Went to Velux as we wanted one stop shop from order to installation. Sales team initially very help and efficient but we did have to wait a week or so for details, but after that everything went ver... ãã£ãšèŠã
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Michela and Peter turned up on time and conducted their work in a neat and professional manner. They communicated clearly about what needed doing. They worked carefully in the room with no bumps on fu... ãã£ãšèŠã
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Really good service from start to finish from Velux Had help with finding the product number of my velux window and then buying an electric blind. Was recommended the installation service and com... ãã£ãšèŠã
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Was a pleasure to deal with velux, although the waiting time was longer than we would have hoped we do understand why. Communication was good, albeit not the easiest to get through to someone on the... ãã£ãšèŠã
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VELUX is a leading global manufacturer of roof windows and solutions designed to enhance healthy living under the roof. Since 1941, we have been synonymous with quality and innovation, committed to improving living spaces through increased daylight, fresh air, and sustainable solutions. VELUX GBI (Great Britain & Ireland) is the market organisation responsible for commercial, operational and customer service activities across the UK and Ireland, operating as part of the VELUX Group.
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Woodside Way, Glenrothes , è±åœ
- 01592 778225
- customer.support@velux.co.uk
- velux.uk
4.6
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I bought a replacement blind butâŠ
I bought a replacement blind but ordered the wrong product. So contacted VELUX to send it back for a refund and 2 weeks later I am still waiting for a courier to let me know when the collection or drop off will be. I have called Velux customer services 3 times and the last time was told I would be contacted today Monday 22nd June. Still nothing. If you email they take at least 2/3 days to respond. Come on Velux! Youâre letting your customers down when it comes to returns and refunds. I wonât be ordering from you again. UPDATE - on the back of my review my return has been successfully resolved and a refund issued.
2026幎6æ9æ¥
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VELUX Great Britain & Ireland ããã®åç
Weâre very sorry to read about your experience, and we completely understand your frustration.
Ordering the wrong product can happen, and we aim to make the return process as straightforward as possible â so itâs disappointing to hear that youâve had to chase us for updates and are still waiting to hear about your collection. This is not the level of service we expect to deliver.
I have now looked into your case and will be in contact with you shortly to provide an update.
Thank you for bringing this to our attention, and weâre sorry weâve let you down on this occasion. We hope to put things right for you as quickly as possible.
I had some unforeseen problems arisingâŠ
I had some unforeseen problems arising from my Velux installation, so I contacted Velux and spoke to Jason who was very professional in his approach ~he put me on the right track ~ brilliant service!
2026幎6æ22æ¥
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VELUX Great Britain & Ireland ããã®åç
Philip, thank you so much for your wonderful review.
Weâre really pleased to hear that Jason was able to support you and help get everything back on track. We understand how frustrating unforeseen issues can be, so itâs great to know his professionalism made a positive difference to your experience.
Weâll be sure to pass your kind comments on to him â Iâm sure heâll really appreciate it.
If thereâs ever anything further we can help with, please donât hesitate to get in touch.
Installation is very easy
It exceeded my expectations how easy it was to install the blind by myself within 10-15 min incl watching an educational video on Youtube. Some of the Velux engineers really tried their best to make it as easy as possible. Thank you.
2026幎6æ19æ¥
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VELUX Great Britain & Ireland ããã®åç
Thank you so much for your fantastic feedback!
Weâre delighted to hear that you found the installation so quick and straightforward, and that our guidance helped make the process even easier. Our teams work hard to design products that are simple to install while still delivering great results, so itâs wonderful to know this came through in your experience.
We really appreciate you taking the time to share your thoughtsâthank you again for choosing VELUX!
People You Can Depend Upon
Velux make great products, no question about it. But they also back this up with no-nonsense, practical customer service. I made a mistake in ordering the wrong product. No problem, they walked me through what the correct blind I needed was and organised a refund on the initial order. They are just outstanding people to do business with.
2026幎6æ17æ¥
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VELUX Great Britain & Ireland ããã®åç
Thank you so much for your fantastic review, Terence!
