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Literally wouldn't replace the battery while the scooter was within the warranty period got June last year asked for battery in February they gave me the run around and literally had a tec contact me 30 minutes before my warranty expired to pretty much tell me to f off

Freya and Co tend to do their utmost best to ensure any questions or issues are solved ASAP. Great people, great place, great product.

Both tires on the scooter were flat when it was delivered to me. I repumped the tires, but the rear tire continues to deflate gradually, despite my minimal usage and frequent re-pumping of the scooter. It's been trying to get customer service to fix the issue, but no luck so far.

The battery life is less than advertised.

Promised weight was 66 lbs. Delivery weight 87 lbs.

I asked a question earlier about rear wheel wobble & instability to crickets chirping.

I wanted the puncture less tires to avoid flats, but the tires are stiff & handling subpar.

Accuracy, honesty, precision, quality, value, performance, dependability, VARLA !!

Our scooter came quickly and well packaged. It was easy to put together. We were out riding in minutes. This is our second Varla Eagle one V2. Great quality! Substantial enough for large humans. The big tires handle rough terrain. Very smooth ride.

Speed and suspension is great. However, the battery display is faulty. Cannot rely on it to tell me how much charge is left. I am basically forced to estimate it from the miles I traveled so far. Which is very annoying to do. I need to reset the odometer after every full charge.

Freya was a great help. Ive been going back and forth with the company getting the parts i need to fix my scooter, and by far this has been the easiest trip. Thank you for always being #1 varla.

Great smooth ride... Quiet & stylish.... well worth the price
Which by the way was on sale.
THANKS VARLA.....

Easy order process, and waiting for my product to arrive.

I own 9 scooters including hyper scooters. I am on my 3rd Varla. I have had 2 pegasus and 1 eagle one pro. I have worked with Mark and Leo from customer service over the years. Varla customer service is exceptional compared to most other companies and there is never a language barrier. They are also very fair in their claims process, and timely in responses. To put it short, Varla is about the best quality you can get for mid level scooters. Upper mid level quality for lower mid level prices. The eagle one pro uses a lot of the same parts as higher end scooters such as teverun.

Sylvia helped solve an issue with what ended up being a dead battery. We appreciate the simple steps to troubleshoot and get the part replaced that was this issue. My son is happy to ride again.

Hard to understand exactly what I was ordering on the website. No very descriptive. Also, you have no idea when the part will arrive, a confirmation email that the order was placed came out but nothing following and no idea where it is coming from.

The Varla team doesn’t disappoint. I had technical problems with my Varla and send a message to support and Sylvia answered in less than a day. I’m happy with the fast the responded and how quick they found a way to fix my problem. Sylvia was a very nice and helpful person thank Varla for making every day better for me.

Immediate response over the weekend.

Awesome.

Responsive! Attention to detail was great!

Really good customer service and good communication. Prices on replacement parts in my opinion seems to be on the higher side.

I needed a part that wasn't shown on the website. I sent Leo a email at customer supports and within a few hours he'd created a clickable link to purchase the part from the Varla factory. I am very pleased.

Varla Team are the best , I have not experienced any frustrations within communications for getting parts for my 2 Varla Scooters. They have helped always to assist. One has to be patient for the deliveries especially if this is a Hobby, it is exciting . Everyone love my Scooters - Varla is the BMW of Scooters 👍👍