DO NOT BUY FROM THIS COMPANY I was charged under Mi-One Brand which is what appears for purchases on Vaping.com and seems to be one of their trading names and yet the company refuses to ship my i... もっと見る
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レビュアーのコメントを見てみましょう
One and done. Wish I never placed an order with them. Took forever. UPS kept trying to deliver during the day, had to pay additional fee so they would hold my package. Plenty of other sites out ther... もっと見る
At the end of the day, my goal ordering online is convenience. Everything about vaping.co is exactly the opposite. They really aren't special. They don't have anything unique or special enough to wast... もっと見る
Compre un vape que a los dias presento fallas.... atendieron enseguida, con mucha amabilidad mi reclamo y me fue reintegrado mi dinero. Empresa super responsable. Yo la recomiendo 100% I bought a v... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Vaping.com, the customer is at the heart of everything we do. We're proud to offer great prices on an impressive selection of vapes, components, and e-juice from over 150 top brands. Enjoy free shipping on orders over £20! Our genuine commitment to your satisfaction means we're always ready to provide advice and address any concerns. If you have any questions, feel free to reach out to us at support@vaping.com.
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Very quick response to order inquiry…
Very quick response to order inquiry from Robin in customer support. Excellent experience with Vaping ,com!
2022年10月14日
自発的なレビュー
Vaping.com からの回答
Thank you, Walter, for the review. We're happy to hear your inquiry was handled swiftly. Please reach out again if we can be of further assistance.
Vaping.com
Support Team
I recently ordered a e-cigarette pod…
I recently ordered a e-cigarette pod kit from vaping.com and originally had thought that it was sent to my previous address and not the address I had given with my order because of a conversation I had with my City Post office that told me that my package was delivered to my old address. I went back and forth via email with the company support team and they responded to all of the very rude emails that I had sent, even though my email was not very nice they were very professional and very helpful to reassure me that I would receive the order I placed. I received my package yesterday and it was not only early but it was the same as the order I placed. I couldn't have been happier since it was the first time I had placed a order with the company. Thank You vaping.com.
Kathleen Hall
2022年10月13日
自発的なレビュー
Vaping.com からの回答
Hi Kathleen,
Thank you for the review. We are happy to hear you received your order quickly and that you are pleased with the products. Please reach out to Taylor again if you need further assistance.
Vaping.com
Support Team
Shipping delays but excellent customer support
Shipping is a bit challenged but Sam made up for any issues there by providing updates through the process even when I did not follow up. Sam did a tremendous job and is the reason I would consider ordering here again.
2022年10月1日
自発的なレビュー
Vaping.com からの回答
Hi Jacob,
Thank you very much for providing your feedback. We are delighted to hear Sam was able to assist you and that excellent customer service was provided. Please reach out to Sam if you need any further assistance.
Vaping.com
Support Team
Shipping is a bit wonky but amazing customer service
Shipping is a bit wonky but Sam my support team correspondent tracked my order, routinely updated me without prompting and was swiftly responsive(within 24 hours of my sending email) which was greatly appreciated. I will buy here again.
2022年10月7日
自発的なレビュー
Vaping.com からの回答
Hi Chase,
Thank you for writing the review of your experience with Vaping.com. We are pleased to hear Sam was able to assist you. We are working closely with the carriers to update the tracking information. We look forward to providing a service to you in the future.
Vaping.com
Support Team
Been waiting for my package to be…
Been waiting for my package to be shipped with a tracking number. Soo what's going on
2022年10月5日
自発的なレビュー
Vaping.com からの回答
Hi Rudy,
Thank you for getting in touch. We have contacted you directly to ensure any issue is resolved. The order had shipped, but we experienced a temporary glitch with the tracking information. It has now been fixed. Please reply directly to Taylor, who is available to assist.
Vaping.com
Support Team
Vaping.com からの回答
Thank you, Peter; we are happy you are enjoying our service. We are always here to help if needed.
Vaping.com
Support Team
Great customer service
2022年10月1日
自発的なレビュー
Vaping.com からの回答
Thank you, Brannon; I have passed on your comments to the agent assisting you. Please reach out if you need us in the future.
Vaping.com
Support Team
Fast and very professional
2022年10月3日
自発的なレビュー
Vaping.com からの回答
Thank you, Chance; we appreciate your feedback. We are here to assist if you need us.
Vaping.com
Support Team
Disappointing and Unacceptable
Shipping did not happen in the time promised. No tracking number or shipping confirmation was provided. Customer service email took days to reply. And then the wrong item was sent. Frustrating that there is no phone number to call to get it all sorted out quickly. You have to wait weeks at a time to contact them via email.
2022年10月3日
自発的なレビュー
Vaping.com からの回答
Hi Olivia,
We have contacted you directly to ensure any issues with your order are dealt with asap and to understand more about some of the points you have highlighted.
One of our carriers did experience a tracking issue last week, which has now been resolved; we are very sorry for the inconvenience this caused you.
We are a little confused regarding the comment about waiting weeks for a reply. I can see all correspondence with you was replied to in under 13 hours (including at the weekend). The order was shipped on September 26th and delivered on October 3rd, which is well within the period we stated at checkout. You contacted us on September 27th, we replied on the 28th, and again on October 1st, and we responded on October 2nd.
Please reply to our direct email so we can ensure any issue is rectified as quickly as possible. Our agents always assist our customers with whatever problems they are experiencing. We look forward to hearing from you.
