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5぀星のうち1の評䟡

We have had a Vasken sink in use for 2.5 years and the tap snapped. I wasn't happy that it snapped but conceded that I would need to pay for a replacement tap as it was out of warranty. I was quoted £... もっず芋る

5぀星のうち1の評䟡

Love the idea of this sink but in reality it has very poor build quality across most of its components. It began to chip/flake pretty much on day one
 I wrote to the company and asked he ignored me.... もっず芋る

5぀星のうち5の評䟡

I’m really pleased with my Renaflow sink! It’s durable, stylish, and works perfectly in my kitchen. The installation was quick and hassle-free, and the drainage system has been flawless so far. I’ve h... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The Renaflow Luxury Sink by Vasken is an excellent addition to my kitchen. Its modern design instantly elevates the space, giving it a sleek and sophisticated look. The sink is made from top-notch mat... もっず芋る

䌁業が回答したした

䌁業情報

  1. キッチン家具店

圓該䌁業による蚘述

Sale of Premium Sinks & Taps


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3.3

たあたあ

TrustScore 5段階評䟡の3.5

31件のレビュヌ

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3.3

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5぀星のうち1の評䟡

We have had a Vasken sink in use for


We have had a Vasken sink in use for 2.5 years and the tap snapped. I wasn't happy that it snapped but conceded that I would need to pay for a replacement tap as it was out of warranty. I was quoted £70 for a replacement, but since agreeing that I wanted to order one, I have had zero response from them. We cannot use the sink because the tap is broken, which is an absolute nightmare. I have stressed that I need the replacement ASAP, but I've stopped receiving replies. Terrible customer service, unfortunate because before this issue, the sink was just fine and had no issues.

2026幎7月16日
自発的なレビュヌ
5぀星のうち1の評䟡

Ongoing issue for over 2 years with


Ongoing issue for over 2 years with faulty tap. Admitted liability with promise of a new tap for our sink and then after chasing numerous times, is now not answering messages.
Extremely poor customer service

2026幎5月13日
自発的なレビュヌ
Vasken ロゎ

Vasken からの回答

Thank you for your review. We are sorry to hear that you were dissatisfied with your experience.

Having investigated this matter, we can confirm that a replacement tap was arranged and dispatched following correspondence in October 2024. Our records show that Royal Mail attempted delivery, however the parcel was not collected and was subsequently returned/lost within the carrier network.

We were recently contacted again regarding this issue and, although the original purchase is now outside of its warranty period, we have continued to work directly with the customer and have supplied replacement taps at a significantly discounted price as a gesture of goodwill in order to resolve the matter.

We always aim to provide the highest level of customer service and are disappointed that the review does not reflect the full history of this case or the assistance that has been provided. Nevertheless, we remain committed to assisting our customers wherever possible and are pleased that a resolution has now been reached.

5぀星のうち1の評䟡

Love the idea of this sink but in


Love the idea of this sink but in reality it has very poor build quality across most of its components. It began to chip/flake pretty much on day one
 I wrote to the company and asked he ignored me.
Glass washer leaks
 button on tap head broken
 pretty rubbish especially for the price I wouldn’t recommend it and wouldn’t trust they customer service to put any issues right.

2026幎4月28日
自発的なレビュヌ
5぀星のうち1の評䟡

This is a beautiful sink but had alot


This is a beautiful sink but had alot of issue with the waste. Its low quality and we couldn’t get the right fitting to attach it here in northern Ireland. We had to buy a seperate, much simpler waste and the plumber damaged part of the sink in the process. I was asked for £25 to replace this part of the sink and wasnt able to use the waste that came with the sink originally. Overall pretty disappointed as i think if its not a universal fitting and they are being sold in the uk then people should be made aware that theres going to be alot of issues with getting the appropriate attachments. After ten weeks without running water this held me back another two weeks and ive paid £500 plus the extra £25 and cant even use all the features as we cant get the piping. Definitely need to provide the appropriate fittings for the country these sinks are being sold in.

#edit added 24/11/25

Hi nathan. The paint has chipped and the button broken to turn water on. Is this also a problem with my plumber?

2025幎10月21日
自発的なレビュヌ
Vasken ロゎ

Vasken からの回答

Hi Carly,

Thank you for taking the time to share your experience. We’re truly sorry to hear how stressful this situation has been for you — especially during what’s already a difficult renovation period.

We do want to clarify a few important points for context. Our sinks and fittings are fully compatible with UK plumbing standards, and we’ve sold hundreds across the UK — including Northern Ireland — without any issues relating to the waste fittings or connections. In this case, it appears the problem arose from the way the waste and hose were installed rather than from the components themselves.

As our correspondence shows, we did our best to support you at every stage: responding quickly, asking for photos and videos to correctly identify the fault, and offering to send a replacement hose at minimal cost even though the original part was damaged during installation. Unfortunately, once a part has been damaged by a third-party plumber, it falls outside our warranty and quality control, which is why a small replacement fee was requested.

