Michela and Peter turned up on time and conducted their work in a neat and professional manner. They communicated clearly about what needed doing. They worked carefully in the room with no bumps on fu... もっと見る
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レビュアーのコメントを見てみましょう
Went to Velux as we wanted one stop shop from order to installation. Sales team initially very help and efficient but we did have to wait a week or so for details, but after that everything went ver... もっと見る
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We had an old Velux window replaced in our bathroom. The new window appears to be a very good product and was fitted by a professional team. The only issue we had was there was quite a long waiting... もっと見る
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Was a pleasure to deal with velux, although the waiting time was longer than we would have hoped we do understand why. Communication was good, albeit not the easiest to get through to someone on the... もっと見る
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企業情報
当該企業による記述
VELUX is a leading global manufacturer of roof windows and solutions designed to enhance healthy living under the roof. Since 1941, we have been synonymous with quality and innovation, committed to improving living spaces through increased daylight, fresh air, and sustainable solutions. VELUX GBI (Great Britain & Ireland) is the market organisation responsible for commercial, operational and customer service activities across the UK and Ireland, operating as part of the VELUX Group.
連絡先
Woodside Way, Glenrothes , 英国
- 01592 778225
- customer.support@velux.co.uk
- velux.uk
4.6
優良
370件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
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Would not hesitate to recommend
This company have been so helpful in support and supply of parts to enable me to restore the blind function of my Velux window. Always contactable by email with quick response. Would not hesitate to recommend their products and customer service if needed for support.
2026年8月7日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Sally
Thank you for taking the time to leave us a wonderful 5-star review!
We're delighted to hear that our team was able to help you restore the functionality of the blind on your VELUX window and provide the parts and support you needed. It's great to know that our responsiveness and customer service made a positive difference to your experience.
We really appreciate your recommendation and thank you for taking the time to share your feedback. We'll be sure to pass your kind comments on to the team.
Best regards
VELUX GBI Customer Service Team
Excellent Service
The company demonstrates very good customer service and I felt it was a very seamless and easy process from start to finish. All aspects were clearly explained and I now have a fabulous new widow with a solar shutter and blackout blind that really help to keep the room cooler in the hot weather.
2026年8月7日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Maxine
We're delighted to hear that you enjoyed such a positive experience with VELUX, that you found the process seamless from start to finish and that our team kept everything clear and easy to understand throughout.
It's wonderful to know you're enjoying your new window, solar shutter and blackout blind, and that they're helping to keep your room cooler during the warmer weather.
We really appreciate your kind feedback and thank you for choosing VELUX. We'll be sure to share your comments with the team.
Best regards
VELUX GBI Customer Service Team
Cracked outer pane on large rooflight
A large rooflight needed replacing as the existing one suffered a crack in the outer pane. It was under warranty. VELUX arrived on time as agreed and installed a replacement quickly and efficiently. Very impressive.
2026年8月13日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Graham
Thank you for taking the time to leave us a 5-star review.
We're pleased that we could replace your rooflight under warranty promptly and that the installation was completed efficiently.
Your comments mean a great deal to us, and we'll be sure to pass your feedback on to the team.
Thank you for choosing VELUX.
Best regards
VELUX GBI Customer Service Team
Replacement windows from Velux.
The replacement window service we received from Velux was really good. The new windows are excellent improving the light into the bedroom and look clean and modern. The installation of the windows from AKA building services in Burnley was first class. An effortless process from start to finish. Thankyou 👍
2026年7月23日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Peter
Thank you for your fantastic 5-star review!
We're delighted to hear that you're pleased with your replacement windows and that they're helping to bring more light into your bedroom while giving your home a fresh, modern look.
It's also great to know that the installation carried out by AKA Building Services in Burnley was first class and that the whole process was effortless from start to finish.
Thank you for choosing VELUX and for taking the time to share your experience. We'll be sure to pass your kind comments on to the teams involved.
Best regards
VELUX GBI Customer Service Team
About as good as it gets
In an age of companies trying to extract maximum profit for shabby products and installation with useless customer service and support Velux stand out - simply excellent in all respects.
Only minor quibble is the pictograms to explain how to set up and use the products so maybe that could be improved but to be fair the customer service team are brilliant in response and advice.
Used these guys a few times and thoroughly recommend.
2026年8月12日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Chris,
Thank you for your fantastic 5-star review!
We're delighted to hear that you've had such positive experiences with both our products and customer service team. We also appreciate your feedback regarding the pictogram instructions and will be sure to pass this on.
Thank you for your recommendation and for choosing VELUX.