Sincerely,
Vaping.com
Support Team
I will not be ordering from them again
I will not be ordering from them again. I’d rather just go into the vape shop and just pay the extra 3 to 4 bucks to have my stuff that day. When they say 15 days your shipment will get to you don’t expect to count weekends or holidays like fedex and ups and usps does. Like why does it take so long???? It makes no sense! Up your game!
Edit to answer the person who wrote below: I have contacted support and you guys have yet to respond! I will be disputing the 175 charge I spent with you guys by Friday if I do not receive my product or get my money back!!!!!
2022年9月13日
自発的なレビュー
Vaping.com からの回答
Hi Katie,
Please can I ask you to contact us via support@vaping.com so I can look into this for you? Orders can take up to 15 business days to arrive, but most arrive much sooner. I have searched for an order under your name but cannot find one. We will resolve any issues you experience. We look forward to hearing from you.
Sincerely,
Vaping.com
Support Team
Hi Katherine,
Thank you for your email last night. One of our agents has responded to your email to resolve this asap. As previously mentioned, we fix all issues experienced by our customers.
Vaping.com
Support Team
Vaping.com からの回答
Hi Brittney,
Thanks for the review. We are happy you received the products quickly. Please reach out if we can assist in the future.
Vaping.com
Support Team
It took them a month to tell me that my…
It took them a month to tell me that my order was lost in transit then actually had the nerve to ask me how they did (survey) Do not use this company!! You will regret it.
2022年8月19日
自発的なレビュー
Vaping.com からの回答
Hi Jan,
I've sent an email directly to you, to clear up any confusion surrounding your order. Unfortunately, there was a problem with the delivery, so a refund was issued immediately. We contacted you earlier today as soon as the carrier notified us; we are truly sorry for the disappointment caused, but we always resolve any issues experienced by our customers.
I want to explain the survey you received; it was sent automatically after your interaction with our agent. We send this to obtain feedback from our customers; I am genuinely sorry for any frustration this caused you.
Please can you reply directly to my email to ensure you received the refund notification and the explanation of what happened? Once again, we are very sorry for the problem with your delivery.
Sincerely,
Vaping.com
Support Team
First time buyer, 10/10
First time buyer and I gotta say I’m soooo pleased. I would normally go to a store around my way to get my juice and pods and when I tell you the prices are ridiculously higher at the stores compared to here, it was a no brainer to decide to put in an order. Not only do I get a great variation to pick from but the bottle sizes are waay bigger for a great price. Taste, amazing. Will continue shopping here from now on.
2022年9月20日
自発的なレビュー
Vaping.com からの回答
Hi Ciara,
Thank you for taking the time to write the review. It's very much appreciated. We are always available to answer any questions and look forward to being of service to you in the future.
Vaping.com
Support Team
Overall...happy customer here...
Never got a notification of items shipped, but everything came in within the time frame I was told. I would have preferred to know it had shipped, but not the end of the world. Had one bottle crack open and leaked all over the rest of the items. Again, nothing major, just had to clean it up, and didn't lose much juice.
2022年9月19日
自発的なレビュー
Vaping.com からの回答
Hi Chris,
Thank you for getting in contact with us. I have asked one of our team to reach out to you directly to investigate why you did not receive any tracking information. We send tracking as soon as the packages leave our warehouse, usually within 24 hours; I am sorry if you did not receive this. We always resolve any issues experienced by our customers, which include breakages in the mail. Please look out for an email so we can ensure this is resolved asap.
Vaping.com
Support Team
Excellent prices and customer service
New shipping service was good. Customer service is easily accessible. Prices are the best around.
2022年9月20日
自発的なレビュー
Vaping.com からの回答
Hi,
Thank you so much for the review of our customer service and prices. Please reach out directly if we can ever be of assistance in the future.
Vaping.com
Support Team
Great Customer Service!
I was having an issue with getting items shipped to me. I contacted cs. Sam the agent was excellent in getting back to me and informing me how to bypass the issue I was having. He stayed in touch with me to let me know about order progress. Great service, SAM!
2022年9月19日
自発的なレビュー
Vaping.com からの回答
Hi Amy,
Thank you for your review. We are delighted Sam was able to help with the tech issue you experienced when placing the order. I have passed on the feedback. Please let Sam know if you have any further questions.
Vaping.com
Support Team
The product is fine
The product is fine, However the battery was not included as advertised. The packing slip also stated battery was included, That was not true.
2022年9月16日
自発的なレビュー
Vaping.com からの回答
Hi Lolita,
Thank you for getting in contact with us. Can you email support@vaping.com directly so we can check this for you? If there was an error with any of our products, we will rectify it. I will ask our agents to look out for an email, and we will investigate this with a sense of urgency. I look forward to hearing from you.
Vaping.com
Support Team
great customer service and fast…
great customer service and fast shipping and great prices.
2022年9月12日
自発的なレビュー
Vaping.com からの回答
Thank you for your review, Greg.
We are happy you enjoy our service and prices. Please reach out directly if we can be of any assistance.
Vaping.com
Support Team
Sam in the customer service department…
Sam in the customer service department was very helpful. He answered all of my questions quickly and resolved the issue with tracking my order that I was having. Definitely provided excellent customer service!
2022年9月13日
自発的なレビュー
Vaping.com からの回答
Hi Shawn,
Your review is most appreciated, and Sam has been notified of your kind words. Please reach out to Sam directly if you need anything in the future. Best wishes
Vaping.com
Support Team
great customer service and fast shipping
2022年9月14日
自発的なレビュー
Vaping.com からの回答
Thank you, Jordan, for your review. We are always available to answer any questions you may have regarding our services or products.
Vaping.com
Support Team
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