My shoes did eventually come. But they took nearly 3 weeks and the communication was awful. Despite looks, it's actually a French company with products shipped from France. This made me concerned the... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Update September 15: After two months, NO WHEELS and NO REFUND. Multiple email exchanges with Velo Store have been useless. Worst Retailer Ever. Don't be a fool--shop somewhere else. I ordered... もっと見る
Item arrived as described and site prices are good. Don't cover VAT on UK purchases which wasn't particularly clear but had been expected from other review and is in their FAQ. Courier (Parcelforce)... もっと見る
Received new 2026 MET Trenta 3K Carbon MIPS helmet. It took some time to get it, but this was expected since it was coming from France. The price point made it worth the wait. Will definitely do more... もっと見る
企業が回答しました
企業情報
当該企業による記述
The best bicycle brands at low prices all year round. Vélo-Store fast delivery. Road, MTB, Gravel, BMX and Urban equipment on Vélo-Store. Express delivery. Secure payment.
連絡先
フランス
- velo-store.shop
3.5
まあまあ
104件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I could only find this bike computer…
I could only find this bike computer internationally, but their service was 100% better than three failed domestic purchases. Hope to install and try out this item soon.
2025年6月26日
Velo-Store からの回答
Hello Randal,
Thank you for your positive feedback! We are delighted to hear that you are satisfied with your shopping experience and with our products. Your satisfaction is what drives us to offer you the best collections. Come back soon to discover what's new ;)
Have a nice day! 😀
The Spacefoot customer service team
Great price point and was a rare item…
Great price point and was a rare item that they had in stock .
Great to deal with
Highly recommended
Delivery/Carrier very slow but not the fault of the seller but would be nice to be able to select and pay a higher price for a faster delivery
2025年5月30日
自発的なレビュー
Velo-Store からの回答
Hello,
Thank you for your positive feedback. Rest assured that we are doing everything possible to offer you the best products at the most competitive prices.
We're glad you enjoyed the experience.
Hope to see you again soon!
Have a great day 😊
The Spacefoot Customer Service Team
Velo-Store からの回答
Hello ,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with your shopping experience and our products. Your satisfaction is what drives us to offer the best collections. Come back soon to discover the latest additions ;)
Have a great day!
The Spacefoot Customer Service Team
Velo-Store からの回答
Hello Mister McKay,
Please know that we have taken your opinion into account and noted the problem. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to solve your problem and bring you satisfaction we have sent you an e-mail.
We hope that you will be able to read it and that our approach will allow you to have a more positive customer experience.
However, if you wish to contact us by another means we invite you to do so via the address customer@spacefoot.com (again specifying your order number).
Have a great day,
The Spacefoot customer service team
Velo-Store からの回答
Hello,
Thank you for your positive feedback. Rest assured that we are doing everything possible to offer you the best products at the most competitive prices.
We're glad you enjoyed the experience.
Hope to see you again soon!
Have a great day
The Spacefoot Customer Service Team
Pas de.nouvelles depuis 1 mois que j'ai…
Pas de.nouvelles depuis 1 mois que j'ai commandé mon axe de roue alors que le paiement a ete effectué.
Ça sent l'arnaque.
2024年12月9日
自発的なレビュー
Velo-Store からの回答
Bonjour Karine, nous sommes navrés d'apprendre que vous ayez rencontré des difficultés avec la livraison de votre colis.
Cela ne reflète pas nos standards habituels. Pouvez-vous nous contacter sur l'adresse customer@spacefoot.com en précisant votre numéro de commande afin de comprendre la situation ? Nous allons également solliciter notre transporteur afin de ne plus rencontrer ce type d'erreur.
Merci pour votre patience.
Bonne journée,
L'équipe service clients Spacefoot
VAR tire levers arrived promptly
The VAR tire levers arrived pretty promptly, esp considering they were shipped from France. Are of great quality as VAR tools usually are.
2024年12月3日
Velo-Store からの回答
Hello Stan,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with your shopping experience and our products. Your satisfaction is what drives us to offer the best collections. Come back soon to discover the latest additions ;)
Have a great day! 😀
The Spacefoot Customer Service Team
I'm happy with the product I ordered
I'm happy with the product I ordered. Delivery was faster than I expected for an overseas order. However the packaging was not good and my item arrived a little bent.
