Excellent service from Adam, easy going, honest, & helpful feedback about the car (Golf MK5 GTI). no pressure to buy but on hand to provide answers to all my questions. Would deal with again. Highly r... もっと見る
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Had a really good experience buying my car from here. Staff were easy to deal with and not too pushy, which made the whole process simple. The car was exactly how it was described and in great conditi... もっと見る
Really helpful - had my finance sorted with a broker who I didnt realise was charging me £300 to use their services. Adam informed me of this and sorted out my finance for me with their inhouse financ... もっと見る
Buying an expensive Porsche 911 should feel exciting — and thanks to Max, it genuinely was. From our first conversation, he was down-to-earth, honest, and made the whole process feel effortless. N... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Velocity Autohaus, we take pride in offering a premium and personalized experience in the world of performance and luxury cars. With over a decade of expertise, we have built a reputation for our meticulous attention to detail, efficiency, and commitment to excellence. Our dedication to quality ensures that every vehicle we offer meets the highest standards, making us a trusted choice for enthusiasts and collectors alike. Our commitment to quality and customer satisfaction has led to a loyal client base, with the majority of our business coming from repeat customers and referrals. Once you work with us, we believe you'll understand why. We specialize in sourcing factory-original, low-mileage, high-specification examples of the most sought-after cars. Every vehicle in our collection is carefully selected, purchased directly from owners through trusted recommendations and repeat customers. Unlike many dealerships, we own every car in our inventory, ensuring that each one is ready for immediate ownership. Our in-depth knowledge of each vehicle allows us to provide detailed insights into its history, maintenance, and overall condition. We take the time to discuss each car’s care with its previous owner, so when you reach out to us, you can expect a thorough and transparent conversation about every aspect of the car you’re interested in. Due to the exceptional quality of our inventory, our cars naturally attract significant interest. As an exclusive boutique-style dealership, we operate by appointment only, dedicating our time to sourcing the finest vehicles, presenting them to the highest standards, and offering a personalized experience to genuine buyers. We look forward to helping you find the perfect car. Feel free to get in touch with us to discuss your requirements.
連絡先
Stanmore business centre , HA7 1BT, London, 英国
- 07981181476
- info@velocityauohaus.co.uk
- velocityautohaus.co.uk
4.6
優良
33件のレビュー
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Excellent service from Adam
Excellent service from Adam, easy going, honest, & helpful feedback about the car (Golf MK5 GTI). no pressure to buy but on hand to provide answers to all my questions. Would deal with again. Highly recommended.
2026年4月19日
自発的なレビュー
Adam is such an amazing person
Adam is such an amazing person. Very personable, handsome, respectful and friendly. He took his through the process and was extremely helpful. Will definitely be doing business with him again and also recommend him to our family and friends.
2026年4月13日
自発的なレビュー
Really helpful
Really helpful - had my finance sorted with a broker who I didnt realise was charging me £300 to use their services. Adam informed me of this and sorted out my finance for me with their inhouse finance team and was able to get my finance sorted and got me a better rate than the broker. Really would recommend to everyone
2026年4月8日
自発的なレビュー
No pressure to buy any cars
No pressure to buy any cars, let us look at the car freely. even let us go on a test drive alone as the car was a 2 seater.
Really helped us with the car, told us about the common faults etc
5 star service
2026年4月5日
自発的なレビュー
Good experience, would recommend
Had a really good experience buying my car from here. Staff were easy to deal with and not too pushy, which made the whole process simple. The car was exactly how it was described and in great condition. Everything was straightforward with no hidden surprises, and the whole process was quick and stress-free. Highly recommend!
2026年4月4日
自発的なレビュー
0 Stars
0 Stars - Absolute Nightmare Experience
I would strongly advise anyone to avoid this company. Two weeks ago, they won the bid for my car on Carwow, and it has been a complete disaster ever since. After initially contacting me to arrange a pickup, they cancelled at the very last minute. I then heard absolutely nothing for days. When they finally did get back to me, they suggested picking the car up between 8:00 PM and 9:00 PM—completely ignoring the fact that people actually work and have lives.
The lack of communication is staggering. I spent an entire week trying to reach them, but they intentionally ignored every single one of my messages and calls. It got so ridiculous that I had to use my work phone to call them; surprise, surprise, they picked up immediately when they didn't recognize the number.
To make matters worse, a representative named Adam lied to me over the phone, claiming that *I* was the one who cancelled the sale. This was a blatant lie, especially since I had been in constant contact with Carwow and the company itself confirming interest. They promised to pick up the car this Wednesday but never provided a time. I stayed in all day waiting, and once again, they ignored multiple phone calls.
I have now officially cancelled the sale and reported this unacceptable behavior to Carwow. They should not be allowed on the platform. All they have done is mess me about and waste my time. Save yourself the headache and go elsewhere.