Weâre delighted to hear that you had such a positive experience with both our products and our customer service. Mistakes can happen, so itâs great to know our team was able to support you quickly, guide you to the right solution, and arrange your refund smoothly.
Your kind words about our team really mean a lot, and we truly appreciate you taking the time to share your experience. We hope you enjoy your VELUX product, and weâre always here if you need anything in the future.
Wonderful from the srart
From the initial start, all the emails and photos sent, it has been wonderful, friendly staff, got everything sorted and right 1st time.
I replaced my old Velux windows with updated same style, the guy who came and fitted my windows was veru respectful of everything around, protected everything and cleaned up professionally afterwards.
The whole process was painless and very straight forward.
Thank you very much.
2026幎6æ11æ¥
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VELUX Great Britain & Ireland ããã®åç
Thank you so much for your wonderful 5-star review!
Weâre delighted to hear that you had such a positive experience from start to finish. Itâs great to know our team provided friendly and efficient support, and that everything was resolved right first time.
Weâre especially pleased that your installation went smoothly and that our fitter showed such care and professionalism in your home. Your comments really mean a lot to us.
Thank you again for choosing VELUX â we truly appreciate your feedback, and weâre here if you ever need us in the future.
Good experience all round
Got good advice from staff at velux re which model I needed and they then organised fitters saving me a lot of hassle. The fitters arrived as scheduled and were courteous and efficient. I'd recommend anyone replacing an old velux to go directly to Velux every time.
2026幎6æ8æ¥
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VELUX Great Britain & Ireland ããã®åç
Thank you for your wonderful 5-star review!
Weâre delighted to hear you had a good experience from start to finish. Itâs great to know our team were able to guide you to the right product and help make the process as smooth and hassle-free as possible.
Weâre also really pleased the installation went well and that our fitters made a positive impression. Your recommendation means a lot to usâthank you for choosing VELUX.
If we can support you in the future, please donât hesitate to get in touch.
Exceptional support to fix my issue
I just had a new solar velux mk04 fitted by my builder and was struggling to manually close it and get the controller working properly. I was extremely stressed as thought I was going to have to get a specialist in to get it sorted (and therefore potnetislly lots of extra cash). I decided to call velux support and their support was exceptional. Dylan took my call and we went on a video call so he could make a good assessment of things. He was calm, patient and clearly very knowledgeable. After making a full check of things and trying various different options, we finally struck the answer to the issue and it was all working as expected straight after that. Very impressed
2026幎6æ16æ¥
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VELUX Great Britain & Ireland ããã®åç
Thank you so much for taking the time to share your experience and for your 5-star review.
Weâre really pleased to hear that our support team was able to help resolve your issue and put your mind at ease. Itâs great to know that Dylan was able to assist you so effectively â weâll be sure to pass on your kind feedback to him, which Iâm sure will mean a lot.
We truly appreciate your comments and are delighted everything is now working as expected. If you need any further assistance, please donât hesitate to get in touch â weâre always happy to help.
Blackout Blinds 10/10
I fitted 7 blackout roller blinds easily without a hitch and then had a slight problem with my solar blackout blind. A problem of my own making I suspect, customer services couldn't have been more understanding and a solution was achieved. I am so pleased with all the products and the customer service is impeccable and faultless. Take a tip go Velux they're by far the best.
2026幎6æ10æ¥
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VELUX Great Britain & Ireland ããã®åç
Thank you for sharing your experience with us! Weâre delighted to hear that you successfully installed 7 blackout roller blinds without any issues and that our customer service team was able to assist you with the solar blackout blind. Itâs wonderful to know that a solution was achieved and that you are pleased with both our products and service.
Your positive feedback means a great deal to us and motivates us to continue delivering high-quality solutions and exceptional customer service.
Ordered two velux blinds
Ordered two velux blinds. Easy to install, even with old velux windows. One of the blinds had some marks on it when we opened the box. Contacted customer service and they were exceptional. Apologised and ordered a replacement right away.
2026幎6æ15æ¥
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VELUX Great Britain & Ireland ããã®åç
Thank you for sharing your feedback with us! Weâre delighted to hear that you found the installation of your blinds easy, even with older VELUX windows. Itâs also wonderful to know that our customer service team was able to assist you promptly and provide a replacement for the blind with marks.
