Went to Velux as we wanted one stop shop from order to installation. Sales team initially very help and efficient but we did have to wait a week or so for details, but after that everything went ver... もっと見る
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Michela and Peter turned up on time and conducted their work in a neat and professional manner. They communicated clearly about what needed doing. They worked carefully in the room with no bumps on fu... もっと見る
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Really good service from start to finish from Velux Had help with finding the product number of my velux window and then buying an electric blind. Was recommended the installation service and com... もっと見る
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Was a pleasure to deal with velux, although the waiting time was longer than we would have hoped we do understand why. Communication was good, albeit not the easiest to get through to someone on the... もっと見る
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企業情報
当該企業による記述
VELUX is a leading global manufacturer of roof windows and solutions designed to enhance healthy living under the roof. Since 1941, we have been synonymous with quality and innovation, committed to improving living spaces through increased daylight, fresh air, and sustainable solutions. VELUX GBI (Great Britain & Ireland) is the market organisation responsible for commercial, operational and customer service activities across the UK and Ireland, operating as part of the VELUX Group.
連絡先
Woodside Way, Glenrothes , 英国
- 01592 778225
- customer.support@velux.co.uk
- velux.uk
4.6
優良
377件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Other companies need to get on board…
Other companies need to get on board with using video links to detail an issue. Significantly better experience and exactly what should be in place across the board. Kudos Velux …
2026年6月5日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Thank you very much for your fantastic feedback, Craig.
We’re delighted to hear that you found the video link approach so helpful—it’s something we’ve introduced to make it easier for customers to show and explain issues clearly, so it’s great to know it’s making a positive difference to your experience.
Your comment about this becoming standard practice across the industry really means a lot to us. We’re always looking for ways to improve, and feedback like yours helps reinforce that we’re on the right track.
Thanks again for taking the time to share your experience and for your kind words.
Superb customer service
We are so pleased to have a very competent professional to guide us through replacement of our products , the team member has been very helpful and informative he should be a valued team member.5*
2026年6月4日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Thank you for taking the time to share your experience. We’re so pleased our colleague was able to assist you with professionalism and clarity. Your positive feedback is truly appreciated.
Excellent customer service department
I have been trying to replace a broken part of my Velux blind, and the service I received has been outstanding. Very helpful, polite and knowledgeable. The parts have a 2 year warranty and they sent the parts I required swiftly and at no charge.
If only all customer service departments were like Velux.
2026年6月4日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
We really appreciate your review. It’s great to hear you received prompt, knowledgeable support. Thank you for sharing your experience.
motor issue
Hi We are an electrical company
we had an issue with a motor Ian from Velux
helped me out and is sending a replacement
many thanks
2026年6月4日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Thank you for your feedback. We’re pleased to hear that Ian was able to support you with the motor issue and arrange a replacement. We appreciate you taking the time to share your experience.
Great customer service
Great customer service, knowledgable and friendly! Gillian provided outstanding service and guidance with my enquiry, providing a solution that works perfectly - Thank you.
2026年6月3日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Thank you for the great review. We're thrilled that Gillian delivered outstanding, friendly service and helped you find the perfect solution. Your feedback means a lot to us.
Excellent customer service from Velux and local installer
Excellent customer service from Velux. Also local installer was on time, friendly, did excellent work and left the room very clean after completion.
2026年5月28日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Thank you so much for your wonderful review, Gordon.
We’re delighted to hear that you had such a positive experience with both VELUX and your local installer. It’s great to know the installation went smoothly and that the service was punctual, friendly, and left everything clean and tidy — exactly the standards we aim for.
Thanks again for taking the time to leave your feedback.
A first rate experience
A first rate experience. Logan J was patient, helpful and informative. He could not have resolved our issue with greater politeness, curtesy and understanding. Logan J is a great credit to Velux.
2026年6月2日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that you had a first-rate experience and that Logan provided such patient, helpful, and informative support.
We have share your kind words with Logan and the wider team—it will mean a great deal to them.
Thank you again for your recommendation and for choosing VELUX.