Best regards
VELUX GBI Customer Service Team
Great service from Velux support
Ordered some parts for an older window and discovered on delivery they were incorrect for the model I have. Contacted the supplier who arranged for the return of them to Velux and substitution of the correct ones. Velux support kept me informed of the return process and made it as easy as it could be. The correct parts are now fitted to the window and it's back working again. Thanks to everyone for the great service.
2026年8月11日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Robin
Thank you for your fantastic 5-star review!
We're delighted to hear that our team was able to help resolve the issue and get your window working again. While we're sorry the initial parts weren't correct for your model, it's great to know the return and replacement process was handled smoothly and that we kept you informed every step of the way.
Your feedback means a lot to us, and we'll be sure to share your kind comments with the teams involved. Thank you for choosing VELUX, and we're pleased everything is now fitted and functioning as it should.
Best regards
VELUX GBI Customer Service Team
Blind installation instructions are inadequate.
I like our Velux windows, they've been reliable for over ten years. I like our our Velux blinds, they also work well.
But WHY are the instructions for installing blinds written in hieroglyphics? We've had had written language for thousands of years, but Velux think it unnecessary.
There's a QR code with the instructions. Will it take me to a page with actual words describing the installation? Or maybe a quick video (with words)?
No, the QR code just takes me to an online copy of the installation hieroglyphs.
Give better instructions Velux, it's not difficult.
2026年8月9日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Peter
Thank you for your review and for being a long-time VELUX customer. We're delighted to hear that your windows have provided reliable service for more than ten years and that you're pleased with the performance of your blinds.
We also appreciate your honest feedback regarding our installation instructions. We understand that picture-based guides aren't everyone's preferred format, and we're sorry to hear that you found them frustrating to follow. Your comments about the QR code content and the need for more detailed written guidance or video support are valuable and will be shared with the relevant teams for consideration.
Thank you again for taking the time to share both your positive experience and your suggestions for improvement. Feedback like yours helps us continue to enhance our products and customer experience.
Best regards
VELUX GBI Customer Service Team
Velux technical department
Velux technical department, great team, professional in other words.
I have been helped with my queries, they replied fast and helpful, gave me all the informations needed.
Thank you
2026年8月5日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Ovidiu
Thank you for your wonderful 5-star review!
We're delighted to hear that our Technical Department was able to assist you quickly and provide all the information you needed. We take great pride in delivering professional, knowledgeable, and responsive support, so it's fantastic to know that this was reflected in your experience.
We really appreciate you taking the time to share your feedback and will pass your kind comments on to the team.
Best regards
VELUX GBI Customer Service Team
VELUX Great Britain & Ireland からの回答
Dear Customer
Thank you for your feedback.
We're sorry to hear that you were disappointed with the delivery service used for your order. We understand how important a reliable delivery experience is, and we appreciate you taking the time to share your comments.
To allow to investigate further and share with the relevant team as we continue to review and improve our delivery options, can you kindly email the below information to Customer.support@velux.co.uk, with Ticket 16897925 in the subject line.
1. Your VELUX order number
2 .A brief description of what has taken place
3. Your contact telephone number
Best regards
VELUX GBI Customer Service Team
New Velux windows
We are absolutely delighted with our new Velux windows and blinds in the attic bedroom and what a difference they have made. The quality of these new generation windows is amazing as was our experience with the team at Velux from start to finish. And not forgetting the window installer who was very professional, very personable and did a first class job. A well deserved 5 star rating from us for the whole customer experience and we’re delighted thank you.
2026年7月27日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Hugh
Thank you so much for your wonderful review.
We're delighted to hear how pleased you are with your new VELUX windows and blinds, and the difference they have made to your attic bedroom. It's especially rewarding to know that the quality of our products, along with the support provided by our team, delivered such a positive experience from start to finish.
We're also pleased to hear your installer provided such professional and personable service. Feedback like yours means a great deal to everyone involved.
Thank you for choosing VELUX and for taking the time to share your experience. We hope you enjoy your new windows for many years to come.
Best regards
VELUX GBI Customer Service Team
First Class
Professional and brilliant communication all the way. The Velux team were first class and the installers were also first class.
Would recommend both Velux and Valdek. To anyone.
2026年8月6日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear William
Thank you for taking the time to share your feedback.
We're delighted to hear that you received professional communication throughout your experience and that both the VELUX team and Valdek delivered a first-class service.
Your recommendation means a great deal to us, and we'll be sure to pass your kind comments on to everyone involved.
Thank you for choosing VELUX.
Best regards
VELUX GBI Customer Service Team
The box had been damaged during…
The box had been damaged during delivery and the fittings were missing. Connected sort and they arranged for replacement fixings to be sent out.
2026年8月6日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear James
Thank you for your review.
We're sorry to hear that your order arrived with damaged packaging and missing fixings, but we're pleased that our team was able to resolve the issue quickly and arrange replacement parts for you.
