VELUX Great Britain & Ireland レビュー 

VELUX Great Britain & Ireland からの回答

2026年7月27日

Dear SB

Thank you for your feedback.

We are sorry to hear about your experience and understand your frustration. Receiving damaged products, waiting for multiple replacement deliveries, and having installation plans disrupted is understandably disappointing.

While we appreciate your comments regarding our ordering and delivery processes, we are particularly concerned that three of the six blinds, including a replacement, arrived damaged. This is not the quality or service we strive to provide.

We sincerely apologise for the inconvenience and additional costs this has caused. We would welcome the opportunity to review your case further and discuss how we can help. Please can you send me your order details via email ? Please add Ticket 16783736 to the subject line.

Best regards
VELUX GBI Customer Service Team

VELUX Great Britain & Ireland からの回答

2026年7月27日

Dear Neil

I have located your order in our system and can see that there was an initial delay due to exceptionally high demand for VELUX blinds across Great Britain and Europe during the recent heatwave. However, I fully appreciate that this does not lessen the frustration and disappointment you have experienced while waiting for your order.

I am very sorry that the communication you received did not meet your expectations. I understand how frustrating it must have been to receive changing delivery information, take time out of your day to wait for deliveries that did not arrive, and feel that you were not being kept adequately informed throughout the process.

Your order is currently with the carrier, and our team has shared updates as soon as they have been received. Unfortunately, we are still awaiting a response from the carrier regarding the delivery status. Rather than ask you to wait any longer, I have taken the decision to raise a replacement order to help resolve this as quickly as possible.

I have responded on ticket 16736922, in relation to the new estimated delivery date.

Please accept my sincere apologies for the inconvenience and disappointment this situation has caused. We value your custom and understand that this experience has fallen well short of the standard of service you should expect from VELUX.

Thank you for bringing this to our attention. Your feedback is important and will be shared with the relevant teams to help us improve our service.

Best regards
VELUX GBI Customer Service Team

VELUX Great Britain & Ireland からの回答

2026年7月23日

Dear Philip

Thank you for taking the time to share your experience and for awarding us 5 stars.

We're delighted to hear that Jennifer was able to provide the information, guidance, and documentation you needed for your barn roof window installation. Delivering friendly, knowledgeable support is something we strive for, and it's wonderful to know Jennifer was able to answer your questions and offer additional advice to help with your project.

We will be sure to pass your kind comments on to Jennifer and the wider team. Thank you again for choosing VELUX, and we wish you every success with your installation.

Best regards
VELUX GBI Customer Service Team

VELUX Great Britain & Ireland からの回答

2026年7月23日

Dear Sue

Thank you for taking the time to leave such a wonderful review.

We're delighted to hear that Ian was able to resolve the issue with your remote control and guide you through reconnecting it successfully. Providing patient, professional support and helping our customers find the right solution is extremely important to us, so it's fantastic to know that Ian delivered such a positive experience.

We're also pleased that we could assist in arranging a service visit and that you valued being able to speak directly with a member of our team.

Thank you for choosing VELUX and for your kind feedback. We'll be sure to share your comments with Ian.

Best regards
VELUX GBI Customer Service Team

VELUX Great Britain & Ireland からの回答

2026年7月23日

Dear Customer

Thank you for taking the time to share your experience. We're delighted to hear that Nathan was able to provide such helpful and informative guidance when planning your loft extension project.

At VELUX, we understand how important it is to choose the right products for your home, and it's fantastic to know that Nathan's expertise helped you feel confident in your decision. We'll be sure to pass on your kind comments and recognition to Nathan.

We wish you all the best with your loft extension and hope you enjoy your new VELUX windows for many years to come.

Best regards
VELUX GBI Customer Service Team

VELUX Great Britain & Ireland からの回答

2026年7月22日

Dear Katie

Thank you for taking the time to share your experience.

We're delighted to hear that Sophie from our Design Team was able to provide such helpful, knowledgeable, and efficient support. It's great to know that her recommendations and prompt follow-up email helped you navigate the available options with confidence.

We also appreciate your feedback regarding the ability to edit quotes through the portal or email. Customer insights like yours are invaluable, and we'll be sure to share your comments with the relevant teams as we continue to improve our services and customer experience.

Thank you again for your kind words and for choosing VELUX.