2026年4月1日
自発的なレビュー
Velocityautohaus からの回答
Hi,
We’re sorry to hear that you feel this way, however we would like to clarify a few points.
We can provide a screenshot of the email received from Carwow confirming that the sale had been cancelled by you (as the seller), which is why we did not proceed further at that stage.
As a business, once we were notified that the sale had been cancelled, we moved forward and allocated our time and resources to purchasing other vehicles.
It’s also important to clarify that we are not contractually obligated to complete a purchase simply because a bid has been won — any purchase remains at our discretion.
With regards to collection, we did previously provide a time and date window, however you advised that you were working and unavailable at that time and is the reason we suggested coming later in the evening to collect the car, however as you declined this made scheduling more difficult
In terms of communication, we were in the process of updating our phone systems, which may have caused some temporary disruption. Our lines have now been fully updated — you will notice that our current contact number differs from previous listings (as shown on our AutoTrader adverts).
Additionally, in relation to your comments about Adam — he is part of the sales team and is not responsible for organising vehicle collections, so there may have been some misunderstanding in communication.
We always aim to provide a professional and efficient service, and it’s unfortunate that on this occasion there was a breakdown.
If you would like us to share the Carwow correspondence for full transparency, we are more than happy to do so.
Kind regards,
Velocity Autohaus
Velocityautohaus からの回答
Thank you for the kind words — really appreciate it! 😊
Glad we could make the process smooth and straightforward for you. If you ever need anything in the future, feel free to reach out.
All the best,
Velocity Autohaus
Arrived on time
Arrived on time. Very professional, quick valuation. Very reasonable price.
2026年3月23日
自発的なレビュー
Easy experience
Was a great experience with lovely customer service, rapid response times and all the information that I needed was there. I recommend this dealership especially if you’re looking for cars that are somewhat rare compared to your common cars.
2026年3月8日
自発的なレビュー
Velocityautohaus からの回答
Thanks mate, really appreciate the kind words! 😊
Hope you’re enjoying the XC40 — it’s a great car. If you ever need anything at all, just give us a shout.
All the best,
Velocity Autohaus
Adam was great
Adam was great, didn’t pressure us to buy the car or any of that warranty nonsense. Assured us that the car was in good working order and it really has been. Great young lad 👍
2026年3月7日
自発的なレビュー
Velocityautohaus からの回答
Glad to hear you’re happy with the car and the experience — that’s exactly how we like to do things. I’ll pass your kind words on to Adam 👍
If you need anything down the line, just give us a shout.
All the best,
Velocity Autohaus
Really cool guy
First of all, Adam is great lad - really helpful answered all my questions. Was very knowledgeable on the cars and did not pressure us to buy the car at all.
From the moment we contacted him we felt comfortable and he answered all our pesky questions 😂
Absolutely love our new Porsche 🏎️
2026年2月17日
自発的なレビュー
Great Car and Service
Adam was great! The car we got is in excellent condition and I'm happy with the whole buying experience.
2025年12月29日
自発的なレビュー
Great customer service
Great customer service - Adam was amazing to deal with. Real great guy, really humble and gave us great discount. I don't want to over do it but honestly he was really friendly and understanding. Seems like a very genuine guy, he explained to us that its a family run business. Great service and not to forget the car - very solid car in very good condition.
2025年12月10日
自発的なレビュー
Great experience buying a Golf GTI from…
Great experience buying a Golf GTI from Adam recently. There are always lots of questions to ask when buying an older car, or small issues to fix. Adam handled everything brilliantly and has gone the extra mile. Great car and a great buying experience. I don’t normally post reviews but these guys deserve it!
2025年10月19日
自発的なレビュー
VW Golf R
Bought a VW Golf R, no pressure during the process and very friendly
Went above and beyond with prep work.
Highly recommend
2025年10月1日
自発的なレビュー
Amazing guys
Amazing guys, bought my bmw from VELOCITY AUTOHAUS couple of days ago no issues fast and convenient.
2025年9月25日
自発的なレビュー
Very good experience
Very good experience, they're very professional in what they do and the car is just great
Recommend it
2025年9月25日
自発的なレビュー
F82 M4 - Adam - Top, Top Man!!
I just purchased an F82 BMW M4 from Adam at Velocity Autohaus. From the very start, Adam’s communication was on point, he answered all my questions throughout the process and nothing was ever too much. I first travelled down to see the car and the only day I get off is Sunday, Adam made sure he was available. Once I had reserved the car, Adam made sure he was available at 8:30 for me to travel and collect the car (there was even enough fuel in the car to get back). I had some questions post-sale and Adam came back to me with answers every single time. To some people, buying a £25k+ car is nothing but for me, this was a bucket list moment and Adam ensured this moment was truly memorable.
I 100% recommend this dealership. Thank you.
2025年8月28日
自発的なレビュー
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