We truly appreciate your kind words and are committed to ensuring that every experience with VELUX meets your expectations. If thereâs anything else we can assist you with, please donât hesitate to reach out.
Customer Support to the rescue
I had to phone Customer Support and was greeted by Leigh who understood my predicament straight away which was a broken remote controller for 3 side by side windows (someone had dropped it!). I had 2 spare controllers from the installation in 2013 but couldn't get them to work, using the Easy Start guide book. It seems that they needed to be reset using a button up in the window(s). Leigh explained where the button is and then she talked me through getting them linked to their new controller. She was very patient and guided me all the way. I was so happy to get the windows back working with such great help! Thanks!
2026幎6æ15æ¥
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VELUX Great Britain & Ireland ããã®åç
Thank you for sharing your positive experience with our Customer Support team! Weâre delighted to hear that Leigh was able to assist you effectively in resolving the issue with your remote control. Itâs wonderful to know that her patience and guidance helped you get your windows back in working order.
Your feedback means a lot to us, and weâll make sure to pass along your kind words to Leigh.
If thereâs anything else we can assist you with, please donât hesitate to reach out.
Incredible customer service from Fiona and team
Incredible customer service from Fiona, Georgie and others in the team! I made the mistake of ordering solar blinds that were suited to a newer version of my Veluxes. Despite this, several months after I realised my mistake, Velux customer service team stepped in to arrange collection of the erroneous blinds and issue perfect replacements! I am very grateful for their support as they went above and beyond to help me out. Other retailers take note! Thank you Velux.
2026幎6æ15æ¥
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VELUX Great Britain & Ireland ããã®åç
Thank you so much for your lovely feedback â it truly means a great deal to us.
Weâre delighted to hear that you had such a positive experience with Fiona, Georgie and the wider team. While weâre sorry there was an issue with the original order, itâs fantastic to know the team were able to step in and support you with a solution.
Your kind words about our service and going âabove and beyondâ will be shared with everyone involved â theyâll really appreciate it.
Thank you again for taking the time to leave your review and for choosing VELUX.
Excellent customer service
Honestly, I have found Velux to have such good customer service. I ordered some blinds and made a couple of errors, both of which were my fault. It resulted in me ordering the wrong product for my needs. Velux responded to my e-mail (on a Sunday) and an extremely helpful person talked me through options and helped us identify the correct product to meet our needs. It's such a relief to be able to speak to a real person (no web chat here!) and someone who is knowledgeable about their products and can provide proper advice. 5 stars.
2026幎6æ14æ¥
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VELUX Great Britain & Ireland ããã®åç
Hi, thank you so much for your kind review.
Weâre delighted to hear that you had such a positive experience with our customer service team. Itâs great to know that we were able to support you in finding the right blinds, and that our team member could provide helpful, knowledgeable advice when you needed it most.
Providing clear guidance and personal support is really important to us, so your feedback means a great deal.
Thanks again for taking the time to share your experience â we truly appreciate it.
Disappointed so far
Disappointed so far. Called about replacing a roof window & advised to use Find an Installer on the website. Did so but no response from installer. Velux emailed me a week later to check on progress. I ticked the 'no response but still want an installer' box but have heard nothing further from anyone. So frustrating
2026幎6æ13æ¥
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VELUX Great Britain & Ireland ããã®åç
Hi Elaine,
Weâre very sorry to hear about your experience.
A member of our Replacement Team has attempted to contact you and left a voicemail. They will also follow up with an email shortly, which will include their contact details should you wish to get in touch directly.
I bought 6x VELUX blinds for my home
I bought 6x VELUX blinds for my home. I managed to order the wrong product and also fitted an electric blind and it didnât work ( do t to me doing it wrongly!)
I called VELUX team and they were amazingly helpful! Helped me, supported me and resolved my issues despite me being at fault. Ring them if you have an issue! Excellent service
2026幎6æ11æ¥
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VELUX Great Britain & Ireland ããã®åç
Thank you so much for your fantastic review. Weâre delighted to hear that our team were able to support you and get everything resolved.
