DO NOT BUY FROM THIS COMPANY I was charged under Mi-One Brand which is what appears for purchases on Vaping.com and seems to be one of their trading names and yet the company refuses to ship my i... もっと見る
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レビュアーのコメントを見てみましょう
One and done. Wish I never placed an order with them. Took forever. UPS kept trying to deliver during the day, had to pay additional fee so they would hold my package. Plenty of other sites out ther... もっと見る
At the end of the day, my goal ordering online is convenience. Everything about vaping.co is exactly the opposite. They really aren't special. They don't have anything unique or special enough to wast... もっと見る
Compre un vape que a los dias presento fallas.... atendieron enseguida, con mucha amabilidad mi reclamo y me fue reintegrado mi dinero. Empresa super responsable. Yo la recomiendo 100% I bought a v... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Vaping.com, the customer is at the heart of everything we do. We're proud to offer great prices on an impressive selection of vapes, components, and e-juice from over 150 top brands. Enjoy free shipping on orders over £20! Our genuine commitment to your satisfaction means we're always ready to provide advice and address any concerns. If you have any questions, feel free to reach out to us at support@vaping.com.
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slow shipping process
Originally ordered on 4/28 the shipment information was received 4/29, order label created on 5/9 took 7 business days to create a label then it ships 5/10. Tells me its scheduled for delivery on 5/16. On 5/16 at 10:49 am the tracker tells me delivery rescheduled because no adult was there to sign, nobody has come knocked on my door or rang the door bell there was no delivery attempted. Same day 5/16 at 11:46 am the tracker tells me it’s on route for delivery. Same day still 5/16 at 7:46 pm tracker says delivery rescheduled no delivery attempt. Same day again 5/16 at 8:14 pm tracker says delivery attempted road closed. I’m not blaming vaping.com at all love the products but the shipping company is atrocious. Please vaping.com find a new shipping company.
2022年5月17日
自発的なレビュー
Vaping.com からの回答
Hi Tony,
I wanted to offer our sincere apologies for the loss of your delivery by the carrier. This is the reason we offer Route delivery protection with all orders. This is certainly not the service we aim to achieve for our customers and are doing everything possible to try and avoid this in the future. I can see that you were issued a full refund and that Sam has been assisting you. Please reach out directly to Sam if we can help further.
Vaping.com
Support Team
Great customer service
Great customer service. I had an issue with my account and Taylor went above and beyond to resolve my issue
2022年5月6日
自発的なレビュー
Vaping.com からの回答
Thank you, Donna; I'm happy we could assist you. Your order is en route and will be with you very soon.
Vaping.com
Support Team
Slow delivery
Still waiting for my order to arrive at the “final mail carrier” after 5 business days.
2022年5月6日
自発的なレビュー
Vaping.com からの回答
Hi,
Thank you for reaching out to us. I can see your order was shipped within 24 hours of placement and is with the final mile carrier on its way to you. The average order arrives within 5 to 7 business days but can take 15. I am confident your package will be with you shortly. Our agents are available to assist if any issues arise.
Vaping.com
Support Team
Used to be amazing… not anymore.
Used to be amazing. Never EVER order from these people. Took weeks to get my package to the carrier then the carrier they're using for shipping is quite literally the worst customer experience I’ve ever had with a company. Unprofessional, lies, unfulfilled promises, never called me back, laughs at your troubles, and vaping.com won’t do SH** to fix it. I will be charging back my credit cards for this BS.
2022年4月30日
自発的なレビュー
Vaping.com からの回答
Hi Jacob,
Thank you for getting in contact with us. I'm pleased to see you are directly corresponding with Taylor and Chris. You placed the order on April 12th, and it was shipped and received by the carrier on April 15th. We insure all packages against loss with Route so a claim has been made on your behalf. I want to reassure you this will be resolved asap. Taylor will be in contact again tomorrow. We always assist our customers with any issues they experience and look forward to a swift resolution for you.
Vaping.com
Support Team
Always the best pricing and experience…
Always the best pricing and experience when ordering online. I have been a customer for 3 years and have never had a bad experience. Highly recommend.
2022年4月28日
自発的なレビュー
Vaping.com からの回答
Thank you, Richard; we appreciate you taking the time to review us. Please reach out if we can ever be of assistance.
Vaping.com
Support Team
Unfortunately I didn’t like it,I return…
Unfortunately I didn’t like it,I return the package 3 weeks ago,I hope I will be rewarded.
Please could you check?
Best regards
2022年4月28日
自発的なレビュー
Vaping.com からの回答
Hi Nora, Thank you for getting in contact with us. Sorry to hear the White Cloud wasn't to your liking. This is a top-rated product by many of our customers. One of our agents has responded to your email directly. Please check for the reply.
