My shoes did eventually come. But they took nearly 3 weeks and the communication was awful. Despite looks, it's actually a French company with products shipped from France. This made me concerned the... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Item arrived as described and site prices are good. Don't cover VAT on UK purchases which wasn't particularly clear but had been expected from other review and is in their FAQ. Courier (Parcelforce)... もっと見る
Received new 2026 MET Trenta 3K Carbon MIPS helmet. It took some time to get it, but this was expected since it was coming from France. The price point made it worth the wait. Will definitely do more... もっと見る
企業が回答しました
The product I bought is as expected for a very attractive price. The box my order was delivered in was in rough shape, though, so maybe be careful about which shipping service you choose, if you order... もっと見る
企業が回答しました
企業情報
当該企業による記述
The best bicycle brands at low prices all year round. Vélo-Store fast delivery. Road, MTB, Gravel, BMX and Urban equipment on Vélo-Store. Express delivery. Secure payment.
連絡先
フランス
- velo-store.shop
3.5
まあまあ
104件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Super fast shipping
2026年3月30日
Velo-Store からの回答
Dear customer, thank you for sharing your feedback with us.
We appreciate your support and look forward to serving you again!
Love the product and it came in sooner…
Love the product and it came in sooner than I thought it would considering it shipped internationally.
2026年4月6日
Velo-Store からの回答
Thank you for sharing your positive experience with us!
We look forward to serving you again soon.
À fuir absolument !
À fuir absolument !
Après les vacances de Noël,je voulais profiter "du blanc": ces promotions en début d'année sur le linge de maison. Des articles de la marque française Béquet me plaisent,et j'achète une parure de lit pour moitié prix,SOIT 54€.
4 mois après,je n'ai toujours rien reçu. Le colis est bloqué je ne sais où,soit -disant. Bref, belle arnaque !!
2026年4月6日
自発的なレビュー
Velo-Store からの回答
Bonjour,
Sachez que nous avons bien pris en compte votre avis et noté la problématique. Soyez assuré que nous faisons notre maximum pour que cela ne se reproduise plus.
Nous sommes désolés d'apprendre que nos produits/services n'ont pas répondu à vos attentes.
Votre satisfaction est importante pour nous et nous aimerions en savoir plus pour résoudre ce problème.
Merci de bien vouloir contacter notre service clients à customer@spacefoot.com (en précisant votre numéro de commande)
afin que nous puissions trouver une solution.
Excellente journée,
L'équipe service client Spacefoot
Good communication- shipping was…
Good communication- shipping was affordable and product was packed perfectly.
2026年3月25日
Velo-Store からの回答
Thank you for sharing your positive experience with us!
We look forward to welcoming you back to our store soon!
Sent wrong item
Sent wrong item
Filled out return
I need a new helmet and it’s been 3 days and I can’t get the right helmet until I return the wrong one you sent me
Horrible
2026年3月18日
Velo-Store からの回答
Hello Mr. Simkin,
Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.
To resolve your issue and ensure your satisfaction, we have sent you an email.
We hope you will read it and that our approach will allow you to have a more positive customer experience.
If you would like to contact us again through another channel, please do so at customer@spacefoot.com (please include your order number again).
Have a great day,
The Spacefoot Customer Service Team
Happy with 2026 MET Trenta 3K Carbon Helmet Purchase.
Received new 2026 MET Trenta 3K Carbon MIPS helmet. It took some time to get it, but this was expected since it was coming from France. The price point made it worth the wait. Will definitely do more business with Velostore.
2026年3月15日
自発的なレビュー
Velo-Store からの回答
Thank you for sharing your positive experience with us!
We are delighted to hear that you are satisfied with the quality of your 2026 MET Trenta 3K Carbon MIPS helmet. Your feedback encourages us to maintain our commitment to excellence in all our products.
We look forward to serving you again soon!
I am amazed by how unsatisfactory your…
I am amazed by how unsatisfactory your reply is. You are unable to tell me what the model of the hub is. Your listing does not tell what the model of the hub is. The receipt does not tell me what the model of the hub is. How can your company function with that level of incompetence?
I wrote to you several hours after the order was placed in an attempt to allow you to stop the shipment if it was not the correct item. Apparently though, the shipping department is well run, and works efficiently. It’s too bad that the rest of the company is not on the same level.
I will open the package when it arrives because it may be what I ordered. If it isn’t, then I will return it. I cannot understand why you don’t know what you are selling. If the photograph in your listing could have been taken from a better angle I could have known what hub it was, but since the left side of the hub is not visible, it could be a CS-RF3 or it could be a CS-RK3. It is impossible for me to tell.
Furthermore, when I shopped online for the CS-RF3 hub, your listing appeared with a price of $127. However when I added the item to my cart the price went up to $143.61. I looked at your listing today, and the price has dropped to $118.27. So I appear to have paid $25.34 more for it than what you are selling it for today, and $16.61 more for it than it was advertised for on the day that I bought it. I think that you ought to refund me at least $16.61 to match the price that it was advertised for on the day that I bought it. I’d be more pleased if you gave me a $25.34 refund to give me the current price that it is listed at today.
I don’t dislike you or your company, but I hope that you will look seriously at the points that I have raised in this email, and take steps to improve what you do. You’ve obviously done a lot of work to create your business, but unless you can address the kinds of concerns that I have pointed out to you, you will not have any repeat customers. Depending upon how you handle this transaction for me, I will either be a customer again in the future, or I will never deal with you again. We all make mistakes. The question is, what do we do after we have made a mistake?