We really appreciate you taking the time to share your experience and for recommending us. Enjoy your new VELUX blinds and thank you again for choosing us.
Velux Sales and Fitting Services
An absolutely stress free experience. From the initial contact with the very helpful ladies in the office to the updates from the Fitter, I was kept fully informed of progress. The fitting of the windows was equally painless and the finished work was exemplary.
I have no hesitation in recommending this team. Thank you.
2026幎6æ6æ¥
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VELUX Great Britain & Ireland ããã®åç
Thank you so much for your wonderful feedback!
Weâre delighted to hear that you had a smooth and stress-free experience from start to finish. Itâs great to know that our office team and fitter kept you well informed throughout, and that you were happy with both the installation process and the final result.
Your recommendation means a lot to us, and weâll be sure to share your kind comments with the whole team.
excellant support
excellant support, very clear commnication and solve the issue quickly. Thanks Ian
2026幎6æ10æ¥
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VELUX Great Britain & Ireland ããã®åç
Thank you so much for your 5âstar review!
Weâre delighted to hear that you received excellent support and that the communication was clear and helpful throughout. Itâs great to know that the issue was resolved quickly for you.
I will make sure your kind feedback is passed on to Ian â it will mean a lot to him.
Thank you again for taking the time to share your experience.
The planning service
We used the planning service. The knowledgeable and helpful staff really helped us think through our project which was replacing an old polycarbonate roof with a traditional roof with roof lights. The mock ups were an added bonus. The fact that the service is free is unbelievable.
2026幎2æ26æ¥
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VELUX Great Britain & Ireland ããã®åç
Thank you for your lovely feedback. Weâre glad the planning service and mockâups helped you work through your project, and itâs great to hear you found the support valuable â especially from a free service. If you need anything else as your project moves forward, weâre here to help.
Ventilation handle on my Velux windowâŠ
Ventilation handle on my Velux window broke this morning. Scanned the QR code on the window, logged a ticket.
Had a phone call from Velux by lunchtime, confirming that the 8 year old window was still under warranty and they would send out the replacement part for free asap.
Very happy with their service.
2026幎6æ9æ¥
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VELUX Great Britain & Ireland ããã®åç
Thank you for the lovely review. Iâm glad to hear the team were able to assist so quickly and that a replacement part is already on its way. Itâs great to know you had such a positive experience with their service.
flawless customer service
I have used and installed Velux product for many years, but recently I had the need to order some spare parts and contact the customer service team, i made some errors in my order and i have to say the team were top class, an efficient, helpful, friendly service, and they got me out of trouble and they went above and beyond, when they didn't have to, a customer service as good as their product, a very rare thing nowadays.
seriously impressed !
2026幎6æ8æ¥
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VELUX Great Britain & Ireland ããã®åç
Thank you so much for your wonderful feedback and for your continued loyalty to VELUX over the years.
Weâre delighted to hear that our team was able to support you with your spare parts order and turn things around quickly, especially after the initial hiccup. Providing helpful, friendly, and efficient service is something we take great pride in, so itâs fantastic to know this came through in your experience.
Your kind words about the team going above and beyond really mean a lot and will be shared with everyone involved.
Thanks again for taking the time to leave such a positive reviewâitâs genuinely appreciated!
Delivery failed due to address error
Delivery failed due to address error
20 min waiting to report that deliver note, tracking system and invoice all contained different address variations NONE of which were correct.
Telephone agents system showed correct address
Appalling customer service.
2026幎6æ8æ¥
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VELUX Great Britain & Ireland ããã®åç
Weâre very sorry to hear about your experience and the issues encountered with your delivery.
This is clearly not the standard of service we aim to provide. We understand how frustrating it must have been to see conflicting address information across the delivery note, tracking system, and invoice, especially after taking the time to report it.
We would really like to investigate this further and get a clear understanding of what went wrong.
If youâre happy to do so, please send an email to customer.support@velux.co.uk, please include "Ticket 16333754" in the subject line of the email, with further details e.g Order number, and weâll ensure this is looked into.
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