Viome レビュー 2,968

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6日前

Thank you so much for sharing this, Cody! We love that you feel informed and supported every step of the way; that’s exactly the experience we aim to create. Keeping things clear is so important to us as you move through your wellness journey. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and dive even deeper into your goals.

Viome からの回答

2026年4月10日

Hi Holly! We're happy to hear that our support team resolved the coupon issue and helped you purchase the full body intelligence kit. We appreciate you sharing your positive experience, and we look forward to your test results!

Viome からの回答

2026年4月9日

Thank you for sharing your feedback, Angela! We completely understand how confusing it can feel when your results seem to contradict previous ones.

What you’re seeing is actually normal. Your gut microbiome is constantly changing based on factors like diet, stress, sleep, and lifestyle. This means your recommendations can shift over time as your body’s needs evolve.

The changes don’t mean your previous results were inaccurate, they reflected what your body needed at that time. Your latest results simply show what your microbiome is asking for now.

We appreciate you taking the time to share this. If you’d like more help understanding your food recommendations, feel free to reach out to us at support@viome.com. We’d be happy to assist you further.

Viome からの回答

2026年4月9日

Hi Nargiza! We're happy to hear that our website was informative and the purchase process was seamless for you. We appreciate your positive feedback and hope you find the personalized food recommendations insightful.

Viome からの回答

2026年4月9日

Hi Gina, we completely understand how frustrating this has been, especially after the time, effort, and cost involved, and we want to reassure you that your samples have not been ignored. The reason we are asking for another stool sample at no cost is because the previous stool samples did not provide enough information for our lab to generate results that would be accurate, complete, and truly useful to you. Rather than sending you incomplete or unreliable microbiome information, we want to make sure the final report reflects the quality and level of insight you deserve so it can better support your health goals. This additional collection is being requested for your benefit and to help us get you the most meaningful personal microbiome information possible. If you would like, we’re here to help and can also review your account with you directly by phone at 1-855-958-4663 or by email at support@viome.com.

Viome からの回答

2026年4月9日

Hi Santiago, we understand how frustrating this must feel, especially after seeing a different offer right after placing your order. We’ll review your order and take a closer look at the pricing concern. Please feel free to reach us by phone at 1-855-958-4663 or by email at support@viome.com, and we’ll be glad to assist further.

Viome からの回答

2026年4月9日

Hi Nusha, we understand how disappointing and inconvenient it is to be without your supplements for a week. Based on your reference number, your order was affected by a recent equipment issue that caused a delay. The issue has now been fixed, your order is on its way, and this should not happen again. If you need anything else or would like an update, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.

Viome からの回答

2026年4月9日

Hi Zach! We’re really glad the process felt thorough, and we can absolutely understand wanting to get more insight into what’s been going on with your stomach. We are confident that your test will help bring you helpful answers and a clearer path forward. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.

Viome からの回答

2026年4月9日

Hi Marc, we completely understand how frustrating it is to have your order arrive late, especially when you rely on your supplements, and this has happened multiple times. Based on your reference number, your order was impacted by a recent equipment issue that caused delays in processing. The issue has now been resolved, your order is on its way, and this should not happen again. If you have any questions or need additional help, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.

Viome からの回答

2026年4月9日

Hi Elizabeth! We’re so glad the website felt easy to navigate and that ordering your kit was a smooth experience. We’re looking forward to being part of your wellness journey. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.

Viome からの回答

2026年4月9日

Hi David. We completely understand how frustrating the wait can feel, especially when you are used to working with products that need to move quickly. We’re really glad you like the Viome products, and we also want to provide some context around the timeline. Since your supplements are personalized, the manufacturing process typically takes about 11 to 16 days because each formula must go through a careful review for safety and quality before it can be made and shipped. While that process can feel long, it is an important part of making sure your supplements are created specifically for you. We also recommend not pausing your subscription plan, since we schedule and process future orders with timing in mind to help make sure you do not run out of supplies between shipments. If you ever want us to take a closer look at your order timing or answer any questions, you can always reach us by phone at 1-855-958-4663 or by email at support@viome.com.

Viome からの回答

2026年4月8日

We're happy to hear that our product meets your unique needs and that you find the app easy to use. We appreciate you sharing your positive experience, Maria!

Viome からの回答

2026年4月8日

Thank you so much, Kristian! We’re thrilled the ordering process was fast and smooth for you. We work hard to make getting started as easy as possible, and it’s wonderful to know that stood out. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.

Viome からの回答

2026年4月8日

Hi Celeste, we completely understand how frustrating this must feel. You are correct that once an order has already been placed and payment has been processed, it can no longer be canceled. That said, based on your reference number, we can confirm that the subscription connected to your latest order has now been canceled, and no future orders will be processed moving forward. If you have any other questions or would like us to review anything else on your account, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.

Viome からの回答

2026年4月8日

Hi Rosalyn, thank you so much for sharing this with us. We’re really glad you’re enjoying the supplements, gut formula, and oral products, and it’s especially wonderful to know your last dental checkup went well. We also truly appreciate you pointing out the issue with some of the toothpaste and gel containers not opening properly, as well as the inconsistency with your supplement deliveries. Your feedback is very important to us, and we’ll be sure to share it with our team. We also wanted to let you know that we recently identified an equipment issue last month that affected the delivery of your latest order, and that issue has since been fixed. If you ever need help or would like us to look into anything further, you can always reach us by phone at 1-855-958-4663 or by email at support@viome.com.

Viome からの回答

2026年4月8日 に更新

Hi Rocky, we completely understand how frustrating this has been, especially being left without your supplements longer than expected. Based on your reference number, your order was affected by a recent equipment issue that caused unexpected delays. The issue has since been resolved, your order is now on its way, and this should not happen again. If you’d like, you can also reach our team directly by phone at 1-855-958-4663 or by email at support@viome.com for any additional support.

Viome からの回答

2026年4月8日

Hi Diana,

Thank you for sharing your experience. We completely understand how frustrating this situation must be.

Your concern is currently under review, and our support team is actively working on it. We’ll continue to assist you directly until this matter is fully resolved. We appreciate your patience and the opportunity to make this right.

Viome からの回答

2026年4月8日

Hi Jeanette, thank you for sharing your experience. We completely understand how frustrating it must be when your order doesn’t arrive on time, especially when it affects your supplement schedule.

Our support team has already sent you an email to inform you about the status of your orders and your subscription. We appreciate your patience.

Viome からの回答

2026年4月7日 に更新

Hi Nicolette, we completely understand how frustrating this delay has been. Based on your reference number, your order was impacted by a recent equipment issue that caused unexpected delays in processing. The issue has since been resolved, and we can confirm that your order is now on its way. We know this timing was not what you planned for, and we truly value your patience while this was being corrected. If you have any other questions or would like additional help, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.

Viome からの回答

2026年4月7日

Hi Leslie! We’re thrilled that your experience has been consistently excellent, and it means a lot to have your support on your wellness journey. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is a wonderful place to connect with others, share experiences, and explore even more ways to support your goals.