Venus Legal Limited レビュー 

Venus Legal Limited からの回答

2026年6月17日

Hi Alan, Thank you for your honest review and I think it was completely reasonable for you to be nervous or have doubts - especially after being scammed. Thank you for being open and transparent with us and for giving us the opportunity to illustrate our commitment to client service.

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2026年5月19日

Thank you for your review Noah - it is very much appreciated.

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2026年5月19日

Thank you Thomas for your review and we will pass on your kind words to Zoe. If you require any further assistance please get in touch.

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2026年3月20日

Thank you for the positive review Stephen, I will forward onto your solicitor.

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2026年2月27日

Thank you for deleting your previous reviews Patricia and we appreciate your latest review which is very positive. I will inform Mr Coyle and I am sure he will be on hand to help and/or support with any further assistance you may require.

Venus Legal Limited からの回答

2026年2月27日 に更新

Please provide your contact details and I will arrange for a Partner to give you a call. It appears that the email address you are using to cancel is incorrect. The correct email to use is: emissions@venuslegal.co.uk. We look forward to hearing from you.

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2026年2月11日

Thank you for your review, it is very much appreciated and we will pass your kind comments on to the file handler.

Venus Legal Limited からの回答

2026年2月3日

Hi Dom,

Venus Legal do not make cold calls or calls that solicit for business, so we are slightly confused as to why we are receiving a negative review for the cold call you have received. Please provide your contact details and we will ask a Partner to give you a call or if it is more convenient please call a member of our Diesel Emissions Team on 01625 830 770.

Yours faithfully,
Venus Legal

Venus Legal Limited からの回答

2025年12月10日

Dear Chris,

Please can you provide us with your contact details so we can contact you and understand why you are associating this outreach centre with Venus Legal ? We would never call you and request your personal information. Furthermore, we have not taken on any finance claims nor are there plans to, until we understand exactly what the FCA redress scheme for motor finance customers is going to be. It may be in client's best interests to pursue any finance claims themselves.

What we have seen trending lately is that clients who have visited websites or click onto social media links to see whether they are eligible for finance claims, are providing their personal information and are subsequently, receiving lots of phone calls and correspondence from various sources.

If you provide us with your contact details, we will contact you to endeavour to help you in anyway we can but to be clear, and for the avoidance of doubt, we do not make cold calls to anyone nor do we request personal information. You have already stated that you doubt a UK based legal firm would be mixed up with these persistent calls and that is unequivocally correct.

The FCA is consulting on a redress scheme for motor finance customers who were treated unfairly, aiming to provide compensation for those affected by inadequate disclosure of commission and contractual ties. An update on the redress scheme is expected on 12 December 2025 and we have no plans to help progress these claims until we know exactly what is involved.

We await your contact details.

Venus Legal Limited からの回答

2025年9月23日

Thank you for your review Wayne. Please do not hesitate to contact us if you need anything or have any further questions.

Venus Legal Limited からの回答

2025年8月29日

Hi Jon,

Thank you for providing your contact details.

We have tried to call you repeatedly on the mobile number you have provided but your phone is switched off and there is no facility to leave a voicemail.

A member of our Diesel Emissions client experience team would be happy to discuss further to understand any issues you have experienced with our onboarding partner and to provide you with reassurance. Please call us on 01625 830770 and ask to speak to any member of our Diesel Emissions client experience team, we trust any concerns you have shall be rectified following our call with you and we thank you in advance for giving us the opportunity to respond to your queries.

For any potential client, you would only receive communications from us if you engaged with the onboarding process which comprises of 18 voluntary interaction points, there was no obligation for you to initiate and/or continue with the onboarding process including an opt-in digital signature capture with instructions and an explanation in relation to our 14 day cancellation process and potential compensation deduction, to ensure complete transparency in the process; this offers potential clients with multiple opportunities to review, engage with, and submit relevant information should they wish to proceed with a Diesel Emissions claim.

Before any clients can join the claim, we need their express permission to digitalise their signature. You voluntarily provided us with this express permission and at no point where you obligated to do so. Without this permission, you would not have received any legal paperwork relevant to a Diesel Emissions claim.

We offer a ‘No Win No Fee’ arrangement, so if you don’t win your case, you won’t have to pay anything. Our fees are 40% + VAT which will be taken from your compensation in the event the claim is successful. For your full protection, every client is given an ATE insurance policy of £200 - only payable upon a successful outcome and is standard across the sector.

We can confidently say that this is legitimate and invite you to get in touch if there is anything at all you need clarifying or do not understand. If you do not want to talk to us over the phone for any reason, you can contact us on our correct email which is emissions@venuslegal.co.uk.

We are sorry to hear that your onboarding experience has caused you to have concern and hope this response has been helpful.

In any event, we urge you to contact us and we look forward to hearing from you.

Yours faithfully,

Venus Legal Limited

Venus Legal Limited からの回答

2025年8月19日

Hi Zoe,

Following your recent review, we have requested further information from you, as we do not have any details relating to you as a client. A member of our Diesel Emissions client experience team would be happy to discuss further to understand any issues you have experienced with our onboarding partner and to provide you with reassurance.

For any potential client, you would only receive communications from us if you engaged with the onboarding process which comprises of 18 voluntary interaction points, there was no obligation for you to initiate and/or continue with the onboarding process including an opt-in digital signature capture with instructions and an explanation in relation to our 14 day cancellation process and potential compensation deduction, to ensure complete transparency in the process; this offers potential clients with multiple opportunities to review, engage with, and submit relevant information should they wish to proceed with a Diesel Emissions claim.

As previously stated to you, before any clients can join the claim, we need their express permission to digitalise their signature. You voluntarily provided us with this express permission and at no point where you obligated to do so. For example, if you did not give your express permission, did not provide your signature, did not tick the box, you would not have had your signature digitalised nor would you have received any legal paperwork relevant to a Diesel Emissions claim.

If you would like to discuss this further, please provide us with your contact details so we can contact you and/or please call us on 01625 830770 and ask to speak to any member of our Diesel Emissions client experience team. We trust any concerns you have shall be rectified following our call with you and we thank you in advance for giving us the opportunity to respond to your queries.

Kind regards
Venus Legal Limited

Venus Legal Limited からの回答

2025年8月29日

Thank you for you the feedback Rob.

Venus Legal Limited からの回答

2025年9月18日

Hi Adrian,

Please provide us with your contact details and we will ensure one of our solicitors will call you and go through the contract with you, to ensure you understand everything. Unfortunately, we do not have any clients with your name, so we are unable to get in touch with you.

Yours faithfully,

Venus Legal