Michela and Peter turned up on time and conducted their work in a neat and professional manner. They communicated clearly about what needed doing. They worked carefully in the room with no bumps on fu... もっと見る
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Went to Velux as we wanted one stop shop from order to installation. Sales team initially very help and efficient but we did have to wait a week or so for details, but after that everything went ver... もっと見る
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We had an old Velux window replaced in our bathroom. The new window appears to be a very good product and was fitted by a professional team. The only issue we had was there was quite a long waiting... もっと見る
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Was a pleasure to deal with velux, although the waiting time was longer than we would have hoped we do understand why. Communication was good, albeit not the easiest to get through to someone on the... もっと見る
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企業情報
当該企業による記述
VELUX is a leading global manufacturer of roof windows and solutions designed to enhance healthy living under the roof. Since 1941, we have been synonymous with quality and innovation, committed to improving living spaces through increased daylight, fresh air, and sustainable solutions. VELUX GBI (Great Britain & Ireland) is the market organisation responsible for commercial, operational and customer service activities across the UK and Ireland, operating as part of the VELUX Group.
連絡先
Woodside Way, Glenrothes , 英国
- 01592 778225
- customer.support@velux.co.uk
- velux.uk
4.6
優良
367件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
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Amazing customer service!
Amazing customer service - we had issues with a Velux extending pole and was replaced immediately. We only use Velux as there are many sub-standard products on the market but it is worth the small uplift in price for the quality.
2026年9月11日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear KLF
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that your extending pole was replaced promptly and that our team was able to resolve the issue quickly for you.
It's especially rewarding to know that you continue to choose VELUX because of the quality and reliability of our products. We appreciate your recognition that investing in quality makes a difference, and we're committed to providing products and service that meet those expectations.
Thank you for your continued trust and support.
Best regards
VELUX GBI Customer Service Team
External heat shading blinds
External heat shading blinds - I am very impressed with the design and quality of the blinds recently delivered and which I have now fitted. They were quite easy to fit and despite needing to clean with frames etc did not take long at all - there were 4 small and 2 large windows to deal with. Well done Velux, especially as the original windows are 24 yrs old yet the new blinds fitted perfectly!
2026年9月11日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Paul
Thank you for your fantastic 5-star review.
We're delighted to hear how impressed you are with your new external heat shading blinds. It's great to know they were straightforward to install, easy to fit despite the window cleaning beforehand, and that they fitted your windows perfectly. We take great pride in designing products that work seamlessly with VELUX windows, even those installed many years ago, so it's especially rewarding to hear that your 24-year-old windows were a perfect match.
Thank you for choosing VELUX and for taking the time to share your experience. We hope you continue to enjoy the benefits of your new blinds for many years to come.
Best regards
VELUX GBI Customer Service Team
Really friendly and easy to deal with…
Really friendly and easy to deal with from start to finish. Brilliant experience from start to finish
2026年9月10日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Iain
We're delighted to hear that you found the experience friendly and easy from start to finish. Providing excellent service throughout every stage of the customer journey is something we strive for, so it's wonderful to know we met your expectations.
Thank you for choosing VELUX and for taking the time to share your feedback. We truly appreciate your support.
Best regards
VELUX GBI Customer Service Team
Hi I was pleased with Velux team for…
Hi I was pleased with Velux team for helping with my problem and been totally happy with my window and the service you all provide everyday to maintain your products 5 stars
2026年9月16日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear David
Thank you for taking the time to leave us a 5 star review.
We're delighted to hear that our team was able to help resolve your issue and that you're happy with both your VELUX window and the service you received. Providing excellent support and ensuring our customers get the most from their products is something we take great pride in.
Thank you for taking the time to share your experience. Your kind words mean a lot to the team, and we truly appreciate your support.
Best regards
VELUX GBI Customer Service Team
I had an issue with the automated…
I had an issue with the automated system of my velux window. Ian, the technical help guy could not have been more helpful and successfully talked me through resolving the problem.
