ViNNiStore レビュー 

ViNNiStore からの回答

2026年7月17日

Hi Mr. Grigoriadis,

Thank you for sharing your feedback.

After reviewing the situation, I find important to mention a few relevant details.

Although most of our parts ship within only 24 hours, the parts ordered have a longer estimated processing time of 24-72 hours, which is clearly indicated on the product page. With an estimated transit time of 1-2 business days, the estimated delivery time for your location was of 2-5 business days overall.

I see here that your order was delivered on the 5th business day with FREE Shipping.

This is accounting for the fact that your order was placed after business hours and that our warehouses were closed on Wednesday, July 1st for Canada Day.

Therefore, even though the delay may have appeared longer due to the holiday and the weekend, your order was still delivered within the estimated delivery window for these parts.

While orders are usually always shipped well within the estimate, the combination of the high season and the holidays may affect processing times.

Under normal circumstances, your order would still have been delivered within the same week.

When it comes to email communications, our Sales Team's response time is usually around 1-4 hours during the day on business days, while it may be slightly longer during peak periods.

After verification, I can definitely confirm that the parts ordered were in stock when the order was placed. Our stocks are synchronized with our warehouses and the availability displayed on the respective product pages is generally very accurate and reliable.

Rest assured that, in the rare event where any of the ordered parts would have been listed as in stock due to an inventory error, you would have been informed within 24 hours.

Given the unusual circumstances and the fact that your order was still delivered in time, we would appreciate if you could reconsider your review.

Best regards,

Customer Retention

ViNNiStore からの回答

2022年7月16日

Hi Mr. Eaton,

Thank you for your comments.

After reviewing the case, we must say that we are confused.

Although our response time might have been slightly longer due to the long weekend last week, most of your messages were responded to within only a few hours, while the longest response time was still well within 24 hours.

Although you mentioned in your review that you did not receive any parts, we can clearly see that you ordered a strut on July 5th at 3h10pm and it had already been delivered by UPS on July 7th at 3h50pm.

We had to flag your reviews multiple times as these are dishonest, filled with false statements including serious false allegations and you keep changing your version of events.

We understand that you might not have noticed that one of the products ordered had a longer processing time. However, the estimated processing time was clearly indicated on the product page and our representatives corroborated it.

All members of our Sales Team have been very transparent, patient and respectful since the beginning. On the other hand, our system shows that you overwhelmed our sales department with over 50 messages in the last few days and due to your aggressive behavior, to several threats and hate messages that you sent to our representatives, along with the fact that you were blackmailing us, we were in the obligation to refuse you as our customer.

Your actions are not justified and we kindly ask you to cease your hostilities.

Best regards,

Customer Retention

ViNNiStore からの回答

2022年7月16日 に更新

Hi Mr. Camp,

Thank you for your comments.

We did not respond to your review earlier as we were not monitoring Trustpilot reviews at the time.

After reviewing the details related to your order, I can attest that it was delivered only 2 business days after the high estimate.

Please note that, although most of our in-stock parts ship within 24 hours, the processing time can vary greatly between products and an estimate is displayed on the respective product pages.

The 3-5 business days estimate displayed on the product page for the parts ordered is reflecting the processing time and does not account for the shipping time. As the shipping time may vary based on the destination, it is not possible to include it in the product page estimate without knowing the shipping address beforehand.

As the transit time is estimated to 1-2 business days in your region, the overall estimated time of arrival was of 4-7 business days.

Although it is true that 2 business days over the high estimate is still late, it is important to take into consideration that we were affected by the circumstances surrounding COVID during that period. The situation has greatly improved since then and our shipping times are now well within our estimates.

We understand that your car was down for longer than expected. However, while purchasing online has several advantages, in any case where the vehicle is not drivable and the parts must be replaced urgently, it is advisable to purchase these locally instead. This ensures that the vehicle is back on the road quickly and you may always order your replacement parts in advance next time.

We invite you to come back to our online store for your next brake replacement.

Best regards,

Customer Retention