Thank you for taking the time to share your experience and for awarding us 5 stars. We really appreciate your feedback and your support.
Best regards
VELUX GBI Customer Service Team
Amazing Customer Service!!
After receiving a really well-designed and beautifully made blind, we decided to order another one. Unfortunately, I managed to get the measurements wrong when placing the second order, which was entirely my fault, as there were clearly plenty of points to check before confirming the order and I simply didn’t pay enough attention.
I contacted Velux customer services via online form to explain what had happened and, to be honest, I was genuinely surprised when they offered me the option to return the blind for a refund. Given that the mistake was mine, I certainly wasn’t expecting that.
I’d later experienced a few challenges with the website when placing the correct re-order, and what really impressed me was how quickly they responded. Within minutes of emailing to explain the issue, I received a call directly to my mobile to talk through what had happened and discuss the options.
The original blind we ordered was excellent, but it’s the combination of the product quality and the level of customer service that really stands out. Mistakes happen, and when one was entirely my own, I was particularly impressed by how helpful and understanding they were in resolving it.
A really great company to deal with! Highly recommended.
2026年8月3日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Marco
Thank you for taking the time to share such a wonderful review. We’re delighted to hear how pleased you were with both the quality of your blinds and the support you received from our customer service team.
Mistakes can happen, and we're glad we could help find a solution and make the reordering process as smooth as possible. It's especially rewarding to hear that our team's quick response and willingness to assist made a positive difference to your experience.
Thank you for your recommendation and for choosing VELUX. We hope you continue to enjoy your new blinds for many years to come.
Best regards
VELUX GBI Customer Service Team
Each of the 3 Velux technicians ( Ian
Each of the 3 Velux technicians ( Ian , Shaun , Michelle ) that I have spoken to regarding a number of different problems with my 3 Velux Skylights & internal Blinds have been informative ,helpful and approachable . Ian & Shaun guided me through the several remedy processes with patience and empathy including using video call and a UTube video . Michelle sent an email giving re-set instructions which were not as precise as they could be.
Although Velux closed their telephone lines on one occasion due to volume of calls they always acknowledged my emails. I am still unable to control one skylight via the Touch control but I'm confident that their team will be able to help when I next telephone them,
2026年7月31日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear David
Thank you for taking the time to share your experience.
We're pleased to hear that Ian, Shaun and Michelle were informative, helpful and approachable while supporting you with your VELUX skylights and blinds. It's especially encouraging to know that Ian and Shaun were able to guide you through the troubleshooting process with patience and empathy.
We also appreciate your feedback regarding the reset instructions provided and our phone line availability. Your comments help us identify areas where we can improve our communication and service.
We're sorry to hear that you're still experiencing an issue with one skylight via the Touch control, but we're glad you remain confident in our team's support. Please don't hesitate to get back in touch, and we'll do everything we can to help resolve this for you.
Best regards
VELUX GBI Customer Service Team
Brilliant blind for the velux and…
Brilliant blind for the velux and really easy to fit many thanks
2026年7月30日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Jack
We're delighted to hear that you're pleased with your blind and found it easy to fit. Making installation as straightforward as possible is important to us, so it's great to know everything went smoothly.
Thank you for choosing VELUX and for taking the time to share your feedback.
Best regards
VELUX GBI Customer Service Team
Fantastic kitchen transformation by…
Fantastic kitchen transformation by Brighter Room Roof Windows! We recently used Brighter Room Roof Windows to replace our old kitchen window with a new VELUX, and we are absolutely thrilled with the result. The kitchen is now incredibly bright, much fresher and airy, and feels twice as big. The team from Brighter Room
Roof Windows was professional, punctual, and highly efficient. They took extra care to keep our kitchen clean and tidy throughout the installation process. The finishing work around the new window frame is absolutely flawless and we had not expected that to be included. Sean and Bill were great, I highly recommend Brighter Room Roof Windows Ltd, Bristol, for anyone looking to upgrade with Velux Windows.
2026年7月28日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Customer
Thank you for your fantastic 5-star review! We're delighted to hear how much of a difference your new VELUX roof window has made to your kitchen, creating a brighter, fresher, and more spacious living area.
It's especially wonderful to hear your praise for Sean, Bill, and the team at Brighter Room Roof Windows. We know how important a professional installation is, and we're pleased that their workmanship, attention to detail, and care for your home exceeded your expectations.
Thank you for choosing VELUX and for taking the time to share your experience. We hope you enjoy your transformed kitchen for many years to come.
Best regards
VELUX GBI Customer Service Team
Velux anti heat blinds
I spoke to Caroline who helped me enormously. She was clear and precise and help me choose the correct blinds for my windows.