Best regards
VELUX GBI Customer Service Team

VELUX Great Britain & Ireland からの回答

2026年7月20日

Dear Howard

Thank you for your fantastic review.

We're delighted to hear how pleased you are with your new VELUX CABRIO® Balcony and that the finished result has made such a positive impression.

It's especially rewarding to know that Dylan and his partner provided exceptional service and workmanship throughout the installation. We'll be sure to share your kind feedback with them, as recognition like this is greatly appreciated.

Thank you for choosing VELUX, and we hope you enjoy your new CABRIO® Balcony for many years to come.

Best regards
VELUX GBI Customer Service Team

VELUX Great Britain & Ireland からの回答

2026年7月17日

Dear Lila

Thank you for taking the time to leave such a wonderful review.

We're delighted to hear that you received outstanding service and that our team was able to call you back at a convenient time. It's great to know that the video call helped resolve the issue quickly and that Susan's calm, knowledgeable, and professional approach made such a positive impression.

We'll be sure to pass your kind comments on to Susan, who will be thrilled to receive your feedback.

Thank you once again for choosing VELUX and for sharing your experience with us.

Best regards
VELUX GBI Customer Service Team

VELUX Great Britain & Ireland からの回答

2026年7月17日

Dear Jeff

Thank you so much for taking the time to leave such a wonderful review.

We're delighted to hear that you were so pleased with both the replacement of your VELUX roof windows and blinds, and the service you received throughout the process. It's especially rewarding to know that our team and your installer, Josh, provided the friendly, professional, and knowledgeable support that we strive for every day.

We will be sure to pass your kind comments on to Josh and the wider team. They will be thrilled to hear that their hard work and attention to detail made such a positive impression.

We hope you enjoy your new VELUX products for many years to come—and we're confident they'll stand up to the weather when the rain finally returns!

Thank you again for your recommendation and for choosing VELUX.

Best regards
VELUX GBI Customer Service Team

VELUX Great Britain & Ireland からの回答

2026年7月16日

Dear Bianca

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how frustrating it must be to encounter an issue with your blind so soon after installation, particularly when the window is not easily accessible.

We are concerned to hear that you have been left feeling unsupported and that your experience has not met the standards we strive to provide. Having reviewed service request 1683216, we understand that the blind fabric became disengaged from the side channels while the window was open and that the wind appears to have been a contributing factor.

We appreciate that this is disappointing, particularly given the relatively recent installation, and we understand your frustration. While the circumstances of the issue mean it is not covered under the product warranty, we would like to reassure you that we have carefully reviewed the case and remain committed to assisting you with the available options.

A member of our Customer Service Team will be in touch as soon as possible to discuss the issue and work towards a resolution.

Thank you for bringing this to our attention. We appreciate your patience and the opportunity to put things right.

Best regards
VELUX GBI Customer Service Team

VELUX Great Britain & Ireland からの回答

2026年7月15日

Dear David

Thank you for taking the time to share your experience with us.

We're delighted to hear that Ian was able to provide helpful and reassuring support and that he could quickly identify the correct solution for your rooflight. It's great to know that the combination of replacement parts, installation guidance, and our online resources helped make the process straightforward for you.

We'll be sure to pass your kind comments on to Ian and share with the team. We're also pleased that your rooflight remains covered under guarantee after six years, giving you added peace of mind.

Thank you for choosing VELUX and for your fantastic feedback.

Best regards
VELUX GBI Customer Service Team

VELUX Great Britain & Ireland からの回答

2026年7月15日

Dear John

Thank you for taking the time to leave us a review.

We're delighted to hear that Mikey was able to provide the installation advice and additional information you needed for your solar anti-heat blackout shutter. It's great to know that the blind is now installed and working well.

We'll be sure to pass your kind feedback on to Mikey. We also appreciate your comments regarding the time taken to get through on the phone, please be assured we are actively working on reducing wait time for our customers.

While we aim to provide helpful online resources and guidance, we understand that sometimes speaking directly with an experienced advisor can make all the difference.

Thank you for choosing VELUX and for sharing your experience.

Best regards
VELUX GBI Customer Service Team

VELUX Great Britain & Ireland からの回答

2026年7月15日

Dear Rick

Thank you for taking the time to share your experience and for your kind words about Daniel and our Technical Advice Team.

