The canopy does not include the pipe extension (the thing that connects the range hood to the ceiling), which you can extend to different heights as needed. The canopy also had scratches. I made an of... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
ok product I just ddindt have time for such a detailed construction - flat pack on steroids... good once its up but major headache and time waster putting it togther
企業が回答しました
Aviary with Extension Silver 416x203x216cm - Felt like one million pieces to put this aviary together. So many different tubes, panels, joiners, screws, nuts, and bolts. Beware that the joiners are on... もっと見る
企業が回答しました
I ordered a raw pine l-shaped shelf bed frame and I’m super happy with it. It came with the tools needed though was a bit rough putting together without a power tool, but totally worth it. Update and... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.
連絡先
Cherry Avenue 901, 94066, San Bruno, オランダ
- vidaxl.com.au
2.9
まあまあ
2386件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 98％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
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Faulty planterboxes
They sent me two planterboxes which are covered in a plastic that is supposed to be for protection during transport. The plastic is ripped, bubbled up, scratched off in small patches. It can not be removed as it is thin and very stuck. Firstly, why not use thin cardboard for easy removal and environmental care? Secondly, it looks bad and I don't want the boxes like this. I paid AUD 218. They offered me $20 refund. They are going to charge $40 for taking them back despite them sending me faulty products. Greed before honesty and accountability. When, in the chat, I said I am not willing to pay $40 for their mistake, they hung up. Be warned people. This company is run with dishonesty and greed.
2026年8月13日
自発的なレビュー
vidaXL からの回答
Hi Eva,
Thank you for taking the time to share your feedback.
I am sorry to hear about the condition of the planter boxes you received, and the frustration caused by the issues you encountered while seeking assistance. I understand how disappointing this must have been, especially when the product did not arrive in the condition you expected.
We would like the opportunity to review your concerns further and assist you. We have requested additional information via Trustpilot so that we can locate your order and investigate the matter in more detail.
We look forward to hearing from you and hope to have the opportunity to assist further.
Kind regards,
Tanya
vidaXL Webcare Team
Happy with vidaXL
The items where delivered quickly and with the transport company stated on the website. The product was of good quality and had instructions enclosed for it's cobstruction.
2026年7月28日
自発的なレビュー
vidaXL からの回答
Dear Customer,
Thank you for your positive review. We are delighted to hear that your items were delivered quickly, were of good quality, and included clear construction instructions.
Kind regards,
Elyn
vidaXL
The worst of the worst
The worst of the worst! There is poor, there is bad, there is horrible and then there is this company! The only thing they get 5 stats for is poor service! We bought a table off them! It arrived with a piece missing, none the less the first piece in the poor instructions! We called. Emailed. Spoke to there ai chat, finally got to what appeared to be some what of a human who just stopped replying! finally get an email response with no actual answer accept they will try contact the relevant department. I actually dont even want the missing piece anymore but NO one and i mean NO one should buy anything from these guys.
2026年8月11日
自発的なレビュー
vidaXL からの回答
Hello Greg,
Thank you again for taking the time to share your experience. I'm sorry for the frustration caused by receiving your table with a missing part and for the difficulties you encountered while trying to obtain assistance.
I understand how disappointing it was to receive an incomplete product and then spend additional time contacting us through multiple channels without receiving the support you expected. Your feedback regarding both the missing part and the customer service experience has been noted.
I reached out to provide an update regarding the replacement part request and to offer further assistance. As I have not heard back, I will assume no further assistance is required at this time.
However, if you still require any assistance regarding your order, please feel free to contact us at feedback@vidaxl.com.au and we will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
But the remote we are unable to connect…
But the remote we are unable to connect for the massage doesn’t fit.
2026年7月30日
自発的なレビュー
vidaXL からの回答
Dear Customer,
We’re sorry to hear that you have experienced an issue with the remote and that it does not fit as expected. We understand how frustrating this can be and would be happy to help resolve the issue. Please contact us at feedback@vidaxl.au so we can assist you further.
Kind regards,
Elyn
vidaXL
the wire is a nightmare
the wire is a nightmare. Holes all through it now because the wiring got all tangled. The rest of it was easy to do, but if you move often, this is not ideal because you have to cut the wire to pack it down...
2026年8月3日
自発的なレビュー
vidaXL からの回答
Hi Madison,
Thank you for taking the time to share your experience.
We're sorry to hear that you encountered difficulties during the assembly process and that the wire mesh did not meet your expectations. We understand your concerns regarding the practicality of dismantling and relocating the kennel in the future.
We reached out to you directly to better understand the situation and review your concerns in more detail. However, despite our follow-up attempts, we did not receive a further response.
