Victor Michael Estate Agents レビュー 633

Rented my previous property from Victor Michael. (Canning Town)

On Monday, 18th April, it will be 4 weeks since I returned my keys (on the 20th of March) as per the request from Victor Michael to vacate the property by the 17th of March.

On 3rd of April, Victor Michael confirmed a rent overpayment of £1,494.80 is due to me (as I paid for a month in advance and vacated earlier), in addition to my deposit to be returned.

Both the inspection report in November 2022 and the check out report at the end of March 2023 indicate no reason to retain any of the deposit.

And yet I am still waiting (after following up numerous times) for the money owning to me to be returned.

UPDATE 13/04/2023

You saying you “MOST” leave! As really tells a lot about your company. My other partner has left the property over a year plus, which means I have been paying the rent without arrears till date. This how you people makes landlord lose money. I can decided not to pay rent from the day you severed the section 21 till we meet in court which means the landlord will be out of pocket for 7 months that’s £10500 lost. I have find out it’s because the rent in that area is now now £2000 that’s why you want us out. Your company and the landlord has not giving reason to severed the notice. If the landlord want to move back or family member that’s fear enough but telling us to moved out because one person has left the property and I never owe rent is not a good excuses. I will be taking this much further.
my son is going to special school which is very difficult to leave outside the borough till they find we are able to get replacement in another borough.

Many people has contact us from here after reading my reviews.
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A girl called Kelly Rowlatt from Canning Town branch is the most rude person I have dealt with, she needs customer service training, She is always rude. Have been renting 3 bedroom house in barking. Never owe a single rent for the past 5 years. Payment on time. When ever there is repair it takes time for them to resolved the issue. It took this agency and landlord 7 months to repair the the house kitchen. After they repair the kitchen, they increased my rent, after 2 months they gave us section 21 to leave the property because they planned with the landlord to get a bigger rent. My rent was increased from 1400 to 1500 after kitchen renovation. Now, they want us out after signing new contract.

My experience was pretty good. The agent that I had to deal with was very helpful and responsive at my requests. Also I have nothing to complain about the Newlet department . At the end of the story I definitely recommend this agency. 👍

Excellent Customer Sevice. Been looked after nicely.

where do I start. Perhaps someone in their pitiful group could tell truth to their clients, could treat their clients with some respect, could respond to emails with literacy, could stop evading questions, could try behaving with integrity. Maybe that's too much to ask.

I have been in business relations with Victor Michael for about two decades. During this long period, I have never had an occasion to doubt the company's professionalism and commitment to me as a client. The latest task was when Piyush offered to find me a mortgage broker. The arrangement worked perfectly well and I am greatly indebted to him.

Sales Team (Commercial)

Dealing with Mr Piyush things was done elegantly and professionally. Really good estates agency and was correspondent even when on annual leave.
Excellent Work ethics.

Well done in all your work with getting this across the line. New Year New office, Thanks to your hard work

Amazing... Mr Abu n Kelvin you guys are genuinely great... Helped a lot during the whole process n within five days the keys are in our hand.. Cheers🍾🙏

Good staff..As abu and kelvin helped alot to get the accommodation and to be true they are so generous to their customers..Feels good to have chat and deal with them.

The worst agency in the all United Kingdom.
Staff just care about money
together with landlord.
I was live 15 years in leytonstone
- always rent was payd on time.
But always when was reported problem - answer was not come....
In one tragic day roof was damaged and collapse together with dirty water and all rubbish from top floor flat.
( Nearly injured my wife, thank good - kids was at school in that time.
Reported to agency....no answer
Fire fighters come- switched off all supplies likecgas , water etc.
We was homeless after that -
Agency was not given any help...
...together with her landlord...
( was on holiday in India )
Not help with Landlord is well...
Was reported everything to Council Waltham Forest.
I have all pictures; video with damaged flat and Ours belonging.
I was live there together with my wife and two kids .
Help never come
Just was pressure to leave that agency and finally We was taken flats from different agency.
The worst agency Victor Michael
Mr Opal landlord as well.
Never give help
Just care about them self
If some one have similar situation please don't be scare - just tell to Every One- avoid that Agancy and that landlord.

