Michela and Peter turned up on time and conducted their work in a neat and professional manner. They communicated clearly about what needed doing. They worked carefully in the room with no bumps on fu... もっと見る
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Went to Velux as we wanted one stop shop from order to installation. Sales team initially very help and efficient but we did have to wait a week or so for details, but after that everything went ver... もっと見る
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We had an old Velux window replaced in our bathroom. The new window appears to be a very good product and was fitted by a professional team. The only issue we had was there was quite a long waiting... もっと見る
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Was a pleasure to deal with velux, although the waiting time was longer than we would have hoped we do understand why. Communication was good, albeit not the easiest to get through to someone on the... もっと見る
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企業情報
当該企業による記述
VELUX is a leading global manufacturer of roof windows and solutions designed to enhance healthy living under the roof. Since 1941, we have been synonymous with quality and innovation, committed to improving living spaces through increased daylight, fresh air, and sustainable solutions. VELUX GBI (Great Britain & Ireland) is the market organisation responsible for commercial, operational and customer service activities across the UK and Ireland, operating as part of the VELUX Group.
連絡先
Woodside Way, Glenrothes , 英国
- 01592 778225
- customer.support@velux.co.uk
- velux.uk
4.6
優良
367件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
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この企業のTrustpilot 利用方法
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Velux responded well in response to our request…
Velux responded well in response to our request for an approved installer of a velux window. They took all the relevant information and I sent photographs for clarity
Their first installer was too busy so they sent details of Stephen Green in Ashton and Makerfield. Stephen did a great job for us even though we could not continue with the project. He opened a stuck old velux window and discovered a problem with the geometry of the light tunnel. However he suggested a number of workrounds and spent considerable time reporting this back to velux
Impressed with the service provided by both and should events arise again would not hesitate to use them again. Thankyou both
2026年9月1日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Chris
Thank you for your fantastic review.
We're delighted to hear that our team was able to assist you in finding an approved installer and that Stephen provided such helpful support. It's great to know he was able to identify the issue with the light tunnel and take the time to suggest alternative solutions, even though the project couldn't proceed as planned.
Your kind words about both Stephen and the VELUX team are greatly appreciated, and we'll be sure to pass your feedback on to everyone involved.
Thank you for choosing VELUX, and we look forward to assisting you again should the need arise in the future.
Best regards
VELUX GBI Customer Service Team
Excellent service from start to finish
I rarely take the time to leave feedback, but on this occasion I feel the 5 stars are very much deserved.
I recently had two VELUX windows and blinds installed in my son’s attic bedroom, and the whole process, from the initial enquiry through to completion, was straightforward and stress-free.
The team took the time to understand what I was looking for and provided really helpful advice on the most suitable products for the room. Their knowledge and guidance made choosing the right windows and blinds much easier.
The installation team were a real standout. They were exceptionally polite, friendly and professional throughout. They were also incredibly clean and tidy, taking great care to leave everything exactly as they had found it. Above all, they were just genuinely lovely people to have working in the house.
The finished installation looks fantastic, and I couldn't be happier with the result.
A thoroughly professional company with a great team. Highly recommended, 5 stars without hesitation!
2026年9月2日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Richard
Thank you for taking the time to leave such a wonderful review, Richard.
We're delighted to hear that your experience was smooth and stress-free from your initial enquiry through to installation. It's fantastic to know that our team were able to help you choose the right VELUX windows and blinds for your son's attic bedroom, and that the installation team made such a positive impression with their professionalism, care, and attention to detail.
We truly appreciate your kind words and recommendation. I'll be sure to share your feedback with everyone involved, who will be thrilled to hear how happy you are with the finished result.
Thank you for choosing VELUX, and we wish you and your family many years of enjoyment from your new windows and blinds.
Best regards
VELUX GBI Customer Service Team
everyone i spoke to were lovely, well informed and on their game
everyone i spoke to were lovely, clear, patient and asked really informed questions, also notably careful i didnt spend more than needed - I'm under a flightpath so wanted triple glazed sound deadening glass - which is a little more money, they checked on 2 separate calls that was correct. Installation was swifter than I expected and done to a flawless standard. The velux direct price was fair and the fitting cheaper than I expected. You can get cheaper roof windows, but none as well engineered. Velux last. This was a like for like replacement of a 33 year vintage Velux, opened every day for last 8 years. Quality shows. Velux has perfected both their product and the people all the way through the process. Would totally recommend them. Will use the direct service again for sure
2026年8月15日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Andy
Thank you for your fantastic 5-star review.