We're delighted to hear that Daniel was able to provide the knowledge, guidance, and support you needed for your roof window replacement enquiries. We pride ourselves on delivering expert advice and excellent customer service, so it's wonderful to know that his clear explanations and professional approach gave you the confidence to recommend the right solution to your customer.

We'll be sure to pass your feedback on to Daniel and the wider team.

Thank you again for choosing VELUX and for your recommendation.

Best regards
VELUX GBI Customer Service Team

VELUX Great Britain & Ireland からの回答

2026年7月14日

Dear Colin

Thank you, for your fantastic 5-star review!

We're delighted to hear that your window replacement experience was smooth from start to finish and that you were pleased with the service provided. It's especially wonderful to hear your praise for Simon and Danny. We will be sure to share your kind comments with them, as they take great pride in delivering a professional, respectful, and high-quality installation experience.

We're pleased that everything was well organised, the work was completed to such a high standard, and that you felt confident throughout the process. Your recommendation means a great deal to us.

Thank you for choosing VELUX, and we hope you enjoy your new window for many years to come.

Best regards
VELUX GBI Customer Service Team

VELUX Great Britain & Ireland からの回答

2026年7月14日

Dear Mr Norfolk

Thank you for taking the time to share your experience and for your continued support of VELUX.

We're delighted to hear that your solar-powered window issue was resolved quickly and that both Susan from our Aftersales Team and Ed, our technician, provided the high level of service you expected. We will be sure to share your kind feedback with them.

It is especially rewarding to know that, as an existing advocate of our products and customer service, this recent experience has further reinforced your confidence in VELUX. Thank you for your loyalty and for choosing VELUX.

Best regards
VELUX GBI Customer Service Team

VELUX Great Britain & Ireland からの回答

2026年7月14日

Dear Don

Thank you for taking the time to share your feedback.

We are sorry to hear about the difficulties you experienced when installing your electric window and that the information initially available did not meet your expectations. We understand how frustrating it can be when installation guidance is unclear, especially when you are trying to complete a project efficiently.

While we're pleased that our UK team was ultimately able to provide the support you needed, we regret the inconvenience caused by the time spent seeking assistance. Feedback such as yours is important to us, as it helps us identify areas where we can improve both our documentation and customer support experience.

Thank you again for bringing this to our attention.

Best regards
VELUX GBI Customer Service Team

VELUX Great Britain & Ireland からの回答

2026年7月13日

Dear Kevin

Thank you for taking the time to leave us a fantastic review.

We're delighted to hear that you found our customer support faultless and that our team was able to assist you with your electrically operated heat protection blinds quickly, thoroughly, and with ease.

It's great to know that you found the ordering process simple and that our staff were professional, friendly, and helpful throughout. Providing excellent service and expert guidance is something we take great pride in, so your feedback is truly appreciated.

Thank you for choosing VELUX and for taking the time to share your experience. We hope you enjoy your new heat protection blinds for many years to come.

Best regards
VELUX GBI Customer Service Team

VELUX Great Britain & Ireland からの回答

2026年7月13日

Dear Jean

Thank you for your wonderful 5-star review.

We’re delighted to hear that our team in Glenrothes was able to help you find the right replacement blind and provide the support you needed. We understand that choosing the correct product can sometimes be challenging, and we're pleased that a quick phone call helped make the process easier and more personal.

Your kind words about our team's friendly, efficient, and effective service mean a great deal to us. We’ll be sure to share your feedback with the colleagues involved.

Thank you for choosing VELUX and for taking the time to share your experience. We hope your new blind serves you just as well for many years to come.

Best regards
VELUX GBI Customer Service Team

VELUX Great Britain & Ireland からの回答

2026年7月9日

Dear Paula

Thank you for taking the time to share your experience.

We're delighted to hear that you received great customer service and that we were able to process your refund quickly and conveniently. Making things as straightforward as possible for our customers is always our goal, so it's great to know the no-return refund process worked well for you.

Thank you for choosing VELUX and for your 5-star review.

Best regards
VELUX GBI Customer Service Team

VELUX Great Britain & Ireland からの回答

2026年7月9日

Dear LDam

Thank you for taking the time to speak with me earlier today.

As discussed, I will provide you with an update on the delivery as soon as I receive any further information from our delivery partner.

I fully appreciate how frustrating this situation has been, and I am truly sorry for the inconvenience and disappointment it has caused. Thank you for your patience and understanding while we work to resolve this for you.

Best regards
VELUX GBI Customer Service Team