Victor Michaels offered a friendly and professional service. Overall, it was fantastic doing business with them-the staff namely Piyush and Esta were very kinds and patient and kept me in the loop every step of the way. Keep up the fantastic work :-) x

Victoria and Sumeya were excellent, as well as their manager. We're settling very good, and in good communications with our landlord. Thank you so much! Great work done!

You are all accommodating and respond well with our queries.
Thank you for the help and assistance. Amazing team especially to Victoria.

This review is dedicated to Gracie from the Leytonstone office, because she's the lady behind the successful lettings. Without her friendly personality and perseverance through hectic moving periods, the people involved wouldn't have got the results. Gracie helped make them possible. She understands the perspective of landlords and tenants; and has turned this insight into a rare ability to stay impartial during the process, which unlike many agents, meant she never came across as favouring one party.

I trusted Gracie because I knew she tried to match tenants to the criteria I provided, abiding by council and letting legislations, without adding to the stress by imposing fees or selling additional services. This proved how objective she is with her work; she was focused on letting and following the right rules, not selling. This was important to me.

I know my previous tenants and new tenants found Gracie equally reliable. She has supported everyone in process, including her team members who were falling behind on paperwork.
I believe Victor Michael are blessed to have Gracie in their team. She is one of the hardest working people I've had the privilege of working with, after having worked with people from all major estate agents such as Foxtons, Winkworth, Bairstow Eves, Strettons.

My feedback doesn't really do Gracie justice. She's far better than a few sentences.

Thank you for everything you do for us.

Nadia Mansoor

I thought victor michael is a big letting company and they are professional but the experience is worst then ever.

First of all as soon as i paid them rent and deposit sales team stop answering my phone and said i need to speak to management.

The management is worst then the sale team, specially the lady Works their name Miss. Victoria. Horrible customer service and she is so arrogant.

When the landlord want me to evict the property i told them i trying to find it as property crises is all over the London and still she was threatening me and finally they send me the eviction notice. So i left the property and now they are not giving me my deposit back.

So, i raised dispute on TDS and now they emailed me thats its nothing to do with them and now its between landlord and to resolve this issue, even though i paid deposit to victor michael.

I dont know how they have managing the properties and getting all these 5 stars probably they have paid to PR company to made this up for me because the people works their they dont behave normal and also they dont treat others as a human being.

i hope they director see this message and sack those people who are ruining his company reputation.

Gracie from the Leytonstone branch was professional, friendly and so very helpful through this process keeping us updated through every step of the way. Very quickly, Gracie arranged a viewing and we were very lucky that the whole process of seeing the house and moving in was completed within 10 days.
Thank you, especially Gracie but also all the staff at the branch.

Very pleased with the excellent service received from leytonstone branch.
Have been looking for a property to rent for well over a month. With Victor Michael's help found a suitable property and in less than 2 weeks moved in to where is now home.
Special thanks to Gracie Everett for her professionalism and commitment. Very smooth and welcoming experience.
Would recommend Victor Michael to any property searchers.

The guys from Victor Michael and especially Erelinda and Victoria were very willing to help us find a house and also very quick reply-ing to emails wich i apreciated a lot. We found a great property to rent through them.

I have never experienced a better communication between letting agency and tenants. I just can't thank them enough for everything they do.
Everyone so helpful and just a nice as people who actually care about every customer individually.
Just because of Kelvin we are actually get this house to rent.
He actually listen to me, understood and trusted me.
He's just doing so much above his job to help out people.
Other person Erelinda, she's so helpful posite and friendly dealing with all matters of the tenancy agreement. You don't need to think what you need to do or where you are at, she will explain and inform you of everything in advance.
Literately I'm just surprise that still exist such a nice and friendly people in these days, who just makes you feel comfortable, valuable and makes your life so much easier.

Abu Linda and kelvin was great dealing with the process of moving in
Great job
5 stars well done team