2026年9月15日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Phil
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that Ian was able to help resolve the issue with your automated VELUX window and guide you through the troubleshooting process. I'll be sure to share your kind feedback with him, as I'm sure he'll appreciate the recognition.
Thank you for choosing VELUX, and please don't hesitate to get in touch if we can assist you again in the future.
Best regards
VELUX GBI Customer Service Team
VELUX Great Britain & Ireland からの回答
Dear GS
Thank you for taking the time to leave us a review.
We're delighted to hear that you found the information and support provided to be helpful. At VELUX, we strive to ensure our customers have the guidance they need to make informed decisions, so it's great to know we met your expectations.
Thank you for choosing VELUX, and please don't hesitate to contact us if we can assist you again in the future.
Best regards
VELUX GBI Customer Service Team
Great after sales support team .
I was given tremendous technical support after struggling to fit a top hung window, superb service from Lois .
2026年9月10日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Karl
We really appreciate you taking the time to leave us a 5-star review.
We're delighted to hear that you received tremendous technical support when fitting your top-hung window. Providing expert guidance when our customers need it most is very important to us, and we're especially pleased to hear that Lois was able to assist you so effectively.
We'll be sure to share your kind feedback with Lois and the wider team.
Best regards
VELUX GBI Customer Service Team
Not recommendZero technical support for a dead product out of the boxed
Not recommended. I recently purchased a brand new VELUX solar blind. After completing the physical installation, the unit had no power at all. Assuming the battery just needed charging, I left it on a south-facing window for over 48 hours. When I tried to configure and operate it again, it was still failed to move.
I emailed VELUX support for assistance, but they simply instructed me to call their phone line. After waiting on hold for a long time, the support agent merely told me to press the RESET button once, without even explaining how to perform the reset procedure properly. Since I had already read the manual, I did the reset as instructed, but nothing changed. Without offering any further diagnostic steps or technical advice, the agent immediately brushed me off and told me to return it to the seller.
A complete waste of time. Shocking product reliability and utterly useless customer service for a brand charging premium prices.
2026年9月10日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Fly BE
Thank you for taking the time to share your experience.
We're very sorry to hear about the issues you encountered with your new VELUX solar blind and the support you received. We understand how frustrating it must have been to complete the installation, follow the troubleshooting steps, and still be left without a working product.
This is not the experience we want for our customers. We would appreciate the opportunity to investigate this further and understand what happened. Please send an email to operations.support@velux.co.uk with your contact details, the blind order information, and any reference numbers from your previous interactions with our support team. Please also add ticket 17180832 to the subject line.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in VELUX.
Best regards
VELUX GBI Customer Service Team
Excellent customer service
Excellent customer service both on the phone and subsequently by email to solve an installation issue with a blind. In my experience their products are excellent and they made every effort to assist us and solve our proglem. It demonstrated to us that they care about their brand and their customers.
2026年9月8日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Janet
We're delighted to hear that you received excellent customer service both over the phone and by email, and that we were able to help resolve the installation issue with your blind. It's great to know that our efforts to support you and find a solution made a positive difference.
We have shared your feedback with the team, who will be pleased to hear that their commitment to both our products and our customers was recognised. Thank you for choosing VELUX, and we appreciate your kind words and support.
Best regards
VELUX GBI Customer Service Team
From ordering window to installation…
From ordering window to installation went very smooth. Everything went to plan and the installers were first class. They were pleasant to talk to and took great caution when it came to respecting our house when working.
2026年9月3日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Karen
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that everything went smoothly from ordering through to installation and that the process went exactly to plan.
It's especially great to know that our installers made such a positive impression. We take pride in treating every home with care and respect, so your kind comments will mean a lot to the team.
Thank you for choosing us, and we hope you enjoy your new window for many years to come.
Best regards
VELUX GBI Customer Service Team
Sophie in customer service was…
Sophie in customer service was fantastic helping me with my return and giving me some great information on blinds! Wonderful to speak to someone(not a robot) and get great service!