Great customer support and service
I had a small issue with a with a new window blind that started to get stuck after a few month installation. I contacted customer support and after a very detail conversation and video link, a new blind was ordered and was due to arrive when I was back home from a holiday. The delivery firm DX decided they where going to deliver it sooner which normally would not have been a issue. I contacted customer support and they sorted this out and the delivery was made on the agreed day. I have now fitted the new blind and the issue has been solved. This was excellent customer service from Velux. I would most certainly recommend Velux not only for their products but also their installation teams.
2026年5月27日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Thank you very much for your fantastic 5‑star review, David.
We’re delighted to hear that our team was able to support you from the initial issue through to arranging and delivering your replacement blind. It’s great to know that everything was resolved smoothly and that you’re now enjoying your product without any further problems.
We also appreciate your understanding around the delivery timing and are pleased the team could step in and ensure it was completed on the agreed day.
I’ll be sure to share your kind feedback with our customer support and after sales teams—they will be thrilled to hear your comments.
Thank you again for taking the time to share your experience and for recommending VELUX.
Spoke to Ian from the technical support…
Spoke to Ian from the technical support team discussed an issue regarding my VELUX. Identified problem which requires a technician visit to resolve.
Thank you Ian for guidance and arrangement of support to be provided.
Much appreciated
Andy Skinner
2026年6月2日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Thank you so much for your fantastic 5‑star review, Andy.
We’re really pleased to hear that Ian was able to support you effectively and clearly identify the issue with your VELUX window. It’s great to know the guidance provided and the arrangement for a technician visit met your expectations.
I’ll be sure to pass on your kind feedback to Ian and the wider team—they’ll really appreciate your comments.
Thanks again for taking the time to share your experience.
Good service from start to finish
Good service from start to finish. The fitters arrived on time, worked quickly and cleaned up at the end of the job.
2026年5月28日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Thank you for your fantastic feedback.
We’re delighted to hear that you were happy with the service from start to finish. It’s great to know our fitters arrived on time, worked efficiently, and left everything clean and tidy.
Outstanding Customer Service from Mikey
I recently contacted Velux Customer Service and had the pleasure of speaking with Mikey. He was exceptionally helpful, knowledgeable, and professional throughout the conversation.
Mikey took the time to listen to my concerns, clearly explained my options, and provided practical advice on the best way forward. He also supplied contact details for Velux-approved installers, which was extremely useful and helped me move towards resolving my issue.
I came away from the call with a clear understanding of my next steps and much more confidence about how to proceed. Excellent customer service, great product knowledge, and a genuine willingness to help.
2026年5月14日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Thank you for taking the time to share your positive experience with our customer service team. We are delighted to hear that Mikey was able to assist you effectively and provide the guidance you needed. Your kind words about his professionalism, product knowledge, and willingness to help are greatly appreciated.
At VELUX, we are committed to ensuring that every customer feels supported and confident in their decisions, and it’s wonderful to know that Mikey’s efforts made a difference for you. We will make sure to pass along your feedback to him—it will surely brighten his day!
If there’s anything else we can assist you with as you move forward, please don’t hesitate to reach out. We’re here to help.
We wanted sun tunnels fitted to light…
We wanted sun tunnels fitted to light up a dark corridor in our house. Velux were very helpful and provided links to local fitters.
All went well and very pleased with the result.
2026年5月5日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Thank you for sharing your feedback with us! We’re thrilled to hear that you’re pleased with the sun tunnels and that they’ve brought more light into your dark corridor. It’s wonderful to know that the process went smoothly and that our support in connecting you with local fitters was helpful.
Your satisfaction is our priority, and it’s always rewarding to hear when our solutions make a positive difference in our customers’ homes. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Putting the Customer First
No organisation or their products are 100% perfect. What distinguishes the excellent from the ‘just satisfactory’ is how they solve customer’s problems. VELUX are one of those excellent organisations, having solved my guarantee problem without any hesitation. I shall continue to use their products and recommend them as I have done for the past 24 years.