If you still require assistance, please feel free to email us at feedback@vidaxl.com.au and we will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
Great people to deal with organised my…
Great people to deal with organised my chair to be picked up and money refunded only problem was with carrier but eventually everything went okay
2026年7月31日
自発的なレビュー
vidaXL からの回答
Dear Customer,
Thank you for your positive review. We're pleased to hear that you were satisfied with the support you received and that your refund was completed successfully. We appreciate your understanding regarding the issue with the carrier and are glad everything was resolved in the end.
Kind regards,
Elyn
vidaXL
vidaXL からの回答
Dear Customer,
Thank you for your review. We're pleased to hear that the garden edging arrived quickly and is doing the job. We also appreciate your feedback regarding its strength, as it helps us continue to improve our products.
Kind regards,
Elyn
vidaXL
vidaXL からの回答
Dear Customer,
Thank you for your positive review. We're delighted to hear that you're happy with the product and the fast shipping. We appreciate your trust in vidaXL.
Kind regards,
Elyn
vidaXL
Used table as pot plant stand and its…
Used table as pot plant stand and its ideal size. Easy to put together and study.
2026年7月15日
自発的なレビュー
vidaXL からの回答
Dear Customer,
Thank you for your kind review! We're delighted to hear the table was the ideal size for your plant stand and that you found it easy to assemble and sturdy. We appreciate your support.
Kind regards,
Elyn
vidaXL
I wish I loved this office chair
I wish I loved this office chair. Definitely not as fluffy or comfortable unfortunately as the picture depicts. Very thin. Can feel the frame work beneath the cushioning, which is hardly there. Disappointed.
2026年7月3日
自発的なレビュー
vidaXL からの回答
Hi Jaime,
Thank you for giving us the opportunity to discuss your concerns directly.
We are sorry to hear that the office chair did not meet your expectations in terms of cushioning and comfort. We understand how disappointing this can be when a product does not provide the level of comfort you anticipated.
We appreciate you taking the time to share additional details and photos with us, which helped us better understand your experience. We are pleased that we were able to reach a resolution together and assist you further.
Thank you for your patience and cooperation throughout the process.
Kind regards,
Tanya
vidaXL Webcare Team
After 4 hours and $150 to pay someone…
After 4 hours and $150 to pay someone to assemble Nothing is marked. Would never buy again.
2026年7月29日
自発的なレビュー
vidaXL からの回答
Hi Judy,
Thank you for sharing your feedback.
I am sorry to hear about the difficulties you experienced during assembly and the frustration this caused. We would really like the opportunity to assist you further with this matter.
As your order was placed through Bunnings, the best way for us to help is through Bunnings' messaging system. This ensures we can securely access your order details and review your concerns properly.
Please send us a message through your Bunnings account, and we will respond to you directly there to assist further.
We look forward to sorting this out for you.
Kind regards,
Tanya
vidaXL Webcare Team
Delivery was fast but the product had a…
Delivery was fast but the product had a manufacturing fault and damage caused by the delivery company
Edit- the company replaced my item quickly. They were helpful and easy to deal with
2026年7月11日
自発的なレビュー
vidaXL からの回答
Hi Mandy,
Thank you for taking the time to share your feedback.
I am sorry to hear that the item arrived with damage and a manufacturing issue. I understand how disappointing this must have been, especially when you were expecting the product to arrive in good condition.
Following your review, we reached out directly to discuss your concerns and work with you towards a resolution. We are pleased to hear that the matter has now been resolved and that everything is in good order.
Thank you for your patience and cooperation throughout the process. We appreciate the opportunity to assist.
Kind regards,
Tanya
vidaXL Webcare Team
The ease of ordering and timely…
The ease of ordering and timely delivery.
However, instructions were not the best as nothing was marked ,b c etc...according to the booklet, it was not very clearly, was distorted print, hard to identify components.
2026年7月18日
自発的なレビュー
vidaXL からの回答
Dear Customer,
Thank you for sharing your feedback. We’re pleased to hear that you found the ordering process easy and the delivery timely. We’re sorry that the instructions were not as clear as expected, and we appreciate your comments regarding the assembly guide.
Kind regards,
JC
vidaXL
Goods taking to long to arrive
A few issues with delivery however vompany went beyond expectation to resolve the issue, thankyou
2026年7月24日
自発的なレビュー
vidaXL からの回答
Hi Kevin,
Thank you for taking the time to update your review.
We're sorry for the difficulties you experienced with your order and understand the frustration this caused.
We're pleased that we were able to communicate with you directly, review your concerns, and work towards a positive outcome. We truly appreciate your patience, understanding, and cooperation throughout the process.
Thank you again for your kind words and for giving us the opportunity to assist.