2026年9月7日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Richard
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Sophie was able to assist with your return and provide helpful information about blinds.
We know how important it is to speak with someone who can offer clear guidance and support, so it's fantastic to hear that Sophie delivered the level of service we strive for.
I'll be sure to pass your kind comments on to Sophie and the team. Thank you again for choosing VELUX.
Best regards
VELUX GBI Customer Service Team
A truly excellent service.
A truly excellent service. Dean asked the right questions and gave me quotes promptly for either replacing old velux skylights or adding to existing windows to make them solar powered. He gave good advice in layman's terms so I could understand it. He also gave me advice about blinds.
2026年9月9日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Elspeth,
Thank you for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that Dean was able to assist you effectively by asking the right questions and providing clear advice tailored to your needs. It’s great to know that his explanations in layman’s terms and guidance on blinds were helpful to you.
Best regards
VELUX GBI Customer Service Team
Easy returns
The phone was answered promptly, very helpful advice and support for return of my anti heat blinds and ordering replacement. I ordered the wrong ones. I was worried that the return would have been complicated but a very smooth process. I am very impressed and grateful to Velux customer services.
2026年9月8日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Cantillon,
Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that you found our customer service prompt and helpful, and that the return and replacement process went smoothly for you.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re here to help!
Best regards
VELUX GBI Customer Service Team
Velux replacement services were…
Velux replacement services were exceptional. The new Velux windows are fantastic and the service, delivery and fitting were top class. Thank you to Team Velux and to Neil and his installation Team. We highly recommend Velux replacement windows.
2026年9月8日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Jo
It's wonderful to know that the service, delivery, and installation all met your expectations. We'll be sure to pass your kind comments on to Neil and the installation team, who will be thrilled to receive your feedback.
Thank you for choosing VELUX and for your recommendation. We wish you many years of enjoyment from your new roof windows.
Best regards
VELUX GBI Customer Service Team
Excellent Service from a professional technician.
The Velux technical representative (Ian) was outstanding in his patient fault-finding and diagnosis of a problem with a Velux electric blackout blind.
Moreover, the Velux back-office procedures whereby the Technician could show in real time the areas of the window/blind he was referring to, together with excellent use of a video conference call made the process of diagnosis and rectification very easy for a non-technically mind customer!
The technician was also mindful to ensure my personal safety when accessing the Velux roof lights for diagnosis.
Finally he was kind enough to take the time to email details of how to perform similar procedures myself, should that be required, together with the precise details needed to order a replacement blind.
Excellent service!
2026年9月7日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Gav
Thank you for taking the time to share such detailed feedback.
We're delighted to hear that Ian was able to provide outstanding support in diagnosing the issue with your electric blackout blind. It's great to know that the combination of expert technical guidance, video calling technology, and clear follow-up instructions made the process straightforward and accessible.
We're also pleased that Ian's attention to safety and his thorough explanation of the replacement process helped give you confidence moving forward.
Thank you for choosing VELUX and for awarding us 5 stars. We'll be sure to pass your kind comments on to Ian and the wider team.
Best regards
VELUX GBI Customer Service Team
Absolutely fantastic
Absolutely fantastic. We had installed 2 units 3 years ago. The building site has remained untouched since then.
Ian talked us through the commissioning process via videos, still photos and mobile audio - all used at different stages.
Thank you so much.
2026年9月7日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Mary,
Thank you for your fantastic feedback! We’re delighted to hear about your positive experience with our products and the support you received from Ian during the commissioning process. It’s wonderful to know that even after three years, your VELUX units continue to meet your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards
VELUX GBI Customer Service Team
Professional, Friendly Service and High‑Quality Installation
We recently had two VELUX windows replaced in our attic and were extremely impressed with the whole experience. The VELUX customer service team were friendly, helpful, and made the process very easy from start to finish.
