Veronica Beard レビュー 

DO NOT PLACE AN ORDER WITH THEM. I’ve had a package marked delivered around the holidays that I have not been able to locate. Customer service is terrible and I mean absolutely and exhaustingly terrible.

There is a restocking fee of $15! No one does this and the designer, Veronica Swanson Beard, is a nepo baby. Her grandfather started Swanson frozen foods and her dad owns Swanson Vineyards in Napa Valley, CA. Their items are already overpriced, she is wealthy AF. I won't buy off their website and hesitate to buy any of their clothes in the future. What a bunch of greedy rich b!tches stuck in their own world.

Ordered a dickie.
It did not arrive and I could not track it.
Three emails to ask it whereabouts and still no answer!
Called the US and was told they were silently working on it as they didn’t know where it was.
Rude customer services who just wanted me off the phone.
Said they would give me a refund once they had heard from the couriers.
I said I would like a replacement and was told there might not be one!
Have just had notification of a refund with no proper information.
Do not use them as there is no customer service.

I have spent thousands of dollars at VB. I have 30 jackets alone! I just had the worst experience with customer service. I ordered a matching jacket and dress. Instead of sending me my order, I was sent two identical dresses. Unfortunately, when I contacted VB, I was informed the jacket was no longer available. I bought it as a set and did not want the dress without the jacket. I was just charged a "restrocking fee" when I returned. It was their mistake. Loyalty means absolutely nothing to this company.

I tried to return a pair of athletic shoes to Veronica Beard on Aug 23, 2024. I had the order number. When I tried to return them online I got the runaround. It was very frustrating as I spent about 6 hours trying to make the return. All to no avail.The VB site would not accept my return.
It would be great if VB would work on the site to make it more accessible.
Needless to say I WILL NOT BE ORDERING FROM THEM again. I hope this review helps others in their quest for efficient service.
Sincerely,
C. C. Peddy

All I can say is that Veronica Beard has some serious fans in Canada! My friends and I all LOVE the balzers. We're like a Veronica Beard gang! I have 2 blazers and have been eyeing the blue linen but it's sold out in my size - 12. Fabulous line - keep up the excellent work! (Sept 3) Also, about a week ago I received the gorgeous velvet blazer (colour - dark red wine) - so glad I ordered it quickly because my size is already sold out!

11 days and no order update or dispatch.

Wish I had read the reviews on here and it seems like a common problem.

Customer service has provided a generic “policy” about stock. At point of purchase there was no warning and the item is still fully in stock on their website.

Hello all,
Just wanted to say I have bought 2 pieces from Veronica Beard online services. The first one was a dress . For 223.00 and some change .they received the dress on July 26 and my refund date will be on aug 8, 2024. I did not get my refund. The bank said to investigate might take another 30 days. I’ve contacted them via email. The dress was a size xl 16 I normally wear and it was like a child’s size. So was the other garment. I bought. Their prices are not low. They show state that sizes are for people very , very thin. I’m hurt , I upset, and disappointed that they charge so much for garments than only preteens can wear. And they do not like to refund your money back as promised. I do not recommend buying anything from this company.

Purchased an item that didn't fit and they did not have larger size. Charged me $15 Handling Fee! Other premium brand sites do not do this.

they sent second hand shoes after ordering and paying for new. Customer Service people are a joke so please buyer beware as this Company is totally untrustworthy

Beware of ordering Veronica Beard clothing online. I ordered 6 tee shirts totaling $928.00 and returned one. They charged a $15.00 restocking fee for a product that cost $138.00, which they said would be comped if I made an exchange. I had just ordered 4 more tee shirts which were in route, so I called customer service to request a refund of the restocking fee. I called two days at different hours, but always heard a recorded message telling me all representatives were busy, asking me to leave my number for them to return my call. Not sure if they return calls. I did not leave a number. Both packages were shipped in cheap cardboard boxes that could not be reused, so now I've incurred the cost of a new box. I have no complaint about the quality of the brand, just the quality of their customer service. In the future, I will buy Veronica Beard from Neiman Marcus. Their customer service is exceptional.

Do not order online as if you return the item you will not get your refund as they promised... NO CUSTOMER SERVICE...I am still calling and emailing them everyday, but to no avail. Excuses like WINNIE a service rep said, "I have to contact the warehouse to see if they logged it in yet" They had it per UPS for 12 days.She promised to credit it if they had it. NO RESPONSE and NO REFUND YET .. BEWARE

if there was one star I would give it. The quality of the items is poor. Then they charge a 35 Pound restocking charge. Why would I ever every buy from here???

Wow.. did the quality of VB go down. Veronica Beard has beautiful designs but bad quality. I purchased a denim dress in the fall and paid 600.00 dollars. The seam in the back came apart after wearing it once. Then I bought a trench coat, paid 900.00 dollars and couldn’t believe it when I saw it. All around the button holes strings were hanging out.. it looked frayed. I can’t believe this coat got past quality control. I have seen better quality coats at Target for 40.00. Most of VB clothing is made in China! Pretty sad for the price they charge that it’s made in China but charge like it’s made in Italy. They must be making a killing!

Don’t order from VB directly - use Revolve or Net-a-Porter.
Love VB clothing - especially the lovely jackets. But I will never order from them directly again. Take ages to get a refund and the customer service is nonexistent. Awful!
I will continue to buy the clothing but I will use a different route for sure!

Returns take way too long to process the refund.

I have bought several items. I love them although they have needed some adjustments. They arrived quickly. However I have sent back an expensive jacket as it was too small. I have Not received a refund and no-one responds to my e. mails to customer services . I will definitely NOT purchase again. Jan Austin.

Will never purchase from this company ever again. Purchased an item and returned next day via UPS. Never received my refund. Can’t reach anyone at their customer service phone number. Almost feels like a scam. Horrible experience

DO NOT BUY from online site! If you have to return anything their SERVICE and timeline to refund is one of the WORST I’ve ever experienced!!!

I sent back (the items that could actually be sent back) - read the fine print before purchasing, paid the Restock fee and it’s been 11 Business Days - total 15 days since I shipped back and have NOT been refunded a $1. Their “customer service “ said it’s been received but takes 10 business days before they will let me know if and what will be refunded!!! TERRIBLE, as VB clothes are nice but this brands team and policies are NOT. I’d stick to Nordstrom if you plan to buy and AVOID this website to purchase!!

Really really disappointed by the customer service here for returns. I want to exchange and no-one will answer my emails. I know they have received my return back as it was tracked. It makes me just want my money back and have nothing more to do with them. Disappointed as I love the look of their clothes.