Kind regards,
Tanya
vidaXL Webcare Team
Felt like one million pieces
Aviary with Extension Silver 416x203x216cm - Felt like one million pieces to put this aviary together. So many different tubes, panels, joiners, screws, nuts, and bolts. Beware that the joiners are only plastic. Also had to buy extra screws from Bunnings to make sure the thin wire mesh could be properly secured. Took two people five hours a day for six days to put it together, the instructions are terrible and very small.
2026年7月12日
自発的なレビュー
vidaXL からの回答
Hi Geoff,
Thank you for taking the time to share your experience.
We appreciate the opportunity to have reviewed your feedback. We understand that the assembly process required significantly more time and effort than you anticipated and that the number of components and assembly instructions contributed to your frustration.
We reached out to gather additional information and offer assistance; however, we did not receive a response. As a result, we have been unable to investigate your concerns further.
If you still require assistance, please feel free to contact us at feedback@vidaxl.com.au, and we will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
Great product
The item arrived very quickly.
I am very happy with the quality of the product.
Be aware that only low profile shoes fit if you use the separator to make 2 shelves per drawer.
You can always have one drawer with no separator for larger shoes/boots.
Overall excellent product
2026年7月20日
自発的なレビュー
vidaXL からの回答
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that you are happy with the product quality and fast delivery. We also appreciate you sharing your helpful advice about using the separators for different types of footwear.
Kind regards,
Elyn
vidaXL
Dodge products
Dodge products. They sell products that are very different from photos. Poor quality and customer service is horrible too. Do not buy anything from them, even via Bunnings as they won't help you much.
2026年7月15日
自発的なレビュー
vidaXL からの回答
Hi Stella,
Thank you for taking the time to share your experience.
We are sorry to hear that the product did not meet your expectations and understand the disappointment this caused. We appreciate the opportunity we had to review your concerns and discuss the matter with you directly.
I am pleased that we were able to work towards a resolution and address your concerns. Thank you for your patience and for giving us the chance to assist you.
Kind regards,
Tanya
vidaXL Webcare Team
DO NOT DEAL WITH THIS SELLER
DO NOT DEAL WITH THIS SELLER! The item was $89 (Prime free delivery) and initially not delivered to my address so the seller put the delivery on hold. After I followed up, the seller advised AMAZON provided my wrong address! Therefore they took longer than expected to deliver. Once I received the item, it was of extremely poor quality and I returned the item via AMAZON return label and paid $25 postage. After multiple emails back and forth for WEEKS with seller who continued to blame me for the wrong return address on the AMAZON label, they only refunded $51 claiming this was a gesture of goodwill. I am out of pocket $38 difference for the item and $25 for postage of a rubbish product.
THEY ARE RIP OFF be warned about the quality because if you need to return, you will not get a refund for the amount you paid for it, plus return postage.
2026年7月17日
自発的なレビュー
vidaXL からの回答
Dear Melissa,
Thank you for sharing your feedback. We’d really like to assist you directly with this matter. Since your order was placed through Amazon, the best way for us to help is via Amazon's message system — this ensures we can securely access your order details and provide a quick resolution.
Please send us a message through your Amazon account (go to "Your Orders" → "Contact Seller"), and we’ll respond to you personally there.
We look forward to sorting this out for you.
Kind regards,
Tanya
vidaXL
Great product
Great product. Well packaged with easy to follow instructions and the cabinet looks so good in our dining room.
They have a very interesting range of products that are reasonably priced.
I highly recommend "vidalXL"
2026年7月7日
自発的なレビュー
vidaXL からの回答
Dear Customer,
Thank you for your fantastic review. We're delighted to hear that you're pleased with the quality, packaging, easy assembly, and the look of your cabinet. We truly appreciate your recommendation and your kind words about our product range.
Kind regards,
Elyn
vidaXL
The item is terrible
The item is terrible. Bought a tool draw unit. There is no way this would hold tools. It is cheap and nasty. The draws are much smaller than the cabinet so you think you are getting draws with lots of room, but no, the draws are deceptively a lot smaller than the unit!!. The draws stick and the wheels that the draws run on are cheap and nasty. Complete waste of money
2026年7月17日
自発的なレビュー
vidaXL からの回答
Hi T.S.,
Thank you again for sharing your experience.
We reached out to learn more about your concerns regarding the drawer size, drawer operation, and overall quality of the tool drawer unit, as we wanted the opportunity to review the matter further and assist. However, we have not received a response to our recent messages.
If you still require assistance, please email us at feedback@vidaxl.au, and we will be happy to look into this for you.
Kind regards,
Tanya
vidaXL Webcare Team
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