Vinny's had the type of loafers I'd been looking for. At £279, not cheap but not too expensive either. Their website said the shoes come up big and to size down which was accurate. I bought two pairs,... もっと見る
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The worst, basically non-existent customer support. My order was stuck at FedEx customs clearance for several days because the parcel did not come with the necessary documentation. I reached out to Vi... もっと見る
企業が回答しました
Was hesitant to order online without trying them on first, but the sizing guide was spot on - ordered my usual size and the fit was perfect straight out of the box. The quality genuinely surprised me:... もっと見る
Easy to order, took my normal size and fits true to size, thank God! ..taxes are hella expensive though, almost delayed getting my pair. They look good, my foot nicely settling in the shoes and “gets... もっと見る
企業情報
当該企業による記述
VINNY's merges timeless style with culture. Our dedication lies in curating an ambiance that effortlessly combines sophistication with the aspirational ambition of youth. VINNY's represents a modern expression that resonates with those who crave discerning authenticity and style that goes beyond the norm.
連絡先
Amaliegade 4a, Ground floor, 1256, Copenhagen, デンマーク
- talkto@vinnysthebrand.com
- vinnysthevibe.com
3.5
まあまあ
111件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 94％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Never got the purchase
After 3 weeks plus , i still did not receive my sandals that i bought for my honeymoon trip ! And i am being bombarded by emails of how good they are !
When i sent multiple emails to see if there is a problem, i get the same automated response with the tracking link . I called UPS and was surprised that was not delivered because it was too big to fit in the locker ! This is totally the company problem , they chose the delivery company and the delivery to a locker option ! (and their mess up is another story because i was not contacted to mention the locker problem ) . They charge premium prices and these kinds of problems are not acceptable. I cant speak for the product because i never got it !
Update : after this post , the company did contact me and they apologised for the problem wish was completely the fault of UPS . I did resolve the problem myself and went to ups center myself to retrieve it .
The sandals though are gorgeous and the build quality is top notch!
2026年5月7日
自発的なレビュー
You are asking to rate your website…
You are asking to rate your website when I can't even get my order.
2026年5月5日
VINNY's からの回答
Hi Sean,
We have just followed up on your shipment, and it seems to have been stuck in customs, on the US side, due to some missing information. The missing information is usually always with the shipment, so we're sorry that it wasn't in this case.
We just forwarded the information and are pushing for it to be released ASAP. Have in mind, though, that US customs at the moment is proving a bit difficult, but rest assured, we're doing all that we can.
We're sorry for the inconvenience!
Best Product and Customer service ever
Best Product and Customer service ever!
Both cool as f***
2026年4月29日
VINNY's からの回答
Best customer and review, ever. You are cool as f***!
Service good and quick
2026年4月27日
Qualité du produit vs service de livraison
Le service d’expédition et de livraison est très satisfaisant ; toutefois, le cuir de la chaussure est irrégulier et présente des zones rugueuses alors qu’il devait être lisse, ce qui soulève des doutes sur un éventuel défaut de fabrication ou un invendu, et si cela avait été porté à ma connaissance, je ne suis pas certain que j’aurais acheté ce produit.
2026年4月24日
The shoes are just perfect
The shoes are just perfect. The perfect size, the perfect shape, the perfect leather.. I just love them.
2026年4月23日
自発的なレビュー
VINNY's からの回答
Stop it, you're perfect, Mascha!
Ros til jeres kundeservice
Jeg vil rose jeres kundeservice, efter jeg oplevede en defekt i læderet på en sko jeg næsten lige havde købt inde hos jer. Efter at have snakket lidt med jeres kundeservice, kunne i godt se problemet, og det ændre med jeg fik et par nye. Jeg synes det var super god stil, og det bliver nedstemt ikke det sidste par sko jeg køber inde ved jer.
2026年4月13日
自発的なレビュー
VINNY's からの回答
Ros til dig, Lasse! Tak for de pæne ord <3
Product is great
Product is great, shipping was delayed due to warehouse transition. I would also improve the packaging, for a 300 shoe i would expect a shoe bag. etc
2026年4月1日
I still have not received the shoes I…
I still have not received the shoes I ordered 3 weeks ago. They are held up in customs and FedEx wants to know the composition of the shoe before they will be releases. There is not a number to call at Vinny's. I am very disappointed with the service.