The installation was carried out by Andrew and his son from Living Solutions, who did an outstanding job. They arrived exactly on time, worked efficiently and neatly, and left everything spotless afterwards. The replacement itself was done with great care — there was no damage at all to the wallpaper around the windows, and the finish is exceptionally tidy.
A high‑quality, stress‑free service that we would happily recommend.
2026年8月26日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Tatiana,
Thank you for sharing your wonderful feedback about your recent experience with VELUX! We are delighted to hear that you were impressed with the entire process, from our customer service team to the installation carried out by Andrew and his son from Living Solutions.
Your kind words and recommendation mean a lot to us, and we will be sure to pass on your compliments to Andrew and his team. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Thank you once again for choosing VELUX and for taking the time to share your experience!
Best regards
VELUX GBI Customer Service Team
Excellent service from Carolyn in Technical Services
Excellent service from Carolyn in technical and installer services. She spent 1hr 37 minutes on the phone with me, trying to pair a new Velux Touch remote with my elderly mother’s existing windows and blind. This was not straightforward as the old remote was malfunctioning. Carolyn never lost her patience and worked hard to find a remedy so that we achieved a successful solution in the end. She deserves a medal!
2026年9月4日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Mandy
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear about the exceptional service you received from Carolyn. Pairing a new VELUX Touch remote with an existing setup can sometimes be challenging, particularly when older equipment is not functioning correctly, so it's wonderful to know that Carolyn's patience, determination and technical expertise helped achieve a successful outcome.
We truly appreciate your recognition of the time and care Carolyn dedicated to finding a solution. We'll be sure to share your kind words with Carolyn and the wider Technical Services team, who will be thrilled to receive such positive feedback.
Thank you again for choosing VELUX and for sharing your experience.
Best regards
VELUX GBI Customer Service Team
GREAT experience
Velux provided clear & concise quotation and advice for replacement of 3no. Windows. The staff were helpful and a pleasure to deal with. There was a query re the ‘close’ location of 2 off the windows but Velux sent contractor to check this and all was good to proceed.
The contractor, Brian McCormick Joinery, arrived on time, carried out the work, cleaned up, leaving the room spotless. Brian & his team were great, respectful and focused on getting the job done. What a relief!! My faith in contractors restored!! I would not hesitate to recommend them.
I love my new windows!
Thank you Velux team, especially Robert.
2026年9月1日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear CMA
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you had a great experience from the initial quotation and product advice through to the installation of your new roof windows.
It's fantastic to know that Robert was able to provide clear guidance and support throughout the process, and that any concerns regarding the window positioning were resolved quickly to give you complete confidence moving forward.
We're also pleased to hear your positive feedback about Brian McCormick Joinery. Delivering a professional, respectful service and leaving your home clean and tidy is incredibly important to us, and we're thrilled that Brian and the team exceeded your expectations.
Thank you again for your recommendation and kind words. We hope you enjoy your new windows for many years to come.
Best regards
VELUX GBI Customer Service Team
I have recently purchased x5 solar…
I have recently purchased x5 solar black out blinds. They are amazingly easy to fit and look incredibly professional. You have to look up to even notice they are there. The remote control is already paired up too. It couldn’t be any easier.
I call Caroline in customer services for a bit information and she was so easy to talk with and really helpful. So good to be able to talk to a nice human. Thank you Developements team what a product and thank you Caroline on the front line. Kindest regards. Stephen Kear.
2026年9月3日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Stephen
Thank you for your fantastic 5-star review and for taking the time to share your experience.
We're delighted to hear that your blackout blinds were easy to install, look great, and that the remote controls helped make the process even simpler. It's wonderful to know that you're pleased with both the product and the overall experience.
We're also especially grateful for your kind words about Caroline. Providing friendly, helpful support is something we take great pride in, and we will be sure to pass your compliments on to both Caroline and the wider team.
Thank you again for choosing us, and we hope you continue to enjoy your new blinds for many years to come.
Best regards
VELUX GBI Customer Service Team
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