We're delighted to hear that our team provided clear, knowledgeable advice and helped you choose the right solution for your home. It's especially rewarding to know that the recommendation for triple-glazed sound reduction glazing has met your needs and that both the installation and product quality exceeded your expectations.
Thank you for your kind comments about our people and products. We're proud that your previous VELUX window provided 33 years of service, and we hope your new roof window serves you just as well for many years to come.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Best regards
VELUX GBI Customer Service Team
Prompt, clear resolution
Prompt, clear response that provided the information needed to answer my query and solve my issue. Excellent customer service.
2026年9月1日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Jan
Thank you for taking time to leave your 5-star review.
We're delighted to hear that you received a prompt and clear response that helped resolve your query. Providing excellent customer service and making sure our customers have the information they need is always our goal.
We appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to the team.
Best regards
VELUX GBI Customer Service Team
Excellent Customer Services
I contacted Velux to see if they could change the colour of the blinds that I had ordered from beige to white. My call was answered straight away and I spoke to Caroline in Customer Services. She was very pleasant to speak to and said that this was perfectly okay. She made the amendment straight away, confirming this by emailing back to me a revised copy of the order. This is how all Companies' Customer Services should be.
2026年9月1日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Palisander,
Thank you for sharing your positive experience with us! We are delighted to hear that Caroline from our Customer Services team was able to assist you promptly and efficiently with your request to change the color of your blinds.
At VELUX, we are committed to providing the best possible service to our customers, and feedback like yours reassures us that we are meeting our goals. It’s wonderful to know that we could make the process seamless for you.
Best regards
VELUX GBI Customer Service Team
Fantastic customer service from…
Fantastic customer service from Leigh.She sorted a problem out with the clearest of instructions including a video call.She also sorted out a new blind with minimum fuss and with the patience of a saint.Thank you Leigh@
2026年8月24日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Carmel,
Thank you for your kind words and for taking the time to share your experience with us. It’s wonderful to know that Leigh was able to help you with your blind and ensure everything was handled smoothly.
Your feedback means a lot to us, and we’ll make sure to pass along your appreciation to Leigh. It’s always our goal to provide the best possible service, and your review reaffirms the hard work our team puts in every day.
Best regards
VELUX GBI Customer Service Team
We recently upgraded our manual blinds…
We recently upgraded our manual blinds to solarwhich have been installed today and worth the money. From quotation to delivery the service has been flawless. I would thank Kieran who phoned me to take payment, he was so polite and helpful, he’s an asset to your team! Thank You
2026年8月14日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Dorothy,
Thank you for sharing your positive experience with us! We’re delighted to hear that your upgrade to solar blinds has been a success and that you’re enjoying the benefits they bring.
We’ll make sure to pass on your kind words to Kieran. It’s always rewarding to hear that our team members are making a positive impact, and your feedback truly motivates us to continue delivering excellent service.
Best regards
VELUX GBI Customer Service Team
Great product, great customer service
We have solar closing vellux and would recommend the product. Aside from the product, when we have needed information and advice the customer service has been great. I’d highly recommend them.
2026年8月28日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Good Morning,
Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that you’re happy with your solar-powered VELUX product and that our customer service team has been able to provide you with the information and advice you needed.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help!
Best regards
VELUX GBI Customer Service Team
So pleased with our Velux Windows and the installation ...
We are so pleased with our new Velux windows.
VE Property Developments Ltd were the installation company and from our first meeting we knew we were going to be happy. Valdek suggested that we should think about having some of the windows as top openers this was not a pushy sales talk he just said that with our views top hung ones would show the views better and left us to decide, he was so right they are amazing. The team arrived on time and covered the flooring and really cared about the work they were carrying out which was a breath of fresh air. We are very happy with the total service provided and wouldn't hesitate to recommend both Velux and VE Property Developments Ltd
2026年8月17日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Jackie
Thank you for your Lovely feedback.
We are delighted to hear that you are pleased with your new Velux windows and the service provided by VE Property Developments Ltd. Your comments are greatly appreciated, and we are pleased that your experience met your expectations.
Thank you for your recommendation and for taking the time to share your experience.
Best regards
VELUX GBI Customer Service Team
The staff at Velux were very helpful…
The staff at Velux were very helpful during the whole process. Helping to explain the product, installation and suggesting blinds for the different rooms. The installation from the time I ordered just took a little longer than anticipated but no real problem.
