Vintage Travel レビュー 

The customer service was poor and the villa, which is potentially beautiful and certainly well located, is cheaply equipped and in need of refurbishing.
Our check in time was 5pm which is late. We were asked for flight arrival times as they are considered when allocating cleaners. As we arrived the previous day and as we had young children who would need a meal and to go to bed we asked if we could check in at 3 or 4. We were told we could not as the cleaners needed the full time to clean the villa between the departure of the previous guests (at 10am) and our arrival, as the villa is so big. We were not even allowed to use the pool area as it was considered we might need to use the loo and therefore go in the house and get in the way of the cleaners. In fact there is an outside loo so this was not likely to be a real problem.
We were told we would be contacted if the cleaners finished early and we could have access early.
When we arrived at 1230 to leave the luggage the villa was locked. The welcome pack (including milk) was on the steps in the full sun and there was no sign of any cleaning. The cleaners eventually arrived late afternoon and despite our check in being 5pm at that time they were only cleaning the bedrooms and had not done downstairs or the pool area. They eventually finished at about 630- well after children’s tea and bath time, and well after our appointed check in.
The pool was dirty. We had to clean it ourselves before someone arrived to do it. By contrast the day we left they came at 8am meaning we could not use the pool on the last day.
Four of the beds are effectively camp beds with a metal base that is smaller than the mattress which means that if you sit on the bed it tips up.
The curtains in 3 bedrooms were so poor we had to put towels up to block out the light.
The jacuzzi did not work and could not be repaired until after we left.
The dishwasher only worked on a 3 hour programme - on any other programme everything came out dirty. The instructions were to use a particular detergent which was not supplied and not available in the local shop.
There was a beautiful terrace/ balcony which is the main sitting/dining area. Sadly it was completely unusable during the day as it had no canopies/parasols or ceiling fans.
Understandably the downstairs had no air con - we don't complain about that but there were no ceiling fans anywhere. There were two portable plug in fans which in a large villa were totally inadequate.
The parasols provided round the pool were completely inadequate for 12 people.

This is a villa that has the potential to be superb if it is properly equipped and maintained. It was clearly built and originally furnished to a high standard, but the impression is that as things are replaced that is done cheaply - adults could not have slept on the 4 ‘camp’ beds. There were a lot of other smaller issues - but we were on holiday and did not want to spend time dealing with them. It was a question of just put up with it and enjoy the overall holiday.
We were told by the local rep Julie that the cleaners are arranged by the owners and not Vintage Travel. We were also told Vintage travel are not allowed access until 5pm. That seems to rather contradict the email we received saying if the cleaners finished early we would be contacted by Julie so we could go in early.
Julie the resort rep was very pleasant and tried to be helpful and went out and bought a replacement welcome pack.
The villa is well located for Puerto Pollença and the beach. It has a lovely swimming pool. If we had not had such a bad experience we would very probably have repeated the experience next year however the lack of flexibility in our arrival time - 4pm would not have been unreasonable- and the fact we were told the cleaners needed all day when in fact they clearly did not and as a result did not turn up until late and stayed well after our check in time coupled with the poor standard of the villa means we would not risk a holiday with Vintage travel again.

This was our 3rd year using vintage travel. They have always been excellent and this year in particular their customer service went above and beyond for us. Unfortunately we had issues with the location of our villa and a new development site causing a lot of noise. Our rep and UK office stepped in so quickly and were able to offer us two options for resolution that were more than reasonable. Honestly exceptional and would recommend them to anyone. Thanks Vintage will see you next year

We stayed in Crete. The villas were just as described. If anything even nicer. And the whole experience was made even more relaxing and enjoyable by the VT representative John. He could not have done more to make our stay comfortable and special. Nor could the villa owners, who were lovely and so kind.

I have booked our summer holiday with this company several times now and have never been let down. The properties always meet or exceed expectations - the villa Mira in Turkey was superb. Always feel well supported in advance, during and after the trip. Highly recommended - we are very satisfied customers.

Very good communication from the start till the departure. Great house, as describe. Very good services (housekeeping on half rental, gate was broken on arrival and fixed 1 hour later..)no hassle at all. Plenty of infos of the area. Just perfect. Will try again

Just returned from our third stay at Casa del Molino in Galicia. We had another lovely 2 weeks in the villa with the best view you could ever want, and a beautiful big pool. The Villa is spacious and well positioned for the beach, restaurants and lots of things to do including the lovely mill walk which runs by the side of the villa. Vintage travel were very efficient as always and I would highly recommend booking with them and staying at Casa del Molino.