We completely understand how frustrating it must have been to deal with delays and repairs, and we truly regret the inconvenience caused. While this issue wasn’t due to a manufacturing or compatibility fault, we genuinely appreciate your feedback and will continue to review our communication to make sure installation guidance is as clear as possible for all customers.

We’re glad you were eventually able to get your sink installed and hope you’re now enjoying it as intended. If there’s anything further we can assist with, please don’t hesitate to contact our customer care team directly — we’re always happy to help.

"Update", I have checked our email servers and can see no email regarding any new issues reported by yourself, if you are having any further problems please communicate to our customer services team as you did previously.

Kind regards,
Nathan
Customer Support Team

5぀星のうち5の評䟡

I'm absolutely delighted with the


I'm absolutely delighted with the quality of the renaflow sink, the gunmetal grey finish is sleek and contemporary - what stands out most are the well thought out features built into the sink. From the generously sized bowl to the clever drainage design and include accessories.

Mark was a great help throughout with our queries, so we would definitely recommend him.

2025幎9月10日
自発的なレビュヌ
5぀星のうち5の評䟡

Got my Renaflow sink delivered

Got my Renaflow sink delivered and installed, love the quality. We have used it as a family for around 8 weeks and are enjoying it. The pull out tap is a definite bonus when it comes to washing plates. Instruction manual was very straightforward and outlined in detail which steps to take whilst installing and for after care.

2025幎8月5日
自発的なレビュヌ
5぀星のうち1の評䟡

Professional Installer Honest review

Sink arrived in good time and well packed and straight forward to assemble the sink is pressed from a good grade metal but the tap and glass rinse parts are cheap and badly spray painted which has resulted in the peeling of paint and glass rinse has continual water dripping after 6 weeks of limited use
Installation into worktop is difficult due to the box the tap is connected to protrudes close to the edge of the sink which is a design fault which results in the worktop having to be cut within a millimetre as water will get in the back behind the tap and once the silicone mastic fails it will water damage the worktop and base unit
The tap control has no thermostatic control over the hot water which can be dangerous for scolding the 2 way diverter is a good idea for the waterfall feature but is of little use if you have low water pressure as the pipe bore supplied will only give you the water required if your supply is pumped pressure
The sink is nice and deep and wide and the accessories useful but the depth is poor and the tap curve does not aim central to the sink unless angle to the left or right or pulling on the adjustable head which will not work if you store stuff in the cupboard bellow as the weigh adjustment is hard to navigate to get the hose to pull to tap head back into position
I have installed for customers many of these sinks and the all are made in China and can be purchased from fifty to two hundred and fifty pounds online they just arrive with different company names on the box so five hundred from this company is expensive
I did check this company out and its a one man band operation using a virtual office address does not reply to issues I did this review at request of customers and do not need a reply from this company with the usual we do not know you we did not sell to you we did not get your email please get in touch with us glad to help even though no customer service or contact phone number which tells you all you need to know
It is your choice and your money but i would advice using a branded company and if you want this same sink it is cheaper elsewhere your paying extra for the box
This review was done over a six week period I usually wait 6 months
I would like to see reviews with photos and proof of purchase as many reviews are the same and supplied by family and friends to promote the seller or supplied ten minutes after opening the box or after installed so please wait a while to give an accurate review as it will help buyers and sellers equally

The review supplied is based on 44 years of fitting experience of the products and not a personal attack
The product should have more detail regarding low pressure issues how would the customer know what they are buying
The quality is not great apart from steel thickness every thing else attached is not
If have fitted many cheaper sinks of equal quality
One man band refers to you holding all the instruments as all I can do is screen shot my enquiry along with 3 other customers doing the same and then you denying ever receiving contact
So the resolve this issue on you website publish your phone number and your address to make yourself more transparent as I am sure customers would prefer to talk about your product and their issues or your expert installation advice when required I am sure there is no reason not to supply this information

2025幎9月21日
自発的なレビュヌ
Vasken ロゎ

Vasken からの回答

Hi Dave,

Thank you for updating your review. We appreciate that you’ve taken the time to share your installation experience and understand that you have strong views based on your years in the trade.

However, for accuracy and transparency, we’d like to clarify several key points for readers:

📌 Order & Communication

You purchased from us on 2nd April 2025, and we have carefully reviewed all correspondence records.
We can confirm that no messages, emails, or support requests have ever been received from you or from anyone on your behalf prior to this review being posted.

Had we been contacted, we would have been more than happy to resolve any issues under warranty or provide technical advice regarding installation and water pressure setup.

We remain fully available to help if you wish to reach out through our official contact channels.

🧰 Product Details

Our sinks are not generic imports or rebranded products.
They are produced to our own specification with upgraded materials, fittings, and aftercare support.

