I had an issue with the diesel heater in my van that was still under warranty. I feel like I am a competent mechanic, so I began trouble shooting. Contact was made with Velit and somebody actually c... もっと見る
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Raleigh at Velit was soooo helpful with the error I was getting on my heater. First walking me through a few troubleshooting steps via phone then letting me come to their shop for some hands on help.... もっと見る
I purchased a gas heater back in 2024 - the cleaning straw was not included with the heater at that time. I called and spoke to a nice customer service representative who sent me a free cleaning straw... もっと見る
AC arrived with a bad control board, replacement was not shipped when promised, replacement board arrived, installed and then the evaporater fan immediately failed. Slow to refund. I will never i... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are a group of engineers who enjoy van life and join together with the sole goal to build what our community truly needs. Designed by Ourselves Our products are engineered from the ground up to withstand the extreme environment and vibrations on the road and off-road. Built for Ourselves All of our products only use high-quality and test-proved components. Run by Ourselves We know how frustrating it is to have a failed component on the road. If we can not fix your problem remotely within two days, we will send you a replacement unit/component immediately (Parts will be provided at cost price outside of the warranty period). Locally Based We design and test our products here in Seattle, WA.
連絡先
801 SW 16th St, 98057, Renton, 米国
- +1 (425) 678-2167
- support@velitcamping.com
- velitcamping.com
4.3
優良
254件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 38％に回答しています
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この企業のTrustpilot 利用方法
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Efficient 12 Volt AC…
Great shopping experience with the Velit website. I was able to get my AC within a week or so. I used the DIYvan roof adapter/seal to reinforce the attachment to the roof. Such a great adapter! So far, the unit has worked great, connected to my 600 amp Victron lithium Batteries. Advertised numbers are similar to what I am experiencing, Averaging around 500 W In the peak of Arizona summer. Very pleased with the unit so far. I anticipate this being helpful mostly in the evenings when off grid and to supplement the vans front AC when driving. Thank you, Velit, For manufacturing such a well-made/engineered product!
2024年5月18日
Cool!
Very securely packaged. Easy installation. Air conditioner works great in our camper.
2024年5月18日
Great AC unit
Great AC unit! Finally one made for a van. I build vans and this AC is the only brand I’ll be using now. I installed a Dometic RTX2000 a few months ago in a van and it was terrible compared to this one; had to modify many of the parts to install it in a van and the hole in the roof had to be bigger than the standard 14”x14”. Flash forward to installing this Velit AC and wow, big difference! Simple install, no modifications whatsoever, AC works seamlessly. Half the price of the Dometic and a much better product as well. Highly recommend this rooftop AC.
2024年5月9日
Does as expected
Does as expected. My only issue is the unit was on back order and I didn’t find out until two weeks after I ordered it. It would be hard to recommend if the communication on those type of situations don’t improve. Don’t get me wrong I love my air conditioner though.
2024年5月9日
Velit 12V AC 2000R unit not cooling out of the box
Velit 12V AC 2000R delivered March 22, 2024 & installed June 1, 2024. After install, unit did not cool, figured the freon may have to settle so tried again in 12 hrs. No cold air. Temperature of the coils was room temperature. Customer service idea was a bad O ring and I should find someone to come out and fix it. I bought a $1,750 AC and got a roof vent fan instead. I am beyond livid.
2024年6月1日
自発的なレビュー
Works well as advertised with easy instsllation.
The installation was easy converting a Maxxair fan to Velit AC unit, and the operation has been perfect so far and very effective at cooling my high roof Sprinter 2500.
2024年4月2日
Fuse blocks and fuses missing
The shipment was sent minus the fuse blocks and fuses at the unit. Cannot complete my installation.
Ben sent replacement parts. I will pick them up tomorrow. Thanks Ben.
2024年5月20日
Velitcamping からの回答
I apologize for the inconvenience. Please reach out to support@velitcamping.com and we will make things right as soon as possible.
There are no insulation instructions.
I can’t review the product yet because it’s not installed yet. However, the directions for installation are essentially nonexistent. So this rating is for instructions. There should be good written instructions plus videos plus customer service support if needed.
2024年3月23日
Velitcamping からの回答
Hi Chris, thanks for your feedback and we are constantly working on our instructions to provide a better experience. You are refer to this video for installation https://www.youtube.com/watch?v=YyDCp1hbP6k. If you encounter any issue, feel free to contact us at support@velitcamping.com or call 4256782167.
All in one 12v ac unit very easy to…
All in one 12v ac unit very easy to install and great value
2024年3月27日
The heater took a couple of days to…
The heater took a couple of days to install then I couldn’t get it to work. I was so upset I couldn’t even be around it for the next day. A couple days later I tried it again and it started and seemed to work fine then it wouldn’t work again I thought it was the thermostat but can’t prove that the instructions were not clear. I would like to have had better results
2024年2月19日
Velitcamping からの回答
Hi Arthur, I apologize for the inconvenience. Please reach out to support@velitcamping.com and we will make things right for you.
It’s cooling power is great easy to…
It’s cooling power is great easy to operate and quite give my sprinter van a comfortable ride for my grandkids
2024年3月6日
Haven't had a chance to test it out…
Haven't had a chance to test it out really good. So far gets cold and blows really well! Easy installation. Very nice air con.
2024年3月13日
Diesel Heater Upgrade
I just replaced my diesel heater with the Velit Gasoline Heater, it is definitely an upgrade. I no longer have to carry diesel and the fuel pump tick is not noticeable. I also tested the temperature control that shuts off the heater at 3 degrees past the set point and starts again at 3 degrees below the set point. I would recommend this heater for any RV that runs on gasoline.
2024年4月2日
自発的なレビュー
This is a first rate company.
Everything from ordering to delivery was great. I had one question about items packed and I got a response right away (I'd misplaced the gasket as it turns out). I'm still in the midst of installation.
2024年2月5日
Good quality kit with and reliable startup
Product came on time, Velit had good communication. Everything was exactly as expected.
2024年1月22日
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