VINNY's レビュー 83

VINNY's からの回答

1日前

Ros til dig, Lasse! Tak for de pæne ord <3

VINNY's からの回答

2026年4月15日

Hi Nicole,

We're sorry to hear about the issues with FedEx.

This is quite an unfortunate chain of events. So, first of all, your order was placed on the 27th, and due to the weekend and us moving to a new warehouse, which was communicated on our website and on all order confirmations, we were not able to ship until the 31st. Then your order got hit by a clearance delay, in customs, but also (when you look at the tracking information) a delay caused by local delivery restrictions. This is all something that is out of our hands; we simply cannot control clearance delays and local delivery restrictions. So while we understand your frustration, we do not believe this review is fair.

What we make sure to do, with all US shipments, is to make sure the orders are accompanied by the necessary customs documents for clearance, but that does not mean they cannot be delayed.

Lastly, you're right, we do not have a phone number, but we do have our customer service, which you can always reach out to.

We hope you'll have a great day!

VINNY's からの回答

2026年4月7日

Dear Nacho,

We're truly sorry for the inconvenience you're experiencing.

When you placed your order, our website and your order confirmation communicated that we were in the middle of a warehouse move, which would affect your order, and provided an estimated time of dispatch. We incurred some challenges, which caused a further delay; this was also communicated. So while we understand your frustration, especially when you needed them for a wedding, we believe that we communicated and acted in the best way that we could, given that we're in the middle of moving to a new warehouse. Which is quite a big operation.

We truly hope that you would give us a chance again, as we are now done with the move, so we can get a fair chance of proving that we actually do ship quite fast.

VINNY's からの回答

2026年3月29日

Hi Jonathan,

We're sorry to hear about the experience you've had. Would you mind sending imagery to our customer service, together with your order number, so we may investigate further into this? This is not an issue we've had before, so it would be much appreciated if you could help us understand the issue a bit better.

We apologize for the inconvenience caused by this!

VINNY's からの回答

2026年3月9日

We appreciate you, we really do!

VINNY's からの回答

2026年3月9日

Really nice customer. Thank you!

VINNY's からの回答

2026年3月5日

Excellent customer. We really appreciate you!

VINNY's からの回答

2026年3月5日

Hi Frederik,

The wrong show delivered is, of course, not good enough; our warehouse made a mix-up, and we have informed them about the mistake. We apologize.

But we're a bit curious to know why you think the way our customer service team handled it was bad. You reached out to us about the mistake on the 26 of February. We answered on the 27th, apologized for the mistake, and offered to find a solution. Your reply was that you have now found a solution and will be sending the shoes back. We then replied that we were happy to hear, and if there was anything, you were more than welcome to reach out. You did not.

Let us know, so we may find out where it went wrong - besides the wrong delivered shoes, of course.

VINNY's からの回答

2026年3月5日

Det er umiddelbart den bedste anmeldelse til dato. Carl-Johan, det er enormt pænt af dig!

VINNY's からの回答

2026年3月5日

Malte, we appreciate you!

VINNY's からの回答

2026年3月4日

Hi Stephen,

We're so sorry for the mix-up. We have just replied to your email. We will make sure to fix this ASAP!

Regarding the missing answer. As we're located in Denmark, it is a bit hard for us to answer faster than we just did. It looks like, in our system, that you reached out to us at 2 am (Copenhagen time), we're sleeping at that time ;).

VINNY's からの回答

2026年2月18日 に更新

(UPDATED)
Hi again,

We do not have any orders in our system under that name. Are you sure that you ordered from our website?

https://vinnysthevibe.com

Nor do we have any products at 125,7 EUR, order numbers with your reference, and a tracking number like the one you have.

Let us know so we can help!

VINNY's からの回答

2026年2月5日

Hi Aaron,

We're sorry to hear that you feel like our response time was slow, and also that our answer was basic.

We have been reviewing the conversations that you have had with our team, and the longest response time has been two days. When you send us an email, you receive an email saying that we strive to answer within 1-4 business days. We would argue that two days is acceptable and not far from the industry standard.

Regarding our basic answers. We're more than willing to learn, so would you mind giving us some feedback as to why you think they were basic? You can send your feedback to talkto@vinnysthebrand.com.

Thank you!