Viome レビュー 2,968

Viome からの回答

4日前

Hi Tina! We are thrilled that your research led you to us and that the entire process from ordering to shipping has been so seamless! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.

Viome からの回答

4日前

Hi Maureen! We love that our nutrition insights and products have brought such value to your wellness journey! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.

Viome からの回答

4日前

Hi Suzie! It is wonderful that you are finally getting those personal insights and answers about your gut health! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.

Viome からの回答

4日前

Hi Jim! We are so glad that you found our ordering process easy to navigate! If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.

Viome からの回答

3日前

Hi Christina, we completely understand your frustration regarding your missing supplements. After looking into your reference number, we discovered that an equipment issue at our facility caused a temporary holdup in production, but we have since resolved the matter, and your order is now officially on its way to you. We are committed to ensuring you receive everything you have purchased, and we value your patience while we get things back on track. If you need any further assistance or would like to discuss your subscription, please feel free to reach out to us by phone at 1-855-958-4663 or by email at support@viome.com.

Viome からの回答

3日前

Hi Karen, we understand how important it is to maintain your routine without any gaps, and we are prioritizing a full review of your subscription settings to address this for you. A member of our team will be reaching out to you directly today to help coordinate your future delivery schedule so that it aligns better with your needs. While we work on this, please feel free to contact us at 1-855-958-4663 or via email at support@viome.com if you have any other questions.

Viome からの回答

4日前

Hi Janet, we truly understand how frustrating it can be to wait for your order after being charged, and we value your patience while we prepared your items. Upon reviewing your reference number, we found that your order included the supplement capsules, which typically takes 11 to 16 days to process because we reviewed the formula for safety and quality to ensure you receive the best possible product. We want to make sure everything is perfect for your specific needs before it leaves our facility. If you have any further concerns, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com, and we would be more than happy to assist you further.

Viome からの回答

6日前

Thank you for sharing your concerns, Blake! We completely understand how frustrating it is to wait this long for your order.

We recently experienced a delay in manufacturing last month that affected a number of our customers, and we sincerely apologize for the inconvenience this has caused. The good news is that we’ve started shipping out affected orders this week.

We recommend checking your Viome profile page, then going to My Subscription for the latest status of your supplements, and also keeping an eye on your email for tracking details as they become available.

We truly appreciate your patience and the opportunity to make this right.

Viome からの回答

6日前

Thank you for your feedback, Mindy. We completely understand how frustrating long delivery times can be.

We recently experienced a delay in manufacturing last month that affected a number of our customers, and we sincerely apologize for the inconvenience. The good news is that we’ve started shipping out affected orders this week.

We recommend checking your Viome Profile page, then going to "My Subscription" for the latest status of your supplements, and keeping an eye on your email for tracking details.

We truly appreciate your patience and the opportunity to improve your experience.

Viome からの回答

6日前

Hi Julian! We appreciate you taking the time to share your feedback with us. We're so happy that you are pleased with our customer service and deals.

Viome からの回答

6日前

Hi Holly! Thank you for sharing your experience. We completely understand how frustrating it must have been to wait that long without clear communication, especially for your first order. That’s not the kind of experience we want for you.

We also truly appreciate your kind words about our support team. It means a lot, and we’re glad they were able to assist you once you connected with them.

We’re continuously working on improving both our turnaround times and communication so this doesn’t happen again. Thank you for your honest feedback and for giving us the opportunity to do better.

Viome からの回答

6日前

Hi Linda,

Thank you for sharing your feedback. We’re really sorry for the frustration you’ve experienced, especially around the timing of your order and communication.

We completely understand how important timely updates are. Our team has sent you an email with the latest status on your order today. We truly appreciate your patience and understanding while we worked through a temporary manufacturing hiccup that impacted processing times.

If you still have any questions or need further clarification, please don’t hesitate to reach out. We’re always here to help and make things right for you.