2026年3月31日
VINNY's からの回答
Hi Nicole,
We're sorry to hear about the issues with FedEx.
This is quite an unfortunate chain of events. So, first of all, your order was placed on the 27th, and due to the weekend and us moving to a new warehouse, which was communicated on our website and on all order confirmations, we were not able to ship until the 31st. Then your order got hit by a clearance delay, in customs, but also (when you look at the tracking information) a delay caused by local delivery restrictions. This is all something that is out of our hands; we simply cannot control clearance delays and local delivery restrictions. So while we understand your frustration, we do not believe this review is fair.
What we make sure to do, with all US shipments, is to make sure the orders are accompanied by the necessary customs documents for clearance, but that does not mean they cannot be delayed.
Lastly, you're right, we do not have a phone number, but we do have our customer service, which you can always reach out to.
We hope you'll have a great day!
I ordered my first pair and it will take a long time to arrive.
I ordered my first pair. I decided to pay for a 2nd product to get the free shipping. The promise is a fast shipping with FEDEX 2-3 days.
I had to contact the customer service to know why I never got a tracking # after days of the purchase. Then I received the info that the company is changing warehouse and this has impacted my order.
Finally they have been sent...and it is FAR from an expedite service with FEDEX. The crazy part is that customer services suggestes me to be patient. I purchased the shoes March 21 and today April 5 the shoes are in France. Sorry, but never again...I needed them for a wedding.
2026年3月21日
自発的なレビュー
VINNY's からの回答
Dear Nacho,
We're truly sorry for the inconvenience you're experiencing.
When you placed your order, our website and your order confirmation communicated that we were in the middle of a warehouse move, which would affect your order, and provided an estimated time of dispatch. We incurred some challenges, which caused a further delay; this was also communicated. So while we understand your frustration, especially when you needed them for a wedding, we believe that we communicated and acted in the best way that we could, given that we're in the middle of moving to a new warehouse. Which is quite a big operation.
We truly hope that you would give us a chance again, as we are now done with the move, so we can get a fair chance of proving that we actually do ship quite fast.
The shoes appeared to have already been…
The shoes appeared to have already been worn, not merely tried on once or twice, with bent leather on top. They were damaged very quickly after light use on slightly damp pavement, and moisture infiltrated them.
2026年3月26日
自発的なレビュー
VINNY's からの回答
Hi Jonathan,
We're sorry to hear about the experience you've had. Would you mind sending imagery to our customer service, together with your order number, so we may investigate further into this? This is not an issue we've had before, so it would be much appreciated if you could help us understand the issue a bit better.
We apologize for the inconvenience caused by this!
Excellent purchasing experience
Excellent purchasing experience! I’ll definitely return for future purchases. Product is top quality.
2026年2月25日
VINNY's からの回答
Excellent customer. We really appreciate you!
VINNY's からの回答
Hi Frederik,
The wrong show delivered is, of course, not good enough; our warehouse made a mix-up, and we have informed them about the mistake. We apologize.
But we're a bit curious to know why you think the way our customer service team handled it was bad. You reached out to us about the mistake on the 26 of February. We answered on the 27th, apologized for the mistake, and offered to find a solution. Your reply was that you have now found a solution and will be sending the shoes back. We then replied that we were happy to hear, and if there was anything, you were more than welcome to reach out. You did not.
Let us know, so we may find out where it went wrong - besides the wrong delivered shoes, of course.
Det er umiddelbart de bedste sko til…
Det er umiddelbart de bedste sko til dato. Har to par, et par loafers og et par boat creeper. Kan virkelig anbefale dem.
2026年2月5日
自発的なレビュー
VINNY's からの回答
Det er umiddelbart den bedste anmeldelse til dato. Carl-Johan, det er enormt pænt af dig!
You sent the wrong shoes and haven’t…
You sent the wrong shoes and haven’t responded to my email.
2026年2月24日
VINNY's からの回答
Hi Stephen,
We're so sorry for the mix-up. We have just replied to your email. We will make sure to fix this ASAP!
Regarding the missing answer. As we're located in Denmark, it is a bit hard for us to answer faster than we just did. It looks like, in our system, that you reached out to us at 2 am (Copenhagen time), we're sleeping at that time ;).
Perfekt ish
Perfekt ish - lidt dyrt at man skal vedtage for alle forsendelsesomkostninger hvis man skal bytte varen… Men gode varer og god kundeservice
2026年1月26日
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