2026年7月28日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Denise
Thank you for your fantastic 5-star review.
We're delighted to hear that Caroline was able to help you choose the right anti-heat blinds for your windows. Providing clear, expert advice is something we pride ourselves on, so it's wonderful to know that Caroline's support made the process easy and straightforward for you.
We'll be sure to share your kind feedback with Caroline and the wider team.
Best regards
VELUX GBI Customer Service Team
Builder
Simple job. Replace an existing center pivot , to top hang teh same size. Instructions aboslute poor. The instructions were for center pivot. NO number to call for help, even Velux ytube video is not clear!!! Very unhappy.
2026年7月27日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Liz
Thank you for taking the time to share your feedback. We are sorry to hear that you found the installation instructions unclear and that the support resources available did not meet your expectations.
We understand how frustrating it can be when a straightforward replacement job becomes more difficult due to unclear guidance. Your comments regarding the centre pivot instructions, the lack of easily accessible contact information, and the helpfulness of the video resources have been noted and will be shared with the relevant teams for review.
If you still require assistance with your installation, please contact our Customer Service team directly on 01592 778225 or via our website by completing this form https://www.velux.co.uk/customer-service/contact-us#95083d95-c92f-4734-941d-74c0a54cd5be and we will be happy to help.
Best regards
VELUX GBI Customer Service Team
Avoid as difficult to deal with as end…
Avoid as difficult to deal with as end customer and deliver faulty products
I ordered 6 of their heat deflection blinds for our roof windows. I had to split the order as they would not accept credit card payment beyond a ridiculously low level given their premium pricing (ostensibly to protect their customers but in reality probably to avoid credit card fees); then they force you to wait in all day for the delivery - no timed slots are provided (again probably the cheapest delivery option for them). And to top it all out of 6 blinds 3 were broken and unusable - this included a replacement for the first broken blind.(!) Every time it takes 9 days for another delivery so I have now spent over 2 months and as these have to be installed professionally had to pay out for installation that could not be done.
2026年7月25日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear SB
Thank you for your feedback.
We are sorry to hear about your experience and understand your frustration. Receiving damaged products, waiting for multiple replacement deliveries, and having installation plans disrupted is understandably disappointing.
While we appreciate your comments regarding our ordering and delivery processes, we are particularly concerned that three of the six blinds, including a replacement, arrived damaged. This is not the quality or service we strive to provide.
We sincerely apologise for the inconvenience and additional costs this has caused. We would welcome the opportunity to review your case further and discuss how we can help. Please can you send me your order details via email ? Please add Ticket 16783736 to the subject line.
Best regards
VELUX GBI Customer Service Team
Useless customer service. Unable to deliver product or provide any accurate information. Avoid at all costs.
I ordered 2 Velux blinds online on 27th June with a delivery date of 10th July. It is now the 24th July and still waiting. Avoid this company at all costs. Shocking customer service and complete lack of interest. Apparently they attempted delivery on the 14th and 15th July. No email, no phone call, no note through the door. Nothing to say they had attempted delivery. Just utter silence. I tried calling, was on hold for 30 mins, finally got through to a rude and unhelpful member of staff who seemed to show no interest, she finally agreed to reschedule the delivery to Wed 22nd. Said she would send an email, no email arrived. Wed 22nd came and went, no delivery. Received an email on the 23rd saying it will be delivered on Friday the 24th. Stayed in all day. Nothing. Tried calling Velux only to find they close at 12:00 on a Friday. One of the worst customer experiences I've ever had. Avoid at all costs.
2026年7月24日
自発的なレビュー
VELUX Great Britain & Ireland からの回答
Dear Neil
I have located your order in our system and can see that there was an initial delay due to exceptionally high demand for VELUX blinds across Great Britain and Europe during the recent heatwave. However, I fully appreciate that this does not lessen the frustration and disappointment you have experienced while waiting for your order.
I am very sorry that the communication you received did not meet your expectations. I understand how frustrating it must have been to receive changing delivery information, take time out of your day to wait for deliveries that did not arrive, and feel that you were not being kept adequately informed throughout the process.
Your order is currently with the carrier, and our team has shared updates as soon as they have been received. Unfortunately, we are still awaiting a response from the carrier regarding the delivery status. Rather than ask you to wait any longer, I have taken the decision to raise a replacement order to help resolve this as quickly as possible.
I have responded on ticket 16736922, in relation to the new estimated delivery date.
Please accept my sincere apologies for the inconvenience and disappointment this situation has caused. We value your custom and understand that this experience has fallen well short of the standard of service you should expect from VELUX.
Thank you for bringing this to our attention. Your feedback is important and will be shared with the relevant teams to help us improve our service.
Best regards
VELUX GBI Customer Service Team
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