The company who were contracted to do the work were great; coming to look at the house before and on the days of installation were really good. I was so impressed how they fit these windows from inside on my 3 storey house. I had very old velux windows. So pleased with the result.
2026年8月18日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Mrs Shore
Thank you for taking the time to leave such a lovely review. We're pleased to hear that our team and installation partner provided helpful guidance and excellent service throughout your project.
We appreciate your patience with the installation timeline and are delighted that you're happy with the finished result. Thank you for choosing VELUX and for sharing your experience with us.
Best regards
VELUX GBI Customer Service Team
Velux windows replaced efficiently and on time.
I needed 3 very old Velux windows to be replaced - I chose to organise this through Velux directly. I was very happy with the Velux service and indeed the service provided by their local agent Sheerwater Glass. Installer arrived on the right date and at the right time and the work was carried out efficiently and effectively with minimal dust and mess all managed with dust sheets and careful work.
Impressed.
2026年8月12日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Good Afternoon,
Thank you for sharing your positive experience with us! We’re delighted to hear that you were very happy with the service provided by both VELUX and our local partner, Sheerwater Glass.
Your feedback motivates us to continue delivering high-quality service and solutions. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Best regards
VELUX GBI Customer Service Team
Brilliant support
Bought a Velux blind from Amazon which had an issue with the tension. Contacted Velux and, despite not buying from them direct, their support was brilliant. we have 4 Velux windows (2 in the loft and 2 on an extension), all now with blinds which are a necessity in the hot weather. Noticeably, we closed the ones in the extension whilst we were on holiday, as my daughter had noticed how hot the freezer was getting with direct sunlight on to it during a recent hot spell. The daily energy stats showed a significant 20p+ per day reduction during a subsequent holiday.
2026年8月26日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Billy
Thank you for your fantastic review.
We're delighted to hear that our team was able to support you with your blind. It's great to know that all four of your VELUX windows are now fitted with blinds and making a real difference during warmer weather.
We're especially pleased to hear about the positive impact on both comfort and energy efficiency in your extension. Thank you for sharing your experience and for choosing VELUX products for your home.
Best regards
VELUX GBI Customer Service Team
Working integral blinds on my windows at long last!
I puzzled for 14 years as to why I couldn't work the fitted blinds on my Velux windows - till this year, with the heat, and my determination to solve the issue! Windows high up in a ceiling with the 'label' telling you the model number behind the handle, ie invisible, are very frustrating, but my window cleaner managed to take a photo from a high ladder. Velux could offer details of what needed to be done for this model to bypass the remote control usage; and at long last an electrician with a very long ladder has managed to connect the blinds, which the builder had failed to do 14 years ago! Responses to emails took sometimes a few days to receive, but I was well prepared with all the necessary information and advice from Velux to provide to my electrician for when he could eventually come to do the connection. Thank you Velux for your help!
2026年8月21日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Penny
Thank you for sharing your experience.
We're delighted that our team was able to provide the information and guidance needed to help get everything connected and working correctly. We can certainly appreciate the challenge of identifying window details when they're positioned high up, so we're pleased a solution was found.
Thank you for your patience throughout the process, and we hope you're now enjoying the added comfort and convenience of your VELUX blinds, especially during the warmer weather.
Best regards
VELUX GBI Customer Service Team
My beautiful new Velux windows 🥰
I contacted the company about replacing my Velux Windows. They advised of what photos to take, what codes to give etc. they passed on the information, and advised it might be up to 12 weeks. It was a few weeks later that they came back to me saying my windows were being manufactured, and got me in contact with my installer. Denis and his two colleagues were brilliant. They covered my carpets first, installed with no intrusion, took all the packaging and old windows away, and cleaned up like they had never been there. Except when I look at my new, perfectly installed robust beautiful new windows.
2026年8月13日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Helena
Thank you for your wonderful review!
We're delighted to hear that the process was smooth from start to finish and that our team could help guide you through your replacement window journey. It's especially great to hear such positive feedback about Denis and his colleagues. Their care, professionalism, and attention to detail clearly made a lasting impression.
We hope you enjoy your beautiful new VELUX windows for many years to come.
