Vault Health レビュー 1,573

We needed my husband's test results as everyone else had received them and he had not. We called and got right through without all the normal rig-a-m-roll you usually get when calling now a days. We spoke with a pleasant young lady named , Jo Alice, she found his negative results right away and put our mind a ease.
Thank you for having such a pleasant young lady in your employ.
Darryl E. Bunn and Jo Ann Bunn
651-451-1962

Miriam talked me through several issues that were stopping me from getting my test kit. She guided me through steps while we were on the phone together and was very helpful

Fabulous quick service and resolution to my issue.

My experience with Vault was incredible. The staffs were extremely helpful and courteous. The facility was kept clean, and every effort was made to prevent the spread of covid by giving new masks and sanitizing the table as soon as people finished using them. I mistyped incorrect information and called the service-line a few hours later when I realized my mistake. I was immediately greeted by kind employees who assisted me with my mistyped information without difficulty.

As an 80 year old, got stuck at a point on the website. One quick phone call to the posted number and a very friendly and knowledgeable person guided me through the process. Well done.

Briana helped solve my problem and was courteous. thank you!

Today I did my weekly covid test for work and was left in the waiting from for close to 20 minutes, I had to call the customer service for her to return to my zoom call. When she finally did come back she did not even apologize, this was unacceptable as I have been completing this testing weekly and have always finished within 10 minutes.

Chantelle R. was great!

Fast, simple, and easy testing. Doctors and customer support were a pleasure to work with.

Professional, joyous and a great help! Thank you!

I had received a saliva test kit and found out that the FR# was invalid, so I contacted Vault Health to see what was wrong. Within a few mins they had gotten back to me and had my issue fixed so I could continue with my test. Thank you for being so efficient in your customer service!

My agent, Jill, was very professional and helpful. The reason I gave it 4 stars was because it took a while to get my issue of a non-registered test kit resolved, and required a call-back from the agent. Took over 30 minutes. I know that this was not her fault, as she was waiting on an answer from her team. But she did follow up ASAP.

Always great customer service! Thanks

Briana was very helpful and polite about my needs. She didn’t immediately have a solution for my issue, but was able to find a solution and help me out. She made my experience very pleasant.

I thought Shameka was great, she asked all of the right questions and addressed the reason for my call, she is a great custom service professional.

We live in NH, where the Vault at home COVID tests are sponsored by the Dept of health. I had ordered tests before for my family of 4 and when I went to reorder for my family the kid accounts kept prompting me to add a credit card for payment. I reached out to customer service and was quickly helped out with tests ordered for me. Communication time and responses were fabulous. Thanks