Sincerely,
Vaping.com
Support Team
Update
Everyone stating that it takes forever to deliver it does so far I’ve waited 2 weeks one week it being with the shippers with a tracking number that does not track a thing it just says no date available I don’t care how good the product is this is not a business that I will be giving any money to again you would think they would choose another shipping company after everyone gives them a bad review because of them. UPDATE
Still waiting has been on a truck 2 days after waiting to get a shipping label for a week again I’ll never buy from here again and if you need things pretty quick or even in a normal time period you should not either
2022年4月22日
自発的なレビュー
Vaping.com からの回答
Hi Damian,
Thank you for getting in contact with us. I can see your order was placed on Good Friday, April 15th, and was shipped on April 18th to the We Ship Express Hub. The tracking was updated on April 21st as it is being transferred to the last-mile carrier. We do state at check out that orders can take up to 15 business days to arrive, but many are delivered a lot sooner. We will continue to monitor the order to ensure it reaches you asap.
Vaping.com
Support Team
Update: We are pleased to see the order was delivered on May 2nd; please let us know if we can assist you with any further questions. We wish you all the best.
Delivery was accurate and punctual the…
Delivery was accurate and punctual the last time. A big difference from before.
Kudos.
2022年4月22日
自発的なレビュー
Vaping.com からの回答
Hi Prudence,
Thank you for leaving a review; please let us know if we can assist in the future.
Vaping.com
Support Team
My experience was VERY poor
My experience was VERY poor. I never received my order and I am still waiting on getting my money back. I will never order from this site again.
2022年4月21日
自発的なレビュー
Vaping.com からの回答
Hi Troy,
Thank you for getting in contact with us. I can see a refund has been issued due to the order being unsuccessfully delivered. There does need to be an adult 21+ present to sign for the package. Sam has been in contact to confirm the refund; please reply directly to the email if you have further questions.
Vaping.com
Support Team
Never received package
Never received package. Wasn't available for signature. Last attempts on 1rst of April, and still have not received a refund.
2022年4月21日
自発的なレビュー
Vaping.com からの回答
Hi Jeff,
Thank you for getting in contact with us. I'm sorry to see that your order was marked return to sender after a failed delivery attempt. All packages do require an adult signature for a successful delivery. I have checked with the finance team and see the refund has been issued to your original payment method. Please respond directly to Taylor if you have any further questions.
Vaping.com
Support Team
Products from here are good but…
Products from here are good but shipping takes way too long to be a viable supplier. Last order was a month ago and still is not received. Previous order was left on doorstep with no signature although it states a signature is required (and included in shipping costs)
2022年4月17日
自発的なレビュー
Vaping.com からの回答
Hi there,
Thank you so much for reaching out to us. We have emailed you directly to get this resolved asap. Please can I ask you to reply directly to Taylor?
Sincerely,
Vaping.com
Support Team
First of all I was not sent an email…
First of all I was not sent an email saying that it was on the way. Second of all I was not told that it was being delivered on a certain day. And then I was not told it was delivered. So now I'm sitting here waiting for my money back. I would like for you to do that pretty damn soon thank you.
2022年4月13日
自発的なレビュー
Vaping.com からの回答
Hi Rebecca,
Thank you for getting in touch with us again. I have checked your order and can see a refund has been issued as your order was returned to our warehouse after failed delivery attempts. We are sorry if you did not receive tracking information; I can see it was sent to your email on February 28th when the order left our warehouse. Sometimes this goes into your spam folder. Sadly if no one is available to sign for the order, it does get returned as the law requires an adult signature for all vape product deliveries.
Please reply directly to Sam if you have any further questions.
Vaping.com
Support Team
Battery does not have adjutment and…
Battery does not have adjutment and coils burn out quickly have gone through several coils in a short period of time . glass tank broke and it was hard to replace it with seals that was included. Was wondering if you can send me a supply of coils for my dissatisfaction before my next order.
2022年4月9日
自発的なレビュー
Vaping.com からの回答
Hi there,
Can I ask you to contact support@vaping.com attention of Chris? We will take a look at your issues for you. Thank you for reaching out. We are always available via the support email if you have any issues in the future.
Vaping.com
Support Team
support was accommodating for my mistake
I haven't received my order yet, but I realized I ordered the wrong pods a few hours after I placed my order. So I emailed support and asked them if it would be possible to exchange the wrong pods I ordered for the same dollar amount in the correct pods I needed, or if they could cancel/refund me for store credit (since I was planning to buy the correct pods from them anyway), and Taylor got back to me in under 12 hours and told me my order was cancelled and my debit card would be refunded in a few days. Fortunately I had enough money to go ahead and order the right pods so I'll probably write another review when they come in. Btw: I know it sucks having to wait for your card to get refunded but as someone who works in a place where we often have to delete card swipes I understand that that sort of thing is out of the control of the store and often has way more to do with your bank than the person refunding you. And I want to mention that I needed to change/cancel my order because of a mistake that *I* made so I appreciate that customer support was willing to accommodate me.