Best regards
VELUX GBI Customer Service Team
Wonderfully experienced and understanding staff
From our initial telephone enquiry with Robert regarding a replacement Velux window (ours is 30 years old and the double glazing seal has gone) and his wonderfully complete understanding of what we wanted (we were amazed how far on Velux windows have come), through to our discussions and technical queries with Marnie, Jeanette, Kirsten and Nicole, we have been delighted with how knowledgeable and caring Velux staff have been. Our installer has now been appointed and if we have the same experience with the installation, we'll be over the moon. Can't wait to experience the solar heat blind and the solar powered opening and closing.
2026年8月10日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Richard,
Thank you so much for your wonderful review!
We're delighted to hear that Robert was able to help with your initial enquiry and that Marnie, Jeanette, Kirsten and Nicole provided the support and expertise you needed throughout your journey. We pride ourselves on delivering knowledgeable and caring customer service, so it's fantastic to know this was reflected in your experience.
It's great to hear that your installation is now arranged, and we hope the next stage is every bit as positive. We're sure you'll love the benefits of your new VELUX window, along with the solar heat blind and solar-powered operation.
Thank you again for your kind words and for choosing VELUX. We'd love to hear how everything goes once your installation is complete, so please feel free to come back and share an update with us.
Best regards
VELUX GBI Customer Service Team
Sean was very kind patient and very…
Sean was very kind patient and very helpful when dealing with a faulty Velux motor
i find all the staff at Velux who i have dealt with in the past to be excellent
2026年8月25日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear M Stone,
Thank you for your kind feedback.
We're delighted to hear that Sean was patient and helpful in resolving the issue with your VELUX motor. We'll be sure to share your comments with him.
It's also great to know that you've consistently had positive experiences with our team. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards
VELUX GBI Customer Service Team
First Class Service
I contacted the Velux technical team to ask for for some specific guidance on how Velux windows should be fitted. I ended speaking to Shaun, who could not have been any more helpful. He answered all my questions clearly (and patiently) and even offered to send me an email explaining everything in writing. Thank you very much, it is rare to receive such excellent service from any company nowadays
2026年8月25日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Hello,
Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that Shaun from our technical team was able to assist you effectively and provide the guidance you needed.
Providing clear and patient support is something we strive for, and it’s wonderful to know that it made a positive impression on you.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards
VELUX GBI Customer Service Team
Great customer service
Great customer service, responding very well to queries, and giving advice, to make sure we got the Velux window we required.
Lots of backwards and forwards with emails, but that was positive, because it meant that all the details were sorted out properly.
Installation went very smoothly. Really lovely people, did an excellent job and left the place clean and tidy.
Demonstration of the new window’s remote control included.
2026年8月18日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Chris,
Thank you for your kind and detailed feedback! We’re delighted to hear that you had such a positive experience with our customer service and installation team. It’s wonderful to know that the thorough communication ensured all the details were perfectly sorted for your VELUX window.
We’re also pleased that the installation process went smoothly and that you appreciated the demonstration of the remote control.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We’re always here to help!
Best regards,
VELUX GBI Customer Service Team
We have received excellent customer…
We have received excellent customer service from Velux and the installation by AML Builders was absolutely brilliant. David and Jonathan were extremely professional and their workmanship was of the highest quality. They had to cope with extreme high temperatures on the first day and completed the job and clean up brilliantly, without doubt the best workers I have had the pleasure of meeting.
2026年8月17日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Nick
Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that you received excellent customer service and that the installation by AML Builders, particularly David and Jonathan, exceeded your expectations. It’s wonderful to know that their professionalism and high-quality workmanship left such a positive impression, even under challenging conditions like extreme heat.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
VELUX GBI Customer Service Team
Great customer care team (Ian and Daniel)…
The customer care team (Ian and Daniel) were great.
I struggled with installation of Venetian
Velux blind. The blind was great just couldn’t move the bar.(Stuck half way)
After video call I was offered replacement.
I decided on blackout roll blind as I have been more successful at installing these.
The gentlemen were professional and sorted the issue for me in an ideal way: in that I have been sent a replacement .
Want to thank velux team for great customer care
2026年8月24日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Nicola,
Thank you for taking the time to share your feedback with us. We’re delighted to hear that Ian and Daniel were able to assist you effectively and that you found their support professional and helpful.
It’s great to know that the replacement blackout roller blind has been a better fit for your needs. Your kind words about our customer care team mean a lot to us, and we’ll be sure to pass along your appreciation to them.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help.
Best regards,
VELUX GBI Customer Service Team
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