2026年5月28日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Thank you for your kind words and for sharing your experience with us. We truly appreciate your loyalty over the past 24 years and are delighted to hear that you’ve been recommending our products.
Your feedback about how we handled your guarantee case means a lot to us. It’s our priority to ensure that every customer feels supported and valued, and we’re glad we could provide a solution that met your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Excellent customer service
I spoke to Grant, on 2 occasions.
He was incredibly helpful & knowledgeable.
Also, extremely patient, helping me choose & going through the process of ordering the product.
It is so refreshing to be able to talk to an actual person, rather than an automated service.
Velux, please do not change your customer service or replace by AI!
2026年5月28日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Thank you so much for your wonderful review. We’re delighted to hear that Grant was able to support you so well on both occasions. We’ll be sure to pass on your kind words to him. We’re committed to providing real, personal service, and it’s great to know it made such a difference to your experience.
Great service from Mikey at Velux…
Great service from Mikey at Velux technical today. We fixed our Velux (which would not open) over the phone in just 5 minutes. Easy once you know how!
2026年5月27日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Thank you so much for your lovely review. We’re delighted to hear Mikey was able to get your Velux opening again so quickly. We’ll be sure to pass your feedback on to him. If you ever need anything else, we’re here to help.
Absolutely outstanding incredible after…
Absolutely outstanding incredible after sales service .....20 years after installation.
A beautiful gentleman with huge patience and impeccable instructions
Followed up by email instructions
Unreal Customer Service
Thanks a million
2026年5月27日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
We really appreciate your wonderful review. Delighted to hear our after‑sales service and follow‑up made a difference.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
VELUX Great Britain & Ireland からの回答
Thank you for your kind feedback! We’re thrilled to hear that you had such a positive experience with our installers. Ensuring timely, clean, and professional service is something we take great pride in, and it’s wonderful to know that this was reflected in your experience.
Your satisfaction motivates us to continue delivering excellent service. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Great service
We recently had two velux windows replaced. The whole process from the online quote to the follow up with the velux team was above and beyond what I expected. The quote was reasonable and thorough - the admin team were all efficient and friendly. Velux do a follow up call to check you’re satisfied before final payment.
The installation company were amazing (James and John). Great communication ahead of the installation date, friendly, professional, knowledgeable, took great care of our home and cleaned thoroughly before leaving. Many thanks to all involved. Delighted with our windows and with the service received
2026年5月13日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Hi Carole,
Thank you for sharing your feedback with us. We are delighted to hear that your experience with the replacement of your VELUX windows exceeded your expectations.
It’s wonderful to know that you found our online quote process thorough and reasonable, and that our admin team provided efficient and friendly support throughout. We are also pleased to hear about your positive experience with James and John during the installation. Their professionalism, knowledge, and care for your home are qualities we strive for, and we will ensure your kind words are passed along to them and the rest of the team.
Your satisfaction is very important to us, and we are thrilled that you are delighted with your new windows and the service you received. Thank you for choosing VELUX, and we hope you enjoy the added comfort and daylight your new windows bring to your home.
The 2 men who installed my 2 Velux…
The 2 men who installed my 2 Velux windows where brilliant. Arrived on time, explained exactly what they where going to do. When they had finished they showed and explained how to use and care for the windows. They cleared all rubbish away and did an exactlent vacuum job.
2026年5月14日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Thank you for sharing your positive experience with the installation of your VELUX windows! We’re delighted to hear that the installers arrived on time, provided clear explanations, and left your space spotless. It’s wonderful to know that their professionalism and attention to detail met your expectations.
Your feedback motivates us to continue delivering excellent service and ensuring our customers feel confident and satisfied with their VELUX products.
Excellent fast and efficient response…
Excellent fast and efficient response for a technical problem with our roof Velux. On a bank holiday I got a fast telephone response from a Velux representative who was very professional and informative. Keep up the good work. I will definitely recommend Velux.
2026年5月25日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Thank you for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that you were satisfied with the fast and efficient response from our team, even on a bank holiday. It’s wonderful to know that our representative was able to assist you professionally and provide the information you needed.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
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