While we understand comparisons to lower-priced products found online, these may look similar but are not equivalent in build quality, certification, or warranty cover.

If any part of your sink (such as the tap or rinse unit) has a fault, this would be covered under our warranty — we simply need to be made aware to assist.

💬 Comments About Our Business

Your statements suggesting that we are a “one man band using a virtual office” and that we “do not reply to issues” are incorrect.
We are a registered UK business with a dedicated support team, and our contact details — including email and postal address — are clearly published on our website.
All genuine enquiries are responded to promptly.

☎ Transparency & Support

We welcome direct communication from any customer who has a concern or needs assistance.
Our preference is always to resolve matters quickly and professionally through the proper channels rather than in public review threads.

We appreciate your feedback and respect your right to share your opinion, but we also want to ensure the information presented is accurate for the benefit of future customers.
If you wish to discuss your concerns further, please don’t hesitate to contact us directly.

Kind regards,
Carl
Orders@vasken.co.uk

5぀星のうち1の評䟡

Avoid the Vasken Sink: Terrible Quality and Overpriced


I paid £500 for this sink and regret every penny. After completing our renovations, we didn’t start using it until January this year. Within just a few weeks, we noticed scratches on the surface. At first, I thought it might just be a protective film that needed peeling off, but unfortunately, it turned out to be the sink’s paint itself coming off.

Due to family health problems, I couldn’t raise the issue immediately, so I contacted the company about eight months after purchase. Their response? They dismissed it as “normal wear and tear.” For something that costs this much, it’s unacceptable for the surface to start degrading so quickly.

Not only does the finish wear off, but the sink itself is also impractical to use. The tap design is uncomfortable and more of a hassle than a convenience. Overall, the quality is shockingly low given the price.

Please don’t waste your money. This sink is not worth it at all. You’d be far better off buying something cheaper and sturdier from IKEA or elsewhere. At least then you’ll get value for your money.

2025幎8月31日
自発的なレビュヌ
Vasken ロゎ

Vasken からの回答

Thank you for taking the time to leave a review — we’re genuinely sorry to hear that you’re unhappy with your sink.

However, for the sake of transparency, we would like to clarify a few key points.

You contacted us over eight months after purchase, once the sink had already been installed. During our discussions, you confirmed that the installation had not followed the fitting instructions provided. Unfortunately, incorrect installation can lead to surface wear or damage that wouldn’t be considered a manufacturing fault.

Despite the accessories being damaged through use, we still sent replacement parts entirely as a goodwill gesture — at no cost to you.

We also note that you attempted to raise a chargeback through your card provider; this was reviewed and declined by them, confirming that the product was supplied as described.

Our aim has always been to support you fairly and reasonably, and we regret that despite our efforts, you remain dissatisfied.

We take pride in the quality of our products, which are enjoyed by many long-term customers. However, we understand your disappointment and are still happy to review the situation again should you wish to provide any further information.

Kind regards,

5぀星のうち5の評䟡

Renaflow sink

Really happy with my Renaflow sink! It looks great in my kitchen and feels solid and well-made. The installation was simple with no fuss, and the drainage has been smooth with no problems at all. It’s definitely added to both the look and practicality of my kitchen, and I think it’s great value too. I’d highly recommend it.

2025幎9月12日
自発的なレビュヌ
5぀星のうち5の評䟡

Superb customer service from Ash and


Superb customer service from Ash and the team
Very pleased
Cannot fault
Highly recommend

2025幎7月3日
自発的なレビュヌ
Vasken ロゎ

Vasken からの回答

Hi Alex
Thank you for taking your time out to review us. We are glad to be of service!.

Best Regards
Carl
Customer Support Team
Vasken

5぀星のうち1の評䟡

Bought a Renaflow luxury


Bought a Renaflow luxury multifunctional sink for my new kitchen as wife and kid really liked the look and feel and features. The cost is £499.

Its been a month, But the paint and the beautiful looking color started peeling off on controls and surface of the sink. This is really unacceptable for the hefty price I paid and the quality.

I emailed the vasken team with pictures of the sink and controls. But received no response.

I am really disappointed and the never expected such a poor quality for that price.

Stay away from Vasken and multifunctional sink

Thanks,

2025幎3月17日
自発的なレビュヌ
Vasken ロゎ

Vasken からの回答

Hi, thank you for sharing your feedback, and we're truly sorry to hear about the issues you've experienced with your Renaflow sink. We completely understand your disappointment, especially given the expectations at this price point.

However, we've thoroughly checked our records and unfortunately have not been able to find any emails or messages from you regarding this matter. We want to make this right for you—could you please contact us directly, or resend your original message with photos so we can assist you as quickly as possible?

We value your satisfaction and would appreciate the opportunity to resolve this properly.

Kind regards,

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