-liquids and vape hardware at the simplest possible prices. OUR STORY Vape Fast opened Vape Superstore’s doors (online and in Manchester) back in 2016. Originally created to be a specialist vape shop that brought legitimate product choices and better quality to vapers, we’ve since expanded to supply the foremost comprehensive range of products within the UK. By trading online and on the main street our aim was to be an accessible resource for people that wish to try before they buy also as catering to those too far to go to a store . Since then, Vape Superstore has grown considerably. In 2018 we also released our first e-liquid range, exclusive to our stores and website


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3.6

まあまあ

TrustScore 5段階評価の3.5

145件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

この企業のTrustpilot 利用方法

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

I knew what I was looking for and your…great experience

I knew what I was looking for and your site had it all set out your site made it easy for me to find what I wanted I only hope these vape don’t get stopped now I’ve found you you were very quick on delivery I’m really happy and impressed with you thank you vape fast

2023年7月2日
vapefast.co.uk ロゴ

vapefast.co.uk からの回答

Thank you for kind review. We hope to deal with you soon.
We appreciate it.

5つ星のうち3の評価

Lovely vapes poor delivery company as…

Lovely vapes poor delivery company as massive damage to box to one vape is not useable great company n product though

2023年6月29日
vapefast.co.uk ロゴ

vapefast.co.uk からの回答

I am sorry Jodie for the trouble with postage company. Our team will take this matter up for you.

5つ星のうち3の評価

Sorted me a refund eventually

Since leaving my review they have provided a refund for the missing juice, shame it took a week and a bad review but better late than never.

2023年6月28日
vapefast.co.uk ロゴ

vapefast.co.uk からの回答

I am sorry to hear that there was some trouble with your order and glad that it was sorted.

5つ星のうち5の評価

I bought 3 vapes they were delivered by…

I bought 3 vapes they were delivered by dad around 2pm I vaped the banana ice and around 4 hours later the vape had a melt down light flashing and the vape tasted horrible I emailed vapefast and they did send me another vape via dpd so thumbs up

2023年6月1日
vapefast.co.uk ロゴ

vapefast.co.uk からの回答

I am sorry reply was made during the working hours so kindly avoid false acquisitions and share the necessary details as requested.

5つ星のうち5の評価

Great 👍

Fast delivery and packaged great.
Product is fantastic as well.

2023年5月31日
vapefast.co.uk ロゴ

vapefast.co.uk からの回答

Thank you for kind review.
We appreciate it.

5つ星のうち1の評価

AVOID AT ALL COSTS!!!

I'm not sure whether this company are scammers or just completely incompetent but either way I would suggest that you choose one of the plethora of other suppliers if you value your time and money.

After placing my order, the one positive thing was the speed of delivery. Sadly, that's where any kind of service ended. The items delivered were a variant of what I actually ordered (due to the flavour I ordered being out of stock and wanting to offload some other stock I suspect). Naturally this led me to contact the supplier to report the problem. Initially all seemed well, aside from the response I received asking for a picture of the items and the packaging??? Whilst this delayed the process due to my work schedule I did as requested and eventually received details of how to return the package. The mail I received said that as soon as the return was received replacements would be sent.

This was not the case, after being harassed about when I would post the package off (despite my advising that there would be a short delay, as being a night worker, it is not easy for me to make it to a Post Office), I confirmed when the package had been sent. The reply to this message advised that they would alert the team to look out for the package. This was the last response I received via e-mail. I did try contacting via e-mail on another two occasions, including one advising that package tracking confirmed that the package had been received back.

I then tried contacting via the phone number on the website, the first time my call was answered. I was advised that despite the e-mail correspondence the return had not even been opened but that they would get right on it and asked what my preference was. I advised that ideally, I would like replacements, if available, of what I ordered, failing that a refund. Strangely enough this was also the last of my numerous calls that was actually answered. Despite multiple attempts to call again none of my other calls were answered. I assume that this is why the number provided is a mobile number, to enable them to screen calls of people they have scammed.

From my experience I can only assume that after failing to offload stock they wanted to clear on me in place of what I ordered they decided to just keep my money and clearly had no intention of refunding me or supplying what I ordered. I can only conclude the plan was to ignore me and hope I gave up. This meant I had to contact my bank and reclaim my money through chargeback.

2023年1月4日
5つ星のうち2の評価

The product did not live up to…

The product did not live up to expectations as it did not last more than 2 days and I don't vape a lot so disappointed

2023年5月30日
vapefast.co.uk ロゴ

vapefast.co.uk からの回答

I am sorry to hear that an item last as mentioned on it and the life of an item depends upon use.
Sincerely,

5つ星のうち1の評価

I ordered 3 Lost Mary Strawberry Kiwi’s…

I ordered 3 Lost Mary Strawberry Kiwi’s and received 3 Kiwi, Passionfruit & Guava. Won’t be ordering from you again.

2023年5月29日
vapefast.co.uk ロゴ

vapefast.co.uk からの回答

Sorry to hear that, please share the details with us at help@vapefast.co.uk and our team will assist you with your concern.
Sincerely,

5つ星のうち2の評価

Didn't receive all my items that I…

Didn't receive all my items that I ordered I've emailed about this and haven't heard anything back and haven't got a refund for that item

2023年5月4日
vapefast.co.uk ロゴ

vapefast.co.uk からの回答

I am sorry to hear that, please email your concern to our team and they will be happy to assist you. help@vapefast.co.uk
Sincerely

5つ星のうち1の評価

order placed on 04.05.2023 and still…

order placed on 04.05.2023 and still not received and I have not received any response to my email to find out where my order was

2023年5月9日
vapefast.co.uk ロゴ

vapefast.co.uk からの回答

I am sorry as mentioned International shipping takes 10 to 15 working days. And your order was delivered within the said time frame:
Your parcel was delivered to GARAGE

5つ星のうち2の評価

Slow and not very good customer service

Ordered with next day delivery and took over a week to arrive. I chased my order up via email and all I was told was my query has been passed on to a colleague.

2023年5月8日
vapefast.co.uk ロゴ

vapefast.co.uk からの回答

Sorry to hear that, there was delay with your order by post.

5つ星のうち1の評価

Aroma vapes

I spent &50 on the Aroma vapes, 2 of them had been opened and empty, another one was empty, another one just did not work. So only 1 working. The company will not respond to any emails I have sent them……. STAY WELL CLEAR OF THIS COMPANY

2023年5月2日
vapefast.co.uk ロゴ

vapefast.co.uk からの回答

Sorry to hear that if you have a real issue please email us at help@vapefast.co.uk and our team till assist you with your concern.

5つ星のうち5の評価

Order sorted

Thankyou for sorting the order out

2023年3月26日
vapefast.co.uk ロゴ

vapefast.co.uk からの回答

After contacting the DPD the order was delivered to customer address and confirmed by the courier as well.
For any help please feel free to email us at help@vapefast.co.uk

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