Post script: Velo-store refunded me 20 euros. It was a nice gesture, and I do appreciate it. They have not explained how they managed to list the hub without saying exactly what model it was, or how it is that were not able to tell me what model they shipped. It has all turned out well in the end. Velo-store is not a scam, and I will do business with them again--cautiously. I hope that they will become more transparent about the fact that their prices are in a constant state of flux. I hope that they be more diligent about including all important information and specifications in their listings.
2026年3月5日
Velo-Store からの回答
Hello Mr. Rasmussen,
Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.
To resolve your issue and ensure your satisfaction, we have sent you an email.
We hope you will read it and that our approach will allow you to have a more positive customer experience.
If you would prefer to contact us through another channel, please do so at customer@spacefoot.com (please include your order number again).
Have a great day,
The Spacefoot Customer Service Team
Velo-Store からの回答
Thank you for taking the time to share your feedback with us.
We look forward to welcoming you back to our store soon!
Velo-Store からの回答
Dear customer, thank you for your kind feedback!
We are delighted to hear that the quality of the product met your expectations. Your satisfaction is very important to us and motivates us to maintain high standards.
Wishing you a wonderful day! 😊
Great communication during the delivery…
Great communication during the delivery process.
Great product, I purchased as a gift for me husband and he was surprised in how light the pedals are, the good instructions about how to ensamble and connect to the bikes computer.
I highly recommend this product.
2025年12月18日
Velo-Store からの回答
Thank you for taking the time to share your experience with us.
Have a wonderful day! 😊
Placed my order and it was supposed to…
Placed my order and it was supposed to be delivered before Christmas…..it did not arrive yet and it is 12/25/25.
2025年12月25日
Velo-Store からの回答
Hello Sandy Thiebe, we are sorry to hear that you have experienced issues with the delivery of your parcel.
This does not meet our usual standards. Could you please contact us at customer@spacefoot.com with your order number to clarify the situation? We will also contact our carrier to prevent similar errors in the future.
Thank you for your patience.
Have a great day,
The Spacefoot Customer Service Team
Ordered child’s bike in November for…
Ordered child’s bike in November for latest given delivery of the 6th of December. Bike was not in stock, ask for refund and none given, shipped then after multiple customer enquires, blocked in French postal shipping over 30 days later and still no progress, disappointed child for Christmas, do not rely on dates given or customer service to resolve.
2025年12月19日
自発的なレビュー
Velo-Store からの回答
Hello Ms. Lanigan,
Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.
To resolve your issue and ensure your satisfaction, we have sent you an email.
We hope you will read it and that our approach will allow you to have a more positive customer experience.
If you would prefer to contact us through another channel, please do so at customer@spacefoot.com (please include your order number again).
Have a great day,
The Spacefoot Customer Service Team
My order was on time and exactly what I…
My order was on time and exactly what I was expecting.
2025年12月5日
Velo-Store からの回答
Dear customer, thank you for sharing your feedback with us.
Wishing you a wonderful day and looking forward to serving you again!
Velo-Store からの回答
Hello Mr. Wadeson,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to resolve your issue and ensure your satisfaction, we have sent you an email.
We hope that you will be able to read it and that our approach will enable you to have a more positive customer experience.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com
(please specify your order number again).
Have a great day,
The Spacefoot customer service team
Velo is awful
It has been almost a month, and I still have not received my item. I live in the USA, and FedEx said that have tried to contact Velo multiple times with no response to try to get my package cleared my customs. Please do yourself a factor and purchase through a more reputable vendor. I now just want my money back.
2025年10月11日
自発的なレビュー
Velo-Store からの回答
Hello,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us, and we would like to learn more in order to resolve this issue.
Please contact our customer service department at customer@spacefoot.com (specifying your order number)
so that we can find a solution.
Have a great day,
The Spacefoot customer service team
Gear as advertised
The color of bike saddle bag matched perfectly with the picture on the website.
2025年10月2日
Velo-Store からの回答
Hello! Thank you Johannes for your review and for your loyalty!
We're thrilled that you enjoy our products.
Feel free to visit Spacefoot sites regularly!
New arrivals and great deals are daily!
The Spacefoot Customer Service Team
Fast shipping
2025年9月23日
Velo-Store からの回答
Hello Matthew,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
Satisfied
The product I bought is as expected for a very attractive price. The box my order was delivered in was in rough shape, though, so maybe be careful about which shipping service you choose, if you order a delicate item (which I did not, so no issue for me).
2025年8月27日
Velo-Store からの回答
Good morning,
We are pleased that you found your experience satisfying and we would be delighted to receive further feedback on how we can further improve our service.
We hope to satisfy you again soon,
Have a great day and see you soon! 😀
The Spacefoot Team
Very fast shipping to the States and an…
Very fast shipping to the States and an amazing staff! I will be ordering again from them particularly.
2025年8月20日
Velo-Store からの回答
Hello Robert,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
love the slick feel..😊
you have the tire that I really need ..and at a good price..I wish I lived in France then the delivery time would be way shorter..😁
2025年7月18日
Velo-Store からの回答
Hello John,
We're delighted that you like our products and thank you for your positive feedback. Please know that we do everything in our power to offer you the most competitive prices.
We're delighted that you enjoyed your experience.
We hope to see you again soon!
Have a great day 😘
The Spacefoot Customer Service Team.
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