2024年11月28日
Velo-Store からの回答
Hello,
Thank you for your positive feedback! We are delighted to hear that you are satisfied with your shopping experience and our products. It is your satisfaction that drives us to offer you the best collections. Come back soon to discover the new products ;)
We have taken your comments into account and we will strive to make improvements accordingly.
Have a great day! 😀
The Spacefoot customer service team
Velo-Store からの回答
Hello Rene,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with your shopping experience and our products. Your satisfaction is what drives us to offer the best collections. Come back soon to discover the latest additions ;)
Have a great day! 😀
The Spacefoot Customer Service Team
Experience and price very good
Experience and price very good. Worth the longer than normal shipping time since item was shipping from France. Saved over $40 for exact same item from Amazon.
2024年11月14日
Velo-Store からの回答
Hello Philip,
We sincerely apologize for your negative experience. The Spacefoot team strives to offer you the best, both in terms of products and customer experience. We regret your dissatisfaction.
However, if any of the products subject to return is non-compliant or defective, upon validation by our customer service, you will be entitled to a return with a prepaid label. Otherwise, the return for an exchange will be at the customer's expense as specified in our terms and conditions of sale.
Please feel free to contact us for further information.
Wishing you a good day,
The Spacefoot Customer Service Team
Received a defective item and have had…
Received a defective item and have had ZERO success trying to get authorization to return the item. I guess I am stuck with their JUNK
2024年11月11日
自発的なレビュー
Velo-Store からの回答
Hello,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
From ordering to delivery the…
From ordering to delivery the transaction was easy and fast.
2024年10月22日
Velo-Store からの回答
Hello Tom, thank you for the support! 💪💪💪
We're doing our best to provide our customers with unforgettable moments. Feel free to try the experience again!
The entire Spacefoot customer service team wishes you a good day 😊
Clueless
When I asked for confirmation the part I received was compatable with original OEM I was told they didn’t know and couldn’t help.
2024年10月22日
Velo-Store からの回答
Hello Randall,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Received the wrong product and can’t…
Received the wrong product and can’t return it to the UK.
2024年10月21日
Velo-Store からの回答
Hello,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Velo-Store からの回答
Hello Steve,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with your shopping experience and our products. Your satisfaction is what drives us to offer the best collections. Come back soon to discover the latest additions ;)
Have a great day! 😀
The Spacefoot Customer Service Team
Ordered a flashlight that looked like…
Ordered a flashlight that looked like it was arm length in a video, it's the size of a keychain.
2024年10月23日
自発的なレビュー
Velo-Store からの回答
Hello Žarko,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Excellent prices and fast shipping
Good selection, excellent prices and fast shipping. Highly recommended, will shop here again.
2024年9月23日
Velo-Store からの回答
Hello Tom, thank you for this review!
It's very encouraging for the Spacefoot teams!
And especially, thank you for noticing the quality-price ratio we strive for every day!
Customer satisfaction is one of our priorities! 😀
The Spacefoot Customer Service Team
Velo-Store からの回答
Hello Peter,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
Don’t. Just don’t!
Oh dear. Ordered 4 tyres and 4 inner tubes from Velo-store. Ok they’re in France so you half expect snail mail, although shipping was actually quite expensive. 4 weeks later, still no sign of my package so I check my Velo-store account. They’ve given my shipment a FedEx tracking number. I check on the FedEx website and the tracking number doesn’t exist.
So I email below-store who reply same day to say the stuff I ordered is no longer available and I’ll receive a refund within 5 working days !
Strange how it took an email from me to initiate the the truth of the no stock issue and a refund.
This is my first and last time I’d consider buying anything from this outfit. They’ll happily take your money but that appears to be all they actually do !
2024年8月21日
自発的なレビュー
Velo-Store からの回答
Hello Sacha,
We are sorry to hear that you have had difficulties with the delivery of your package.
This does not reflect our usual standards. Can you contact us at customer@spacefoot.com and give us your order number to understand the situation? We will also ask our carrier to avoid this type of error.
Thank you for your patience.
Have a good day,
The Spacefoot customer service team
Met my expectations
Ordered a new kickstand for my Benno e-bike. It arrived on time all the way from France! Even with shipping, the price was the same as it would have been from anywhere in the US--and all those places were out of stock.
2024年8月6日
Velo-Store からの回答
Hello Nathan,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
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