Wonderful villa, exactly as described online. Vintage Travel have been our go-to operator for 20+ years, and for good reason - their standards are high, and their response if issues arise is personal and quick.
El Balcon is beautifully situated, close to other properties but you would never know it as the house and grounds have no sight of them. Instead, there's a 180-degree panoramic view that changes by the minute, and the excitement of amazing birdlife. The property is well-maintained and comfortable.

Outstanding villa in beautiful Pezenas location.Every
detail thought through and very easy booking process. Would use Vintage Travel again.

Everything, including the booking, contact with Vintage Travel, the information received, transfers and car hire (both arranged by VintageTravel), was excellent and fully met our expectations. The standard of accommodation, cleanliness and comfort of the Villa was a reflection of the pride and care taken by the welcoming villa owner and exceeded our expectations.

I used Vintage Travel this year following a brilliant holiday experience in 2022.
I went the same resort, Puerto Pollensa in Mallorca, and booked the same apartment. All the arrangements went smoothly including the taxi transfer from the airport. 2 years ago our flight out from Manchester was delayed by 12 hours, but the local Vintage Travel agent Julie made sure the cab was there when we landed in the middle of the night almost! The apartment was equipped to a very high standard and the terrace overlooked the beach.
They had put together a comprehensive guide to the area and no detail was left out.
That's why I'l probably be boring and go to the same place again next year!

Excellent service from booking to arrival and beyond. Truly exceptional. The villa was perfect and we had one of our best holidays. Thank you Vintage Travel!

From the initial enquiry, to booking and all correspondence, Vintage Travel were the most helpful, professional and friendly company I've ever used. Plus such lovely, hand picked properties, we couldn't go wrong.
Pech Marty, in South West France, the Villa we chose, was just perfect and reasonably priced. We had the best, most hassle free holiday. Even the property owners were easy to deal with and so very helpful.

From holiday enquires all the way through to when back home, the service has always been excellent - go out of their way to help - nothing an issue. Feels like the family travel agent we all used to have across the road! Beautiful villas and in country support timely and friendly. Have recommended Vintage to all my friends, which is a rarity

We stayed at Lou Cavel, in Southwest France. Honestly, this was the worst holiday we have ever experienced. We were expected to clear bat droppings from the game rooms daily and when we complained to Vintage holidays, was sold it's a rural life location. The area was full of wasps and hornets, and we could not use the pool with our children. Planned to stay 1 week and went home after 3 days as we could not use any of the villa's facilities. Vintage Holiday refused to compensate us and I would never use them again.

The Villa we rented in Majorca was spotless, the Representative came round on the second day and was very helpful. The pool was larger than the photographs and was cleaned during our stay. Housekeeping came round to clean and change the towels mid week. The villa we rented was also listed elsewhere for approximately £200 more per week. I will use this firm again.

Great company to deal with - we booked a villa in Italy and from the initial enquiry through to completion of our holiday, we have been kept informed with clear and useful information. Whilst we were away we had access to a local rep (if required) who checked in via Whatsapp during the holiday to let us know she was there to help.
We would certainly look at using Vintage again. Thank you.

What a treat to find a holiday company who put customer service and quality front and centre. Brilliant service from start to finish, really couldn't find a fault with Vintage Travel. We will definately be using them again. The property we stayed in, Pazo Ceilan in Galicia, was huge and absolutely beautiful - we had gardens, a pool and an orchard! The owner was friendly, hospitable and generous. If you love a more authentic travel experience, and want to get away from the tourist hubbub, then Vintage Travel is for you!

The pictures of our villa really did do it justice, exactly that what we expected. The location was perfect for ourselves, tucked away in a quiet area without been overlooked yet only a 10/15 walk to the village where there is a large supermarket and various great taverna’s. A little bonus was a small amount of provisions for when we arrived which was so much appreciated due to our late arrival. The vintage representative was so helpful and recommended some excellent places and restaurants to go.

Everything from their website, helpful reservation staff, booking, local rep and of course the beautiful villas and careful owners deserves 5 stars. We keep going back!