2022年4月8日
自発的なレビュー
Vaping.com からの回答
Thank you for the review; I'm pleased to hear we were able to help you with your cancelation. Please reach out if we can be of any assistance in the future.
Vaping.com
Support Team
Will Continue To Buy For Sure!!!
I've made many purchases of Beco Mesh Disposable Vaptios and they are by far the absolute best! Great flavors - my favorite is the Blueberry Raspberry. Awesome value and never had a "dud."
2022年4月6日
自発的なレビュー
Vaping.com からの回答
Thank you for the review; we are pleased you like the products.
Vaping.com
Support Team
This is my first AIO and I'm pleasantly…
This is my first AIO and I'm pleasantly pleased. Easy to use from charging to loading with juice to replacing coils. This is a must have for beginners like myself.
2022年4月6日
自発的なレビュー
Vaping.com からの回答
Thanks, Cory, Glad to hear you are enjoying your purchase.
Vaping.com
Support Team
DO NOT BUY FROM VAPING.com
DO NOT BUY FROM VAPING.com
The delivery company they use is ridiculous… they tried to deliver to the wrong address one time and it has taken over 2 months and I still haven’t received my refund… customer service sucks just as bad
2022年4月5日
自発的なレビュー
Vaping.com からの回答
Hi Christina,
Please can I ask you to contact Chris via support@vaping.com so I can assist you? I believe Sam is helping you with the refund after a failed delivery. We have responded to all emails and provided instructions on the refund. Please send me an email so we can clear up any confusion.
Vaping.com
Support Team
NEVER RECEIVED!!!!!!!!
I am seriously disappointed in this company. You’re asking for a review on a product that I never received. After lodging a complaint was assured shipment was on the way…still NEVER RECEIVED!!!!! Will never purchase from or recommend this site again!!!!
2022年4月3日
自発的なレビュー
Vaping.com からの回答
Hi Cathe,
Thank you for getting in touch with us again. I'm pleased to see Sam has been assisting you with your reshipment. We are sorry you did not receive the first order. The carrier indicated they delivered this on March 26th. We include Route delivery protection on all orders for this reason. The reshipment is on its way, and the tracking was updated on April 1st. I am confident it will reach you shortly. We will continue to track the order to ensure this issue is resolved.
Vaping.com
Support Team
UPDATE: I'm pleased to see the replacement order was successfully delivered and signed by you on April 5th (6 business days after shipment). We will always resolve issues such as this.
My order never came
My order never came. Terrible customer service. Don’t buy from this website.
2022年4月1日
自発的なレビュー
Vaping.com からの回答
Hi Savannah,
Please can I ask you to contact Chris at support@vaping.com so we can get this resolved asap? The number you have quoted is a Route Delivery Protection order number. We always fix customer issues, and I want to get this looked into promptly.
Vaping.com
Support Team
Update: Hi Savannah, I was able to locate your order by contacting Route. I have emailed you directly to resolve this. The tracking tells us it was delivered on March 10th. Route insured your package, so a resolution could have easily been found if it had been stolen. We are always available at support@vaping.com to answer your questions. Please reply directly to Chris for further help.
Do not use them.
I ordered some fluid back in February. After waiting a month, because I read the reviews (about how it takes forever but you eventually get it), I get impatient. I emailed support two weeks ago. They assured me it would be delivered by the end of the week and if not to let them know. Well. It didn’t arrive. I let them know. Got no response. Asked for a refund, still no response. Avoid this company like the plague. They had the audacity to ask me to review these products?!?! How do I review something I’ve not even received?!?! I would love to give my opinions about the fluids. Unfortunately, I can’t. I don’t know what happened but I’m over it. I want what I paid them back and to be done with them.
Avoid. 0/10. Do not recommend.
2022年4月1日
自発的なレビュー
Vaping.com からの回答
Hi Brandon,
Thank you so much for getting in contact with us. Since discovering the package was being shipped to a military base, a full refund has been issued to your original payment method. Unfortunately, this is not possible via our carriers. The carrier returned the original order to our warehouse after the unsuccessful delivery attempts, and it was only then that we discovered the problem. We are truly sorry it took so long to get to the bottom of this. We have since updated our shipping zip list to prevent orders from being placed to this zip in the future. Please can you confirm to Taylor via email when you have received the full refund? We always act with our best intentions and are genuinely sorry this was not flagged earlier.
Vaping.com
Support Team
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