Viome からの回答

6日前

Thank you for sharing your experience, Megan. We completely understand how frustrating it can be to wait for your supplements, especially when you’re trying to make adjustments along the way.

We recently experienced a delay in manufacturing last month that affected a number of our customers, and we sincerely apologize for the inconvenience. The good news is that we’ve started shipping out affected orders this week.

We recommend checking your Viome Profile page for the latest status of your supplements and keeping an eye on your email for tracking details.

We truly appreciate your patience and the opportunity to improve your experience.

Viome からの回答

6日前

Hi Shannon! Thank you for your feedback. We completely understand how frustrating it is to wait this long for your supplements.

The good news is that we’ve started shipping out affected orders this week. We recently experienced a delay in manufacturing last month that affected a number of our customers, and we sincerely apologize for the inconvenience.

We recommend checking your profile page for the latest status of your supplements and keeping an eye on your email for tracking details.

We truly appreciate your patience and the opportunity to make this right.

Viome からの回答

6日前

Thank you for sharing your feedback, Kay! We completely understand how frustrating it is to run out of your supplements, especially when you’re relying on a consistent schedule.

We’re sorry to hear that the timing of your shipments hasn’t met your expectations. We also want to share that we experienced a delay in manufacturing orders last month, which impacted delivery timelines for some customers.

Feel free to reach out to our support team at support@viome.com if you need help managing your subscription.

We appreciate you bringing this to our attention and the opportunity to improve your experience.

Viome からの回答

6日前

Thank you for sharing your experience, Irene. We’re really sorry for how frustrating this has been. Waiting that long, especially after requesting a cancellation, is understandably disappointing.

We experienced a manufacturing delay last month that affected several orders, and we sincerely apologize for the impact on your experience.

Because the supplements are customized, once an order has been pushed to manufacturing, cancellation can no longer be processed. We understand how frustrating that can feel, especially given the delay.

We also see that you’re currently in contact with our support team, and they will continue working with you to address your concerns and assist you further. We appreciate your patience and the opportunity to make this right.

Viome からの回答

6日前

Hi Harry,

Thank you so much for your kind words. We really appreciate you taking the time to share your experience!

It means a lot to hear that you felt supported and understood by our team. Providing timely and thoughtful assistance is something we truly care about, so your feedback really encourages us.

If you ever need anything else, please don’t hesitate to reach out to us at support@viome.com. We’re always here to help.

Viome からの回答

6日前

Hi Sandy,

Thank you for sharing your honest feedback. We completely understand how the results can feel overwhelming, especially if you were expecting a more traditional lab-style report with simple “high, low, or normal” markers.

Viome’s results are designed a bit differently from standard lab tests. Instead of focusing on whether specific organisms are simply present or absent, our approach looks at how your microbiome and body are functioning overall. We analyze gene expression and microbial activity to provide personalized food and supplement recommendations tailored to your unique biology. Because of this, the format can feel more detailed and less straightforward compared to conventional reports.

That said, your feedback about making the results clearer and more user-friendly is incredibly valuable, and we truly appreciate you sharing it with us.

We’ve also sent you an email to help walk you through your results in a simpler way and answer any questions you may have. We’d love to make this experience easier and more helpful for you.

Viome からの回答

6日前

Thank you so much for sharing this with us, Aaron. We truly appreciate you taking the time to talk about your experience!

It’s wonderful to hear that you’ve been able to expand the variety of healthy foods in your diet. That kind of progress can make such a meaningful difference over time. And the improvement you noticed with your cold feet is especially exciting. Little changes like that can really add up and make everyday life more comfortable.

While everyone’s journey is unique, we’re so glad to hear that your personalized recommendations and supplements seem to be supporting you in a positive way. Stories like yours mean a lot to our team.

If you ever have any questions or need support along the way, please don’t hesitate to reach out to us at support@viome.com. We’re always here to help.

Viome からの回答

6日前

Thank you so much for sharing this, Angie! We love that the process felt simple and that you felt well informed every step of the way, that’s exactly the experience we aim to create. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.